Comments Submitted By Users To Marylandhealthconnection.gov

Transcript

MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1'.--, 15 2013-09-30 19:48:25 16 2013-09-3020:30:55 17 Your posted time at 11:58 PM on Get Started page reads 9:00...You can't even sychronized your c1ock.. ,.. Pathetic 2013-10-0100:00:17 18 this was suppose to start on 10/1/2013, its 10/1/2013 and nothing is working. 2013-10-01 00:03:42 19 2013-10-0100:08:28 20 While the info on the text pages is fine, what's the deal with "Get Started" not behaving as expected? In chrome, at least, there's a permaloop with the modal popup that asks you to check the consumer info or remain on the 2013-10-0100:13:54 page you're currently on. If you can't really "get started" why have that link in the first place? As a MD web developer, that's not cool to see :( 21 it is 12:13 and I have not been able to get into the individual and family plan section. I have tried a dozen times already! 2013-10-01 00:15:50 22 Where is the form to fill out to apply for insurance. I think that is fairly important and should be easily accessible. Yes? Not anywhere that I could find on the site. Seriously? Wowzer. 2013-10-0100:16:04 23 Graphics displaying poorly. Text overlaid by graphics. Scroll bars overlaid by pictures. Graphics with float over triggers are very disruptive displaying information when not desirable causing text and graphics to appear and 2013-10-01 00:18:24 disappear rapidly in unintended ways. Where is the information on the Plans, benefits, rates. It is hard to believe you have been working on this site as long as you have. You need some new designers and a qualified QA team. You appear to be lacking both. 24 2013-10-0100:20:48 25 it's not working! 2013-10-01 00:21:46 26 still not able to apply, its now 12:21 on 10/01/2013, the federal site is up and running why isn't thsi one? 2013-10-0100:22:16 27 Site doesnt work. cant get past consumer information screen 2013-10-0100:24:43 28 2013-10-01 00:26:52 29 I support the ACA but this website is a complete failure. 2013-10-0100:27:03 30 Its not clear where to get started. 2013-10-01 00:31:00 31 It just keeps going to the Information update page and there is no way to apply for insurance or continue. Wow... really bad. I guess implementation should have been delayed as its not ready. The Federal site seem sto work 2013-10-01 00:34:25 fine. 32 Looks like you are not ready for prime time at all. What a disappointmentl!l A complete waste of time! 2013-10-01 00:38:27 33 2013-10-0100:41:56 34 After clicking on "Get Started" I cannot get past the System Updates to shop. I can find no Continue button on the System Updates page and returning to the Individual and Family page just puts me back in the same endless 2013-10-01 00:44:42 loop. 35 2013-10-01 00:45:41 36 I work with websites for a living and I could not navigate through this thing to get a health care quote. I thought this was suppose to be open today? Well, guess it's just another fallacy about the ACA. Good luck, you're going 2013-10-01 00:48:08 to need it. 37 2013-10-01 00:52:29 38 I have been unable to find the pages where I can view and select health care coverage. I understand I need to submit my email and I will be contacted via email to set up an online account. [have been unable even to find the 2013-10-0100:53:05 location to enter my email address to start the process. I clicked on the "Get Started" link but it just popped up a message box asking me to read "Important Notices" on the Consumer Information Update page. When I clicked on the "Consumer Information Update" link, it took me to a page with no updates and there was no link to get started on selecting a health care plan. I have been anxoiusly awaiting October 1st to view my options but am dissapointed to find that there is still no real information available on your website. 39 2013-10-01 00:53:48 40 When I click "Get Started", it tells me to read the Consumer Information Update, but there is no consumer information update and it doesn't let me get started! :( 2013-10-0100:54:17 41 Your navigation is confusing and overwhelming. It is not clear. Where the hell are the prices for everyone? Where are the list of insurances and precise benefits. There is nothing at all of value here. The samples are the same 2013-10-0100:54:31 which have been ready for months are still the same and inadequate as descriptors. More information, better information, and a better layout of the website should have been achieved long before now. The only thing that is clear is thIs set of ... i3110 placEt I Ciilll see to sign up for insurance. even DC better site. Your Mflrylclnrl           hf'ttf'r f'xrf'pt for thr flwful rhoirC' of sticking nllwiC'ftJl informntion in pdfflles. Usabl1lty experts... none here. Web standi:lrds mIssing... How ulJoul ul!>ulJlIily !>lullui.lru!>· i.lru lilose mel un til is dwrul silf:!? AIl<.1 you uOII'l eVell WdllllJlY ndllli:! or providE! mE! wilh hE!lpful information. 42 The sign up portion of the site does not appear to be functional as yet! When can I expect this site to be fully operational? Sincerely s Maryland Resident 2013-10-0100:55:20 - 43 2013-10-0100:57:30 44 It is 1 am and I have been trying for 1 hour to get into the individual health care section. 2013-10-01 00:57:46 45 2013-10-0101:09:13 46 The site is not working. The "updates" screen that pops up when one attempts to start now simply sends the user to the information that there are no system updates, and then back to the page that offers a start now button- 2013-10-0101:10:39 and back and forth infinitely. It is NOT possible to browse plans or apply. The cute visuals and the video do not make up for the fact that the site can't be navigated to get actual plan and cost information. This isjust the kind of wrong priorities - cute, not functional- that gratifies opponents of the ACA - and it wastes citizens' time and prevents them getting the service that is the entire point of the cute website. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 47 I was so excited that I couldn't wait to visit your site to see how it works. When you get to your site you keep getting taken to a page about consumer updates and when you click to go back you end up back on the home page. 2013-10-0101:11:31 There's nothing "clear and obvious" to click on to begin the application process, just a bunch of information and no instructions. I know if I found it confusing as a computer savvy person individual, then many many others did as well. Thank you 48 I'm told to click "Get Started", when I do it tells me I need to read the "Update" section...well, ok, so I click on that and it says "there are no updates"....well, then there's nothing else to click on.... 1just get stuck in a loop...so 2013-10-01 01:13:52 how do I "shop"? How do I apply online when I can't get passed the "get started" button???? 49 I cannot figure out how to see the insurance options available. I cannot figure out how to apply. 2013-10-0101:14:25 50 I never did get to the "Application" page, no matter how many times I hit "Get Started". I'm STILL not signed up! 2013-10-0101:14:37 51 It's not here. Circular reference! I click "Get Started" and am told to read Consumer Alerts. There are no Consumer Alerts but there is also no option to Get Started. Back to the How It Works page. Guess what? Doesn't work. 2013-10-0101:18:24 Pull it together people! All those against this program now have hard evidence it won't work. I am very disappointed! Shutdown, & no exchange. Ridiculous. All RIDICULOUS! 52 The website doesn't actually do anything. I thought I'd see plans and prices, but it's a pretty website with a FAQ. I hope we didn't pay too much for this. 2013-10-0101:20:51 53 Won't let me sign up for anything. It keeps taking me to the page to check for site updates and then won't let me do anything from there. 2013-10-01 01:21:39 54 If clicking the "Get Started" button doesn't allow one to ever get started, then th'ls website is the product of a staggering degree of incompetence. I don't expect a new technological system to work perfectly, but if I can't even 2013-10-01 01:25:10 "Get Started", then this is really amateur hour in Maryland. 55 2013-10-0101:27:04 56 The "floating" oval banner at the top and the floating help oval at the bottom are obnoxious and make it hard to read the actual page. The 'get started' link only takes me to an 'consumer information updates' page which has 2013-10-0101:30:20 no updates and doesn't even take me to a marketplace. So much for taking up the top 1/4 of my screen. I can't even FIND THE MARKETPLACE just a bunch of useless info trying to hype the benefits of a marketplace and 'sell' me on what I already want to find, but cant. Oh and thanks to the overuse of javascript it's hard as hell to click on the right-side, green 'family' links because it keeps popping up the business links when I move my mouse. Send your web designer back to school. 57 Web page is concise, clear and easy to negotiate. I am so very thankful for this service. Sincere thanks to President Obama and the democrats in congress. Many people, my own family members included, are in desperate 2013-10-01 01:39:19 need of health care and now its more possible than ever before forthem to attend to their health needs. THANKS SO VERY MUCH! MB Bowie, Maryland 58 There are 2 choices when you click on start up. Read an update or return to the previous page. Either one when chosen does not allow you to move forward with the application process. I am very disappointed. I hope this get 2013-10-01 01:41:58 fix very soon or the system will be gridlocked. I stayed up to avoid that problem to no avail. Can someone please contact me ASAP or email me a1 -   t 59 the "get started" tab directs you to either read some consumer info or to say "no thanks" and take me back....when I said no thanks and take me back...i wasn't directed to any new area to navigate...only the same 2013-10-0101:42:57 screen.... kinda confusing. If I can help you work out the bugs, I'd be more than willing.... 1don't want others to get discouraged and not take advantage of the services they may be entitled to 60 typical government product - worthless 2013-10-0101:43:17 61 nothing is working 2013-10-0101:45:56 62 When I hit "get started" I was redirected to the Consumer Information Update, but was never able to create an account. The site is pretty, but it doesn't work yet, or if it does work, it's not clear how it works. 2013-10-0101:54:40 63 The site is a mess. There is no way to actually browse information or "Get Started". This site will be used by people who are not, in any way whatsoever, computer savvy. The navigation is confusing, the design is ugly and the 2013-10-0101:57:58 links are a little misleading. I stumbled upon the insurance levels (silver, gold, etc., etc.) purely by accident. Keep it simple. Keep it clean. Make the information easy to find and navigate. This site does none of that. 64 When you click on the "Get Started" button, it prompts you to visit a consumer information page. When you go to that page, it has no updates, and nothing to offer and nowhere to navigate. And thus, you never can actually 2013-10-0102:06:59 "get started." 65 When clicking on the "Get Started" button for individual/family plans, there is no way to progress. You have to click on a "Consumer Information Update" button in a pop-up, but the new page you're taken to has no "Continue" 2013-10-0102:10:39 button or Elny other WilY to stilrt the enrollment process! Ifthere is il WilY to get pilSt the updtlte ptlge, it's very, very uncletlr how to do so. I tried it on both 1[9 and rirefox 23 with the   - 66 This website was supposed to be available at midnight and it isn't. Extremely disappointed. 2013-10-0102:16:27 - 67 2013-10-0102:18:46 68 Consider a link that advances the user to the next step after they read the Update page. Right now, it is a dead circle. Get started->Read Update (none at this time)·>back to Home Page-> Get started->etc. I will figure it out, 2013-10-0102:19:23 but it is not as intuitive as it could be...thought you would like to know. 69 Very juvenile website. The option to create and online profile and shop plans is not available as promised by October 1st. I'm sure it's a sign of the shitshow to come. 2013-10-0102:31:24 70 It would not allow me to "Get Started" and took me to the Consumer Update Page. Then on that page, there was no way to continue on to enroll in a health plan. 2013-10-01 02:33:28 71 I'm not sure who put this site together, but it's bad. I'm a web-tech. and can't even find the plans. Please lets get it together, you had plenty of time. Whoever sold the to you, and you accepted it. shame on you. 2013-10-0103:31:51 72 For individual and family I hit Get Started. I have to hit Consumer Information Update then. After that point I could not tell how to see plans and premiums. 2013-10-01 03:42:32 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 73 Maryland isn't ready! You led me on a wild goose chase for 2 hours! There is no online application at all! When I saw an application I couldn't fill it out wouldn't take my information! When I printed it out it was 2013-10-0104:06:17 UNREADABLE and covered in GIBBERISH! Your site lies about online applications! I even put the word "application" in the search box and several paragraphs about applications came up but NO LINKS TO ACTUAL APPLICATIONS! GET IT TOGETHER! People are dying from their health problems and you're screwing around! SHAME ON YOU MARYLAND! You were supposed be ready before the rest ofthe country. Your deplorable excuse for a website shows that you HATE Maryland residents and have NO INTENTION OF COVERING ANYBODY. Your site is THE WORST I'VE EVER SEEN! Every other state will provide coverage for their residents and corrupt Maryland officials will pocket the funds. I hope the illnesses and deaths of your citizens will be worth your lifestyle upgrades. YOU'RE NOTHING BUT LOUSY SCUMBAGS MASQUERADING AS A VALUABLE RESOURCE. The true VALUE here is the people of this state and you're throwing us directly in the TRASH! I hope you LOWLIFES rot in prison for this!!!!!!!!! 74 selecting "getting started" Jed me nowhere. The option to create an account was unavailable. Clicking "getting Started" led me to" consumer updates". I tried both take me back and read now. Both options led me 2013-10-01 04:12:57 back to the Maryland home page still unable to create an account or shop for insurance. 75 How much money was wasted on this? There is nothing here. 2013-10-01 04: 14:36 76 2013-10-0104:20:47 77 Way too wordy! 2013-10-01 04:46:38 78 The pages are too busy. There are too many graphics and drop-downs. Alii want to do is apply for coverage. 2013-10-0104:52:25 79 I was unable to "Get Started". After selecting both options numerous time I've concluded that the logic for the page is messed up since absolutely nothing happens. So far I am not impressed and I really wanted to speak 2013-10-0104:59:57 positively about the plans that are available and the website. Alas, I cannot because I cannot access the information I need to! 80 The Get Started link does not work as documented. After clicking Get Started, you view the Consumer information update which says there are no system changes, and then nothing. I thought pricing was available online? I 2013-10-0105:02:53 do not see any pricing and really do not want to call the support center. The steps were clearly laid out on the page, but the site does not appear to follow the steps. 81 it is 5:07 am oct 1 st and there is no pricing on this site!!!! come on get it together! 2013-10-01 05:08:11 82 It is 5:20 am and the I still can not get into the site to enroll and see what policies are available to me. When will it be working? 2013-10-01 05:22:18 83 I am trying to enroll the Obamacare, and this is not helpfull, the system has no options to enroll. really disapointed!!!!!!!!!! 2013-10-01 05:23:35 84 You sent me to an update page (already?) that had no updates, nor did it have a way to navigate to the site that I was trying to visit in the first place. About as [ expected, unfortunately... 2013-10-01 05:24:50 85 I can't figure out how to shop for health insurance! 2013-10-01 05:30:43 86 2013-10-0105:34:05 87 How do I complete the forms online? I cannot easily find a link that will take me to family/individual form online form for completion. 2013-10-01 05:34:58 88   I got stuck at the consumer update page and the system will not let me continue to review policies. It is October 1st!? 2013-10-0105:58:03 89 I just wanted to know what I can buy, how much it costs, how to I buy it, and if my doctor is on any lists. I couldn't find any of this!l!!!! 2013-10-0106:01:31 90 JUST A HEADS UP THAT THERE IS ANOTHER SITE THAT I went to by   between Maryland and health and connection and entered information. 2013-10-0107:22:03 91 Keep up the good work, despite the Republican Shutdown! 2013-10-0107:22:53 92 2013-10-0107:47:06 93 I do not have a first and middle name. My whole, full, complete, and legal name consists of one word. Your form will not accommodate my name. I cannot use it. Why in the world would you insist on a middle name when not 2013-10-0108:03:43 everyone has one? In my case, I have a middle name or a first name. I am unable to register because of your form. How unnecessarily frustrating! Why don't you let people input their names in one name from field? Design the form and the database to accommodate names. 94 8:05 and not working 2013-10-0108:04:46 95 Your enrollment site isn't working 10/1/13 8:14 am. 2013-10-0108:14:23 96 all links were dead and nothing worked at 8:00 as stated 2013-10-0108:15:55 97 Website said it would be available at 8:00 am.... 1 couldn't "get started". I tried calling the phone #, the line was either busy or not in service. 2013-10-0108:17:23 98 2013-10-0108:20:50 99 The website is slow [lnd I couldn't get to ,my info. I was told to come bacl< after noon! 2013-10-01 08:20:55 100 how unfortunatf' that a a{Tf'!i!iilhlf' .systpm C"Oulrt not hf' df'livprf'd givf'n thp ilmount of tClX dollar!i srent on thi,s initiative, 701.< 10 01 OR')I:4, ._-----,_...._- 101 You've had how many years to get ready for this? And we're supposed to trust you with our health? Shut it down & go away! 2013-10-0108:22:31 102 It's 8:22. I keep getting the message that the site will be available at 8. Didn't happen. Why? 2013-10-0108:23:13 103 2013-10-01 08:23:30 104 Fuck Obama! and the democrat scum of the earth! I will NEVER JOIN! 2013-10-0108:24:26 105 This is BS 2013-10-0108:24:37 106 2013-10-0108:25:39 107 How can you not have anticipated heavy traffic when you launch the site? You should be ashamed of yourselves for not being better prepared. 2013-10-01 08:26:28 108 2013-10-0108:26:46 109 2013-10-0108:27:00 MHC Feedback Form 12/12/13 . Entry Id provide additional comments about your visit to· Maryland Health Connection today. Date Created 110 will not let me apply I have tried everyway possible this is very poor 2013-10-01 08:27:03 111 2013-10-0108:27:56 112 I am unable to see what the plans cover. I am unable to see what the plans cost. I am unable to signup for plans. 2013-10-0108:29:25 113 If you give everyone a MANDATE then you should EXPECT that everyone in MD would be looking at your website. Learn to plan. 2013-10-0108:29:49 114 Site "opens" at 8am, not available @ 8:30. Way to go! 2013-10-0108:30:29 115 Wake up guys!!! Let's get this thing up and running! 2013-10-01 08:30:49 116 website is not user friendly. 2013-10-01 08:31:04 117 It is the first day I can not get a quote and I called your help desk no answer. Not a good start 2013-10-01 08:31:28 118 you suck just like Obamacare 2013-10-01 08:31:29 119 You MANDATE that we have the insurance, and yet your website cannot handle the TRAFFIC? Way to plan. Good to know my tax dollars are going towards something FUNCTIONAL. 2013-10-01 08:31:30 120 The site won't let my get started. The help phone lines don't answer. 2013-10-0108:31:51 121 Whoever designed the site focused on appearance not usability. Using on an iPhone and (1) no links with answers to questions like show me plans and costs (2) where is the link to get started -- it's not even under the site 2013-10-0108:32:19 map. 122 cannot get to page to browse different plans and i was never able to get it to load - home page is too busy - if you really think some 23 year-old is going to navigate through this mess you should go to Starbucks and watch how 2013-10-0108:32:40 they surf multiple sites simultaneously. i tried to call to get info on telephone - operator said she could not hear me and requested I call back later. Very, very disappointing. 123 the state has been touting this website and sign up for weeks and the day it is set to begin it cant be accessed!!!!!! you should have had the bugs worked out long before this, as you all knew the date was coming. 2013-10-01 08:32:54 124 Y'all cant run goverment for shit. 2013-10-01 08:33:12 125 How the hell can the website be broken on the first day 30 minutes after it opens? You are idiots. Did you not plan for people to actually use it? How much of my money has been wasted on a non functional site so you bloated 2013-10-01 08:34:07 pigs can have a job and free healthcare from the state, which I am probably paying for with the taxes i am paying from the salary [actually earned, unlike you! GreatJob! 126 It is not available and it has only been 30 minutes! Unacceptable 2013-10-0108:34:17 127 2013-10-0108:34:28 128 Nothing worked. Took me no place to fill in an application. Discouraging to say the least. Should have hired Amazon.com to create your website. They know how to do it right! 2013-10-0108:34:42 129 !? How could you?! 2013-10-0108:35:10 130 Website is not responding properly, keep clicking get start, it takes me to a blank page 2013-10-0108:38:24 131 This is Bullshit. I made a good faith effort to buy insurance and you have wasted my whole morning October 1, 8:09am We apologize for the inconvenience. Thank you for visiting Maryland Health Connection. We are 2013-10-0108:38:33 experiencing connectivity issues. Please visit the site again at 12 Noon. 132 you suck 2013-10-0108:40:58 133 The Design of this website sucks. 2013-10-0108:41:22 134 It didnt work and no chat window avialable for assistance 2013-10-01 08:41:33 135 very confusing 2013-10-01 08:43:43 136 I keep trying to access "Get Started" link on the website and it keeps saying it'll be open at 8am on October 1st. It's now 8:43am and I'm still not able to do anything. 2013-10-01 08:44:31 137 You failed! 2013-10-01 08:44:48 138 2013-10-0108:45:28 139 are you going to extend the deadline since the site is not operational? 2013-10-0108:46:12 140 Can't believe thClt the site WClS not available @ 8:30 on Oct. 1 2013 as promised... unacceptable IIIII fea,!:   this pliiln...And I need insurance II!I 2013 10-0100:46:42 141 70B-1O-01 08:47:41 -- 142 Total Disaster! 2013-10-0108:47:50 143 2013-10-0108:52:33 144 Today is the deadline from my employer to sign up. Yet I tried to access this site to compare rates and services so that I can take a reasonable decision you guys decided on your first day to have connection problems. Alii get 2013-10-0108:52:51 is a message that you will have something by noon. It's a little after 8:00AM here and now [ have to waste time and pushing things around until you get your "stuff' together. Didn't you anticipate high traffic on day 1 when rates are up and employers are playing games with their employees? Who are you really working for? The people? I don't think os! 145 Governor - why were you late? You had plenty of time to get ready for health exchange visitors! 2013-10-01 08:53:31 146 2013-10-01 08:54:00 147 Its difficult to work on the website when it shuts down with "connectivity" issues 1 hour and 9 mins after it opened. 2013-10-01 08:54:33 148 2013-10-01 08:54:44 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 149 2013-10-0108:55:01 150 I was unable to "get started" shopping for health insurance prices. I called the help line number and my call was disconnected. I called back a second time and got to speak with a person but they informed me that they "were 2013-10-0108:55:04 having technical difficulties and would have to call me back". Very dissappointing. 