Transcript
Hearthstone: Heroes of Warcraft GAME DESIGN Blizzard Entertainment Executive Producers Rob Pardo Hamilton Chu TEAM 5 Jay Baxter Andy Brock Ben Brode Jason Chayes Rachelle Davis Eric Dodds Bob Fitch Steven Gabriel Kyle Harrison Derek Sakamoto Brian Schwab Michael Schweitzer Ben Thompson Yong Woo John Zwicker Additional Art Becca Abel Jon Briggs Additional Design Jeremy Craig Additional Production Jon Bankard Bryan Chang Ray Gresko Joseph Hsu Keith Landes Additional Programming Jason De Arte Brian Fitzgerald Sam Lantinga Jason MacAllister Colt McAnlis Robert Moodey Ricardo Robaina Shay Pierce Alex Serio Mike Skacal Christopher Yim Additional Sound Jonas Laster Interns Robert Duncan Kevin John
STRIKE TEAM Strike Team Lead Jay Wilson Strike Team Members Zachary Bauer Dustin Browder Kevin Crook Cameron Dayton Jesse Hill John Heinecke Gareth Hughes Mike Hummel Richard Khoo Adam Kugler Kyle Langs Grace Liu Pat Nagle Dan V Nguyen Sunshine Okano David Pendergrast Chris Sigaty Julien Tremblay Brandan Vanderpool Sean Wang Technology Development and Product Support BATTLE.NET Vice President, Battle.net Robert Bridenbecker Executive Assistant Tiba LaMusga Design Director Mike Hein Production Director Dan Elggren Technical Directors Brian Fitzgerald Ali Vatani Matthew Versluys Lead Designers Jon DeMidio Vincent Francoeur Lead Engineers Chulwoong Choi Ben Deane Ben Earhart Patrick Eger Nir Finkelstein Steve McGarrity Damon Osgood
JC Park Kyle Riccio Christopher Stewart John Yaney Lead Producers Dave C. Chan Melissa Meyer Designers Sam Attanasio Wei Chen Guillaume Cournoyer Chris Darin Christopher Deutsch Bryan Gidge Thomas Heger Andy Helms Katherine Joplin Seonghak Jung Dohyeong Kim Junho Kim Rene Koiter Jeff Liu Bre Miller Juyoung Oh Ryan Pearson Zac Pfaff Bryan Rathman Keith Rhee Angela Shih Bao Tran Jaeson Welch Christina Womack User Researchers Hyojin Bae Morgan Bellouguet Dan Jenrette Daniel Kutz Ming Xia Engineering Managers Mike Hufnagel Phillip Saindon Engineers Taehyoung Ahn Chris Antenesse Christine Banek Cord Bartlett Woonchang Beck Andrew Bellinger Ed Beranek Ted Bigham Todd Blank Laurent Bourcier D. Scott Boyce David Brandt Alex Cardenas
Sean Catchpole Qi Ming Chen Ryan Chew Heemahn Choe Mikyoung Choi Seungki Choi Diane Cochran Sean Covey Ryan Creasey Joseph Dean Sascha Demetrio Allan Ditzel Sarah Doebler David Eckel Peter R. Elespuru Chad Engler Derick Fernando Gisang Gil Christopher Giroir Victor Gonzalez Jr. Kwangbum Ha Beomki Hong Isaac Jeon Wonhee Jung Chang-Il Kim Dennis Kim Neal Kochhar Juno Kwak Jay Lauffer Drew Lawton Daesup Lee Eunyang Lee Frederick Dayhee Lee Juho Lee Junyoung Lee Youngsik Lee Ockkyoung Leem Spenser Li Robert Lin Sonny Lin Terence Lindsey Jason MacAllister Mike McWilliams Michael Maggio Pavel Maisenovich Grant Mark John Matzen Nick McVeity Calum Mitchell Robert Moodey Chris Myles Eric Nelson Alan Newton Anthony Nichols Magnus Osterlind Joonho Park Nochul Park Sangyong Park Karl Alex Pauls Alex Ramos
Stephen Raub Oscar Reyes Ricardo Robaina Ian Roberts Paul Roberts Blake Robbins Taylor Russ Vlad Semenov David Schless Matthew Schnee Hwachul Shin Michael Skacal Joe Souto Michael Stum Fanny Suh Anselmo Talotta Alex Tearse-Doyle Steve Toscano Andy Tran Simeon Vincent Daniel Weltz Stephen Whiting Mark Wilkerson Nick Wong Ray Xiao Casey Yelland Christopher Yim Christopher Yu Producers Monica Alba Shane Cargilo Kevin Carter Bryan Chang Damien Currano Eric Del Priore Jeremy Dela Rosa Romain Dijoux Ofer Estline Sean Flinn Matt Gilliland Dan Hernberg Douglas Hill Andrew Hunt Ty Julian Sunyoung Kim Jenny C. Liu Dan Maas Rainer Mayer Rebecca Orozco Stephanie Paddock Maria Page Samuel P. Park Russell Pippin Skip See Martin Tegner Knowledge Managers Sabina Horigan Louise Kasemeier
Web Editors Geoff Fraizer Eddie Lee Martin Leidenfrost Otavio Lessa Ryan Quinn Jaime Scheffler Gustavo Waehneldt Interns Megan Chang Stefan Gawrys Trevor Hilz Jake McVey BATTLE.NET - EUROPE TEAM Regional Manager Yann Pallatier Project Managers Nathalie Beauguerlange Olivier Fourel Oliver Kurth Web Designers Pablo Toledo Baeza Rémi Bismuth Sören Geier Prune Moldawan Alix Nguyen Web Editors Eddy Béchu Thibaud Bertin Roberto Crispo Grzegorz Ferenc Irina Kneller Maria Loy Oliver Lübeck Patricio Mekong Talavera Carlos Fernández Plaza Pierre Rosenthal Joseph Toaff Alena Yakavets Intern Oriane Oger BATTLE.NET - KOREA TEAM Senior Web Services Manager Sangeon Bae Web Producers Yonghee Kim Min Yang Web Engineers
Ajin Kim Jungeun Lee Dooyong Oh One Yoon Web Designers Hyunsuk Cheong Sangwook Kim Web Service Designer Eunjin Nam Web Editors Seungbok Lee BATTLE.NET - CHINA TEAM Senior Web Services Manager Bee Ai Chua Assistant Web Service Manager Tang Yanfeng Web Engineers Yang Yanping Yu Yaodong Andy Jin Web Designers Wang Wei Web Content Editors Jay Zhang BATTLE.NET - TAIWAN TEAM Web Producer Max Chen BLIZZARD ACADEMY Team Members Tad Leckman Bob Nicoll Keith Self-Ballard BUSINESS DEVELOPMENT & LICENSING VP, Global Business Development & Licensing Matt Beecher Business Development Marc Dion Frederic Guy (EU) Steven Price Licensing Jason Bischoff Jerry Chu Graham Hill
