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Usability Test Plan

Usability Test Plan

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INTEROFFICE MEMORANDUM TO: Red Team Members FROM: Angela Baker CC: Shannon Riggs DATE: 10/08/2012 RE: Week 5 – Usability Test Plan Introduction: This document describes the Usability Evaluation Plan for the Red Team Users Guide. The purpose of a usability evaluation is to determine the expected outcome of a targeted audience using the current user’s guide [Red Team’s Web site User’s Guide], as well as to determine errors within the written product prior to the actual release of this user’s guide. This plan includes the following: • Purpose of usability evaluation • Target audience • Design of usability evaluation • Data collection methods • Deliverables – Test Plans • Resources • Schedule Project Name: The project’s name is Red Team Users Guide [RT-UG_v5.4.docx] “A Beginner’s Guide to Creating Web sites. Purpose of Usability Test Plan: The main purpose of this usability test is to identify address and correct potential errors and inaccuracies before the Red Team Users Guide [RT-UG_v5.4.docx] is finalized and is delivered to the intended targeted audience. The areas addressed by this usability test plan are: • How long does it take a member of the targeted audience to follow the instructions and complete applicable chapters? • Are the instructions easy to follow? • Were there any difficulties and or work stoppages due to inaccurate data? • Is this user guide meeting the established criteria for a low-tech test audience? • Were the desired results reached? The creation of a Web page and subsequent Web site? • Where the instructions clear? Were there steps that can be deleted and still meet the objective? • Did members of the Targeted audience meet the objective to: o Create a home page and 3 additional pages, add text, add images, go live, troubleshoot, and upload Website folder to a server to publish a Web site? Key features of testing environment: Testers will focus on utilizing Microsoft Word 2007 to create Web pages and upload to a server to become a live Web site. The platform is a server environment via a Web hosting service. No special skills are needed beyond a prerequisite of knowing and utilizing MS Word 2007 beyond basic knowledge. Design of Usability Evaluation: 1. Red team members will create a usability plan by Week 5’s deadline. 2. Red team members will perform an evaluation of designated chapters. 3. Red team members will create a usability test report based on each member’s individual experience during the usability evaluation process. 4. Based on individual feedback, each red team member will correct designated chapters in accordance with data obtained from usability report. Data Collection & Deliverables: Each member of the team will write a memo detailing the problems recommendations and solutions that the tester encountered during the usability evaluation. This memo will be posted to the team discussion board. Target Audience: The targeted audience will consist of class and team mates of the DeVry Advanced Technical Communication class. Resources: Rachell, Derek, and Angela are members of the Red Team. Schedule: Completed usability plans from each member of the Red Team to be uploaded to discussion panel by established deadline. Usability Test Plan Instructions: Designated team member will take on the role of a member of the intended targeted [low-tech] audience member and go through applicable chapter(s) and record the following: 1. Team member will read and execute applicable steps per chapter and document levels of difficulties or ease of use. 2. Document how long it took to complete each designated chapter. 3. Document known errors. 4. Document proposed changes upgrades and problem resolution and process improvements. 5. Team Test Plan - 7.0 Creating a Web page using Microsoft Word 2007: o o o User will open Microsoft Word 2007 to create a new document. User will use the Save As command to save the current document. Do not choose any features to the right under the Save a copy of the document. Instead, just click the Save As icon located on the left. User will save as type: Web page (*.htm*.html). User will create a home page and three additional pages. 2 o o o o User will enter a name for this document without spaces and must contain at least eight characters as part of the file naming conventions. For purposes of this example, the file name is RedTeam_Web page1.htm. User will click Save. Word automatically performs two functions:  Saves the document with an HTML format and appends the file extension .htm to the right of your designated file name.  