151 2013-10-0108:55:16 152 2013-10-0108:55:28 153 2013-10-0108:55:43 154 How long have you had to get this right and it still doesn't work as advertised???? Very shotty work by the government. 2013-10-0108:56:40 155 So, I cannot find the actual plans anywhere. Do r have to create an ID even to see and compare the plans? If so, why? Lots of good background on this site but it just teases the main course, which I never did find. 2013-10-0108:58:05 156 Not Working!!!! 2013-10-0108:59:22 157 WTF? If it's not ready why didn't you delay it? 2013-10-0109:01:39 158 very disappointing start 2013-10-0109:02:22 159 2013-10-0109:02:30 160 2013-10-0109:03:17 161 2013-10-0109:03:32 162 ConnectivitY Problems. Could not access 2013-10-0109:04:02 163 2013-10-0109:05:13 164 You should have known there would be a huge influx of people trying to enroll and get information, in addition there is a backlog on the phone support and I would have to travel 30 minutes to wait in line for hours to get to 2013-10-0109:05:43 talk to someone. I pay way too much taxes for this, 165 you are fucked up your phone dont answer 2013-10-0109:06:54 166 It is 9:00 and the web site still is telling me it is open at 8:00.... ifthis is how you run a heathcare system... forget it!! 2013-10-0109:07:23 167 Really - you expect me to wait on you to get my insurance? typical government run program - and I am a democrat! 2013-10-0109:07:45 168 you got to be kidding my family!!!!!!!!! I!!! I! I! 1!1! I!!!!!!!!!!!!!!!!!!!!!!! I!!!!!!!!!!! 2013-10-0109:08:51 169 2013-10-0109:09:21 170 I thought you were ready?!!! How are we supposed to make informed decisions when you website is so unreliable??? 2013-10-0109:09:53 171 Not working. Really! After all this time. Even the phone service was not work and the website 2013-10-0109:11:06 172 2013-10-0109:11:38 173 Cannot believe that after all these months of preparation and advertising that you are not online!!! Good grief!!! 2013-10-0109:12:09 174 off to a bad start Maryland, you can do better 2013-10-0109:13:40 175 It would be more helpful if the site was functioning. 2013-10-0109:13:42 176 2013-10-0109:13:59 177 really - you didn't test it? It's been coming for 2 years and the computer system is down before we started. That's ridiculous. 2013-10-0109:15:29 178 Was told website was unavailable and to try back at noon...... 2013-10-0109:15:34 179 The Maryland Health Connection website is down. 2013-10-0109:16:23 180 2013-10-0109:17:18 181 2013-10-0109:20:15 182 You suck! Fuck this gov! 2013-10-0109:23:32 183 The tcxt I "ef>t startf>d" hutton, 2013-10-0112:16:04 264 1. I just wanted to see the plans and a coverage comparison. I do NOT want to have to create an account just to see what plans might be available. You wantto encourage registration? Then don't hide the information. 2. 2013-10-0112:16:55 Someone really likes their layers on this site. When sliding layers are covering up essential information, that's bad design. 265 is it working? 2013-10-0112:19:15 266 I'm shocked that this website is not Sec. 508 compliant. as a blind resident of Maryland, I wish this website developer tested it. I've used Mozita and IE and continuelly run into problems in addition to the overall problem that 2013-10-0112:21:17 your system is not up and running. 267 the website application wont load and your representatives on the phone hangup please hire people who want to work not people who dont want to help people 2013-10-0112:22:05 268 2013-10-0112:24:20 269 Has to be the worst website setup I've ever experienced. Completely useless 2013-10-0112:24:40 270 its clocking for ever 2013-10-0112:25:05 MHC Feedback Form 12/12/13 Entry Id Please provide· additional comments about your visit to Maryland Health Connection today. Date Created 271 Was not able to fill out online application to see if I qualify for low cost. 2013-10-0112:28:49 272 Pretty bad for all the money that has been spent! 2013-10-0112:28:56 273 Can't even get to a page to view the different options. 2013-10-0112:35:54 274 Finally able to access the portal. But, why do I need an account to see your pricing information? Is this a free market? 2013-10-0112:37:13 275 Not only can't I get through on the website, the phone is busy. You are really disappointing me. You probably shouldn't have had your people on the media chirping about how great you are as it was way premature. You should 2013-10-0112:38:41 have stayed in the office answering phone calls, and getting this ridiculously inept computer program to function. 276 2013-10-0112:39:14 277 Unable to get a quote on premiums... but the video that looks like it's designed for a first grader, works fine...go figure. 2013-10-0112:39:42 278 this is such a mess. govt shutdown. website not working. then I call and the lady says "I can't hear you, our phone systems are down" get it together people!!!!!!!! 2013-10-0112:40:29 279 2013-10-0112:47:41 280 The home page is a mess. You really need to do usability testing. when you move your mouse from right to left, as people tend to do. the business flyover hides the individual and it's difficult to get to the individual section. 2013-10-0112:51:55 281 https://prod.marylandhealthconnection.gov/selfservice/ link will not load. 2013-10-0112:52:24 282 Either I'm totally stupid, or the plans and rates aren't visible. You've got all of this crap on the site with lots of links that go to simple definitions. From the home page I should be able to navigate to plans/prices in a couple of 2013-10-0112:53:24 cricks. AND - I shouldn't have to go to google or twitter or make a phone call to figure out if the site is up   PUT IT ON THE HOME PAGE. This is frustrating. 283 I went on the website to see what plans are available, nad all I found was information on Medicaid. I need to see the plans that are available through commercial companies. 2013-10-0112:53:40 284 how am i supposied to get something that is law and there is no health covage at this time because of something unknown what now no help or info either u pay the fine for me then 2013-10-0112:58:05 285 Still uninsured .....thanks! Another government "success" 2013-10-0112:59:17 286 The website lacks useful functionality for mobile users. 2013-10-0113:07:31 287 A- rent more servers-I'll try again late at night B- The requirement of the plus four Zip Code is obnoxious. Most (all?) people won't know theirs because there is no reason to care unless you're a mass mailer or a data miner. Or, 2013-10-0113:12:31 and hang on to your hat, it's coming...A Perpetrator of An Evil Intrusive Government Plot To Corral All Right Thinking People and Herd Them To Secret Federal Prisons in Montana. (oh, they're out there, and they believe that stuff... ) Beyond being a general pain in the ass, it seems like an unnecessary hurdle designed to frustrate / discourage users. Somebody ought to rethink that requirement. It helps the PO sort mail down to delivery route, but do you use it to send Christmas cards? ThiS is not a complaint, it's a heads up, complaints follow. 288 2013-10-0113:16:06 289 The website doesn't work. 2013-10-0113:16:11 290 This is an absolute disaster that is not ready to open. 2013-10-0113:17:02 291 It's not my ability to navigate so much... Suggesting one review the Consumer Update as part of the process and then NOT HAVING A BACK / LINK to return to previous page is crappy design. You are asking people who don't 2013-10-0113:19:21 necessarily use computers every day to figure that out for themselves. I can do it, but somebody has crapped in Joe the Plumber's Wheaties. 292 I may not be doing this right, I am not an expert on using the computer. I want to know what my cost will be IF I use affordable health care. I am not getting any info on what my cost will be. My home phone ") 2013-10-0113:21:04 My e-mail I hope to hear from you soon. 293 I wanted to rail on with some sarcastic comments about what a failure the signup is but you already know that. I'm embarrassed for you. It'd be nice if you could do the work on telling us our +4 ZIP and which doctors are in 2013-10-0113:21:30 our plans without forcing us to do that research. This is known as "usability:' Not that it matters since signup doesn't work anyway. Please consider having a professional help you get the site ready before the citizens of Maryland are fined for not having the thing you're supposed to be allowing us to sign up for today. 294 I went to three states (Maryland, Indiana, and Texas) to find out what's available and what it cost. I never found a description of a policy or the price of a policy. Lot's of repetition about things that are already widely 2013-10-0113:22:31 advertised like preexisting conditions, and children up to 26, and low income subsidies with descriptions of the income brackets. Not a subsidy in $ anywhere, not a policy anywhere, not a price on a policy anywhere. If you don't have a product you can't describe it or price it. If you do have a product: What is it? How much? That would be a good link to put on page one and stop repeating the other lines or at least give me a link to skip them. 295 Everyone from Federal Government to SLate hild plenLy or lilT1e Lo up d rOT the I ltdve d feeling OUdtTld\ hedllh (;dre plan is goIng to be a BIG FLOP as the websltes are. WOW thIs [s the 2013-10-01 HLL:4S future, garbago. 296 The more I try to use this site the more it disappoints. The external "provider search" is useless. Even if you put something in all 4 criteria (guessing as to the plan since the main site doesn't work and so one cannot actually 2013-10-0113:26:27 know anything about the plans) -- it returns "more than 200" results. So you can only see the ones that start with "a" and "b" basically. This is backwards. We should be able to put in the provider name and see the plans that apply. I see that you have added caveat after caveat explaining what doesn't work and how we are supposed to work around the defects. Seriously, I am a big supporter of the Affordable Care Act. These examples of implementation are sub-par and will result in people giving up on it before they even get through day one. Really disappointing. 297 Like the website and it has lots of good info. I found the navigation a bit confusing, no breadcrumb trail and the channel or category names weren't clear, other than the Sat the top of the page. Most importantly, I couldn't 2013-10-0113:27:29 find the "Get Started" linkl I could read all about what I needed to do, but could not find the link. Then I realized it is a very small link that is appended to the header - not obvious; the font and treatment of Get Started are much more subdued than the rest ofthe design elements. Like the last thing you want me to do is to actually get started. Please use larger font and have the Get Started link in several locations, as well as the header. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection tOday. Date Created 298 2013-10-0113:31:20 299 2013-10-0113:33:20 300 It is now 1:30 pm est. I have been trying to connect since gam this morning. The message we are getting "web site may be slow, may experience delays" is an understatement. 2013-10-0113:33:29 301 Where are the policies or plans that we are supposed to be able to look at and it said that you press the get started button, well where is it? This is so confusing and frustrating 2013-10-0113:36:05 302 2013-10-0113:36:53 303 Good job Maryland! You have proven once again that the government cannot compete with private industry. 2013-10-0113:37:09 304 Call 855-642-8572 after seeing that the individual and family coverage options were not posted as of 1:30PM The young lady I spoke to was thoroughly confused. She seemed to not know what I was talking about. She also 2013-10-0113:40:21 claimed not to be able be hear me. When I called back, three time, your staff could not hear me. On the telephone. you have to listen to the entire menu of options even after you make your selection. 305 Can't even get in 2013-10-0113:43:28 306 The website has been completely ineffective. You shouldn't have it running if you can't handle the expected volume. 2013-10-0113:44:15 307 I would give the website a ZERO! MD drives my health care provider out of the State and now I can not see which plans are available to compare them.Total failure by the State of Maryland. Your website is poorly done if you 2013-10-0113:46:15 are trying to find actual information. Didn't you test this before roll-out? This doesn't instill confidence. • 308 Like to see upfront an explanation of "gold". Silver" "platinum" plans. I looked up my internist and seeing a plan and an amout. In some cases the amount is zero. Then I went to my cardiologist and see the same plans with 2013-10-0113:47:55 different amounts. Why do you need my 9 digit ZIP code? Surely the costs will not vary by postal route. Is there discrimination based on where I live? What I expect to see is a grid chart perhaps with plans across the top and services down the left side and cost at the intersection. 309 2013-10-0113:48:44 310 Try providing a useful website. Leave it to MD to be different. I hate this state and can't wait to move. 2013-10-0113:52:36 311 Obamacare is a disaster!!!!!!! tIl 2013-10-0113:57:33 312 Could not access anything when click on Get Started. All you see is a message "We are currently experiencing a high volume of users (which the site developers should have expected and cover in advance !) on 2013-10-0114:03:56 MarylandHealthConnection.gov and we want to ensure that the experience is positive for everyone. Please be patient if the website is operating slowly or you experience any delays. We apologize for the inconvenience." and a "Please be patient if the website is operating slowly or you experience any delays. We apologize for the inconvenience." without any estimate of time frame as to when the delay would be resolved or when to come back and try again. 313 First question is really why I have to register simply to acquire pricing for health plans. Second question is really an observation: May I suggest you visit Blue Cross Blue Shield, Aetna or any of the other larger Health Care 2013-10-0114:04:44 providers for suggestions on your website. It is not easy and supplies little information - it seems to have more of a Marketing focus than an information center. 314 Twice I spent:over 30 minuteseach time and I still can't get even to the login screen to create an acct. Very poor. Also can't find out any rate information without creating an acct-don't like that. I shouldn't have to create an 2013-10-0114:04:53 account just to get rate information to see how this compares with what I can find elsewhere. 315 I have been telephoning and occasionally returning to the website all day, with no luck. It's bad enough that the system fails on the very first day, and does so through multiple communication channels. But apart from this, all 1 2013-10-0114:07:30 want to do is see the plans available - not sign up or register. Why isn't this information transparent????? 316 Please continue to provide as much information as you can to this website, such as the ugly untruths that are floating around in the media. Also provide support information for the untruths from the 2000 page healthcare law, 2013-10-0114:11:14 so we may go directly there to see for ourselves. Thank you for your effort in carrying out this endeavor. WE DO APPRECIATE IT! 317 after 3 years of getting ready for this day this is really poor execution. Not a acceptable result totally disappointed. 2013-10-0114:14:49 318 Connecting to the "Customer Portal Fails every time. using either Google chrome or Mozilla. Does it even work? It appears NO! 2013-10-0114:18:06 319 2013-10-0114:21:40 320 I cannot create an account. The site hangs up. 2013-10-0114:27:05 321 WHYVYVYYYVYYYYYYYYYVY Are you all making this so damn complicated and hard to get information we want. Everyone JUST wants to look at the caomparison chart of the various plans and the premiums that will be charged 2013-10-0114:27:08 for them so we can pick what's right for us. CAN"T FIND THAT SIMPLE THING ANYWHERE ON THE SITE! 1am not interested in all the fluffy chit chat .. I wantthe Insurance .. STOP making me fill out an application for JUST TO LOOK AT A CHART!l!l11l1l1111l !lllill 1have coverage now, but want to see ifthi!i is BEITERI MAKE IT EASY TO LOOK UPI The Federal Employee Health Benefit!i (FEHB websit61 is MUCH better .....) postthe r.hart !http://www.opm.gov/healthcare-insurancejhealthcare/pi a ~ nformation/ ... 322 cant find how to get info for my business 2013-10-0114:30:41 323 Starting early this morning, I have been trying to get information on the website. At 7:40 am, I read that the site would open at 8:00 am. At 8:40 am, I read that a connectivity problem would delay the opening to 12:00 n. At 2013-10-0114:30:47 8:45 am, I called to get a sense of the problem, only to find out your phones were not working. At 12:00 n., I attempted to gain access to the "Individuals & Families" link, getting as far as the "Create an Account" link, but could go no farther in 30 mins. At 1:45 pm, I tried again, but could get no farther than the "Get Started" button for 40 mins. Navigating the site is not too hard. Getting the site to go to its links is, so far, impossible. So far, you are not ready. 324 This website should not be so slow and actually work. It's a terrible start to a wonderful program and I'm ashamed that Maryland couldn't get its website together enough to simply work. 2013-10-0114:37:01 325 unable to get thru on web or phone 2013-10-0114:39:29 326 The whole thing sucks, repeal or defund. Americans stop giving away your rights. Say no to your government. 2013-10-0114:43:52 327 Couldn't find cost info. 2013-10-0114:45:09 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 328 2013-10-0114:45:52 329 2013-10-0114:46:57 330 Why do you have to lump everything and have everybody click on 1 button Get Started, then have a big bottleneck. What if some people just want to check the names of the participating Insurance companies, or view the 2013-10-0114:49:49 rates being offered for the different situations to shop around even before starting to apply or make any move. 331 how do we delay this train wreck a year so you knuckleheads can get your act together? 2013-10-0114:53:25 332 Are you kidding Me.... How could Maryland not know that there would be this kind of traffic on the site. 2013-10-0114:56:42 333 I could not navigate through the site to find health care plans in order to compare them. The only thing this site does is answer FAQs; it does not let you navigate to find the answers you need. I simply want to compare plans 2013-10-0114:58:57 and it would not let me do that. I don't want to sign up and then compare. I want to compare plans before I sign up. 334 It is not working!!I! 2013-10-0115:00:22 335 Really? Great job Democrats! 2013-10-0115:02:23 336 I have tried all day and been unable to connect. You system sucks! 2013-10-0115:04:08 337 2013-10-0115:06:16 338 2013-10-0115:10:02 339 Shocking that a government mandated agency cant actually function. Thanks for an inept and deficient service. Also,thanks for making my employer based HRA not affordable anymore. 2013-10-0115:11:22 340 I've been trying to access this website ALL DAY today and have YET to be able to! absolutely RIDICULOUS!! . 2013-10-0115:11:56 341 This is the best thing that has ever taken place in the health industry. Thank God it is real in life 2013-10-0115:12:03 342 Could not even set up an ID in over 7 hours time. Could not get anything done on the phone. Terrible. Contacted the Baltimore Sun. 2013-10-0115:13:42 343 2013-10-0115:14:07 344 Hi, You obviously have many kinks to work out on Day 1. I tried to get on the site to find out what coverages were available and at what cost, but could not get to any useful info due to high traffic. Very willing to forgive   r s t ~ 2013-10-0115:16:47 day struggles. Hang in there...this has the potential to be great if/when it actually works. One suggestion...please post a simple list of the carriers providing coverage thru the exchange. Tried to find this info on line, but could not do so...only sketchy info available and nothing at all on maryland health connection site as far as I could access it. Also, there is substantial confusion between marylandhealthconnection website and marylandhbe site. Hard to tell where to go for coverage info. The marylandhealthconnection site should be the first result of a Google search for "Maryland Health Insurance Exchange" and it's not. Thanks... hope this feedback is helpful to you. 345 Very Disappointed in the lack of readiness of the Maryland Health Exchange. The website portal should be ready and available to provide information to consumers. It is reasonable and fair to have this fundamental 2013-10-0115:18:00 expectation, especially when the advertised "Start Enrollment Date" arrives. I went to my current health care insurance provider (CareFirst) per a letter and instructions sent to me via USPS and was able to obtain information regarding Care First Plans. 346 Why would anyone launch a site that is not able to handle the traffic? Just shows the difference between private industry and government. Thank you for spending my tax dollars in such an efficient way. Don't blame me, I 2013-10-0115:19:07 voted for the other guy! 347 where are the listings of plans?????????????????????? 2013-10-0115:22:53 348 Phatetic attempt you have known for months about the need to have a stable platform. Your inability to execute the simplest process is exactly why this will fail 2013-10-0115:23:25 349 I spent over 20 minutes trying to just get started. When I clicked "get started"- it took me to the consumer notices page. Fine, I read that. But from there, there is no link into the application that I can find. I tried "get started" 2013-10-0115:25:57 again and it gave me the same prompt about reading notices. Why not have a link to start the application process on EVERY PAGE? I'm so frustrated. And I navigate the web every day of my life and am generally very skilled at it. THis was hugely frustrating. Please Please Please fix this silly design problem. 350 Not very impressive.... 2013-10-0115:29:23 351 Site said it was not allowing connections... Same old song and dance.... 2013-10-0115:30:14 352 2013-10-0115:30:42 353 2013-10-0115:31:57 354 Nice job you guysI II With all the anti health care rhetoric out there, how the system won't work, anothcr boon doglc fcdcrol progrom ctc, All you had to do was get the damn website opereting correctly, and you SCREWED IT 2013-10-0115:32:00 UP.... This has been how many months in the preparation, and this is what w ~ got? Yfl:a, this should put Martin CIt the top of the rresicientiClllist, with surh greClt mClnClgerialskilis. 355 Non-alphabetical characters needed to be allowed in names. I could not verify my identity because our last name has a space. Hyphens are also common. [f all fields are required with creating an account, that needs to be 2013-10-0115:32:24 indicated on the sign-up page, by an asterisk, etc. The middle name and ZIP+4 fields did not indicate that anywhere except on the Help page. Operators in the Call Center need to be versed in the flow ofthe website, not figuring it out with the caller. 356 have not been able to access the site all day. just get the busy pop up message. poor job! 2013-10-0115:33:42 357 I can't get in at all. Very dissatisfied. 2013-10-0115:36:37 358 I have spent over an hour clicking items. Much of which gives errors (what, no error checking? Bad Design). I see the "Get Started" but that does not send me to a place where I can see the different policies. There is plenty of 2013-10-0115:36:53 talk and words about what I can do but yet I am not able to find a way to see the policies. I have spent decades designing software and web sites and this site is horrible to navigate. Obviously had little to no testing to ensure all use cases were, not only found, but actually work. 5ad MHC Feedback Form 12/12/13 Entry Id Pleas;e provide additional comments about your visit to Maryland Health Connection today. Date Created 359 2013-10-0115:39:23 360 Fuck Obama Care this is fucking bullshit 2013-10-0115:40:18 361 That figures. Why didn't you test and anticipate this prior to the open. If it wasn't ready you should have informed the federal government to enable postponement. 