Kat Hunter Cynthia Lam (CN) Kieu Le Cynthia Loyd-Peterson Brian Mulcahy (EU) Nicole Nichols Christophe Poupon (EU) Sebastian Ryu (KR) Fung Thai Audrey Vicenzi (EU) Licensed Product Development Jeremy Cranford Mike Hummel Bryan Langford David Lomeli Michele Mejia Sean Wang CINEMATICS Vice President, Cinematic Operations Michael Ryder Vice President, Art & Cinematic Development Nicholas S. Carpenter Project Director James McCoy Project Producer Kim Kotfis Horn Cinematic Script James Waugh VFX Supervisor Jeff Chamberlain Production Director Noel Wolfman Director of Technology Mark A. Brown Project Editors Brian Horn Rebecca Lilienfeld Charnita Anes Department Supervisors Jonathan Berube John Burnett Shimon Cohen Dan Cox Ben Dai Scott Goffman Mike Kelleher Jared Keller Chris Thunig
Cinematic Artists Stephane Belin Ted Boonthanakit Daniel Chavez Ray Chih Graham Cunningham Chris Evans Joe Frayne Shuntaro Furukawa Hunter Grant Jeremy Gritton Steve Hui Dwight Hwang Jim Jiang Jessica Dru Johnson Ren Kikuchi Eddie Yonghyun Kim Mike Koizumi Mark Lai Alan Lee David Luong Brett McConnell Matthew Mead Zachary Podratz Dominic Qwek Geordie Swainbank Sofia Vale Cruz Mathias Verhasselt Wei Wang Technology Team Billy Shih Wei Qiao Production Team Patricia L. Adams Eric Kieron Davis Steve McIlwain Jennifer Owings Gabriel Van Huss Studio Engineers Johann Helgi Agnarsson Rob Tomson Office Manager Kelly Aguilar CREATIVE DEVELOPMENT Director Jason Stilwell Art Lead Glenn Rane Story Lead Micky Neilson
Vault Lead Roger Howard Illustrators Laurel Austin John Polidora Sculptor Brian Fay Media Artists Alexander Dragojlovic Leanne Huynh Art Editor Doug Alexander Gregory Story Developers Robert Brooks Matt Burns Historians Sean Copeland Evelyn Fredericksen Justin Parker Editor Cate Gary Curator Dana Bishop Librarians Steven Park Joanna Perez Producers Michael Bybee Skye Chandler Joslyn Field Joshua Horst Kyle Williams Additional Support Cameron Dayton FINANCE Vice President of Global Finance Mark Almeida Executive Administrative Assistant Haissel Neira Director, Global Financial Planning Thomas Hoag Finance & Accounting, NA Andrew Amadi Taylor Barrington
Brenda Chen Sean Culmer Christopher Lewis Adam Plushner Juelin Wang Administration, NA Jamie Crooks Lacey Caragan Darlene Kolano Jessica Ramirez Director, Finance Greater China & SEA Teh Hong Sing Finance & Accounting, Greater China & SEA Lyons Lv (CN) Wendy Sun (CN) Priscilla Xu (CN) Vince Xiao (CN) Melody Wang (CN) Jewell Lu (CN) Joyce Yu (CN) Vivian Zhang (CN) Hugo Mimoun (TW & SEA) Roger Gao (TW & SEA) Marie Lin (TW) Administration, Greater China & SEA Jaslyn He (CN) Lucy Hsu (TW) Sherry Shi (CN) Kelly Shu (CN) Amber Zhu (CN) Director, Finance KR Sunok Lim Finance & Accounting, KR Hyejin Cho Yunkwan Cho Grace Huh Jiyoung Jung Youngkyung Kim Sales Administration, KR Sehwa An Young Namgoong Eunbom Park Facility & Admin, KR Marge Kim Yoora Oh Seungjae Kim Director, Finance EU Benoit Dufour Finance & Accounting, EU Carol Bolger
Julia Bruder Paola Croize Razak Kessas Viktoria Ivanets Anna Savic Frederic Garrigoux Gregoire Seray Lindsay Sherwin Nicholas Wright Ruddy Foucan Lisa O'brien Nawel Merad Administration, EU Denise Hicks Inma Garcia Utrilla Stephanie Vinesiu PURCHASING & FACILITIES Senior Global Director Isaac Matarasso Purchasing Mike Anderson Michele Marie Arko Jihene Khessouma David Preston Senior Manager, Global Facilities Susann O'Bryan Facilities Jean-Paul Bruyelle (EU) Cyril Hammelet (EU) Timothy Hardy Jacob Hofeldt Marge Kim (KR) Seungjae Kim (KR) Carlos Lucero Yoora Oh (KR) Keith Ryan (EU) Samuel Schrimsher Brandon Shephard Steve Stafford Henry Szekely Richard Varga Ryan Waeltermann BUSINESS INTELLIGENCE & RISK Matthew Adams Erin Ali Tracey Boyette David Carey Chris Carlson Diego Chacon James Chao Chaitanya Chemudugunta Yuan Cheng Sebastiaan Van Doornspeek (EU)
Nicholas Everson Tom Ferris Jens Fischer Waldemar Fritz (EU) Amanda Gerdes Jon Gleicher Hernan Gonzalez (EU) Brian Griffith Ryan Gunst Alexander Gut (EU) Norm Harms Ruben Holen (EU) Chimoon Hwang Christine Kenney Jungwoo Kim (KR) Skye Knighton James Lawson (EU) Ludivine Le Rouge (EU) Thomas Lenglet (EU) Minh Luu Konstantinos Markogiannakis (EU) Aleksandar Mirkovic Laila Mnad (EU) Brad Moshenko Zachary Nelson Kim Phan Lucia Suarez Porta (EU) Mario Rahmani Clint Rice Tommy Sabri (EU) Nicolas Stampf (EU) Anthony Suh Ashley Sullivan J.R. Swendseid Chris Talucci Timothy Tash Ismael Villeger Dylan Wang David Wang AC Ward Rachel Perey Ward Matt Wheeler Micah Wilson Ben Wurst Chen Xu (CN) Xiaoyang Yang GLOBAL CUSTOMER SUPPORT Senior Vice President, Global Customer Support Todd Pawlowski Executive Administrative Assistant Olga Mata EUROPE CUSTOMER SUPPORT Regional Customer Service Director, Europe Ian Clarke Customer Service Director, Ireland