Secondly, a folder is created with the same file name conventions, along with an underscore and the word files (example: document name_files). This folder will house all graphics and XML instruction files. It is important to note that before a Web page can be successfully published all associated files and graphical content must reside in the same Web server directory or file folder location; such as in the below listed example. The Microsoft user will now design a Home page and all applicable Web pages.  The user will add text and graphical content. All graphics file inserted within the MS Word file will automatically saved to the folder. Click to open and review.  Proceed to the next chapter to begin adding text to your Web page. Test Plan - 8.0 Creating a Homepage Site Menu: o o o o o • User will create a table in which to house navigational page elements. User will go to the ribbon and select Insert and locate and click on the Tables section. User will select applicable table and rows. User will enter page names and format and center accordingly. User will remove borders from all tables and rows by going to the ribbon and selecting the Design tab and clicking on the borders icon, use the pull-down menu to choose No Border. Use can see the changes immediately. Test Plan - 9.0 Creating Site Navigation Elements: o o o o o o o o o o o o o o User will select the word HOME by highlighting it. (Text becomes blue when highlighted) User will select Hyperlink. Hyperlink window will display. User will enter the following text on the Address line [ index.htm]. The user must save the home page with a file name of index.htm. Click OK. Repeat steps 9.1 to- 9.5 to add a hyperlink to the remainder four titles. Remember to keep file names short and to the point. Use the following naming convections for the remainder four titles:  Page1.htm, page2.htm, page3.htm, page4.htm. Remember, to use all lowercase with no spaces. Save home page and use it as a template to complete the four remaining pages User will add text and graphics to all Web pages, to create visually appealing pages. Open the Web site folder. Double click to open the home page file [index.htm] file. Test applicable links and hyperlinks on all pages. Revise Web site pages as needed. Retest and close all documents. 3 • Test Plan - 10.0 Adding Text to a Web Page: Adding text to a Web page is simple, begin typing and formatting your Web page document as you would regularly format a MS Word document. o The user will select a font type. It is highly recommended that when building a Web page, the best fonts utilized are Times New Roman, Verdana, Helvetica, and Arial. Do not use fancy script type fonts; not every desktop will have these designer font types loaded on their system. o The user will select font size and font color. o User will enter a title, known as a Web page headline. o User will enter applicable text for the remainder of the Web page. Test Plan - 11.0 Making Web Pages Accessible: In order to ensure accessibility issues and concerns are addressed for all user types; alternative text must be added for all listed images and graphical elements. The purpose of this feature is to assist users with disabilities. Secondly it allows all browser types both new and old to properly display alternative text while a graphical element is being loaded, (not all browsers are fast). o User will locate and right-click on applicable image(s) and select size. o The Size pop-up dialog box displays. User will click on the Alt Text tab and enter applicable accessibility text. o User will click Close. Test Plan - 12.0 Adding Images to a Web Page: Adding a graphical image to a Web page is simple. Users either can paste the graphic or use the insert function to incorporate applicable graphics into a MS Word Web page file. In order to add style, flair, and general visual appeal to a Web page incorporate subject appropriate graphics. Remember to adhere to current copyright rules. MS Word contains a huge clip art gallery of various types of images. In addition, there are a variety of online sources in which to obtain non-copyright protected royalty free or public domain images such as Microsoft.com, herema.com, and others: • Gettyimages.com • iStockphoto.com • Freerangestock.com • Stock.XCHNG.com • Everystockphoto • Freedigitalphotos.net • Stockvalult.net • Shutterstock • FreeFoto • Public-domain-photos.com o o o To add a graphic, user will go to the taskbar and choose the Insert tab. User will go to the Illustrations section and click applicable icon:  Picture - to insert a graphic from one’s system file.  Clip Art – to insert a graphic from Microsoft’s massive collection or go online for additional graphics. User will select applicable graphic and click the insert button to import the graphic into the MS Word Web page. 4 User will select applicable graphic and click the insert button to import the graphic into the MS Word Web page. o User will click to select applicable graphic or select Clip art on Office Online and follow online prompting to incorporate graphic into MS Word Web page. o Save and close MS Word file. o To review file, open the .htm document into Web browser o 5