2013-10-0115:43:46 362 This is a joke! 2013-10-0115:46:24 363 2013-10-0115:46:25 364 Typical Government screw up....... Should have tested it better before subjecting public to this mess. 2013-10-0115:47:21 365 Is this website ever going to work? 2013-10-0115:54:55 366 Have been trying to get information since 8:00 AM this morning without any success. Frustrated??? Gee, maybe so ... Guess I am still one of the disenfranchised. Actually, no big surprise. Guess, I'll just keep on working, 2013-10-0115:56:27 paying taxes, and struggling to keep a roof over my head. The idea I am be able to ever have health insurance is, not doubt, a joke beyond jokes. After so many months of "planning," this is really unacceptable! 367 the last update was 1240... can we get some new information? 2013-10-0115:58:05 368 I haven't been successful entering the marketplace yet, keep getting screen that too many visitors. I'm surprised there isn't a way r could at least open an account and read more, even if the traffic in the marketplace is too 2013-10-0115:58:46 much. 369 Cannot even create account!! 2013-10-0116:04:04 370 I tried to get on all day was unable 2013-10-0116:06:21 371 This is not good. I tried all day to get on and it never worked. This is our government at its best. 2013-10-0116:13:16 372 2013-10-0116:15:45 373 I clicked on 'Get Started' and GOT NOWHERE. You had 4 years to get a simple website working. This is a sign of a totally dysfunctional government. Very disgusting! 2013-10-0116:16:15 374 Obviously, the site does not work. I'm sure you are trying to fix it, though one wonders why the infrastructure wasn't put in place up front. Have to say that the following message posted on the site could not be more passive- 2013-10-0116:19:20 aggressively annoying if you tried. So frustrating. "We are currently experiencing a high volume of traffic on MarylandHealthConnection.gov and we want to make the experience as positive for everyone as possible. Please check back later. We apologize for the inconvenience." 375 Whomever was the designer of the system should have account for all Maryland Citizens to try to access the system at one time. Since there is so many people without insurance in the state they are all required by law to get 2013-10-0116:21:12 insurance. And since you hold the monopoly on affordable healthcare for the state you failed to meet the first requirement to provide the service to the citizens of Maryland. This effort has wasted more of the tax money that I pay every year to offer services to the less fortunate. This may turn the people that think they don't need insurance off and my not try the website again , 376 2013-10-0116:21:41 377 Data base interfaces do not seem to exist! Provider Search led to a plain dead-end! 2013-10-0116:22:21 378 2013-10-0116:26:23 379 2013-10-0116:29:25 380 You had years to prepare for this date and the servers are not sufficient to handle the traffic. Take a page from Facebook first days and realize you needed reliable severs to operate. 2013-10-0116:30:04 381 I have tried to apply all day and cannot get through. 2013-10-0116:32:35 382 Very poor website, must be government run. 2013-10-0116:33:06 383 You've had years to get this thing up and working and it is a total disaster. No wonder my taxes are so high when a computer program a child could set up fails miserably and yet every overpaid state employee involved in 2013-10-0116:33:45 getting this thing going still has a job and will continue to draw the same paycheck. Forshame, and I'm a lifelong Democrat! 384 How many people can log into the server at any time? We have been trying unsuccessfully all day. This is a gross miscalculation in a state that is supposed to be one ofthe top 2 in the country!!!!!! 2013-10-0116:34:40 385 Creating an account took forever, then once an account was created, logging in resulted in a black screen with your logo in the center. Pretty poor day 1 implementation, and hopefully not a look at how this program is going to 2013-10-0116:38:40 be handled from here on out. 386 8.5 hour5 launch ilnd it i5 5lill"exlJerielH.ing il high volume" enough 1hdt 1Ldtl'l eve11   A1lU ltldyue lTldke the "get lJullolllJlgger so It's easlerto see. 2.013-1U-U116:41:49 387 What a nightmare 2013-10-0116:42:01 388 This is ridiculous! Have been trying this for hours. I am in tears, Is this a cruel joke. How busy can you be ... who are the "lucky" ones who are getting through when I've been trying since 8 am, when you supposedly opened. 2013-10-0116:48:40 What is the secret code. Could it be that Government is shut down and degrading our current life benefits over something that is not even going to happen I!!!! I'll wait and try back tomorrow, Am not very hopeful, though. 389 2013-10-0116:50:13 390 2013-10-0116:56:33 391 You're completely incompetent, a disaster. 2013-10-0116:57:20 392 2013-10-0116:57:44 393 You guys knew this opening day was coming. Why are you so incompetent? 2013-10-0117:04:01 394 2013-10-0117:06:26 MHC Feedback Form 12/12/13 Entry Id PI.ease provide a'dditional comments· abgut your visit to Maryland Health. Connection today. Date Created 395 [t is Spm in the afternoon and [ am still unable to access you website. I have been following your roll out ofthis system and had hoped that all I's were dotted and T's were crossed. You should at [east let people have access to 2013-10-0117:06:28 the plan information so they can begin to explore their options. Many of us do not need hand holding to accomplish what we want to accomplish and if we need assistance we know to ask. Your management seems to be brushing this off as acceptable. [t is not. 396 Web page is NOT working. How do [just find out what plans are available and what are the costs? This information SHOULD be available. [t was supposed to be on your website by October 1. 2013-10-0117:10:59 397 Extremely confusing, things popping up and sliding up and down. I work in on technical computers all day and was frustrated. Not sure if you're purposely trying to dumb it down or not - 2013-10-0117:14:50 - 398 Wasn't able to register to get the much needed information on the difference in plans. 2013-10-0117:16:39 399 Please be more transparent about the problems with this site. "High traffic" is not an acceptable excuse in the year 2013. Obviously, you have some hardware that is not adequate. a) That is inexecusable; b) you have to be 2013-10-0117:18:42 honest about this; and c) you have to hold yourselves accountable for the issues. As it is, you are deflecting blame back to the users for wanting to actually use the site. That is insulting to the public. 400 2013-10-0117:20:41 401 this is poor just like the budget not ready yet why offer if not able to handle you all talk crap about how many people this will help out then why are you not able to handle I had to take today off because of shut down would at 2013-10-0117:29:57 least like to been able to check the new health care out would love to go on but will leave at this POOR POOR POOR! 11!1!1!!!I! 1!1!!I!I! 1!!!!!!1 402 Off to a great start, what a surprise. 2013-10-0117:31:16 403 I got to a prod.marylandhealthconneciton.gov website somehow (not really sure how). It let me get partway through filling out forms even though the regular website did not. FYI you might want to check that out. 2013-10-0117:33:53 404 If you are going to roll out a new capability you should really make sure it works. TH[S SITE IS USELESS. IT WILL NOT ALLOW ANYONE TO CONNECT. To lie and say that a high volume of users is causing problems is just another 2013-10-0117:36:08 in the big lies that O'Malley shoves down the throat of the serfs in MD. I manage software development for the Federal Government and I can guarantee you that I would be F[RED [MMEDIATELY ifthis crap was presented to a customer. What an utter failure and disgrace that thousands of Federal employees are sitting home without pay for this piece of failed legislature and a failed system. CLOSE IT DOWN and let us go back to work! Why does waiting until it is ready not resonate through loud and clear? 405 Should have been prepared for large volume. For those of us trying to do what we need to do, it sucks that we can't use the site. 2013-10-0117:37:18 406 system does not work - can not shop amoug possible plans 2013-10-0117:37:28 407 You had 3 years to get ready. I am frightened that this program will crash and burn 2013-10-0117:39:46 408 Your crappy website is not working. It took three years to deliver this? How in the world are you going to deliver healthcare? Come back later and we will look at that gunshot. Great job MD.   consequences. 2013-10-0117:40:45 409 I heard on television this would be ready today. We have been lied to since Day one. When is someone going to admit they have not been truthful and it continues unabated today. 2013-10-0117:41:05 410 website NEVER worked, all day.... 2013-10-0117:41:30 411 could not get on website all day! 2013-10-0117:43:20 412 why the hell can't you get on the website???pretty piss poor just like this idiotic law! Add more servers so you can log on here it's pitiful 2013-10-0117:45:29 413 I can't look at the plans or sign up for anything. 2013-10-0117:46:12 414 I think more staff is needed to assist more consumers 2013-10-0117:50:50 415 Your website is down and has been for most of the day. You should be honest with people and state that rather than saying you're experiencing slow performance and delays. There is a Thank You button now so you can't 2013-10-0117:58:33 even get started. 416 How can you require someone's SSN just to sign up and view the rates? Just list the damn rates, I shouldn't have to register first 2013-10-0117:59:15 417 Shut down most of the day and when it was up I got to the providers part and it would never load. Now it won't let me log back in at all. Horrible web service. 2013-10-0118:05:24 418 Not good, when I finally got to where it says to get started, it said the site is too busy try again another day. That's not good since it is possible to have a site hosted that can handle lOs or even laOs ofthousands of 2013-10-0118:11:57 transactions at the same time. yours couldn't handle what it got. bad start. 419 SI101) [.H::!I!>OII d1 d lillie 111 !>ome td!>e!>, tile dlJl.llitdlioll hd!> lroulJle plot:e!>!>illg lTIulliple dpplitdlioll!> dl Ollte. 111 td!>e tlli!> hdppell!> 10 you, there d for eClch person separately. The prIce will be the same as If 2013-10-0118:14:19 you arf! shopping together Or.tohf!r 1, 9:1Sam Consumer SlJpport Center Update The Consumer Support Cf!nter (toll frf!f! r.all Cl."!ntf!r) is prl?sl?ntly I?xl1priencinc unexpected connectivity problems. We expect to resolve these issues within the next hour. Thank you for patience. October 1, 8:09am We apologize for the inconvenience. Thank you for visiting Maryland Health Connection. We are experiencing connectivity issues. Please visit the site again at 12 Noon. And 10 hours later it is still not working! 420 2013-10-0118:15:08 421 2013-10-0118:15:54 422 Have been trying for 6 hours and still can not get in. What a waste oftime. 2013-10-0118:23:30 423 The website was very good about explaining how good it was. But not so great at actually telling me how to "shop the selections to find the one right for me". Then when I did finally find the "get started" button, I received a 2013-10-0118:23:52 message saying I could go no further due to "high traffic". What, your website has a rush hour? This was supremely frustrating as I only was seeking information about an already confusing subject. [t needs to be clear and concise and working properly. 424 This was the worst experience everl 2013-10-0118:31:47 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 425 Website is very slow. Is it possible for material to be mailed out? I am a federal employee but would like to register to see cost savings. 2013-10-0118:32:46 426 does not work I keep getting to many users errors 2013-10-0118:33:43 427 does not work 2013-10-0118:37:40 428 Please update the Consumer Information Update page with info as to when you think this site will actually be working! 2013-10-0118:39:44 429 the web site does not work 2013-10-0118:40:21 430 Ever since 4:00PM on 10/01/13 I was unable to log on & try to sign up for Health Care, this does not seem like it was well planned out, but what should have expected from anything involving the Government. 2013-10-0118:42:25 , 431 2013-10-0118:56:15 432 so where are the plans? 2013-10-0118:58:19 433 Beginning of a new dawn 2013-10-0119:00:03 434 normal for a screwed up state like maryland 2013-10-0119:00:06 435 This is just terrible. Please get it fixed. You've had years to get this put together. 2013-10-0119:04:13 436 Umm, I couldn't even get to the exchange, too bad, because I was curious how much more money I would be shelling out for healthcare. I make too much money for any tax credits, and it sure can't be cheap insuring every 2013-10-0119:07:31 last American. Oh well. I guess I'll just forget about budgeting, I already pay 760.00 a month for my family, I couldn't budget any more than that even if I wanted to. 437 Website was shut down at 8:05 am this morning---could not get thru at all during the day 2013-10-0119:09:13 438 2013-10-0119:20:26 439 Good job. Give the governor my congratulations! 2013-10-0119:21:20 440 2013-10-0119:22:26 441 not able to sign up 2013-10-0119:28:12 442 I have been trying all day and I have yet to be able to access the site. Typical government waste of my Time. Get your act together add more computers or whatever is needed to fix the problem. 2013-10-0119:29:22 443 2013-10-0119:29:46 444 The darn thing doesn't work. 2013-10-0119:30:29 445 does not work 2013-10-0119:31:06 446 2013-10-0119:36:57 447 2013-10-0119:41:38 448 Wow, this is terrible. How hard is it to at least post a few tables with available plans and base costs..... Website fully dysfunctional. 2013-10-0119:42:04 449 Another example of Information Technology Hacks/*ssholes: really... you did not size the connectivity of the site to handle the massive obvious influx of people who what to see what this is all about... If your IT sizing did not 2013-10-0119:45:13 take into consideration that ALL Marylanders (and some from other states) were going to access this site, plus hacks who want ACA to fail, then MASSIVE layoffs of your CIO on down, and the contractors you pay, should be done... Your IT amateurs! 450 I have been trying since 7:30 a.m. to get on the site. Your home page said it did not open until 8:00 a.m., so have tried nearly hourly since to access. It is now nearly 8:00 p.m. and still being told to try back later. Who built this 2013-10-0119:47:12 site? Did they have any experience at all with web development and volume expectations? Truly a disappointment. Send me an e mail when you have it figured out and can handle the volume and I will try again. Thank you. 451 I hope you choke on it you communist bastards. 2013-10-0119:50:33 452 2013-10-0119:52:34 453 Liberals.... Hire a true professional to Beta Test before bringing the site up live. 2013-10-0119:58:40 454 Do not see the actual plans. Have logged on several times during the day and continue to get messages asking me to check back later. A waste of valuable time so far. Nothing helpful that I didn't know already other than that 2013-10-0120:03:53 there are 80 plans I can't see. I just had a long wait on the phone and your representative said that the plans are not available to prospective enrollees. When I was a Federal employee I could see all plans offered, coverage ~ m   costs I!lnd choose. ~ tried all day to start the process ........ 1thouBht all was ready.... if this i the way its going to be... l can only see fustration for all of us 2013-10-01 20;08.18 456 Unable to access the sight get error message that it is overworked. 2013-10-0120:12:38 457 Alii want to do is look at the health plans offered and their prices and compare them. Can't make an informed decision if I can't even see the plans. 2013-10-0120:17:47 458 'was hoping to see what my family qualify for and I do understant that there are lots of citizens trying to do the same. I was hoping the calulator was on the first page to let me get those numbers. 2013-10-0120:42:09 459 Where are the specific plans and premiums? From what I have seen on television, the monthly premiums, copayments, and deductibles are not at all affordable. You should stop lying about affordability. This is your value 2013-10-0120:44:14 judgment to seduce people into believing something that is simply not true for the vast majority of people who are uninsured. This is unadulterated propaganda. 460 I came on this site to research what plans are available. I see a lot of information but can't find what plans are available or how much they cost. The site was attractive and the information was clearly presented but what good 2013-10-0120:48:42 is it if I can't get the most important information that I need? 461 It's been 12 hours. Really? Of course this form works though. Totally wanted my ObamaCare today. I am a little disappointed:-( #governmentshutdown That's right, r used a hashtag up in here. See you tomorrow. 2013-10-01 20:52:47 Sleep tight. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 462 Need Help now? feature list phone number and then operating times. The listed operating time for Monday to Friday is 8 am to 9 pm. When I called the number 1-855-642-8572 it says the operating time for Monday to Friday 2013-10-0120:53:13 is 8 am to 8 pm. the information is not consistent on website and phone. 463 2013-10-0120:53:55 464 tried several times to start, but unable to do so, system not prepared for heavy usage. 2013-10-0120:59:03 465 sucks 2013-10-0121:02:02 466 We are so greatful to Maryland and the other states are building this system. I am a employer and will make sure all of my employees have this information if fact we had a webinar set for Oct 2, but due to the shutdown we 2013-10-0121:06:14 need to reschedule to October 15, 2013. We will not be deterd. Keep us the good work 467 Have not been able to get on site all day. Giving up at 9 pm. I keep getting "site is busy, come back later". You really need to ramp this up to handle the volume 2013-10-0121:07:14 468 Typed in a my provider's name to see which plans he was with and got a message that I had to enter a name. Don't understand at all. 2013-10-0121:14:10 469 Seriously, how long have you had to prepare for today? There is no excuse for not being able to access this website for the entire day. This should have been better prepared. Shame on you. All this accomplished was sound 2013-10-0121:18:21 bites for the Tea Party. 470 Thank you for wasting my tax dollars. If you havent already, I hope the plan to replace those responsible for the website is well under way. It's hard to be believe how incompetent this effort was. 2013-10-0121:21:37 471 very disappointed with the website and the numerous glitches ran into after trying all day finally made it to the application process just to have to stop as the application calculated that my husband makes $124,000.00 a year 2013-10-0121:24:40 annual income when he only makes a little over $1,000 every 2 weeks(bi-weekly)so anyone can tell you that amount is no where near what he makes 472 2013-10-0121:25:03 473 SO far, this is a big waste of taxpayer money. Why couldn't you leave well enough alone! 2013-10-0121:25:34 474 2013-10-0121:27:08 475 Very poor experience - could not access the important part of the site. 2013-10-0121:36:57 476 Doesn't work at all. Nice planning. 2013-10-0121:41:01 477 site does not even load this is sad. 2013-10-0121:43:36 478 2013-10-0121:49:11 479 I tried getting on this website at 08:30 AM. The site was done crashed before 9:AM on the first day of healthcare reform. I tried calling more then 5 times in the early am hours between 9-10 am. The phone systems are down. I 2013-10-0121:49:58 called the media contact line and complained about the issue, the media contact guy had no idea what was going on. The media guy took my name and phone number and promised to have someone call me back. It 09:46 pm and no call back yet. There has been more then enough prep time to get these issues right. The website is reporting that it busy because of high traffic. Did anyone take it serious today when I called in the first time and reported the issues. Marylanders deserve better then this. I notice that your offices are closed and 6 pm and no one was around to assist customers because of your lack of care of fixing this issue. 6 O'clock and everyone has left for the day. UNEXCEPTABLL.... UNEXCEPTABLE...... IF your going to force us to take healthcare or be fined under this new law then someone needs to take responsibility for the issues with the phone system and website. 480 this is a joke 2013-10-0121:53:53 481 I tried all day to access coverage options and was unable to do so. I can't imagine not getting access at one point as I tried from this morning up to about 10:00PM.lf it is indeed a capacity issue, not anticipating that is 2013-10-0121:59:44 discouraging. 482 It is ridiculous that you need to create an account to see what plans are available. Anybody visiting the site should be able to see the plans, the benefits, copays, deductibles, coinsurance without creating an account. When J 2013-10-0121:59:56 make purchases from a vendor I expect to be able to see the products being offered without having to provide any information until J decide to make a purchase. 483 at 11:00 pm still getting same message to check back later, same as 11 am,2 pm, looks like this web site is a fake. 2013-10-0122:05:07 484 While I can understand that your site might be slow to respond during peak hours, and indeed expected it to be a problem earlier in the day, I completely FAIL to believe that you are still "experiencing high volume" that 2013-10-0122:10:51 prevents me from even ACCESSING the "get started" section of the individual sign up site at 10 PM. I didnt even start TRYING to access it until after 6pm, because I knew that it was going to be a problem during peak times today. But after 10 pm, that is "your site is messed up somehow and you are hoping people will buy the high volume excuse for as long as possible" Just tell us the truth and fix it as fast as you can. Please. 4BS Why are your servers able to handle the user capacity after J years of "planning." This is unexcept8ble Md beyond. Why is this so incapable. Wildl i.!> 1Ile lTldlruntliull. Tlli.!> i.!> unrdir. YOU! polley should be sued. 2013-1O-01LL:12:>9 486 Couldn't access it all day. It's 10 at night and still too busy. 2013-10-0122:13:03 487 2013-10-0122:18:09 488 I have tried to get to the website for a large part of the day but have yet to get access. Is the system up and functioning at all? 2013-10-0122:18:47 489 I have tried to get into the Individual section at least 20 times today. I have not been successful. When will the enrollment sight be up and running correctly? 2013-10-0122:24:24 490 2013-10-0122:25:23 491 It is unbelievable that the state government can be so inefficient as to not to anticipate the large volume of hits on this web site. Additional servers should have been ordered to handle the increase in traffic. For something as 2013-10-0122:28:00 important as signing up for health care, you have been grossly negligent in your responsibility to make this a seamless and stress free application process. I am shocked and dismayed by by state government. 