Eibhlin Payne Administrative Assistants Marlène Cervantes, Holly Macintosh Customer Support Group Managers Ana Alfageme, Tina Forrester, Frank Keienburg, Ben Noskeau Customer Support Team Managers Mirko Bayer, Robert Bland, Gregoire Bonnafoux, Jean-Christophe Bouchet, Sara Chi ck, Elodie Cholière, Paul Coen, Rory Devitt, Britta Drabinski, Patrick Dunford, En carna Fernandez, Sebastien Hoareau, Kim Jensen, Vincent Kaufmann, Mark Kleine, P atrik Knoll, Anders Larsen, Sylvan Lynn, Martin Mason, Brian McCoy, Moritz Müller, Mark O Riordan, Cédryck Poitelon, Thomas Röthemeyer, Peter Rothlisberger, David Sch lamp, Mikhail Shiryaev, Juan Pablo Suárez-Perdomo, Heidi Wanner, Neil Whelan Customer Support Seniors Johnny Ahlgren, Almudena Alia, David Angus, Maximilian Bauer, Marc Behar, Mario Berndt, Brendan Cavanagh, Kim Chaing, Gaël Company, Cian Creed-Healy, Laurent Cuvi er, Marco D´Anna, Marianna Deyneko, Göran Gauruder, Nilla Gelius, Kasper Giehm, Hage n Grimm, Michael Heffernan, Stefan Hintner, Chris Homer, Dennis Horn, Roman Kado shchuk, Henning Kaiser, Thomas Küppers, Christian Königstein, Eoin Layton, Nathalie Lomurno, Ana Manso, Inigo Moleres, Nicoletta Mura, Barry Murphy, Elena Nikora, M arkus Nowak, Marcin Platek, Irina Platel, Josfred Poinsot, Oriol Prats Navarro, Christopher Purvis, Francesco Reinboldt, Micael Roumeas, Julie Røst, Wolfram Sack, Victor Sefastsson, Tobias Semrau, Luis Silva, Patric Stolpe, Jessica Stone, Fab ien Tumminello, Alexandre Vallée, Maria Vakulenko, Cyndie Varin, John Warwicker, C laudia Winter, Giselle Wrigley, Marcus Winterscheid, Wei Yue, Kirill Zakharov Customer Support Champions Keith Aston, Jean-Christophe Berger, Sigurd Borge, Kai Frankenberg, Johanna Leop old, Stefan Mark, Simon Testard Customer Support Representatives David Acker, Daniel Ahern, Noel Ahern, Kseniia Aksenova, Marcos Aleman Herrera, Marco Alemanno, Luca Alesini, David Allen, Urko Allende, Frank Alshut, Romain An ciaume, Ludovic Andrianoff, Pawel Antonik, Agnieszka Antonik, Ricardo Aranguren, Pierre-Marc Arnaud, Guillaume Arp, Aleksej Avdejev, Jérémy Aveline, Zo Sang Awi, Ro land Ayliffe, Marek Babski, Anda Badmaev, Stefan Bahr, Martin Bailey, David Alai n Balacco, Clarke Baldwin, Dimitrius Bampanaras, Robert Band, Simon Bargain, Dan ila Barinov, David Barlow, Keith Barron, Björn Bartholome, Alex Bassinot, Francis Bateman, Jenny Baur, Mark Baxter, Alex Bebbington, Philip Becker, Joeri Beckers, Andreas Beier, Julius Beiner, Stefan Belchev, Julien Bénatar, Jörg Bendschneider, R ichard Bennett, Victoria Bennett-Keenan, Benjamin Berghäuser, Andrea Birkhahn, Dan iel Blam, Kevin Blanche, Nick Blokker, Keith Boardman, Christian Bock, Patrick B ohrer, Aleksandras Boiko, Denise Bolger, Dirk Bömelburg, Carl Bone, Nicolas Borel, Jasper Borg, Lorenzo Borgini, Jessica Bourke, Audrey Bouroux, Alexey Bozhor, Ka thrin Bremicker, Brian Brennan, Paulo de Brito, Deborah Broadhead, Jochen Broesk e, Daniel Bromand, Georgina Browning, Mike Brückmann, Bastian Buchholz, Lucien Bui , Peter Burghardt, Anja Burkart, Matthias Butter, Carlos Caballero Franco, Gauth ier Cahen, Lidia Calza, Paul Cameron, Allan Campbell, Juan Caria, Vasco Carto, J oseph Caslin, Georgina Castro Mas, Rebecca Charlton, Robin Charret, David Church Rodriguez, Emanuele Cingolani, Carlos Clavero, Ivan Clemente Cabrera, Rita Coco zza, Manuel Colorado, Justine Colson, Alisdair Comb, Carlo Comessatti, Damian Co nnors, Dorothy Constable, Olaf Constien, Simon Content, Matteo Core, Patrick Cor r, Eoghan Corr, Donal Cotter, Donal Stephen Cotter, Lee Coughlan, Jason Courtney , Odhran Creed, Vicente Cremades, Peter Croft, Tina Crook, Steven Cross, Maurizi o Curione, Marlene Daehler, Hansjoerg Dagn, Gerard Daly, Martin Dammers, Oliver Danckers, Cédric David, Gareth Davies, Miriam Dawartz, Francesco De Bernadini, Emm anuel Delarocque, Gonzalo Deluque, Grégoire Demaret, Christian Dembski, Anaïs Desfac
helles, Adam Dew, Alexey Didenko, Géraldine Dieppois, Natalya Dikun, Sergej Dikun, Pavel Dikushin, Sandor Dobsa, Ilona Dolejsi, Andre Domigall, Gareth Donaghey, P hilip Doogan, Annalisa Dorbolo, Barry Downs, Tony Doyle, Antony Dredge, Patrick Drougge, Jennifer Dubkowitsch, Rene Dubowy, Alexandre Duckman-Lebrun, Carl Dugda le, Kirsty Durnall, Jan Ebermann, Lara Edreira, Jonny Ehleiter, Patrick Ehlen, S tephan Einecke, Adam Eksterowicz, Elliès Elgoutni, Robert Emrich, Thomas Christia n Endres, Guillaume Lomig Enfroy, Christian Ewald, Brian Farren, Matthieu Faucil lion, Christopher Fawcett, Pedro Fazenda, Maider Ferradas, Luís Barbeito de Ferrei ra, Cristina Figallo, Dmitrijs Filipenoks, Paul Finn, Claire Finn, Wolf-Philipp Fischer, Doug Fitchett, Aaron Fitzpatrick, Reece Ford, Benedict Fox, Wayne Freer , Valter Freitas, Jan Freuwörth, Jens Fünfkirchler, Mathias Gabel, Christoph Gansler , Ricardo Garbin, Adolfo Garcia Fernandez, Grégory Garcia, Miguel García Gómez, Guille rmo Garcia Rey, Oscar Garcia Subirana, Christopher Garry, Silvio Geisenhainer, A nika Gieseke, Klaus Ginzel, Marcela Gleixner, Gabriel Gloeggler, Nataliya Goduno k, Dietke Goedde, Nathalie Goeller, Alex Golds, Manuel Francisco Gomez Gomez, To mas Goncalves, Yoann Gonedec, Thomas Gottwald, Sebastien Gouaux, Markus Graffe, James Graham, Stephen Grantham, Olivier Grassini, Lee Greatorex, Lea Deborah Gri mm, Christoph Grix, Stephan Grosse, Christian Guelle, Christian Guest, Dearbhla Flynn, Katerina Gulak, Frerk Güntzler, Mikhail Guskov, Mikko Gustafsson, Peter Had aszi, Andrew Gordon Haefs, Zaven Hakobyan, Jonathan Hall, Nicolas Harding, Amand a Kate Harris, Klaas Hartman, Christine Haugland, Richard Hayward, Carlo Hefner, Sandra Heide, Ben Hellis, Peter Herbert, Emma Hernandez Mudarra, Alexander Hess , Thomas Hilgers, Michael Hoffmann, Cheryl Hoggins, Heidi Hoibraten, Johannes