Transcript
DEALING TELEPHONE
Expressions dealing with telephone conversations: Can, Could We use CAN (do) to say that something is possible that someone has the ability to do something. - You can see the sea from our bedroom window. - Can you speak any foreign languages? We use CAN to express request or to offer assistance - Can I help you? - Can I speak to Mr. Rudy? Must We use MUST to say we are sure that something is true. - You·ve been traveling all day. You must be tired - Carol knows a lot about movies. She must go to the cinema a lot. (= I·m sure she goes to cinema a lot) We use MUST to say that something is needed to do (obligation). - Next month I·ll have final examination. In order to succeed, I must prepare it well. WIll We use WILL (¶ll) when we decide to do something in the future or at after the time of speaking. - I·ll go to Bali next month. - I·ll put you through Mr. Dawson. May We use MAY to ask for permission. - May I leave now? - May I know your name? Should We use SHOULD to give advice or suggestion. - You should go on diet. - You should come earlier tomorrow in order to see the movie star.
Introducing yourself This is Ken. Ken speaking Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr. Jackson isn't in... Mr. Jackson is out at the moment... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?
Example Caller : Hello, can I speak to John Morse please?
Office worker : Yes, hold on please. (After a while) Office worker : Sorry, John Morse is out of the office right now. Caller : Do you know when he'll be back, please?
Office worker : Well, I think he's out for lunch, so he'll be back in about an hour. Do you want to call back, or would you like to leave a message? Caller : OK, I'll call back. Thank you. Good bye.
Office worker : Good bye.
ROLE PLAYING Caller : Hello, is that 32123445?
Office worker : Yes, that·s right. Can I help you? Caller : Could I speak to Jane Foker, please?
Office worker : I am afraid she is out at the moment Caller : I see. What time will she be available?
Office worker : Perhaps she·s late this afternoon Caller : Right, I·ll be back then. Thanks a lot.
Office worker : You·re welcome. Goodbye Caller : Bye-bye.
ROLE PLAYING Secretary Caller Secretary Caller Secretary : Good morning Gamma Coorporation : Good morning. May I speak to MR. Fatur, please? : Who is speaking, please? : This is Apryan Siregar of Horasindo Oil Company : I am sorry, Sir. Mr. Fatur is meeting with the broad now. Could I take your message? Caller Secretary Caller Secretary : Please tell him to call me back at 1 p.m today. : Right, Sir. : OK. Thank you for your help : You·re welcome
EXERCISE Name Class : :
Complete the missing words in the telephone conversations below with the phrases from the box A: Hello, Plus One News. How _____ I help you? B: Hello, this is John Smith calling from the Big Ben News Agency. A: Ah, hello Mr. Smith. Mr. Johnson is waiting for your call. I _____ just check if he·s available. Please hold the line. B: Okay. Thank you. A: Mr. Johnson? B: Yes. A: I·m afraid Mr. Johnson is on another line. ____ I put you through to his secretary? B : Yes, please
EXERCISE Name Class : :
Complete the missing words in the telephone conversations below with the phrases from the box A: Hello, Plus One News. How _____ I help you? B: Hello, this is John Smith calling from the Big Ben News Agency. A: Ah, hello Mr. Smith. Mr. Johnson is waiting for your call. I _____ just check if he·s available. Please hold the line. B: Okay. Thank you. A: Mr. Johnson? B: Yes. A: I·m afraid Mr. Johnson is on another line. ____ I put you through to his secretary? B : Yes, please
EXERCISE Name Class : :
Complete the missing words in the telephone conversations below with the phrases from the box A: Hello, Plus One News. How _____ I help you? B: Hello, this is John Smith calling from the Big Ben News Agency. A: Ah, hello Mr. Smith. Mr. Johnson is waiting for your call. I _____ just check if he·s available. Please hold the line. B: Okay. Thank you. A: Mr. Johnson? B: Yes. A: I·m afraid Mr. Johnson is on another line. ____ I put you through to his secretary? B : Yes, please