492 I am so happy to finally have health insurance. Thank you. 2013-10-01 22:29:56 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 493 Your worthless system is STilL down. If this is how you run a website, how are you going to manage actual healthcare? What a sad excuse considering you had 3 years and all of our taxes to get this going. Shame on you MD, 2013-10-0122:31:01 494 by the tyranny of the president of the united states I must get health care I can't afford. By thr incompetence of Maryland's governor 1 can't access the site because I use a smart phone only. and the call lines hours are 2013-10-0122:31:18 the same ad mine. so can you say class action lawsuit. I can 495 2013-10-0122:38:17 496 Nine most dangerous words in the English language: "I'm from the government, and I'm here to help." 2013-10-0122:43:32 497 2013-10-0122:47:42 498 Almost llpm and the site still doesn't work. 2013-10-0122:51:08 499 totally piss poor 2013-10-0122:56:14 500 2013-10-0122:57:46 501 I tried finding pricing information on this website all day and basically, this website does not work. It continuously says that there is too much traffic and to come back later. Did you not consider that the entire state of 2013-10-0123:01:44 Maryland would be trying to access this site? The information technology people who built this site must not have taken into consideration that this site needs to scale to the size of the population of the state of Maryland. 502 Your site code has no robot control statements. (index follow no follow etc). Your servers will crawled to death if you have no control over the spiders. 2013-10-0123:03:35 503 2013-10-0123:07:21 504 Absolutely terrible. This is a joke and a fraud. 2013-10-0123:08:30 505 I am not able to connect to website 2013-10-0123:09:12 506 Site locked up and I wad not able to proceed. Lets not fail like the postal service and grt thid thing running. I'm now thinking the other party is right with delaying this plan. 2013-10-0123:13:33 507 I have been trying ALL day, throughout the day!!! Numerous calls, only to be hung up on!!! tried the "live chat", only to get an automated "be with you in a minute", only to sit and wait over 25 minutes!!! I finally got a live 2013-10-0123:21:06 person in the Columbia location, who PROMISED to call me back after noontime, hahaha, NO call!!! It's now 11:17PM, I still can't get on the website, NOR can I get through to the supposed 24/7 phone #!!! So the government is shut down, due to Obamacare, yet Obamacare doesn't even work!!! GREAT!!! , 508 I know you must find this strange, but I actually wanted to compare health plans for which I am eligible. I found everything else BUT actual plans with dollar amounts attached to them. This website is horrible. I am not sure 2013-10-0123:22:06 what question it is attempting to answer. You really need to rethink your flow. I don't want Medicaid, I actually want to buy health insurance through ACA. Why can't you do that? 509 Could not find any place where you could sign up or even check cost. 2013-10-0123:32:08 510 bad 2013-10-0123:34:05 511 Tried to look up my doctor. link is hard to find. Once I found it, it didn't work. After waiting for a long time, the response is: Error. An error occurred while processing your request. 2013-10-0123:35:14 512 11:30 at night and I still cannot get on to sign up? Seriously?!? 2013-10-0123:35:29 513 Absolutely the worst web site I've ever used. 2013-10-0123:37:14 514 please save this message as evidence that I attempted to purchase insurance and you refused or were unable to provide me with anything other than a message that your just "too busy" ... 1don't want to have to pay the fine 2013-10-0123:37:43 for not having it. I think 12 hours of attempts counts as a reasonable effort 515 Pretty useless website. I have been checking all day to see what the rates may be for coverage. I continue to get website is busy on overload check back later. Well it is almost midnight and I can't believe that in the state of 2013-10-0123:41:40 Maryland the website is still busy. Ifthe website on the first day is broken. SAY IT IS BROKEN and own up to it that you aren't ready! Why waste people's time continuing to go back and check. Also, you have links that are just circular. Way to help people to buy in to this! 516 Really guys?! The healthcare site cannot be so popular that at midnight Marylanders still have the system down because so many people are attempting to use it. Admit it, you failed on your big day. First impressions are 2013-10-0123:42:09 important and this one really sucked. 517 busy 2013-10-0123:42:59 51D nx TI I[ GOD DAMN SmVmS! If you are wanting to push this healthcare initiative and allow Marylanders to take adVllnt8ge of this new helory d.!> UIIE::! ur LllE::! 1JE::!.!>llhing.!> Lhis PrE::!sldE::!nt and Congress has done (well,   for those rr;uy rerugnant who hOlvP flown our government), 536 Every time I enter my phone numbers it tells me I am not entering valid numbers in the proper format. I am entering them in the boxes provided. This site is a nightmare. I've never seen anything this poorly done in 20 years of 2013-10-02 03:58:42 operating computers. 537 To create an account, it will be helpful to know what information is been validated. I received a message that my identity is not able to be verified, which is very vague. It will be nice to have a page on creating an account and 2013-10-0204:03:53 what information to put in.... 538 Wherever there is a HELP question, it is preceded by the picture of a large blue circle with an arrow pointing at the question. On all websites where I have seen something like this )button with the arrow inside)it allows one to 2013-10-0204:06:33 PRESS the Button to go to that help question. But your website does not allow this to occur. Every time I press the round button with the arrow pointing to the question I want answered, nothing happens. I have to press the question's words instead. This is not quite the standard, nor is it user-friendly. Why have those big blue buttons, with pointed arrows, if you don't use them?? MHC Feedback Form 12/12/13 Entry Id provide additional cOlTlmE!nts about your visit to Maryland Health Connection today. Date Created 539 Cannot get past confirming identity just after enter name, address, etc. Two of 4 questions to confirm identity are not valid for me and no option is available for N/A Cannot continue without all4 being answered! 2013-10-0204:24:33 540 I set up my account .... excited to look at the cost of the different plans. I click on the browse for plans link, which has Q and As. 1) nothing came up using chrome, so I switched to explorer, but still got no information regarding 2013-10-0204:42:47 the available plans. Then I go back to click to purchase plans without assistance..... reenter information that should already be stored in my account information, but then says ......error does not match etc etc. I try again. error again.... Anyway...... [am wanting to look at the available plans so that I may advise others what is available, but I still cannot get to the information. This is extremely disappointing. I can imagine that all the other users, not as dedicated as I, must want to throw up their hands and never come back. I hope these problems will be fixed SOOON! :( - 541 There is a possible program problem on the web page containing the application for an Account. There are two problems I encountered. The first is the way the regular zip code field was defined. Instead of it being defined as 2013-10-0204:51:53 a five character numeric entry, someone designed it as five separate SINGLE numeric entries. This becomes a problem because 1) those using automatic shifts to numerics, where one's keyboard stays in numeric mode until the entire field is entered, now find their numeric mode reset back to alpha after each numeric character is entered. For example, if the entry is a five position numeric, I hit shift to go into numeric mode, and then type in five numbers. As it is now, five separate single fields, now I have to hit shift to go into numeric mode, type a number, my keyboard resets because it is a single entry field, I have to hit shift once again, type a number, my keyboard resets once again, and so on. Very frustrating, and not user-friendly. 2) how would you validate this field against the postal office address database? One cannot compare five single numeric entries against a five position numeric field, or it may give you problems. Also, if you have it entered as five position numeric you could do better screen edits to validate the entry itself. The second problem with your website account application is with the Zip plus four entry. 1) I beHeve it's incorrectly coded as four single numeric fields instead of one four position numeric field, and 2) currently I CANNOT GET THE ZIP PLUS 4 INPUT FIELD TO ACCEPT ANY CHARACTERS IINPUTl That's a big problem. Note -I am using a Motorola Xoom tablet, but am visiting your Full Website using the Chrome browser by Google. I'm also a retired, on a disability, system's analyst, with years of experience in designing input/output screens for our Users, including writing edits, error messages, and with validation. 542 Attempted to Create Account using my Tablet at full website, using Google chrome. When I came to the Zip plus 4 entry, the page would not allow me to input my plus four zip code. So I went to the next field, email address. 2013-10-0205:04:26 When I began entering characters [realized that the page was not allowing me to make any inputs. I checked other input fields II could not enter anything nor make changes. I had to Cancel. [was not able to create an Account todayl 543 Failed multiple attempts just to create an account: got hung up on identity verification page multiple times, got through the identity process once but then got hung up while trying to create a password and when tried again 2013-10-02 05:34:06 got hung up again in identity process .... abandoned web site after wasting 40 minutes just trying to open an account. I've never had such difficulty with something as simple as opening an account on any other web site I've ever used. 544 I have tried for three hours to enroll in Medicaid. I finally was able to start the application but it kicked me out several times and I had to restart it all over again. [ finally started saving and exiting in order to not lose the data I 2013-10-0205:35:30 entered. Finally I completed the income eligibility section and submitted it and it said I was eligible. Then when I clicked to enroll in Medicaid, as soon as [tried to look at the info for MCOs it again kicked me out ofthe application process and said there was an internal error. When I relogged on, all my previous data and application were gone. It's been 3 hours and I give up. 545 Day Two 10.2.13 5:41am Still cannot get in wants me to create a login. I click on create, wheel just keeps turning. If I cannot get in by the end of this week, I will come in to do my fiance's insurance. Also, Too many graphics. 2013-10-0205:44:19 546 I do not understand why I am not allowed to view the health plan choices and prices without creating an account. 2013-10-0206:27:31 547 It was extremely slow, the page took forever to load. ( i will note that I have been trying since 5am and it is now 6:30 am. it skipped sections like "identity questions" so when I went to make an account it gave me an error 2013-10-0206:36:34 message. 548 You need to cut throught this and show the actual plans. So far all I get is ancillary information. I want to see the actual plans and costs and there seems to be nothing on the website for this. 2013-10-02 06:40:06 549 I'd like to be able to browse the plans available, with prices, without having to create an account or give the government my personal information. 2013-10-0206:46:15 550 Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URl: /CitizenPortaljieg/ProcessScript.do?executionID--2574159030763126784 Error Code: Ox38cf0159 Error 2013-10-0206:52:33 Text: DPWWA0345E The request was too large to store in the session cache. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 2nd Time Around!! Bad Request The server received an invalid HITP request. Explanation Possible causes for this message include: • Incapatibility between the browser and the server.• A problem with the browser. Solution Contact your MDHIX Support Representative Third: Online form will not take telephne number, Require! xxx-xxxx, Ilowever the form has 3 boxes for (I assume) to AI   NurnLJel. Wilillol allow an Input as "required' FORMAT INCORRECT. This site is a mess.. 551 I was not able to create an account -- the web site hangs after pressing NEXT on the Identity Questions page 2013-10-0206:57:28 552 Really, I have to create an account in order to see anything useful? Poor design - frustrating to the end user, inefficient use of resources on your end, especially when you're getting bombed to death with people just looking for 2013-10-02 07:08:54 options and not ready to sign up for anything. like I want to sign up and provide PII in order to just browse what might be available. You could design things to just ask a few questions to determine status, without creating an account on your backend servers... 553 Where are the charts that compare plans etc. Awful site. Very little useful information. 2013-10-02 07:20:33 554 It's all BS. 2013-10-0207:22:13 555 I would like to apply for the healthcare plans but I can't even create an account. I have been waiting on the same page since yesterday morning with no results. please fix the problem. 2013-10-0207:32:23 556 The link to follow you on twitter works fine. Nothing else does. I've been trying to do this for over three hours now. What the fuck are you people doing? This is pathetic. 2013-10-0207:52:03 557 This is really bad, so hard to get information. system just sits and hangs. very poor design 2013-10-0207:52:48 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection tOday. Date Created 558 a waste of time 2013-10-0207:54:38 559 Day 2 Tried numerous time to visit and complete a registration account and was unsuccessful. First time was told they could not verify me. Second time filled out forms and waited for over an hour and get a message ACCESS 2013-10-0207:56:19 DENIED. UGHHHH Very unsatisfied. Maryland has known this time was coming for years. 560 2013-10-0207:57:25 561 2013-10-0208:01:24 562 Terrible start to what has been touted as a breakthrough in health care coverage. I can see why a new site might be sluggish for a bit when it opens but it remains impossible to establish an account. The government has 2013-10-0208:09:00 literally closed down because of the fight over health care so not being able to access what has been touted as one of the most prepared states (Maryland) is an embarrassment. Please get the site fixed so I and others can use. 563 Why don't you post an easy to find cost calculator where a person can enter their info and get an idea of what their premiums are going to be. I don't want to have to search through so much BS to get an idea if this is going to 2013-10-0208:13:39 be cost effective for me. 564 You all accepted an enormous bucket of money from the federal government to open efficiently and you blew it. I am a liberal, dem and wanted this to succeed. I have been on this site 12 times to get my insurance and still 2013-10-0208:21:39 cannot even set up an account. Now I have been on hold for 20 minutes at your offices listening to a recorded message about going to the web site for help. Ha! Shame. Shame. Shame. Ifthis is what it will be like, perhaps the republicans were right. 565 So I waited for a full day to find out that I have to REGISTER for some system to find out what plans are available and their cost. Why is the plan benefits and cost such a secret. J am not going to give you my personal details 2013-10-0208:28:25 just to get information about plans in MD. OPEN the plan information and costs up to the general public and don't require a login to see the details. Typical government hogwash requiring you to signup before you can see what's in it. 566 I was trying to identify specific options in Maryland for a self-employed person wlo insurance. I wanted to see costs and coverages for bronze, silver, gold and platinum plans. I was unable to locate them on the website. By the 2013-10-0208:39:56 way, I am an experienced computer users so it's NOT ME at faault. 567 Stuck at create account today also!! , 2013-10-0208:44:20 568 I came to this website to learn what my options are and how this entire process works and what I qualify for. The website was so mired in the terminology ofthe people who wrote the laws, you forgot to make a website for 2013-10-0208:51:16 the consumer. Just finding this website was hard. All in all. .. 1didn't find a single thing I needed, didn't get a single question answered, and wasted my time. If you were a business with this website, you wouldn't exist because no one could even learn about your products. 569 It appears that many of the exchanges were woefully underprepared for the amount of traffic and interest in the plans. I have been trying since yesterday to get something from the site(other than basic info), but to no avail. I 2013-10-0208:54:33 do realize that I have time to sign up, but this type of inaccessibility will only fan the flames of those who would prefer to see the whole thing go up in smoke. And, it certainly adds an element offrustration to those who are eager to participate in the exchanges and the process of getting insured. I hope this can be resolved soon. Thanks! 570 The website needs to be fixed so that the big Maryland Health Connection logo and the Need Help Now box don't prevent you from reading a paragraph without having to scroll up and down. 2013-10-0208:58:46 571 VERY UNSATISFACTORY. 2013-10-0208:59:00 572 Really? 2013-10-0209:09:10 573 Yesterday I was able to create an account (I think?) but then could not access info about available plans. Today I tried to log-in but the process was unsuccessful I only see a white screen, nothing loads... 2013-10-0209:13:22 574 I do not want financial assistance, and almost certainly would not qualify for it anyway. Alii want is the opportunity to compare insurance plans so that I can find the best available in my budget. Your site does not allow me to 2013-10-0209:23:42 do that unless J register and provide a lot of confidential personal information which is, in the circumstances, none of your damn business. Why the hell don't you make the comparative information available to everybody and save the request for confidential information for those people who actually want help? 575 After clicking on the "create an account" link, no connection was made ... it just hung. This happened repeatedly. Out of curiosity I tried other pages on the site and had no trouble pulling up pages that had information only, 2013-10-0209:27:12 but anything interactive didn't work (hint, hint). I have 35 Mbps download speed, so it's not on my end! 576 Your site is SHIT. you can't even register. Get you're damn servers working for god sake! 2013-10-0209:37:18 577 The Circque de Maryland Government has way too many clowns and not nearly enough PERFORMERS! 2013-10-0209:40:10 578 IllfOIlTlalion not dnd wilen tile illevitdbly you out you   over agdin. 2013-10-020Y:41:4Y I hnvl:" 1 points to mnkr.: 1.) You Gln't g0.t n qllotn without r<,gistnring, nnd you Gln't nvr.n gC"t through to thfl rf'cistration .c;rrflfln. I.) I assumfl onrfl yOll Cet there yOli have to provide personal information. if I'm just looking for a 2013-10-0209:43:20 quote why do I need to register? You can go to CareFirst BCBS of MD and get quotes without personal info. What other business's require your personal info to browse... NONE! 580 I created an account but now you tell me my password is wrong. You password reset site is not working. If you can't even get a simple website right, how are you going to get my healthcare right? Stop this nonsense now. 2013-10-0209:46:10 581 This is a mess... How much taxpayer's money was spent on this.... or should I ask how much was pocketed. Another example of a democratic agenda failure 2013-10-0209:53:03 582 I spent two hours last night and two hours this morning trying to set up an account but can't e:et beyond the starting point. This system does not work. 2013-10-0209:53:14 583 Couldn't even get past the "create an account" link. Either your site is subject to a massive denial of service attack by the Tea Party or your site DOESN'T WORK! 2013-10-0209:53:57 584 I can't tell if the website has crashed or what. I've tried several times (and waited about an hour) to have the page load where r could at least establish an account, with no luck. 2013-10-0210:00:57 585 Initial account set up was 2 hours of waiting---not 2 minutes---and then the system just cut me off HI!! 2013-10-0210:06:30 MHC Feedback Form 12/12/13 Entry Id Please provide addit.ional comments aboiJt your visit to Maryland Health Connection today. Date Created 586 can't access server yesterday or today can't see how to apply as a small business owner had great excitement about this prospect, but not able to get connected 2013-10-0210:06:31 587 When will you be able to get on?????????? 2013-10-0210:10:19 588 2013-10-0210:11:09 589 2013-10-0210:13:34 590 2013-10-0210:16:25 591 Still not working. Why am I not surprised 2013-10-0210:16:32 592 2013-10-02 10:19:16 593 Waited for 10 minutes, and still no luck the system is clocking for ever 2013-10-0210:20:57 594 U gots no formation about da chillrens 2013-10-0210:28:06 595 I do not accept the excuse that your servers have been swamped or that demand was unforeseen. You have had years, literally, to anticipate and prepare for unprecedented web traffic during opening day/week. Get your act 2013-10-0210:31:24 together. Fast. 596 I've been trying for (2) days now to get enrolledj or an application to enroll, with no success. can't go on the web site to apply or have an application mailed to me either. I believe this is a good thing for people like myself who 2013-10-02 10:35:27 don't have medical coverage, and for our nation... But the process of getting enrolled is as frustrating as not having coverage. I want to know what kind of money I'll be spending, & the different plan options I have to choose from.. They are the only two questions I would like to have answered.. I can tell you that if it continues to be this difficult to enroll, me and many other americans will stop caring, and won't sign up and be penialized . PLEASE MAKETHI5 PROCESS EASIER!!!!!!! WAS HAPPY ABOUTTHE CARE ACT.... BUT GETIING MORE ANGRIER BYTHE M!NUTE... SINCERELY AN UNINSURED AMER!CAN. 597 Why can't you provide access to information about the various plans and the associated costs and conditions (deductible amounts, etc) without my having to enter all my personal information? I am doubtful that I will want to 2013-10-0210:40:02 use your exchange due to my personal circumstances, but I would like to make an informed decision and this website is not interested in informing me before it wants to force me to be enrolled. Therefore, I am not impressed by your website. I will avoid it. Another reason to leave the state of Maryland. 598 the site would not let me create an account 2013-10-0210:45:30 599 This is a disaster. Could not even create an account after attempting to do so for approx 12 hours over a 2 day period. Good thing the enrollment per'lod is so long. 2013-10-0210:50:26 600 confusing site. too cluttered to find anything. repeal ObamaCare and replace it by allowing insurance companies to compete across state lines. that would allow the free enterprise system to work for ALL Americans. 2013-10-0210:54:17 601 I thought this was America. Why do you have Spanish language text on this page? 2013-10-0210:55:56 602 Day Two and still not able to even get started. So much for the "four hour delay" reported by the press. Try 27 hours...and still counting. I now see what $160,000,000+ buys, nothing] How much health care would that buy? 2013-10-02 10:58:42 Keep trying and I'll keep checking. (I have to, I have no where else to go!) 603 OK guys and gals. Day 2 and the website is still totally non-functional. Being patient here, but how about a notice saying when you think you will have full functionality given the load on the system. Thanks 2013-10-0211:04:48 604 couldn't find out or find any link to the various insurance's programs and benifits and costs to do any comparing. all you seem to be doing is trying to get people onto Medicaid] a VERY poorly designed site. do these lower 2013-10-0211:14:01 cost plans mean lower coverage? You have absolutely nothing on your site for me, or nobody else, to compare things! 