Ho ld, Steven Holgate, Dean Holroyd, Thomas Honey, Guus Hoogendoorn, Jörn Hoppenrath, David Horrocks, Iqbal Hussain, Alexey Ilin, Alexander Ion Naya Sanchez, Svetlan a Ivanov, Adam Jablonski, Mario Janus, Ivans Januskins, Ghislain Jeannot, Guilla ume Jégu, Daniel Jenkins, Julia Jermolajeva, Pascaline Jibert, Daniel Johnson, Ben Johnson, Diana Jojic, Emma Jones, Dean Jones, Matthew Jones, Ingo Jungherr, Ste fan Kaczmarek, Norbert Kaiser, Aleksandrs Kaminskis, Rafael Kansy, Denis Karpow, Frank Kendziora, Jon Kenny, Jason Kenyon, Phillip Kerins, Gunars Kessels, Vladi mir Keturko, Ryan Kewley, Anastasiia Kharchenko, Stephen Kiely, Matthias Kiesel, Bart Kijanka, Markus Kintrup, Konrad Kirchgässner, Mark Klang, Daniela Kleint, Ke vin Knights, Timur Kocaurlu, Sonja Köck, Kirill Kodin, Bjoern Kohlberger, Lisa Koh nen, Andrey Kolchin, Vladislav Kollerov, Jurijs Kolmikovs, Marija Konceviciene, Leokadiya Konstantinova, Andreas Kordes, Deniss Korzans, Olga Kosenko, Susanne K ovac, Andreas Krause, Dominik Kreyssing, Patrick Krueger, Artem Krylov, Katja Ks chentz, Frédéric Kubiakowski, Jonathan Kulcsar, Dmitrij Kulikov, Benjamin Kulz, Mand y Kurucz, Vadimas Kvetkauskas, Matthias Labitzke, Irena Lace, Valts Laktuks, Adr ien Lambert, Aaron Langan, Rene Langhans, Bart Lansink, Tim Laufenberg, Mathieu Lauglé, Martin Laur, Mathieu Laurent, Maxime Ledonge, Robert Lee, Tom Leiper, Chri stoph Leischnig, Julia Leitner, François Lenglet, Wilko Lennartz, Michael Lenton, Joseph Leonard, Sascha Leopold, Jelena Levitova, Anna Levitova, Andrew Lewis, Fe derico Libralato, Dana Licht, Christian Lichthardt, Benjamin Lienert, Ashleigh L illechurch, Simon Linford, Andre Linnemann, Julien Litrico, Adrián Llamas Estevez, Bruno Loncke, Umberto Lopes, Oliver Lötscher, Adam Lucas, Iwona Lucek, Angel Luis Carmona Egler, Marco Ly, António Manuel Macedo Monteiro, Gianluca Magnanimi, Se bastian Magnus, Christel Company, Julija Malisko, Darren Lee Mangan, Marco Manig , Yulia Mardot, Derek Martin, Chris Marynka, Robert Mathews, Christopher Mathies on, Thomas Mayerhofer, Regina Mayr, Guillaume Maze, Kathrin McCain, Rob McFarlan e, Steven McNamara, François Medaerts, Mathilde Mégé, Florian Meister, Bo Mejdahl, Jua n Mendez, Matthias Michallek, Ralph Michel, Stefan Mickel, Douglas Midgley, Alex ander Mielchen, Gleb Mihhailenko, Lucas Millán Tomás, Björn Miller, Iván Minaña Mascarón, Yu ri Minson, Beñat Miranda Garaizabal, Robert Möckel, Bonna Mom, Francesco Monetti, Sa ndra Monse, Christophe Monteiro, Daniel Mooney, Oliver Moore, Pierre-Nicolas Mor eau, Pedro Moreno Garcia, Sergey Morozov, Oksana Moshina, Sebastian Mottschall, Chris Müller, Nicholas Mullen, Artiom Muraska, Niall Murphy, Justin Murphy, Nichol as Muschiol, Anton Mikhaylov, Eduard Narbut, Luis Narvaez, Florent Nemeta, Liam Nicklen, Jonas Nohr, Katharina Nordh, Bartosz Nowaczek, Juan Alberto Núñez Lauff, Ka rl-Hans Obenauer, Nils Odlund, Stephen O Donnell, Daniel O Donovan, Olli Oja, Pa wel Okrajek, Alan O Leary, , Ray O Mahony, Paul O Neill, Miguel Angel Ortega, Co
nor O Shea, Marco Otto, Anna Ozolina, Lorenzo Pagliacci, Anna Pajda, Jahmin Pama , Davide Passarella, Pierre Passet, Steven Paton, Christoph Pauler, Aleksander P avliuk, Jekaterina Pavliuk, Dana Pawletta, Mathias Pelz, Aymeric Pentecouteau, M aria Pentinen, Andrea Vanessa Pereira, Stefan Marcus Peter, Tim Peters, Michail Petriv, Kiril Petriv, Jean-Louis Phan-Tran, , Julien Pillay, Helena Pinto, Isaías Pires, Patrick Plaichinger, Ana Planas Dominguez, Michal Platek, Markus Pletz, S arah Pocivalnik, Ian Polianskii, Oliver Polter, Dmitrii Popov, Iván Porrua Fuerte, Anna Pototska, Olesia Pototska, Emmanuel Poyac, Carlos Pozo Montero, Stefano Pr etto, Renny Priestley, Philippe Prince, Blandine Pronost, Dan Puckett, Patrick P ulfer, Austin Purcell, Sébastien Pusset, Bérenger Queune, Daniel Raffel, Martin Ramm , Sebastian Ranta, Cristian Raschioni, Alexander Redeker, David Rémy-Zéphir, Hugh Re nnard, Richard Requena Delon, Filipe Ribeiro, Angelika Ribisch, John Richmond, D iego Ricigliano, Susanne Rieger, Eduard Riekstins, Stefan Rieß, Steffen Ritter, Ra doslaw Robaczynski, Jonathan Robinson, Nicolas Roche, Henrique Rodrigues, Carlos Rodríguez Pascual, Justus Roennau, Henning Røst, Iain Rowland, Jana Rudinec, Monica Ruiz Ortega, Alexey Rusinov, Brice Russeil, Melanie Ruttinger, Daniel Ryan, Rus lan Saborgalijev, Emma Sadler, Timo Sagewitz, Ilja Salajev, Andy Salwey, Isaac S anchez, David Sanchez Millan, Oscar Sandstrom, Miren Sarasola Laspiur, Iga Sasie la, Andreas Saß, Janina Sauther, Nadine Schaarmann, Esther Scheeren, Simon Schertz , Andre Schickhoff, Christian Schilling, Jeremy Schindler, André Schlegelmilch, Da vid Schlosser, Christopher Schmale, Chantale Schmid, Martin Schmidt, Stefanie Sc hneider, Sascha Schneider, Matthias Schreiber, Wouter Schrijnemakers, Nico Schro eter, Sascha Schult, Karsten Schulz, Aliocha Segard, Torsten Seidel, Marina Sele venko, Fernando Serina, Dario Serna, Yolanda Serrano Llamas, Anna Shaleva, Nikol ay Shalunov, Sanjay Shinh, Craig Shrewsbury, Mirko Siebert, Miroslaw Siemens, Ju ris Silovs, Josie Silva, Diogo Silva, Sergei Simonov, Michael Simpson, Samuel Si ttl, Christian Skonneberg, Sergey Slisenko, Colin Smith, Shaun Smith, Sarah