605 2013-10-0211:14:34 606 Couldn't get in yesterday. Still can't get in today. Unacceptable non-performance. If you can't handle this implementation, I have ZERO confidence in your ability to keep my info safe. 2013-10-0211:15:52 607 Where is the list of insurance agents and brokers authorized to sell policies for the Maryland Health Connection? Your site makes it looks like the only sources of assistance are the Connector entities and the Call Center 2013-10-0211:17:41 608 I am a supporter of the ACA. Have tried all AM today to set up an account. System just searchesjwaits. This is unacceptable. (Not my PC -- it less than one year old.) Please fix this now! 2013-10-0211:29:56 609 I have attempted to access the sight since it went live yesterday and have been unsuccessful with every attempt regardless of the time of day. 2013-10-0211:31:32 G10 Not able to get to the "create account" informaflon. Been trying tile s'lte since 10i:lm on 10-1-13. 2013-10-02 11:32:45 611 You're web site is SHITII can't even   r o ~ e an account. Get you're dtJmn sorvar working. Pitiful. 2013-10-0211:34:02 612 The website is confusing so many loop backs, lack of information...topics but no details. This thing sucks!!!!J! 2013-10-0211:34:05 613 Apparently there was not anticipation regarding the number of potential users. You all have to get better... 2013-10-02 11:34:25 614 Still can't use the site. It's extremely creepy and backwards, by the way, that one must create an account in order to view the actual health insurance products. Until I know what is being offered, how do I know if I wish to 2013-10-0211:35:00 participate -- usually one doesn't create an account just to browse. I'm hopeful about Affordable Care and do anticipate participating, but this point is an important one, I think. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments.about your visit to Maryland Health Connection today. Date Created 615 Second day of trying to sign up for individual coverage. The website was poorly designed; no quick way to create an account via a visible link. The website has crashed for two consecutive days. The center is staffed with 2013-10-02 11:52:14 friendly staff (based on 3 calls to date), but they haven't been given the tools to help: they lack pes at their desks! So even if the system was working, they cannot efficiently complete an application. All of this shows poor planning on the part of the State, which certainly had enough lead time to design and implement an efficient system; unfortunately, they have not. Justifications of unanticipated high volume beg the question: why weren't you prepared? Moreover, the program itself was poorly advertised -- especially in low-income neighborhoods. I have not seen one scrap of printed information about this program. Not one. (I received the phone number for MHC from a lecture at UMaryland.) In sum, shame on Maryland Health Connection. 616 The site isn't remotely ready for prime time, and it clearly isn't because of heavy traffic. The site is riddled with bugs. Dropdowns don't work at all, the site flashes a FAQ (that is impossible to navigate away from) instead of a 2013-10-0212:04:33 list of policies, tooltips are not working, and the automatic callback on the customer service line still hasn't called me back after 4 hours, among many, many other issues. I *still* can't even browse the available policies. And the site, incredibly, does not save any profile information between sessions--I have to keep reentering my family's information with every failed effort to access the list of available plans. Money and time were badly wasted on this site. 617 HOW THE HELL YOU 5UPP055ED TO CREATE AND ACCOUNTWHEN IT DON'T WORK?????????? GETTHE DAMN SITE WORKING YOU IDIOTS!! 2013-10-02 12:09:59 618 It took a while to find the place to click to Sign Up. It should be much easier to see, not under some mouse over mess. Yesterday your site was unresponsive at first, then you blocked access to the sign up area. Today, I can get 2013-10-0212:10:28 to the step where I click on "Create Account" before it freezes up. Still a useless website, wasting our time. This is truly lame. I have hosted many websites, built the servers, scaled up & down on-demand. This is not rocket science, so the demand should have been anticipated and the ability to scale up quickly well established for the first day. :( 619 You are still stuck on the Create Account page and not being able to go anywhere. The site message said "Up to 2 minutes delay" but in reality the wheel keeps spinning in wait for 20mn or more. 2013-10-0212:12:29 620 Fix you're damn site. You can't even register. been trying for hours!!!!!!! complete shit 2013-10-0212:18:13 621 2013-10-0212:18:38 622 The following sentence does not make sense and is poor use of grammar and the English language. "Use this application if you would like to apply for health coverage and help paying costs for you and others in your family." I 2013-10-0212:25:27 believe what you wished to impart is the following. Use this application, if you would like to apply for health insurance for you and your family and secure help paying for the same. 623 Every time I go to get started it ask for name and password. 1don't have name and password yet and it won't let me get them! 2013-10-02 12:31:01 624 you have to be able to scale this application in order for anyone to access it. I have been unable to create and account since it opened. 2013-10-02 12:36:33 625 I was trying to make an account but the create account disappeared 2013-10-0212:37:52 626 The system is not working. Please post a note regarding accurate waiting times. I have waited over 5 hours with no response. , 2013-10-0212:40:08 627 1would like to create an account, but can only get to a "Log in" screen. Where do I create a user name and password? 2013-10-0212:43:19 628 Wedsite does not provied the ability to creat a new account 2013-10-0212:46:31 629 why am I getting this when I try to sign in? Valid Administration Commands: pkmslogout - logout the current user session (Not valid for clients who authenticate with Basic Authentication or SPNEGO. SA clients must exit their 2013-10-0212:48:57 browser to properly terminate their session. SPNEGO clients must log off from their workstation) pkmspasswd - change password for logged-in user 630 Great way to go. Offer insurance on a site that doesn't work. Didn't really expect much from Maryland anyway. 2013-10-0212:49:45 631 I am trying to fill out an online form to apply for healthcare with disability medicare A & B plus prescriptions and i cannot find a way to apply 2013-10-0212:58:21 632 Can't do a search of options, can't log into website, can't reach anyone on the phone. Typical, awful, horrible, Maryland services. One of the worst states in the country. 2013-10-0212:58:27 633 2013-10-02 13:01:04 634 Went to the get started page and there is no tab to create a profile. So I was unable to go any further. I have had the issue several times. How can I look at what is available when I can't even create a user profile. Very poor 2013-10-0213:02:19 set up. I can tell that this was in no way ready to go live when it did. If this what I can expect for the entire process? 635 WHere do you sign up? No info at all. THis is way too difficult. 2013-10-0213:03:29 636 Why is all the information so non-specific about plans? I can only find the vaguest answers to questions. There are no examples of plan prices or ranges, nor of subsidy ranges for different ages/incomes. That would have been 2013-10-02 13:05:13 much more useful information. Also, why do you have to create an account to merely browse the health insurance plans? That's dumb. Everyone should just be able to see and compare plans. I can't even access the account making steps -- the website will only present a form as if you already have an account and then when you try to log in with the user name and password you want, it rejects you instead of taking you to an account making page. Also, there doesn't lIppelir to be 1I "crellte lin lIccount now" button on the main home page. Today and yesterday I have     dtlU l:dn'l top webpage. 637 get it together. Jan Schakowsky, U.S. Representative for Illinois's said they actually signed up more than 10,000 people as of 8:00PM last night. Who did the State of Maryland hire to do the back-end ofthis project? It's a darn 2013-10-0213:06:13 shame we can't even register, let alone browse the policies. 638 get it together. 2013-10-0213:06:56 639 I have been trying since early yesterday to get onto the website. I can get no farther than the initial screen. for a time [was seeing a "create an account" option. when I would click on it, it would be stuck there for close to an 2013-10-0213:06:56 hour, then it would just go to a blank screen indefinitely. now, when I try again, alii can see is the logon page, if you previously have set up an account. there is no option to create an account. this is very frustrating. r attempted to do this on a mobile device, and was advised that this has to be done on a laptop or desktop, which brings me right back to the situation 1described above. do you have any idea as to when this will be up and running smoother? thank you. 640 2013-10-0213:07:21 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 641 Can't log in. No option for creating an initial password. When trying to use the "reset password" option I get spun out to a "third party" software page error. I know it's only day two, but this is completely unsat. Yesterday 2013-10-0213:07:39 you didn't have the bandwidth to even allow people to get in, today I get to the login page but there's no way to create an account. You've had how many years to be ready? I know the back end of the process is tricky because of all the different databases you have to access, but you haven't even got the front end working. Get it fixed. 642 2013-10-0213:07:43 643 2013-10-0213:08:01 644 2013-10-0213:08:16 645 2013-10-0213:08:35 646 2013-10-0213:08:50 647 were you sine up fo dis sysem, deys no button tu signsup 2013-10-0213:09:16 648 where do you get your login info or create an account? 2013-10-0213:10:02 649 the "get started" screen only allows people who have established a username and password to log on. I can never get on the website to either access the "get started" screen or to initially set up a username and password 2013-10-0213:11:11 650 The ability to register (create user account) is no longer visible when I go to the site to create an account. 2013-10-0213:11:40 651 I tried several times yesterday to access your site but it was down. Today I tried to access the site but it requested a user name and password for an account THAT I NEVER CREATED. Also right now I am hold with your help line 2013-10-0213:11:58 but it is taking forever. 1am very interested in getting health insurance through this exchange but you need to get these glitches fixed or people will lose confidence. 652 cannot find a link to register. That's the government for you. 2013-10-0213:13:13 653 You can't navigate a website if it won't let you create a login. This has been a very frustrating experience. It needs to be fixed immediately. 2013-10-0213:14:08 654 I hit the "Get Started" tab and it directed me to a login page. I need to register before I login. Am I missing something? Tried to call the customer service line but busy. very frustrated! Any info would be helpful Thanks, 2013-10-0213:15:26 Rachaelat - 655 2013-10-0213:15:53 656 This doesn't work -I started earlier today - never was able to create a login. came back it now to complete my signup and it doesn't give me an option to create an account (only log in to an existing one.) When I went to the 2013-10-0213:16:43 forgot password page I get the error pasted further below after the dashed lines... my teen age daughter can develop websites that are more scalable than this.... Did you guys do any stress testing??? What a disaster!!!! --- Third-party server not responding. The resource you have requested is located on a third-party server. Server has attempted to send your request to that server, but it is not responding. Explanation This could be due to the third-party server being offline, or to network problems making it unreachable. Solution Retry your request later, or contact the system administrator for assistance. 657 The website layout is dear and the information given is valuable. However, I have not been able to access the marketplace. There seems to be no way to register! For some time, there was a link available (that would not load) 2013-10-0213:16:49 and now there simply isn't one. The information and overview about the marketplace is helpful, but how can we access the marketplace? J 658 I never got the prompt to create a secure account. 2013-10-0213:17:10 659 You have way to many mouseover popups on the front page which almost gave me a seizure. Then i got to a login screen without an ability to register. uselessssssssss 2013-10-0213:20:43 660 when i selected get started it kept asking for a login and pwd- once i did that - it said i wasn't authorized riight now this is a piece of crap 2013-10-0213:24:51 661 "get started" took me to a login page. without an account setup option. so without a user ID and password, i can't do anything. 2013-10-0213:27:18 662 I don't understand why I have to create an account and yet another new password just to see what the plans are. I can understand doing that if I actually decide to sign up for a plan, but I have no way of knowing that as it 2013-10-0213:28:42 currently stands. 663 Day 2, part 2. After over three hours of trying, I finally was able to get started setting up an account. I provided all required information, including enough information for an identity thief to do a great deal of damage. Then 2013-10-02 13:36:13 after submitting my username, password, etc., the system froze. After waiting fifteen minutes, i tried multiple times to contact the call center. Line was busy the first time and automatically cuts off in subsequent attempts. I finally refreshed the page - a big mistake. it seems the account was not created. Now, can't even get started. 664 i never did find the plans in order to compare them, even tho i tried a number oftimes. in fact i got up and left to do other things, thinking when i came back i may be more familar wIthe site and be able to find them--- never 2013-10-0213:36:58 did! Zl pZlssword box popped up Md i filled it out, thinking i needed to do thZlt to get, in only to be informed i had not done it correctly. i felt like i goillg ill Lil   i   my Ilexl is to Celli someone to help. PLEA5E make it VERY clear and simple to find them (the plans}. if it is jLlst me, and it really is easy, i apologize. 665 Brings up blank page when attempting to view plan details. Doesn't save application data after hitting save & exit. After entering personal data and hit next it goes to a small login prompt at upper left corner of window but all 2013-10-0213:37:36 data is lost. Shows my application as saved on home page but when I open it no data that I entered and saved is there. Dental plan details brings up some weird looking page of black and white lines with numbers/letters and each line says "not covered". Many more hiccups too numerous to mention. 1hope you can get this straightened out soon. Very frustrating. People may just give up. My Maryland Health Connection tD i!; - mother point: I had to enter ; my first name for it to accept and verify. I use my middle name - nd have changed it to III my divorce decree in 1978 and have changed it with Social Security so not sure why I - would have to enter in order to for my verification to proceed? Thanks 666 I was immediately put off by the terms and conditions. I didn't even make it past that point. 1definitely do not consent to you all tracking my cookies and to know which browser I use. You want to know what web pages I visit? 2013-10-0213:44:55 Realty? Isn't that considered invasion of privacy? Hence the reason for your terms and conditions. 1wonder how many people actually read that thing. Thankfully I did and will not be back to compare plans through this site. 667 website still runs poorly. 2013-10-0213:57:15 MHC Feedback Form 12/12/13 Entry Id Please additional comments about your visit to Maryland Connection today. Date Created 668 This website does not permit browsing the different plans before creating an account, like ehealthinsurance does. Very Disappointed! 2013-10-0214:07:11 669 I wish to state that whoever is responsible for this website and whoever is in charge of this project needs to be fired. As a former State Bureaucrat, I am always conscious of the need to not do things in a bureaucratic way and 2013-10-0214:11:35 this whole system that you have set up is full on bureaucratic nothingness and has little to do with getting people connected to the Affordable Act Program. This website is a disgrace and your rollout is even more disgraceful. I know this comment will never get to the level it needs to to make a difference, but for whoever reads it, those of you who are in the decision-making arena on this project should be embarrassed and should apologize profusely to the citizens who are trying to access service and especially to President Obama who has to take the heat for the incompetence of State level bureaucrats. Disgusted citiZen. 670 had to fight with the home screen to get to the individual sign-up - then couldn't open an account - just tried to load for 3 hours -- then didn't give me the option to sign up after resetting the page 2013-10-0214:29:05 671 website doesn't provide easy access to premium options 2013-10-0214:29:33 672 I did get an account setup, but couldn't get by the first "application details" screen when applying for a plan. It says I don't have my phone number in the format xxx-xxxx. There are fields seem to be for area code, exchange (3 2013-10-0214:33:41 digits), and remaining 4 digits. I couldn't get by this. 673 Step 2 of application: Filled out this section, not sure if information was recorded in the database. Received error message: stated completed, but no confirmation received. Received messages: "Bad Request" - "invalid http 2013-10-0214:45:48 request" - incompatibilty between browser/server; problem with browser" - "contact MDHIX support representative?" 674 No area to register, only to login. Tried in Safari and Firefox, no luck. It was there yesterday, but due to volume was unable to register. 2013-10-0214:54:32 675 The get started link sends me to the login screen. I can not find where to "set up" an account. 2013-10-0214:55:24 676 2013-10-0214:56:45 677 I clicked "get started" on the main page. That took me to a page that asked for my username/password. There was no apparent way to register from that page, and J don't have an account yet. 2013-10-0214:59:43 678 This is the second day that I have tried to enroll. Not only is the site extremely slow but the next screen does not allow you to register. I find this very disturbing and extremely inconvenient for the user. I have tried DC's site 2013-10-0215:02:59 and it works just fine. Perhaps you can borrow some of their tech people and servers to fix your problems. This is a sad commentary on what could otherwise be a truly great program. You are why the pundits are criticizing the start-up of the ACA so badly. The bad press is warranted. Fix the system!!!! I!!! I!!! 679 2013-10-0215:04:13 680 What a crock!l! Socialisim!!! 2013-10-0215:04:48 681 2013-10-0215:07:29 682 Been trying to login since 8am yesterday morning when by law the site was supposed to be accessible. Still doesn't work. Government in action... 2013-10-0215:07:32 683 After "Get Started" for individuals, I'm prompted for an existing username and password to login, yet there's no way to set up a new account to establish a username and password. Therefore, I can't use the website 2013-10-0215:14:36 at this time. I'm in no hurry and will come back later, but you should put a message on the site about this if you're not accepting new online sign-ups right now. 684 The site is still down? . 2013-10-0215:15:25 685 No simple way to access specific plans with associated costs for comparison. Website just stopped working several times. If this is any indicator of the efficiency of this program overall, we are all in trouble. This is not what was 2013-10-02 15:17:11 promised by President"Obania! 686 No clear instructions for first-time registrants. "Connect" link takes you to a box for inputting email address and then the sign-on screen is set up for returning participants, not firs-time users. Very unfortunate to have this 2013-10-0215:17:11 happen with people who wantto participate and have this be a success. 687 I hope I don't get sick while waiting for the website. 2013-10-0215:17:30 688 the information page will not take the phone number 2013-10-0215:22:41 689 I could npot figure out how i could look at the insurance options available to me as an individiual 2013-10-0215:23:20 690 I was not able to enroll because the enroll option is no longer visable on the page 2013-10-0215:26:15 691 I am trying to locate the various plans and their costs. However, it is not apparent from the web links nor from the help (FAQ) on how to do this. If possible, can someone please contact me at md 2013-10-0215:26:19 provide instructions on how to do this. Respectfully, ..- ----' 692 Your site fucks 2013-10-0215:30:24 693 still does not work I tryed for 4 hours for the second day and I am still unable to get on and create a account 2013-10-02 10:35:00 694 sito doos not work 2013-10-02     695 It took a long time, and many reentries and page refreshes, but I was finally able to create an account and login. However, once I've entered my and my spouse's date of birth and tobacco use (none) and click on Browse for 2013-10-0215:46:48 Plans, I get nothing. A window briefly pops up that says "Finding plans," but then it stops and all I'm left with are two FAQs on the "About your health" section. I can't move beyond them to "Find a plan," let alone "Enroll in a plan." A couple of times, I've wound up on a page that says something about an authentication error. Clearly, there's a gremlin in the system that's preventing me from moving to the next page. This has happened on both Chrome and Internet Explorer 8. MHC Feedback Form 12/12/13 Entry Id Please provide comments about your visit to Maryland Health Connection today. Date Created 696 There seems to be a multitude of problems in addition to bandwidth congestion. I was unable to register for an account at all for a number of reasons. my legal name could not be used, as the last name field does not accept 2013-10-0215:49:03 hyphens (dash), an issue for those who have a hyphenated last name like myself. Also, after completing the information (omitting the hyphen between my two last names and treating them as one word) the website informed me it couldn't verify my identity, and as such I wouldn't be able to use the website at the present time. Furthermore, additional attempts to for an account were not available, as the option to create an account was removed from the area next to the log-in prompt where it used to be. Instead, I should call the listed number. Upon doing so the representative was very helpful and told me these issues (aside from the hyphenated last name) were confirmed problems, but could not give me an ETA on fixes, offering that I try again later and hope for the best. I hope these issues can be resolved swiftly. 697 Your website doesn't work. I try to set up an account and it stalls out. I have tried three or four times today...waited longer than the 2 minutes... nothing. 2013-10-0215:49:27 698 2013-10-0215:49:35 699 I am trying to sign up but when I click the "get started" button I am taken to a log in screen but I do not have a username or password, nor is there an option to register for one. 2013-10-0215:51:51 700 I am un-able to set up my account, the site does not give me the option. Was there then froze now does not give me the option just the sign into your account part. very frustrating. , 2013-10-0215:57:26 - 701 FYI the default entry page only asks you to log in, no ability to provision an account. Oops. 2013-10-0215:57:47 702 The website will not let me register. This is the 2nd day I tried. I just want to review the benefits and to help people who do not have computers. f am a retired federal employee. It is ridiculous that one must register to see 2013-10-0215:57:59 .. his/her options, especially since the registration feature doesn't work. The site needs a major redesign and it seems that there are many more people interested than you expected. Maybe you need to get more space from a major IT company but this is a poor/unacceptable start. Forget your deadlines for January 1, 2014 It is never going to work!! 703 Day two and I still cannot create an account. Since I cannot create an account, I am still unable to look at my choices and prices. Three and 1/2 years and you had all the opportunity to be ready for this. This needed to be 2013-10-0216:01:28 successful, with the government shutdown being used by the GOP to try and do away with this program. You have created a joke. It should have been ready! 704 I think I was logged in (after many attempts to open the site, then create an account). When I was trying to find pricing information, it goes to a FAQscreen and gives no plan options or pricing. Very frustrating. I don't even 2013-10-0216:03:26 think 1qualify for these plans but wanted information. This site is not user friendly. 705 Third try. Finally was able to set up an account, but application module is totally non-functional. Why, after setting up an account, does it prompt for exactly the same name/DoB/address/contact info again? This is ridiculous. 2013-10-0216:05:32 System froze 5 times in a row after I entered all this info. Only got past the first page once, and then I got the optional SSN entry form which says "because you are NOT applying for insurance" we don't need your SSN This is stupid. 1AM applying for insurance. That's as far as I ever got before the site crashed and booted me back to the login. You have much work to do. I suggest you CLOSE the site for a week or two until it is functional. There is no point in giving people a horrible first experience with this. 706 I have never visited the site before. I am interested in applying for my family. I clicked the Get Started and it took me to a log-in. I have never registered, so I had no log-in. I could not create one. It didn't give me the option. I 2013-10-0216:06:01 am leaving the site because 1cannot register. Not helpful at all. 707 Horrible Experience. Not able to get pricing. Unable to even get a user ID. 2013-10-02 16:07:54 708 The site is getting worse and you can't even attempt to register an account---northing showing on that page anymore--it's 4:15 pm 10/03/13 2013-10-0216:15:16 709 The website kicked me out prior to completing the initial sign-up so now I cannot log in as I don't appear to exist, nor can I create an account because it wants me to 10gin!l! I! 2013-10-0216:18:42 710 When I clicked on "get started", the logon page came up, but there was no place for me to register since I do not already have an account. I thought I had one, but after clicking on "forgot my username" and filled in the 2013-10-0216:23:40 information, it stated I did not,' but it never allowed me to apply for login credential: 711 I could not set up an account. The only place to give my email address was to sign up for "Updates." There was no place to give my email to receive my secure log in ID, and I could not login when I tried to make up a user ID 2013-10-02 16:25:40 and password. I called Health Care Access Maryland, but the lady had no suggestion except to try the website again later. She could not answer any questions about Carefirst of Maryland Inc. coverage, specifically how many mental health visits are covered, and how many allergist visits are covered. I also would like to know if my allergy,serum and shot administration will be covered. Is interest income counted in calculating a person's income? I sincerely appreciated that the lady at Healthcare Access Maryland did not guess at the answers. I would much rather admit that they do not know, than give me misinformation. Please feel free to email me the - llr call me at answers at -- 712 Please I need to register but I can't find the right place, only I found log in as I have already done it... 2013-10-0216:26:01 713 I cannot figure out how to set up my account in order to begin shopping for insurance? Very frustrating. 2013-10-02 16:27:49 714 This is a site is idiotic and annoying 1want to look at and enroll not d LJUllLh of hdlJlJY lJull shil. Where d me lu lile Lug-Ill lJage willi no place to select Set Up Account. I can't log-In because I haven't 201>-10-02 lH:33:1> established a user name or password. 766 How do I sign up? I have been allover this sight & cannot figure it out. 2013-10-0218:33:22 767 Dear Sir or Madame, I was not able to sign-up for insurance today. When attempting to Register/set-up an account, I was repeatedly routed to a Terminal with the following options: User Name:* Forgot Your User Name? 2013-10-0218:35:23 Password:* Forgot / Reset Your Password? The System requests "user name" and "pass word' however not providing an option to create new account and or sign-up for Insurance. I used MS Explorer and Google Chrome browsers, and no success getting past a Terminal that requested "User Name" and "Password". I was Never given the Option to create a New Account. In the meantime I printed a Form and will complete and mail-in if problem not resolved soon. Thanks. - -- 768 cant create account. who built this system??? 2013-10-0218:49:52 769 there is no information no data no plans listed not costs no coverage detail. Nothing..this is OZ...there is no wizard, this is crap.. 2013-10-0218:52:53 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 770 You people had 3 years to get this together, and this website is a joke. Now it's impossible for me to TRY to setup my passwords. Also, my wife is a member of MHIP+ and I understand that she is supposed to get a letter from 2013-10-02 18:55:27 them explaining how to sign up. DON'T YOU THINK THE LETnER SHOULD HAVE BEEN OUT BY NOW? Didn't you expect a [at of people to visit your website? Why don't you hire someone who knows what they are doing and setup a real website! 771 was not able to create an account. Only given the option of signing in with user name & password. How can I when I was not given the opportunity to create an account? 2013-10-0218:55:57 772 I can't figure out howto create a username and password as a first-time visitor. The login page ought to have the option (where it prompts you to enter your existing username and password). 2013-10-0218:56:43 773 There is no place to register an account on this site and the national site will not let me choose Maryland as my state when I try to register on their site 2013-10-0218:57:07 774 When I tried to create an individual account, the screen asked me for a user name and password instead. There was no way to get back to the create an account screen that came up this morning on my computer. Tried for 2013-10-0219:01:22 hours and called customer service to find out why screen went white while trying to create an account this morning. Total Frustration. Worse data entry experience I ever had with filling out an on-line application. 775 [ can't register to sign up. I access the "get started" tab at the top and it leads me to a login page, with nowhere to register. I don't understand why its so confusing to get there. Please e-mail me when it is fixed. 2013-10-0219:03:04 776 there is no link to create an account. the website goes directly to the login, but if you haven't created an account you cannot login. this site is ENTIRELY too busy, too wordy, too much going on. 2013-10-0219:06:20 777 this site was very hard to use. 2013-10-0219:15:03 778 Still can't make any progress towards creating an account or enrolling or finding plans or rates what the hell are you all doing. Whose I charge of this cluster fuck. 2013-10-0219:24:59 779 I can't even set up an account. Complete incompetence! 2013-10-0219:29:40 780 There is no place to sign up for services. It only allows you to login. 2013-10-0219:32:31 781 The only way to proceed is to click the small "Get Started" button on the home page (on that semicircle that protrudes into the usable area ofthe page. Please get rid ofthat semicircle). For starters, this is pretty dumb. It 2013-10-0219:36:10 should be a lot more obvious--a larger button and in more than one place on the page. Second, even when I click the button, it takes me to a login page. This is clearly not the way to "Get Started"--[ need to set up an account first, but there's NO INDICATION OF HOW TO DO THAT. Just brilliant. 782 While trying to get information all it does is ask for me to confirm my identity. , never saw a page to register so there is no way to confirm identity. 2013-10-0219:36:11 783 Can't login to get information. customer service representative had no information at her disposal, state get's an Fminus for preparation, Fminus for NO doctors listed in the doctor's participating list, and F minus for no 2013-10-0219:39:14 prices or info on dental plan. Not any planning at all. ...shame on Maryland Hea[th Depts 784 After hitting the get started button the only information I could access was user name & password. There was no link for setting up a new profile. 2013-10-0219:43:50 785 Tried to start registration as an individual and all I'm getting is a login prompt. If you have site issues post them on the first page do not hide it in a side link. 2013-10-0219:43:52 786 The "Create Account" option has disappeared, rendering the site useless since I have been unable to actually create an account and view my health insurance options. I really expected Maryland to be more on top of this. 2013-10-0219:48:14 787 You don't have a "Registration" section. Or the one you do have doesn't work. When J go to the family plan it takes me straight to the Login Dialog box asking for my login and password but not an option to register and or 2013-10-0219:49:19 create an account. 788 2013-10-0219:49:25 789 Do not work at all 2013-10-0219:51:27 790 This web site does not allow one to create a user name. It is a disappointment. What can you expect from an government organization. All talk, but poor execution!!!!!!!I!!!! 2013-10-02 19:56:18 791 Was unable to create a logon to go any futher, your web site is not giving me the option, thats why the very bad scores. I'll check back in a couple of days, but this is a very bad glich!!J!! 2013-10-02 19:56:54 792 I can't find any links on how to create an account in order to sign up. 2013-10-0220:00:30 793 WHERE is there informai:ion concerning premiums??????? The web site appears to have been designed by an amateur!!! [I!!! 2013-10-0220:01:11 794 This is an example of the pride of o'malley and obama execution of a law. I would like to see o'malley provide a demonstration of this web site!!!! obama and o'malley should be embarrassed! walk the talk! [I!!! 2013-10-0220:05:07 795 When 1clicked Get Started it told me to log in. No where does the site tell me how to set up a login id. After clicking Get Started there is no link to set up a login id or fill out any application to get the login emailed to me. 2013-10-0220:06:39 796 I'v(l been trying for hours to apply to Medicaid only to run in to many, many error pagos. Tho last ana I ancountert'!d simply s",id "dummy" on ",n ",II white paee. This is when I lost patience. I cannot believe you had y   r ~ lo 2013-10-0220:07:34 create this site, and instead of making it actually functional, you chose to make it pretty instead. 797 No option given to create an account. Site effectively unavailable for two days now. 2013-10-0220:09:09 798 It won't give me the option to register. 2013-10-0220:11:52 799 I still can not enter the site. I have not created an account, but the site keeps telling me to enter username- I DON"T HAVE ONE. I can't confirm or change a username if I don't have one to begin with. My wife is literally 2013-10-0220:13:27 yelling at me because I have not checked out prices yet, but I can't because I can't even get started! Please fix this piece of shit before I have a meltdown! 800 I couldn't even figure out how to get a username and password. It just kept telling me that it couldn't find me ... well, of course it couldn't because I couldn't find out WHERE to establish a username and password in the first 2013-10-0220:20:07 place! I have a doctorate. Hello! You need a "GET A USERNAME AND PASSWORD HERE" tab. 801 15 attempts to create an account and it brings me to the log in page 2013-10-0220:21:49 802 this website sucks..... it asks for me to put in username and password but won't give me a place to create an account!I!!!!! 2013-10-0220:22:13 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. bate Created 803 So far, have not even been able to log in after two days of trying. 2013-10-0220:22:25 804 2nd day trying to sign up, Made it slightly farther today only to have the system freeze. Very frustrating 2013-10-0220:24:06 805 all screwed up. can't create new account can't get started 2013-10-0220:26:04 806 Have been trying since yesterday. Still have not gotten past identity info, Now when I try to create account on the login screen it only gives options for already created users. There is no new user link I guess I'll keep trying but 2013-10-0220:28:19 this has been ver disheartening. I have encouraged all my friend (who are not pro affordable care act) to log on and check it out. As you can imagine I'm getting a lot of ... "I told you so" 807 System will not allow new registration today. Yesterday, provide prompt for new registration but system was not responsive due to high volume. 2013-10-0220:30:41 808 Could not create an account. 2013-10-0220:30:46 809 Your web site is a piece of shit, and the problems I've found have nothing to do with volume. When I did manage to get in to your site, why do I get a user name & password screen when I haven't registered? "Need help 2013-10-0220:32:55 now?" says your call center is open until 9, but other places on the site say 8. And where is online chat? And when I do have to resort to old 20th century technology & call, why am I not told how many callers there are before me, and/or how long the estimated wait time is? I'm not asking for anything that isn't already the expected standard for a purchasing site! God knows how much else I'll find wrong when J'm actually able to get in some day, I'm guessing, in the far future. Sloppy, sloppy, sloppy. In my private sector work I was responsible for bringing up two web sites. I would have had two additional assholes chewed, and possibly lost one or both jobs, had my work been so poor. This site proves all the bad things said about public sector workers. My taxpayer dollars hard at work... not. Jwings Mills J 810 I am trying to find out if my family qualifies for a discounted health insurance plan. Unfortunately the website will not let me create an account. I have to sign up for my company insurance by October 9th so this is very 2013-10-0220:33:11 frustrating that I can not do what I need to on this website. 811 There is no clear way to sign up for an account. Most websites have a sign in/sign up button which allows you to sign in if you do have an account, and to sign up if you do not already have an account. Your website has 2013-10-0220:33:54 onlya sign in (login) assuming the person already has an account (username and password), with no option to sign up for a new account (new username and password). This is a serious problem that needs to be fixed immediately. 812 I can not "Get Started" because I am required to log in using a user name and password. However, the site will not allow me to create a user name. There is a button to press if I have forgotten my user name or password, but 2013-10-0220:34:58 there is no place for me to create an account. I have no access to any information other than your generic "help" section. 813 I've been trying to register since yesterday and have not been able to. 2013-10-0220:37:45 814 I tried to log in for the first time today. The site would only let me log if I already had set up. There was no option to set up. Since this was my first attempt, I did not have a user name or password. I had tried to log in before, 2013-10-0220:40:05 but I could not get in because of system overload. 815 There is not a way to create a new account. I get to the page to sign in and I don't have a username or a password to sign in. How am I supposed to access it if I can't gain access. It has been 3 days and it is still screwed up. This 2013-10-0220:40:22 is something everyone knew about a long time ago and it should have been working. 816 Can't get it at all 2013-10-0220:40:30 817 I am trying to look at the various options available to me. Where are they? i do not even see where I can register on the site. Where do I find the 80 plus plan options so i can see what options are? 2013-10-0220:41:42 818 I cannot even fill out the online application. 2013-10-0220:41:42 819 I am unable to register for the site, there is not an option for new customers to create an account 2013-10-0220:43:37 820 I don't understand the purpose of the site. I don't see anything about plans. I expected to, and if that is wrong, I suspect other people are looking for plans, as opposed to definitions which talk about the health plan but not 2013-10-0220:44:14 the health plan. Much of the site is looking very promising and friendly. I have been on Massachusetts connection, and that is very confusing. 821 How do I register? When I click "Get Started" it takes me to a login form, with no way to register for a new account. Help, my email iSf 2013-10-02 20:44:50 822 The login page does not include an option to create an account and has no help displayed on the page. 2013-10-0220:47:49 823 I realize new web content has glitches that need to be worked out. However your main page seems to be missing any feature to register, which is important. SO when I go to get started, I get the prompt to log in with a user 2013-10-0220:48:47 name and password. But I had no way to register. Also your help widget lists the incorrect time apparently. It says M-F 8am to 9pm, so I tried to call at 8pm, however I got a recording that says the m-f hours are 8am to 8pm. 824 Il Wililiol l,[C:dlc: d logill. LUlO-10-0l 20:49:18 825 GET STARTW PAGE DIRECTS YOU TO THE LOGIN SCREEN, INSTEAD OF BEING ABl.ETO CREAT< AN ACCOUNT SO THF SITF IS USFI F5S TO MF BECAUSE SINCE I DONT I lAVE AN ACCOUNT I CANNOT LOGIN, UnERLY USELESS]] I 2013-10-02   826 unable to get started, because system requires user name and password, which I have not been given an opportunity to set up! 2013-10-0220:53:54 827 I clicked get started to create an account, as instructed. It will only allow you to recover forgotten usernames and passwords. If there is an option to create an account, I have yet to find it. 2013-10-0220:53:54 828 The site directs people to sign in but there is no registration to create a password or login 2013-10-0220:54:11 829 Basically: FIRE the idiots who developed this website or who wrote the specifications for it... There is NO EXCUSE for not stress testing the website before launch with test data... This is anothe example of a non-professional 2013-10-0220:55:10 development and rollout by amateurs... The CIO of Maryland and the Contractors who developed this mess SHOULD BE FIRED... 830 "Create an Account" has disappeared! 2013-10-02 20:58:00 831 Clicked on "Get Started" but there was no way to create a new account. Fail. 2013-10-0221:01:26 MHC Feedback Form 12/12/13 Entry Id Please provide additional commentS about your visit to Maryland Health Connection today. Date Created 832 Honestly, what a mess. I couldn't even establish an account. Furthermore, I couldn't even get help when I needed it. Your website says your phone lines are manned until 9:00pm but when you call the voice response system 2013-10-0221:02:45 says 8:00pm. Another example of our tax dollars at work. Then when I did a search on the site regarding the protocol to establish an account, nothing came up in my search. How in the world do you intend on servicing the tens of thousands of people who will be utilizing this site for health insurance? Your launch was abysmal. And you have had how long to set this up and do beta testing? It's funny that a private entity can launch a major online gaming video (i.e. HALO, to name one) and their site doesn't crash. All of you should be fired. 833 Can you please I have been trying for 2 days and have not been able to use this site. Yesterday I just could not get past this page. Today I get to the Log On Page but no way to set up a new user only a Log On Option. Can you fix 2013-10-0221:03:14 this so we can hope to get a chance at Health Care. Thank you 834 Day 2 MStill can't sign on. I actually could get through the annoying the system is busy. So now I get to a log on screen that wants me to enter my user id and password. However, there is no original page to set up the account 2013-10-0221:06:38 so I have no user id or password! I check for help, searched, did everything and NOTHING! Again, useless! 835 I tried the 'Get Started' connector and it wanted a Log-in and PasswordM·1 have not set one up! I entered my name and a password and got the message that this was an invalid log-in. Don't know what to do from there. 2013-10-0221:06:45 Difficult to tell where J need to go. I am a single female, age 56, no health issues, and no insurance at this time. I am not eligible for Medicare/Medicaid. I am a substitute teacher, not a lot of income. I have found this frustrating from the word Go. Myemaii . < 836 I understand the high volume of traffic trying to sign up or take a look at the options available but i believe the fact that we cannot access the website yet is making it look bad for the affordable care act as a whole. I am a full 2013-10-0221:15:15 supporter of the affordable health care and i am excited to be purchasing health care but its been two days and i can not even explore the options available. 837 When I clicked on "Get Started" it took me to a login screen, but I had not set up a login or password yet, so I couldn't get into the system. I couldn't figure out how to set up my account. HMMM. Help?! --_._- 2013-10-0221:18:00 - I Otherwise, the site looks good. I'm looking forward to trying it. 838 When I "Got Started," I was prompted to log in with my username and password. However, there was no alternative prompt to sign up to receive a username and password. How can I enter a username and password if I can't 2013-10-0221:18:02 put one in your database? - 839 I can't get past the Login page. I no longer get a prompt to set up an account and since I don't have one, I can't login. This morning I could fill out the account form but it would not submit; now 1can't even get to that form since 2013-10-0221:20:02 my only option is to login. 840 I wanted to create an account. I clicked on "Get Started" and got a login screen for those who ALREADY had accounts. WTF! Come on - you're giving this a bad name. 2013-10-0221:22:20 841 Clicked on the "Get Started" button to access website.No option of creating User ID and Password. Validation Messages are not displayed. Unable to create user accout 2013-10-0221:23:18 842 I can't login, there is no place to register to login! Way to go Maryland! 2013-10-0221:26:07 843 I do not see where I can start. When I pressed the "Get Started", it brought me to a log in window. I did not set up my account yet. There has no where I can get into the application page. This is really a ridiculous webpage 2013-10-0221:30:56 design. Terrible. Please make it simple and easy to access. Thanks. 