Snoo k, Kasia Sochon, Genséric Sohier, Anna Sokolova, Maureen Sorin, Vasileios Soulioti s, Isabelle Soupault, Nils Spehr, Volker Stabler, Michael Stahmer, David Stammer johann, Stephen Stanley, Paul Stapley, Kim Nicola Steindel, Alexander Steuckmann , Alexander Stippekohl, Artur Strak, Jean Streveler, Roman Strogov, Vitalijus Su rovas, Doris Tatzgern, Amy Taylor, Alexis Terrasse, Damiano Tescaro, Daniela The len, Wolfgang Thurner, Anzhelika Timanova, Pablo Toledo Baeza, Jenny Tomalik, Pa trick Töwe, Renaud Toyer, Christian Traute, Antonio Jesus Triana Herrera, Marianna Karpow, Mikhail Tun, Daniyar Ushpayev, Christèle Vacquand, Vincent Vacquand, Jul ien Valé, Jeremy Vangenechten, Marijke Vanhees, Stéphane Varnier, Ivan Vasilyev, Pav el Vavilov, Martin Gundersen Vea, Arturas Velutis, Luis Vieira, Einar Vilop, Gun nar Voss, Eduardo Vozmediano, Stephen Wagstaff, Markus Wahl, Marc Wehbe, Olaf We ndorff, Claudia Wenko, Sandra Wernicke, Thomas Wertnig, Sebastian Wetzel, Renate Weygold, James Whittall, Harald Willems, Emma Williamson, Loic Wilson, Rebecca Wilson, Kamil Wojtas, Roland Wolf, Dennis Wollmann, Patryk Wolowiec, Thierry Won g, Christopher Woodcock, Lukas Wozniak, Romain Wuillaume, Sebastian Wyrwall, Iva n Yakymchak, Youri Zabarovski, Vincent Zacchéo, Sebastian Zaebe, Denis Zotov, Alek sandra Zurek EUROPE REGIONAL CUSTOMER CARE & LOYALTY TEAM Customer Care & Loyalty Manager Marie-Helene Atienz Senior Customer Care and Loyalty Agent Vinh Tran Customer Care & Loyalty Team Members Jean-Damien Buisson, Noemi Cugudda, Theo Garcia, Svetlana Loukiantchikova, Phili ppe Malinowski, Christine Martens, María Victoria Martín Briasco EUROPE REGIONAL PLANNING AND SUPPORT SERVICES TEAM Senior Regional Planning and Support Services Manager Christian Scharling
Support Information, Policy Team Manager Serge Pinçon Support Information Seniors Serge Olivier, José Javier Suárez-Perdomo Support Information Administrators Marios Aziz, Neil Banks, Kristian Koivisto-Kokko, Michael Pinder Customer Support Forum Representatives Julien Andres, Michal Biniasz, Eric De Freslon, Christian Döbel, Dennis Drabinski, Eliana Gori, Mikhail Ilin, Craig Jobling, David McEvoy, Alex McHugh, Aleksandr Michejev, Sébastien Musquin, Carlota Pereira, David Ribeiro, Steffen Reinke, Danie l Stolp, Jon Torre García Workforce Management Team Manager Maged Fares Workforce Management Analysts Alexander Bradburn, Helen Browne, Louise McShane, Cristiano Pereira Service Level Coordinators Team Manager Gerd Berghoff Service Level Coordinators Daniel Adams, John Alexander, Sabrina Brogan, Paul Cox, Neal Kingston, Thomas Lo rimer, Robert Read, Matteo Spataro , Jenifer Winters, Judith Zachariae IA Team Manager Darren Buckley Internal Affairs Senior Representatives Robert Busch, Olga Duval Prosina Internal Affairs Representatives Katharina Blinova, David Burlison, Jennifer Cacheux Girling, John Harry De Lara, Rafael Del Rio Ravassa, Lena Drevermann, Jens Duever, Stefan Frei, Roy Healy, N iklas Lingsell, Lee Middleton, André Tabet , Ryan Vowler CS Operations and Reporting Manager Cédric Galins Senior CS Tools Representative Karim Adala CS Tools Team Representatives Cédric Coret, Henrik Eriksson, Kieran Hayes, Chris Oliver, Philippe Peeters, Kenne th Standbridge Voice of the Player Analyst Sylvain Enjalbert Senior Project Manager Linus Flink Project Manager Torsten Schmidt Project Analyst Charles Smith
EUROPE REGIONAL LEARNING AND DEVELOPMENT TEAM Learning and Development Manager Paul Horrell Learning and Development Team Manager Victoria Fallon Learning and Development Specialists Leeanne Goodwin, Alice Hopkins, Benjamin Klinkhamer, Harald Kneissl, Björn Kohnen, Cristian Martín Nieto, Rachel O Neill, Graeme Rafferty, Daniel Rigas, Christoph T hann, Stefan Witzel KOREA/SOUTH EAST ASIA CUSTOMER SUPPORT Regional Customer Service Director, Asia Richard Choi Customer Service Manager Jiyoung Kim Customer Support Team Managers Sunmin Lim, Seonmean Kim, Jinman Park Customer Support Seniors Hyojin An, Miya Lim, Eunji Kim, Sunho Jeong, Sukil Jo, Jungjun Lee Customer Support Champions Changhyun An, Gunho Jung, Insik Lee KOREA Customer Support Representatives Jinsuk An, Eunyoung Beak, Dongnyuck Cho, Jungwon Cho, Eunju Choi, Jungrok Choi, Kyupyo Choi, Kyungsik Han, Youngjo Heo, Sungpyo Hong, Bomi Hwang, EunHee Hwang, Daeho Jang, Eunkyung Jang, Bomin Jin, Jihee Jun, Heejun Jung, Deungwon Ka, B ogyu Kim, Chansoo Kim, Hyunjun Kim, Jaeyeon Kim, Jihoon Kim, Jinho Kim, Jonghy un Kim, Junhong Kim, Kwakhyung Kim, Kyoungjoon Kim, Minhwan Kim, Minwoo Kim, Seo lah Kim, Seulki Kim, Yeonji Kim, Jamin Koo, Junghun Kwag, Soongil Kwon, Byungdon Lee, Cheolree Lee, Cheongha Lee, Dohyun Lee, Dongjun Lee, Eunhee Lee, Hyekyung Lee, Jaehoon Lee, Jua Lee, JuHyung Lee, Junghyun Lee, Juntae Lee, Kyosung Lee, Myungwon Lee, Hyeonkyu Leem, Seho Lim, Chahyun Nam, Jina Oh, Joohoon Oh, Chulwon Park, Haeyoung Park, Hoon Park, Inho Park, Sairom Park, Minyoung Song, Duok You n, Miseon Yu, Youngsun Yun SOUTH EAST ASIA Customer Support Representatives Minseo Kim, Hwayeon Lee KOREA SUPPORT INFORMATION TEAM Support Information Team Manager Yongjo Choi Support Information Representatives Jaehyun Ahn, Seunghoon Baeg, Sunghwan Kang, Hongsup Kim, Jihyun Song KOREA LEARNING AND DEVELOPMENT TEAM Learning and Development Manager Hana Lee Learning and Development Specialist Daejong Ki, Boram Lee KOREA REGIONAL PLANNING TEAM
Regional Planning Manager Kyungmee Kim CS Project and Service Level Coordinators Team Manager Wonjae Jeong CS Project Team Analysts Myeonghun Choi, Mihyun Kim, Byungkwan Chung Service Level Coordinators Sungho Eom, Jinsu Lee, Joonbin Lee, Kyueun Lee, Jaewon Lim, Jungmin Song, Hosang Yu BLIZZARD TAIWAN CUSTOMER SUPPORT Customer Service Manager Esther Liao Support Information Administrator Jennifer Ni TAIWAN CUSTOMER SERVICE AND OPERATIONS Game First International Corporation CHINA CUSTOMER SUPPORT Customer Service Manager China Eric Li CS Operations Lead Louis Lu Tools & Information Specialist Pete Mai Reporting Analyst Rui Li CHINA CUSTOMER SERVICE AND OPERATIONS NetEase Team CUSTOMER SUPPORT, THE AMERICAS Regional Director Customer Service, The Americas Tony Johnson Administrative Assistant Candace Young Office Coordinator, Austin Jessica Anderson Customer Support Group Managers Wyatt Cole, Erynn Hopper, Johnny Perez, Tim Powell, Bruce Prescott Customer Support Team Managers Neil Anderson, Aaron Bamblett, Joshua Berryman, Matthew Buck, Andrew Cox, Ian Cr awford, Aaron Denton, Nicholas DePalma, Peter Drummond, Mac Ennis, Casey Glenn, Todd Gropp, Michael Kanneg, Cory Larson, Erik Lindberg, Jamie Manzanalez, Maggie Olsen, Scott Orosz, Nicholas Ray, Donald Rudy, David Tamayo, Jason Thomas, Jus tin Tritt, Miles Trumble, Matthew Vineyard Customer Support Seniors
JD Abercrombie, Kristina Aitken, Spencer Aitken, Jeremy Akers, Amit Bader, Brean na Bader, Joshua Baesler, David Barrick, Bonnye Bauerle, Scott Busbea, Kyle Cann on, Benjamin Checola, Justin Chesser, Andrew Clisson, Jason Copeland, Justin Dav ey, Kirby Dodd, Patrick Fitzgerald, Vaughn Garvin, Andrew Glaser, Luis Gomez, Aa ron Green, Jessica Grey, Bryan Grimes, Daniel Hammer, CJ Heidick, Andrew Herpel, Jessica Higbee, Adam Koch, Scott Koller, Alexander Koreneff, Laura Lam, Jeremy Lambertson, Shannon McCartney, Michael Munson, Kyle Otsu, Andrew Palan, Clark Pe ndery, Matthew Perry, Telma Pombrol, Evan Powers, Christian Reynolds, Marcelo Si lva, Erik Tabor, Jenny Towner, Aaron Uesugi, Dustin Vail, Nicholas Vineyard, Rob ert Webb, Lucas Welch, Keith Willingham Customer Support Champions Ronald Beaty Jr., Stephanie Berthiaume, Adam Byrd, Anthony Duson, Jason Garcia, Lyndsey Graham-Fletcher, Jose Guajardo, Adnan Jameel, Tiffany Layton, James Lee, Joseph Mars, Marissa Meissner, Michael Quintana, Joseph Tarman, Keith Truong, A lexander Van Winkle, Matthew Waters, Joshua Weinberg, Amanda York Customer Support Representatives Travis Abston, Maria Aguilar, Alba Alfieri, John Allen, Joshua Alvarez, Christop her Amorim, David Anderson, Travis Anderson, Flavio Andrade, Marcos Araujo, Marc o Arevalo, Dahiana Arias, Maxwell Arnold, David Astorga, Jonathan Bach, Jeni Bal ch, Richard Barrick, Mark Barrios, Justin Bauer, Edwin Bautista, David Bebee, Ke nneth Belken, Robert Belleville, Mallory Bellinghausen, JJ Bennett, Nelson Berm udez, Frank Bishop, Howard Bishop, Dirk Black, Joshua Black, Michael Blackard, M atthew Bonner, Chelsea Borgman, Benjamin Bowers, Michael Braunstein, Keith Breac h, Crystal Breaux, Corey Breitling, Daniel Brennecke, Lindsay Marie Brennecke, A ntonio Brewer, Jonathan Brockell, Taylor Brooks, Ashlee Brown, Jesse Brummer, Br endan Brunner, Mayra Buentello, John Buik, Heather Burdett-Holloway, Heather But ts, Randy Butts, David Byl, Joao Calhandro, Angela Camilotto, Matthew Campbell, Peter Campbell, Daniela Canoy, David Canterberry, Manda Capan, Ricky Cape, Max C apela, Halley Capo, Justin Carr, Madeleine Carr, Benjamin Cathey, Thomas Cebulla , Bryan Chafin, Daniella Chavez, Justin Chavez, Preston Cheeks, David Chen, Conn or Chenoweth, Ben Clark, Christin Cochran, Duncan Coe, Shaylin Compton, Jennifer Conn, Kevin Connell, Rita Coolidge, Jason Cooper, Ethan Copeland, Brandy Corbin , Austin Cornell, William Crawford, Justus Cross, Desiree Cummings, Courtney Cur ry, Christopher Cynar, Crystal Czarapata, Kerry Dabbs, Matthew Dailey, Marina Da ntas, Jason Davenport, Kyle Davis, Ryan Davis, Stuart Davis, Willian De Fazio, D aveina De Los Santos, Gabriel De Los Santos, Juan De Luna, Mauricio De Moraes, J honathan De Oliveira, Felipe De Paulo, Brian Dees, Tarah Dees, Parisa Dehkordi, Jesse Deluca, James Dickens, Alex Dickerson, Steven Dickson, Brandon DiMaggio, N oel Dodds, Gene Dodge, Derek Donovan, Viviane Dos Santos, Rachel Dost, Thomas A. W. Duffles, Brandon Dufrene, Adam Dyche, Camden Eagar, Joshua Eberhart, Brady E chols, Michael Edmonds, Bradley Ellison, Cecilia Ellison, James Engelke, Quinn E nochs, Daniel Errington, Joel Espinoza, Casey Everhart, Ian Faas, Tamara Faas, A manda Fackrell, Dani Feibleman, Nathaniel Felps, Alexandre Fernandes, Rachel Fer nandes, Cory Finnegan, Kristin Finnsson, Heath Fischer, Brian Fish, Peter Fivels tad, Michael Flanigen, Melissa Fleming, Vincent Floca, Jose Flores III, Elias Fl ores, Thomas Flowers, Ryan Foreman, Martin Francis, Justin Franke, Christopher F rew, Travis Frey, Cynthia Frushon, Christopher Fulgham, Christopher Fullerton, R achael Fullerton, Zachary Fullerton, David Galvan, Jennifer