844 The get started page takes me to the login page and I have no way of creating a profile. Can not log in without a login ID and password. No directions on creating a profile 2013-10-0221:35:54 845 While the website appears to be working today, it is not possible to register. It is only possible to log in. 2013-10-0221:39:56 846 This is the worst imaginable experience I could have imagined. A complete waste of time, and this is the second day of time wasted I will never get back. 2013-10-0221:40:41 847 Could not find a place to create an account 2013-10-0221:44:38 848 Is there any chance that this Site will work? Please let me know at when the Site starts working. Thank you. 2013-10-0221:44:42 849 As individual, I could not go through the first screen, which asked me to enter my username and password. I DO NOT HAVE ANY!!! At which link should I create userna me/password? 2013-10-0221:46:36 850 I cannot login to the system. If I click "begin" it takes me to the login screen, but I haven't yet created any login information or account on this website. Anything else I click (forgot username/password) times out or takes me 2013-10-0221:50:22 nowhere. So basically, this site is not functional for me in the slightest. Assistance in actually creating an account and being able to get health insurance would be great. 851 at first I was not able to get to the create an account page. Now there is nowhere to create an account. All ther is is the login panel. earlier today there was that with the create an account next to it. 2013-10-0221:50:27 852 No where on the site will it let people create a new account. I spent forever trying to find anywhere to create an account and it wouldn't let me. 2013-10-0221:51:42 853 It would be extremely helpfUl to see rates without the need to logon 2013-10-0221:53:18 854 I clicked "Get Started" on Tuesday and Wednesday and nothing happened. It took me to a "login" page but did not give me an opportunity register. It just says "username" and "password". So how am 1supposed to even sign 2013-10-0221:55:13 up? I <:Ittl u!>illg <:I Mdt:Book Pro <:Illurullllillg FirE;!fox. 8SS GE'!t Started asl(s for my user name and password. I DON"T HAVE ONE. How do I get one? Not through gE'!t started. 2013-10-02 2L59c48 856 I am tired of getting kicked out and losing all my information because it does not want to save. Whoever thought this was a good idea needs to rethink their decision. 2013-10-0222:02:03 857 Even after a full day of trying, could not register. Every poorly designed system (from Hardware point of view) 2013-10-0222:03:48 858 Won't allow me in without a user name and password which I do not have. 2013-10-0222:08:08 859 WE WERE NOT ABLE TO ENRROLL AS WE CAN NOT BROW5E OR CHECK THE LIST OF HEALTH INSURANCE COMPANIE5. 2013-10-02 22:09:00 860 Most individuals on these sites are probably trying to look at specific plans to compare with other alternatives they may have. For those not prepared to join a plan, the need to create an account first is irrelevant to the task at 2013-10-0222:10:58 hand and an unnecessary burden, especially when the process fails and one is required to start over. Moreover, this creates a server load involving database transactions and validation, which contributes to site congestion. I realize that it is too late to fix this in all of healthcare.gov, but the account creation process should not come until a user actually wishes to join a plan. I realize that this is a monumental task, but I just wish to point out the possible consequences of this design decision. By comparing the number of accounts with the number of actual plan registrations you'll be able to estimate the validity of these concerns and user time lost. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 861 I have been trying to "get started" but every time I click on the "Get Started" button I get a login and password box. Since I have never set up an account, I can't login. [have searched the website for how to set up an account, 2013-10-0222:11:05 but it is nowhere to be found. Please fix the glitch. 862 Beautiful site. Just not functional. 1hit get started and it took me to a sign in page. But didn't allow me to actually sign up ...only sign in with my username and password that I can't figure out how to sign up for! 2013-10-0222:13:44 863 WORST USER EXPERIENCE EVER. WHOEVER CREATED THIS SITE SHOULD BE FIRED! 2013-10-0222:15:28 864 WHERE DO YOU CREATE A USERNAME AND PASsWORD????THls SITE IS TOTALLY MESSED UP!!! I CAN NOT GET ON THE HEALTH CARE.GOV S!TE,AND CREATE A USERNAME BECAUSE MD IS NOT ON THE LIST.... WHERE THE 2013-10-0222:17:14 HELL DO I GETTHIS INFO????? 865 there are probably web sites that are worse than yours, but it would be very difficultto find them. I came to the site with very simple goal: to see list of available health plans in a table form with each plan having a brief and 2013-10-0222:18:33 clear description of   sentences; plan type (HMO,PPO,lndemnity etc), monthly/yearly premium, deductibles, payout boundary, government payment assistance availability etc. Each plan must have a link to a more detailed information about the plan. Access to this table and underlying details should be immediate; this should be the content of your root page. All other crap (your meetings, notices, newspaper articles, your board of trustees etc etc) should be accessible through a single link off this main page; may be some people will be interested in all that. After I will look at the plan table and at details for some plans in the table, I should be able to click Subscribe/Buy link for the plan I am interested in. Then i should get an explicit page that describes the transaction: what I am buying and what I will pay. After i confirm that I want it, you should ask me or Register, provide my information and payment. If premiums depend on demographics (family members, their ages and gender) then show the initial table for a default value (say, family of 3) and allow me to change number of family members and their ages, then modify the table. This is the ABCs of web design. look at amazon.com and other good sites and try to copy them. Even mediocre sites like carefirst.com do a way better job. Or, I forgot - this is Government web site. So by definition it does not work and cost millions. 866 When I clicked on the "Get Started" button, I was directed to the login page which asked me for my user name and password. I have not logged in before, so I have no user name or password. There was no information on 2013-10-0222:23:11 how to establish an account. I tried the help function and the FAQs, but couldn't find any details. I am using the Google Chrome (Version 29.0.1547.76 m) browser running on Windows Vista Home (Service Pack 2). 867 I have been trying since yesterday to set up an account. I managed to very slowly get all of my information in and answer the security questions, but the site froze at that point. I tried again today and still was unable to set up 2013-10-0222:23:35 an account. I already have insurance from my employer and just want to know prices, but I can't get there without an account. I am very frustrated and dissatisfied. 868 I can't even figure out how to create an account. [get to the login page but there is no option to create a new account. 2013-10-0222:24:24 869 I have been trying for two days to register to no avail. It is 10:30 at night and the website is not functioning properly. 2013-10-0222:25:34 870 I have never seen such an amateurish attempt at cobbling together a website. I was successful at completing the enroll form once today; afterwards, your site told me it couldn't identify me from the information given, even 2013-10-0222:26:33 though I filled out everything you asked for. I called the .number you so graciously provided to try to complete this thing. After a 45-minute wait on hold, a cheerful lady was eager to help me. [t was almost worth the wait to hear her say, "You'll have to try again later; [can't get the page to load." [ haven't even gotten that far since then, try as [might.... 871 Your website was not user friendly and needs a RE-VAMP and RE-Oragniazation. Alii wanted to do was to compare different premiums and different out-of-pocket expenses for different plans BASED ON MY INCOME yet [ 2013-10-02 22:28:19 couldn't find a site that could help me compare. yes I knew that there are platinum, gold, silver, and bronze, the higher premium you pay, the less out of pocket expenses. But [wanted specific numbers. [ used "get started" button yet it requires a login which [didn't have and it did not explain how [could create an account. I clicked on the purple "Need Help Now?" and tYped in "compare plans" and "create an account," yet the page that came up , didn't really compare costs of each plan or explain how to create a login to get started. There are so many pop-up pictures and windows that prove to be very distracting. Get rid of the head banner "Maryland Health connection"--it stays on constantly and actually blocks the text and views underneath it. The federal government's healthcare.gov website is more user friendly and streamlined. No complaints there. 872 I tried to make an account "get started" and was unable to. Please send me a link to a functioning page where I can get started. 'm excited to get started! 2013-10-02 22:29:55 873 There is no way to register. 2013-10-0222:35:14 874 How It Works says "compare plans". Where are the plans? The place where it says Compare Plans doesn't link there, Getting Started takes me to a log-in page where I cannot create an account. Did anyone try to use this site 2013-10-0222:35:59 before it was launched? 875 When I dick 011 gel Led, il rne rOT my login illrOltTlCllioll, lJuL I don'l yel helve el login. HoW the heck do I get a login when the page to create It demands I enter the login [ don't yet have Get real and fix your site P5.1 2013-10-0222:47:40 hnvp a PhD and havf' managpd an IT dl?rartmpnt, if [ r.an't mal<1? you .'iite work, you've doni? an inrredibly CTllmmy job 876 When [ click 'get started' it takes me to a login page but doesn't allow me to start a new account. 2013-10-0222:51:08 877 [am trying to apply and there is no button to sign up for a new account. It only asks me to log in. 2013-10-0222:53:20 878 There is no way to sign up... [ have tried all day. There is only a login component but that is all. 2013-10-0222:53:51 879 It's not working. I can't sign up -- [ can't even look up what the cost of the different programs would be!!!J I'm brought straight to the login page with no way to create a username. [ hope you are working on fixing this quickly!! 2013-10-0222:55:02 I 880 information all over the screen, get rid of the many scrolling windows, no where to register your user name, and can't log in without the user name. Going around in circles, and I'm not a idiot. Really anxious to get started. 2013-10-0222:56:41 881 [can not log into start a new account. there is no option for that at all when you click "get started". How can you expect residents to comply with this mandatory process if we can not even log in???? 2013-10-0222:57:59 882 was unable to create an account to get started. 2013-10-0222:58:45 MHC Feedback Form 12/12/13 Entry Id Please provide· additional comments about your visit to Maryland Health Connection today. Date Created 883 I am unable to find the page to set up an account. When I click the "Get Started" link, it asks for my username, but when I click "forgot username," the page refuses to load, and I can't find any other way to set up an account. 2013-10-02 22:59:15 884 Mobile based system not available? Now to drag myself to the library to use a desktop. And this is supposed to be easy? Typical Government at work. Keep the government shutdown. 2013-10-02 23:02:42 885 could not set up a new account or view costs 2013-10-0223:22:25 886 How do you create a login? When I click "Get Started", it takes me to a page prompting for a User Name. I could not create a new login or register. t'm 36 yrs old and worked in IT, and couldn't find a registration link after 5-10 2013-10-02 23:29:17 minutes of searching. Disappointed, was interested in seeing what is offered. Thanks. -- 887 Every time I pressed the link to get started it told me to give my username and password. There was never any option to create an account. I tried on multiple web browsers and the results were always the same. How can I 2013-10-0223:31:04 make an account? I have a chronic illness, and am in desperate need of health insurance. This website is making it impossible. 888 The get started page takes me to login before I could create an account and it does not give the option to create a new account. 2013-10-0223:37:19 889 On October first I "signed" up. A screen told me that your site was having difficulties process my signup. Now I am not able signup or reregister. 2013-10-0223:45:49 890 I keep trying to "Get Started" but it doesn't let me create an account. It insists I log in. When I even tried lost Password or Forgot User Name, even to the point of typing in all my info, there is no place to create an account to 2013-10-0223:46:45 continue. Other than that, the information is good. Redundant, but good. 891 The web design team should be sanctioned for the way the http://www.marylandhealthconnection.gov homepage jumps around when one tries to click on individuals and families. It is extremely frustrating to have every 2013-10-0300:01:26 other group such as small businesses, etc. pop up before one is able to enter the appropriate area of the website. It would also be much nicer if the website was 100 percent compatible with other mainstream web-browsers such as Firefox. Internet Explorer is not the only web-browser in use!!!! 892 Now into day three (3) and still no basic function on your site. What the hell is wrong with you people? Requesting he consumer protection agency launch an investigation into this fraud. 2013-10-0300:05:00 893 2013-10-0300:13:44 894 I'm really good at navigating complex websites. You offer too many less important choices. "Start now" should really pop out as the first choice. I tried patiently since 12:01AM Oct 1, and finally got in. Tonight, after filling in 2013-10-03 00:16:45 several pages, I got a "wait" message that was, eventually, replaced with: "Third-party server not responding. "The resource you have requested is located on a third-party server. Server has attempted to send your request to that server, but it is not responding." Next time, contract with a third party server that is not owned by the Koch brothers. Oh, and it appears that I will have to re-fill several pages of information, again, if and when that mystery third party server is made to do its job. I'm proud of Maryland's efforts to support this, but the execution leaves a lot to be desired. 895 For comparison, I went and visited DC's site on my iPad, and I was able to access the account creation page in under 5 seconds. Unfortunately, Maryland's site does not work on iPads. Furthermore, when I did get to the site 2013-10-0300:19:37 from a laptop, I could not find any way to create an account. I eventually accessed the account creation page my manually manipulating the address to get to the right page, and when I did, it said that the server for account creation was down. This has been a miserable experience. This website is a complete and total failure. There really are not enough words in the English language to describe how pathetically incompetent this makes Maryland appear, and what's worse is that I'm not even surprised. Maryland can't do anything right. I'm so glad I'm moving to DC. 896 I have been entering my information over & over & over & over & over & over & still have I gotten anywhere??? NO! lIn This is absolutely a complete waste of my time. I hav t been doing this over & over again for the last 2 2013-10-03 00:38:46 days. NOT fair 897 2 out of the 4 verification questions have nothing to do with me 2013-10-0301:00:30 898 1. (Note- I'm using Chrome) After (eventually) creating account, logged in and got black screen with MH logo only and nothing more. 2. Second time logging in was OK for a while - selected to look at cost of plans, got through 2013-10-0301:23:40 DOB/smoking/dependent's details/etc. questions then screen suddenly switched to a weird version of the login screen with everything scrunched up to the left hand side. - screen didn't work for actually logging in. 3. Third time logging in, everything OK up until the browsing plans screen - selected browse plans, a momentary flash of "finding your plans" then screen apparently gets stuck in FAQs and no plans ever come up. At this point any attempt in to go to another browser tab and return, press back buttons, etc. and I got a white screen which is either blank, or has Please Wait or Signing In in the top lH corner - the page is constantly flashing between loading and stopping and stays stopped only when the X (stop loading) browser icon is clicked. 4. Still haven't seen any plans or costs yet. Maybe I'll try another browser. 5 899 I spent all last night trying to just get to something after clicking the connector, then finally slowly after having to refresh the page for an hour, got to fill in my name, ss, etc. only to get to a page that said it couldn't verify my 2013-10-0301:56:54 IdentIty. Tonight I gOl CI pdge ltldt ollly hClu to lug irl with d ut>er Ildme dIlUpdt>t>wuru whichl uiulr'l hdve yeL. ArLer     rut dll110UI 01 t>0, I nndlly l:(uL dliOLlreJ UULLutl L1rdt l:(ot tile L1110Ul:(lt the legit>lldLioIJ ploLet>t>. So I eot a llsernClme Clnd password and loggl?d on but only got a blClck screp.n with your logo on it. 900 i simply wanted to learn about rates available, however i do not feel comfortable providing my SSN just to see this information. is it possible to shop, without requiring an account be created and providing my SSN? 2013-10-0302:21:17 - - " 901 I have tried for two days to create an account, each time the system has crashed by showing me an error page at some point during the creation process. After checking my email today.. 1 received an account activation email. 2013-10-03 02:23:12 That seemed great! 50 I went to sign in under that user name and now.. but now I'm getting a message saying the username is invalid. After that I went to try and create a new account ...since it I was getting a message saying the account didn't exist...and the website is telling me I can't create an account because my information matches another user. Now I just feel like giving up on this. I don't really have the time to call during office hours and have this taken care of. I don't see where (other than in this form) I would email the exchange to have this fixed. 902 I attempted to create an account on 10/2/2013 in late afternoon. I entered identity information up to including my 5SN. The webpage hung. After 35 minutes of waiting for the next screen to appear, I exited the webpage. It is 2013-10-03 02:45:08 10/3/2013 at 2:40 a.m. and I completely filled in all screens for creating an account and it returns the error message "user already exists call 855-642-8572" -- There is no way for me to access the information. I attempted to login with the username indicating I forgot the password and the system finds no record. Please contact me at- MHC Feedback Form 12/12/13 Entry Id Please provide additionalcommenti;; about your visit to Maryland Health Connectiol1today. . Date Created 903 This has been extremely frustrating, but I'm not giving up. When logging in, even if I select "remember me", it always requires me to re-enter my password next time I log in, and I have to log in frequently because of other 2013-10-0303:08:38 problems: It seems (this is just a guess, but it fits the pattern I've seen) the site has a relatively short timeout when filling out the application forms (name and address, ethnic details, second member same, and so on), and if I take too long before I press "Next" it displays a little (upper-left section of the page) Maryland Health Connection login page again, even though it still shows me as logged in in the upper-right corner of the full page. Logging in from there doesn't really seem to work. If I start over at www.marylandhealthconnection.govand log in again, it sometimes allows me to continue with my application, and other times makes me start all over. Regarding the help text, it's less than helpful in a few cases, e.g. when filling out the application first page {name, address, contact info, etc it allows me to enter three phone numbers (home, work, mobile), each of which has three fields, but when [submit the form I get an error at the top saying "phone number must be in   format (or words to that effect). Doesn't say which phone number it doesn't like, and I can't find a way to enter a phone number it will accept, so (since they're optional) I leave them out. Similarly when it requires entry of a social security number, there's no help about how it should be entered; I tried the typical 111-222-3333 format, and it says it must be 9 digits. Well, that IS 9 digits, but what it wants is 1112223333. Also, it's frustrating to have to, after entering all my personal information to register with Maryland Health Connection, I have to enter almost all the same information again when beginning my application. I hope you get these problems (and whatever others I haven't yet encountered) solved soon. It's better today than it was yesterday (when I couldn't even get started due to sluggishness or failures to respond), so I still have hope. Thanks for readiing this; I hope my comments help. Feel free to call me or email me if I can provide more details or clarify what I'm trying to say. 904 This application interface is awful. All you have to do is try and apply to see one of the many problems I'm having. There has been plenty of time to work out, and test, this site. After an hour login in over and over, getting 2013-10-0303:35:50 system errors over and over, and resetting the site multiple times, it looks like I now have no information entered on my application. I was as far as entering my income, but the page never showed up. My username is , . '1'. Please let me know when your site is corrected, and tested, so I can continue this application. 905 I could not find any provision to enable me enroll. We wanted to enroll but the website has nothing for that. It's disappointingly a sabotage. People want to register if we can see where to click to do so. 2013-10-0303:46:18 906 Site keeps crashing when clicking thru to the Next page. After crashing and attempting to Resume my application, I'm continuously redirected to a page that gives me the error ... "Please correct the following errors before 2013-10-0303:53:10 proceeding. The field 'Identification Number' must be a whole number." There is NO field to enter the Identification Number. This is probably passed thru a cookie but is discarded when site crashed ... so NOW I have a Identification Number but no where to enter it. Ridiculous coding. 907 After finally registering account (site was chocking, bottlenecking and looping), I finally created an account. Upon logging in, I found only a logo and black screen - no navigation or progress. 2013-10-0304:46:12 908 Although when the site worked properly, it worked but when it did not it sucked. I had to repeatedly login again and several times re-enter information previously entered several times. The final straw was when the 2013-10-0304:50:29 application was requiring information from me but nothing to select or enter and I could NOT go any further. The system errored our on the phone number fields as well. apparently theres a format requirement yet the fields are already parsed. Where was the QC on this project!!!! I???? 909 10/1- total fail; 10/2 total fail. My ability is OK, Your Utility is NOT 10/3 Up at 3:30 AM to attempt access, 3 tries without success to get to "Set Up Account" page, 4th try a charm- Filled in basic data (The zip 4 is STUPID, nobody 2013-10-0305:00:07 knows their zip 4, but [found it via another website, you don't need it, it seems a built-in obstacle). Hit next and was advised ID PROOFING NOT AVAILABLE TRY BACK LATER Will continue attempts, but the inability to manage this site is proving tea party haters correct. This mess is a train wreck. Ask POTUS if you can borrow a server from NSA, they seem to have plenty. I'm not a tea party hater, but this experience is beyond frustrating. 