Gamer, Joel Gangl, J ustin Gann, Mallory Gant, Matthew Gant, Eduardo Garcia, Lennon Garcia-Cisneros, Levi Garrett, Paul Garza, Bryan Gates, Melanie Gauderon, Aaron Gayet, Andrew Get ting, Jesse Gibbons, Erivanes Gilmore, John Gilpin, Samuel Glass, Benjamin Glast hal, Levi Godwin, Lucas Goes, Xerxes Gomez, Enrique Gonzalez, Catherine Goodman, Thomas Goodwin, Andy Goolsby, Christopher Gorman, Steel Gorman, Neil Gossell, D arleen Gotay, Charles Gover, Jedediah Grant, David Gredell, Izabelly Greene, Ran dalynn Greene, John Greer, Sarbdeep Grewal, Brian Gridley, James Griggs, Nellie Guerra, George Guerrero, Cristina Guhman, Jeremy Gulick, Keri Gulick, Kasey Gund erson, Adrian Hall, William Hall, Aaron Hamilos, Mark Hamm, Nicholas Hamm, Sean Hankla, Michael Hanna, Gregory Hansen, Scott Hansen, William Harber, Christopher
Hardwick, Kyle Harris, Taira Harris, Michael Hart, Patricia Hayes, Geoffrey Haz lewood, Zachary Heflin, Emily Hellman, Adam Hennad, Mark Hernandez, Andrew Higbe e, Nicholas Hite, Daniel Hodge, Tanner Hoekstra, Amanda Hoffman, Mark Hoffman, L indsey Holcomb, David Holt, Valeria Holzmeister, Justin Honeycutt, David Hoppe, Ehren Hopper, Charles Houston, Johnathon Houston, Colin Howat, Scott Hudson, Ada m Hughes, Bobbie Hughes, April Hughey, Samuel Hunt, Shawn Hunt, Trevor Huwe, Alb ert Hwang, Nash Irvin, Chiemi Ishikawa, Brandon Ison, Zachary Jackson, Eduardo J agarnauth, Joseph Janisch, Kisten Jensen, Nicole Johns, Jeremiah Johnson, Kenne th Johnson, Strider Johnson, Brian Jones, Jacob Joyce, Jon Karwoski, Linda Kelle y, Daniel Kilmer, Min Jung Kim, Brytni King, Stephen Kirchner, Jennifer Klein, M arcus Klingspor, Michelle Kolano, Dawn Kolbachinski, Ruth Kolbeck, Julia Kregear , Brian Kuiken, Chris Kunst, Edward Kuschel, Logan La Coss, Mark Lackey, Lori La mbertson, Stephen Languell, John Lanier, Paul Lara, Michael Le, LeeAnn Leavitt, Melody Lebeau, James Leclair, Guillermo Ledesma, Lily Leger, Joseph Leichliter, Pamela Leidt, James Lengerich, Michael Leonard, Darius Lewis, Jeffrey Lim, Miche lle Linscomb, Adrienne Linton, Justin Liquorman, John Livingston, Morgan Llewell yn, James Logan, Gary Loken, Joshua Long, Alejandra Lopez, Marco Lopez, Caleb L ove, Zane Lovett, Armando Loyola, Ryan Ludwig, Michael Ma, Clinton Mack, Dominic Maez, Julie Mahoney, Tyler Main, Robert Maine, Jorge Maldonado, Victoria Manlov e, Rebecca Mansfield, Thomas Mantek, Blade Marcantel, Ryan Marcz, Randy Marr, Jo nathan Marshall, Brett Martin, Bryan Martin, Taylor Martin, Robert Martinez, Sea n Matthews, Sarah Mawdsley, John McBurney, Thomas McCandless, Aaron McCorcle, Lu ke McCorkle, Keldryck McDowell, Ryan McGillis, James McPeak, Mathew McPherson, M artin Melendez, Ronda Melendez, David Mendiola, Glenn Meyer, Brian Miller, Jenny Miller, James Mills, Brian Mitchem, Terry Moeller, Benjamin Monroe, Anabelle Mo ntanez, Kyle Monteith, Christopher Moon, Lloyd Moore, Sevon Moore, Yazmin Moreno , Alexander Morgan, Michelle Morrison, Sean Motto, Noel Muniz, Shawn Munro, Lais Mussarra, Steven Nabours, Frederick Nassar, Philip Navadomskis, James Nelson, S eth Nesenholtz, Phivu Nguyen, Vanessa Nieto, Russell Nilsson, Amanda Norris , Se an Nowlin, Andre Nunes, Jessica Nunn, Jace O Brien, Brian O Connor, Katia Olivei ra, Aaron Olson, Chelsea Olson, Heidi Owen, Brandon Panagakos, Charles Parmelee, Francine Parmelee, Matthew Pashia, John Patenaude, William Peace, Jeffrey Pease , Ryan Peithman, Carlos Perez, Eric Peterson, Joseph Peterson, Kezia Petrelli, K evin Phelps, Gustavo Piacentini, Christopher Pickett, Richard Pinkerton, Anthony Piperato Jr., Kaleb Placek, Joshua Pletzke, Renata Ponte, Joshua Popperwell, Ra phael Proenca Sotti, Franklin Quick, Colleen Quinn, James Quisenberry, Chase Rab on, Chad Racine, Christopher Rake, Gabriela Ramirez, Paulo Victor Ramos E Silva , Natalie Ramos, Brandon Ramsey, Robert Rauscher, Donald Rawlings, Gordon Ray, M atthew Redondo, Timothy Reed, Samuel Regimbal, Kenneth Reichelderfer, Evan Repsc hleger, Tammy Rex, David Richards, Kyle Richards, Timothy Richey, Charles Rider, Martin Riha, Joseph Rinaldi, Jose Miguel Rivera, Jimmy Robinson Jr., Chelsea Ro binson, Joshua Robinson, Dustin Rockers, Ryan Rodenbaugh, Sarah Rodenbaugh, Enri que Rodriguez, Jonathan Rodriguez, Ramon Rodriguez, Jennifer Rohrer, James Rolfs en, Derek Ronzo, Rachel Ross, Shoshanna Rubin, Joshua Ruland, Lowell Rust, Mitch ell Saenz, Adam Salinas, Vivian Salter, Amanda Sanders, Alejandro Sangiovanni, C hristopher Santana, Zachary Scharton, Ashley Schmied, Joseph Schmied, Phillip Sc hroeder, Michelle Sears, Ashley Sebren, Samantha Sebring, Sean Sebring, Joseph S eely, Zachary Settle, Michael Shearer, Brandon Shelton, Crystal Shelton, James S helton, Xander Shiells, Dustin Shipley, Casey Shipp, Steven Shoesmith, Laura Sil va Zamboran, Brandy Simek, Anne Simoni, Derrius Sims, Sean Sintef, Aaron Smith, Drew Smith, Brennen Snow, Marcus Paulo Sobral, Michael Sowell, Robert Spann, Tra vis Sparkman, Cory Speary, Matthew Spence, Michael Spengler, Joseph Spitz, Miche lle Sprinkle, Patricia Steensma, Roger Stephens, Seth Still, Dallas Stringham, J onathan Stubbs, Matthew Sublett, Vanessa Swesnik, Alex Swift, Maximillian Swift, Tongariki Teave Tucki, Adrian Terborg, Paul Tessmann, Steven Thacker, Matthew T hibodeau, Johnathon Thomas, Sarah Thomas, John Thompson, Ryan Thompson, Michael Threadgold, Alyssa Tirao, Vapsi Tohala, Hayden Tomlin, Garrett Trammell, Roberto Trevino, Ryan Triner, Samuel Truman, David Tschetter, Michael Tucker, Hunter Tu mey, Brady Umeda, Harold T. Urteaga, Michael Van Winkle, Ruben Vinalay, Anna Vin es, Anthony Vitale, Timothy Voris, Rachel Vought, Timothy Vought, Joshua Wagner,
Rhiannon Walsh, Elias Warren, Thomas Washburn, Philip Weaver, Alex Weiss, Sean White, Micaiah Wiewandt, Brandon Wilson, Tyler Witkin, Jamie Wolfe, William Won g, Joseph Wood, Michelle Wood, Jack Yang, Mary Yellott, Laura Young, Sean Young, Sheri Young, Michael Youngkin, Michael Zabarousky, Katherine Zajicek, Geoffrey Zeis, David Zemek REGIONAL PLANNING AND SUPPORT TEAM, THE AMERICAS Department Manager, Regional Planning and Support Andy Maindelle Group Manager, Regional Planning and Support James Drosche Voice of the Player Manager William Shepard Project Manager Dirk Hollis Tools & Reporting Team Manager Kenneth Tan Report Developers Brian Libby, Mike Pereira Tools Developers Martin Iglesias, Jake Richardson, Michael Stokely Business Analysts Blake Chafin, Andy Parrott Internal Affairs Representatives Sean Baade, Ulises Brage, Daniel Carpenter, Lily Kim, JJ Mata, Brian Lanahan, Da vid Robinson, Sam Soheylee-Arasi, Dorothy Stanford Workforce Analyst Annelise Zaroban Service Level Coordinator Team Manager Thomas Hopper Service Level Coordinators Colean Brunner, John Beadles, Keaton Bracy, Blair Brown, Jacob Hurst, James Leam an, Clark Pendery, Evan Peterson, Aaron Pilling, Keith Watkins Workforce Schedulers Colean Brunner, Ryan Johnston, Derek Rosenberg Social Media and Support Information Team Manager José Antonio Achúcarro Roque External Information Specialists Matt Amy, David Chan, Jonathan Day, Kyle Hawkins, Jami Hurst, Pat Jennings, Davi d Lyle, Martin Tande, Cirilo Perez Tapia, Joshua Wittge Internal Information Specialists Dave Barney, Michael Batilla, Callie Carrington, Jodie Crowson, Adan Lozano, Fat ima Maciazek, Tony Moreno, Regina Ramirez, Tanya Wall CUSTOMER SUPPORT LEARNING AND DEVELOPMENT, THE AMERICAS
Customer Service Learning Manager Shonda Kenter Learning and Development Specialists Christopher Cavallo, Tom Edwards, Carmen Fairbanks, Royce Higbee, William Howard -Mckinney, Paul Meyer, Jasmine Monteith, Kim Pierson, Ryan Wick GLOBAL CUSTOMER SERVICE OPERATIONS Director, Global Customer Service Operations Rodger Sanders Administrative Assistant Jamie Howren Manager, Global CS Reporting & Analytics Alan Marti Manager, Global CS Learning & Information Saralyn Smith Game Support Managers Angelo Concepcion, Marcus Maczynski, Andreas Unger Associate Game Support Manager Samuel Cooper Game Support Analyst Christopher Bailey Program Managers Cinthia Kush, Greg Taylor Project Managers Jeremy Chasey, Lance Kimberlin Project Analyst Jeff Carlo Global CS Operations Coordinator Reeve Wightman Global Workforce Management Analyst Chris Nunn Business Analysts Michael Billman, Susan Helton-Rahman, Misti Lommen, Joshua Proffitt, Preston Rob erts Senior Learning & Information Specialist Charles Areson Senior Learning Specialist William Ware Technical Writers Danforth Lincoln, Efthemia Papadopoulos, Kristin ªBeboº Wood Custodian of Records Peter Ty
HUMAN RESOURCES Vice President, Global Human Resources Denise Dunlap-Alpert Senior Director, Global HR Operations Lenny Grossi Human Resources Senior Director, Global Business Operations Jesse Meschuk Human Resources Director, Product Development Erika Sayre-Smith Sr. Manager, Global Rewards Cameron Lazek Human Resources, North America Nuria Andres Amy Bast Jennifer Bowden Christy Campbell William Carroll Eric DiCesare Julie Farbaniec Sumer Faubert Ann Grealy Dina Hanna-Gad Dennis Hof Hang Le-Kapterian Denyce Martinez Shirelle McFadden Mac McIntyre Joy O'Campo Sunshine Okano Michelle Secrest Tammy Steensland Sabrina Turner Human Resources, Europe Fabienne Matifas (HR Director ± Europe) Fatima Akouegnon Sophie Chevet Juliette Durand Susan Hurley Caroline Kehoe Einar Lars Loew Zhang Luo Laura Moussous Lesley Turner Human Resources, Asia Wenfei Sun (Regional HR Director ± CN,TW & SEA) Phyllis Huang (TW) George Li (CN) Jenny Zheng (CN) Sandy Wu (CN) Philgon Kim (Senior HR Manager ± KR) Jiwoong Hwang (KR)
Jihyun Jeon (KR) Hyojung Kim (KR) Manager, Global Recruiting Tara M. Hsu Manager, Global Programs Mike Perry Talent Acquisition, North America Danny Flannagan Christina Freeman Cat Kocher Keisha Krainer Iwona Macesowicz Val Maun Mike Nassar Esmee Perez Winnie Stefani Janine Tedford Michael Vergara Meghan Wiley Dave B. Wilson Kathy Zuniga Talent Acquisition, Europe Patrick Deschamps Elaine Dineen Christopher Kopetschek Nathalie Verges Senior Manager, HR Technology Sandy Madison HR Technology, North America Peter Pang Lisa Pozarich INFORMATION TECHNOLOGY Senior Director, Global Information Technology Robert Van Dusen Senior Manager, Global Network Operations & Engineering Chris Glover Senior Manager, Global Network Operations Hung Nguyen Regional Managers, Global Network Operations Travis Biegun Kangho Lee Julien Mariani Paulo Santos Network Operations Project Management Lead Jorge Baranda 