4:55 AM, zero results. Thanks a lot. AETNA has advised they will not renew my ridiculously expensive policy, I am uninsured as of 12/31, and I'd like to get resolved. Send me the back door the successful applicants are using - :kviffe MD 910 I took me two attempts, yesterday and this morning to get through the account set up. Now I have started fiffing out the application but have filled out the first page with basic data 4 times. First time it kicked me back to sign 2013-10-0306:39:09 in screen, second time I tried to save and exit and the form was lost, third time...took me back to sign in again... and the last time, it is asking for a correct phone # and I have it right but now it is frozen and won't continue or do anything. I must say that this is a major glitch....... l have now at least 3 hours of aggravation just to get no where....except I do have aiD # 911 finally got my account set up. now i cannot enter all my family information. it just crashes and I am back to the same page. this is frustrating. 2013-10-0306:42:02 912 This site is so bad it's breathtaking. You had three years to build it, and this is the best you could do? Aside from the poor design, the functionality is practically nonexistent. I was finally able to create an account and get in and 2013-10-0306:44:25 view plans (after about five minutes), and they're crammed into a little space at the bottom of the page, with practically no information about each one--and no way to conveniently look at them all. When I tried to click View Plan Details, it worked the first time but not after that--and most of the plan details were not available anyway. When I tr·ied to reload the page, it went back to the beginning of the process (and why do I have to enter my date of birth to view the plans? You already have that anyway). CareFirst offers most of these plans, and their site is much easier to use. Why don't you try to fix this so it's more like their site? And then everyone who worked on this should be fired. " 913 The Bood: I was finally able to create an aCCOlint today after ml1ltiple failure.:; rreviollsly The bad: Attempted to go through the application process, at least as far as beins able to compare plans. Encountered numerous 2013-100307:10:46 problems/bugs, for example: 1) the section for calculating income doesn't work very well and my income was incorrect several times, still not sure it accurately calculated deductions from income; having to enter starting and ending dates for every income/deduction entry was tedious and made more so by having to use the calender function used on the form; 2) at certain points during the interview when I clicked next or save & exit I would mysteriously get sent to a page that looked like it was for entering httpcommandsand asked me to log in again, which didn't work anyways, fortunately I was able to get back to where I left off by clicking on the home button and selecting the application again; 3) the search for physicians during the select a health plan interview didn't work, got several script errors; 4) the comparison function didn't work at all; 5) the link for seeing plan details didn't work at all for any of the plans; 6) I wasn't planning on signing up for a plan yet, but I don't think I could have if I wanted to .... the site just doesn't work well enough and needs lots of bug fixes (whoever is stress testing this site is missing a LOT of errors). 914 Finally able to go through the account creation process. Received an email that I was successful. Tried to log on with my user name and password. System will not let me. 2013-10-0307:12:16 MHC Feedback Form 12/12/13 Entry Id Please· provide adl;iitionaJ comments about your visit to Maryland Health Connection today. Date Created 915 Have found more problems and errors: My home page shows the last time I logged on as last logged in on Saturday, January 1, 0001; while 1was going through the application process I found so many errors that I decided to 2013-10-0307:27:24 abandon it and start over; however when I go to my home page and click on resume application I keep getting sent back to the "bad" application .... how do I get rid of it? To make matters worse, another application I started had less errors, but now I can't access it ... I can only access the application I don't want to use! Users should be able to delete applications they don't want to keep and also have a way to save multiple applications, just like I can do with thousands of other web based programs. 916 I finally got in! However, I got kicked out repeatedly. It wouldn't be a problem ifthe save and close button actually worked - well it does, but only when you are still progressing through the system. Once you exit out and 2013-10-0307:52:59 return, you must start over again. At least I did. It told me my phone numberformat was incorrect but it would not allow me to input the numbers any other way. I had to not put in my phone number. The "bi-weekly" pay option actually calculates 2 time per week rather than once ever two weeks. Once J finally got to the health plans, it was blank. and there was no way to go anywhere from that except to the beginning to start all over again, even if I had just completed the whole mess. Either there are no health plans for me or... 917 Third day attempting to navigate this site. After numerous attempts I've either not been able to get on site or have gotten to a point in which a message appeared to try again later. The farthest I've gotten is identity check but 2013-10-0308:02:09 received a message stating it wasn't available at this time. Ridiculous! 918 Are there any IT people that are certified working with this website!!! Very Very dissatified with how slow this process is 2013-10-0308:20:02 919 I've been trying to connect since Tuesday, still unable to even open an account. I understand "glitches", but this is starting to feel "structural". So, 2 questions: 1) when can t reasonable expect to be able to connect properly, 2013-10-0308:43:35 and actually shop for health insurance? and 2) are there alternatives to the web site, where I can go in person, in Frederick MD? My email, in case you want to respond: - I look forward to hearing from someone, anyone. Thank you. - - - 920 Wait time is too long. I can't even get past the registration process. I have only been able to enter the personal information, click Next and sit and watch Wait, which never ends. I actually left the room and went to get 2013-10-0308:44:47 something to eat and drink and came back and nothing had changed. I think whoever heads up IT/Internet Services should be replaced. Maryland should have been prepared for this. I can go online to Amazon or Ebay, register and shop in less time than it has taken to not get registered in Maryland Health Connection. Did anybody think to upgrade the selVers and other hardware to accommodate the increase in demand? This is for every aspect of Maryland Government. We are encouraged to use the Internet but every website has a response issue and it is growing. They could have bought some used stand alones and mapped them to be used as servers to help handle the load. $200-$500 a pop is not expensive. How many counties do we have in Maryland. Two or 3 stand alones per county? I'm job hunting can I have ajob on the Planning Commission? 921 I have tried several times to get through the screens. Every time I try I get so far and then I am asked to sign in again. I wind up having to close my browser and reopening it. When I get signed back in I find that t have to start all 2013-10-0308:45:14 over again from the start. The system will not save ANY of the information I previously entered. Even if you click "Save and Exit" the information does not save. This is very annoying. First of all, why does the program freeze up and refuse to go forward? Secondly, Why am I forced to re-enter information I have already entered a dozen or more times? 922 This is day 3 of the ACA rollout and I can't even get past the first page. This is pathetic! I thought Maryland was at the forefront of this. Even worse, you send people to the consumer update page and it hasn't been updated 2013-10-0309:12:25 since October 1 and it is now October 3. It really makes me wonder about how successful this program will be and I am an ardent supporter of the ACA. 923 The site doesn't work. Every time I click on "get started" it takes me to a screen where I can see where you would enter your login info, but the page is shaded & I can't enter any info. It doesn't work at all. 2013-10-0309:12:39 924 This system is just a piece of crap. I am trying to register for last 3 days and I can not even pass create account page. , 2013-10-0309:14:02 925 If the website is still having problems due to volume, there should be an updated consumer notice posted. The most recent notice is Oct 1 and today is Oct 4. If it is better to try at certain times of the day or night, it would be 2013-10-0309:15:37 helpful to have the notice indicate when those time ranges are. I was able to open an account on Tuesday, but I have not since been able to get beyond the first page of the questionnaire regarding basics (which I have filled out multiple times but not been able to save and also not been able to proceed to the next page) in the "purchase" option, and also not able to shop without buying (can't get past the first page there either). THX ... - 926 My Mac OX 10.4.11 cannot support browsers that will display your site correctly. So unless I buy a new Mac or PC (which I can't afford), I won't be able to access your site. You have adopted a format that excludes people like 2013-10-0309:17:19   me, so I assume you are only interested in attracting those affluent enough to buy the proper equipment. I thought the whole point was to make this affordable, but you've made it clear to me that I was wrong. I apoligize for my misconception. Sorry to bother you. 927 too many items on home landing page. ICONS skip around. Hard to fnd the start here process. Need to redo landing page. Make it cleaner and clearer for those that want to go to enrollment versus just looking for 2013-10-0309:32:20 information. In the attempt to make it look good for they eyes, there are too many pop ups. Too many places for questions, design is not useful for people who are savvy using web sites and will be hard for people with little 01 knowexpel'iellc.e. MD sile is not alot better. But I give you great kudos for the first attempt. I am sure it will get better over time. 928 this suck!;, why isn't it ablo to handle the caseload!; 2013 10 03 09:35:37 929 will you all please fix this website? 2013-10-0309:36:03 930 Unsuccessful for the third day!! Stuck at sign up. 2013-10-0309:41:25 931 I was finally able to make an account this morning 1O/3{ after trying since 10/1 many time throughout the days) but every time I try to log in ( putting in my user name and password) and click sign in, I am taken back to the sign 2013-10-0309:49:05 in screen. You guys have had MONTHS if not LONGER to get this website up and running. 932 I first checked out Maryland Health Connection website Wednesday night (10/2/13) at llpm intending on finding out the premiums and out-of-pocket expenses for different plans based on my income level. I could not find the 2013-10-0310:12:35 link that would give me that information. I clicked on "get started" and it required a login which I did not have and the site did not explain how to get an account. However, when I checked the website the next morning, I saw the link I needed, which was not there the night before ("Create an Account" next to the login). Why was the "Create an Account" not there the night before? Was the link taken away due to site maintenance or did the link routinely disappear after Off-Hours? Please EXPLAIN if you're going to make some links invisible during certain hours. A simple phrase of "Down For Maintenance" would suffice. MHC Feedback Form 12/12/13 Entry Id Please provide additional comment8about your visit to Maryland Health.Connection today. Date Created 933 SERVERS/CONNECTIONS ARE TOO SLOW! 2013-10-0310:15:32 934 After 3 days, I finally got to the log in page. I started entering the data, but the system shut down. If I had any choice, I would give up. r have a family and this is not an option. If I were single, Ijust pay the fine and do without 2013-10-0310:16:09 health insurance. 935 2013-10-03 10:17:39 936 2013-10-0310:25:32 937 Total bummer 2013-10-0310:36:42 938 I tried to set up an account, but got the error message "user already exists". Obviously that's not the case. I understand this site is getting hit with a lot of traffic, but with all the computer geniuses who live in Maryland, you 2013-10-03 10:55:38 should be able to deal with this situation. Please try to hurry up. 939 2013-10-0311:01:23 940 2013-10-0311:01:38 941 This website is one of the most put together, clear websites I have seen. I work in health literacy and this is a perfect example of what a health literate website should look like. Thank you! 2013-10-0311:23:14 942 Day three of my many attempts to utilize this system. got a bit further today. Actually had an account set up, went into add all our info. finished the page and the system froze...again 2013-10-03 11:27:33 943 There is nothing on the first initial pages of the website that show how you are to access the plans/rates that are available to you. I clicked on every topic, and even wrote in questions to search (where is plan information 2013-10-0311:41:49 located), and nothing addresses this, just shows generic answers. I finally had to call the number and was told that you had to complete an application to find out the info--why isn't this prominent on the opening page???? That should be told upfront, along with the fact that you will get a pin number so you don't have to make an immediate decision choosing your plan. I wanted to have time to make a decision and find out if my doctors were in the plan before I committed to a particular plan, so I had been hesitant about completing the application. If plan access info was on the front page, then the rest of the website links would be very informative. 944 This is such a bad way to start the Exchange. You should have told the public you were not ready to go live. At the very least, you should post the rates for the various plans BEFORE you make people waste time trying to 2013-10-03 11:42:36 create an account, sign in, etc. And the phone help is no better. How can your "helpers" not know the cost of any of the plans? MD was not ready to go live on October 1 and should have told the public that was the case. If this is a sign of how things will work. with Obamacare, we are all in for "huge disappointment. What was all the hype about? 945 I've been trying everyday through out every day trying to create an account, and I still cant.:( 2013-10-0311:43:57 946 Still non-responsive on Thursday! 2013-10-0311:51:23 947 When I tried to open account it told me that my email account format is not valid. My email is: Could not get any help from that page. You have to add the option to ask for help in each step of the 2013-10-03 11:57:25 way. Can not enter as this is my email.. .. Regards and good luck! 948 With as much as we pay the state of Maryland in taxes, I am very disappointed in your inability to get this web site running properly! It has been 3 days. What is the problem? Don't say it has too much traffic because you 2013-10-0311:58:16 should have been prepared for this event!!!!! 949 On the 3rd day of trying, I finally was able to the page where I have fill out the Identity infos. I had to do it several times, hit Submit but then the system did not go anywhere. On the last time, the system showed a message 2013-10-03 12:14:46 about Identiy proofing did not work and to try later. All of these were a waste of my time filling out the Identity part repeatedly for no avail and the system did not keep the infos so you were forced to re-enter everything again and again. 950 I'm trying to find an exemption like congress and the president have. Can't locate it on the site. 2013-10-03 12: 16:46 951 Unusable :( 2013-10-0312:18:19 952 How can Login when I see no place to register first? Where do I see the various options available? 2013-10-03 12:39:21 953 The instructions are not dear or obvious. After the site crashing 2x's, I was able to create an account and receive a confirmation email. I.D. #._ -- Ive tried to logon 3 times to do the application process, but once I 2013-10-0312:39:48 get to that page, it freezes then I receive a message that the page can not load. I do not have ink to print the applications. I dont understand why a website would be created that not only doesn't work but even the creators of it know that it doesn't work. 954 I am unable to login and stay logged in. When I complete the questons and hit next it doesn't go anywhere so I have to start all over and the information is not saved so I have to keep filling out the same thing over and over 2013-10-0312:54:23 until it takes which so far I'm only at the part where you get to enter houeshold info. It took 3 days for me even to get to the part to where I could stat an account. I am extremly FRUSTRASTED with this whole process and still have NO information or insurance! 955 When I try to enter my personal information on the "Information About You" page, it keeps saying it is not entered in the proper 5 or nine digit format. I have tried both 20817 and I theoseo keep eetting rejected. 2013-10-0312:57:50 I therefore cannot use the site even though I have properly registered. Very frustrating. 956 once I entered all my personal info, website says can't create account at this time. why is ssn mandatory but address and phone is not???Has this website been hacked already??? 2013-10-03 13:11:26 957 I was able to set up an account - yay! But that took three days and now, of course, I get a black screen with just a logo on it when I try to actually look for insurance. Keep trying. But do it fast. 2013-10-03 13:12:18 958 Information on creating an account should be easy to find. I've yet to find this information. The website appears to be designed by highschool kids from Gilman or Roland Park. Also, proper load testing would have revealed 2013-10-03 13:17:25 issues and the need for better written code or more horsepower in the boxes. 959 Have not been able to register as of yet due to the technical difficulties and the overwhelming amount of people tyring to register as well. Will keep the faith and keep trying until I succeed. I truly understand that these type 2013-10-0313:17:50 of problems can occur when many are trying to do the same thing at the same time. This is my third day attempting to register. Please do not take this response personally. I understand new software can have glitches, but I'm sure they will be worked out sooner or later. Keep up the good work because I know your administrators and technicians are trying! MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 960 The only thing I have been able to do so far is to create a login account and that was at 5:15 this morning. Even atthat time, the system would not take me any further than a white screen that comes up after you login. This is 2013-10-0313:25:41 day three for me trying to get something from the site. Not a good start, but it does show the unexpected level of interest in getting healthcare. I hope these access and performance issues can be resolved soon. It is fodder for critics and frustration for those who need to sign-up. 961 2013-10-0313:36:19 962 Two things. First, there is an issue on your ACCEPTANCE OF PRIVACY POLICY AND CONSENT page that prevents me from being able to check the box to agree to the conditions. It will not let me check it no matter which 2013-10-0313:40:40 browser I use or how many times I click it. It appears to be related to the content being insecure. When I tell my browser to allow non-secure content, I can check the box. Too many users would not be able to do that. Also, even as a webmaster, I found it incredibly difficult to actually determine where I needed to go to start browsing coverage options. Eventually, [figured out that it was an option within the dynamic menu at the top, but that isn't really intuitive. It should be a clear link like all of the other topics lower on the page. Also, those dynamic menus are very quirky how they're designed. Too much changes and it's not clear if you've moused over the wrong category since the whole top section changes. 963 I signed up through all the require steps and received email conformation, but when I'm directed to "sign-in" with password and ID the opening page is Black with the logo visible but nothing else happens.. ????????? Jesse 2013-10-0313:41:37 Buckles 964 I will probably use eHealthlnsurance since your site will obviously never work properly. 2013-10-0313:57:33 965 Was not able to progress past Applicant Details section of application. Received error message indicating I need to fill in a phone number, despite all fields being filled in. No indication within application where phone number 2013-10-0313:57:55 should be filled in, only red error message box at top of page. Error Message: "Please enter a valid phone number. It must be in the format There is no where on the application to fill out phone number in said format, phone number areas are broken into three fields: [XXX] [XXX] [XXXX] 966 Still can't create an account. At least today there's a link for creating an account, but clicking on it just results in a timeout. Whoever designed the test protocols for this website needs to be fired. 2013-10-0314:07:30 967 We tried to fill out an application and the Wait message appeared at the bottom of the first page, for over an hour, now. 2013-10-0314:12:26 968 Unlike yesterday's disaster, today I was able to actually get to Create Account form and filled it out. At the set password step, the system seemed to lose its mind. It says "The selected User Name (User IDj is already in use." 2013-10-0314:19:58 and that's impossible. So I went to the login screen and that says "HPDIA0200W Authentication failed. You have used an invalid user name, password or client certificate." The disaster continues. All [want is rate information. There is no good reason not to simply publish the rate information and let us all figure the rest out on our own. Your system might someday be faster and easier than paper and pencil, but currently it's not only useless, it's extremely frustrating, a pointless waste oftime. 969 Slowest application I have ever used! Each page took at least minutes to load if it even finished at all. I created my account, that took 20 minutes, and when I went to login after submitting my credentials, I just got a black 2013-10-03 14:25:33 screen with the "maryland health connection" logo and that is it. Extremely bad experience. 970 The small business/Individual mouseover on the front page needs to be redesigned. You cannot access the other one without moving your mouse way out of the one you selected. If you mouse over right to left to get to the 2013-10-0314:33:23 individual one, you are stuck looking at the small business section. Then you have to move way over to the left or down or up, and over to the left and get the mouse over the individual section. Needless hassle. I'd suggest making the popups just cover up the individual or small business picture and not pop up right in the middle of the screen. You can really get a headache from all the flashing going on trying to navigate that popup. I like the clean design and while I wasn't able to get anything accomplished, I'm aware of the difficulties with a launch that wasn't quite ready for the amount of people trying to access it. However, it's been 3 days and there hasn't been much improvement. Everything is still taking way too long to load. Hire a usability expert, listen to them and implement their suggestions! 971 This is the worst designed, tested and implemeted computer program I have encountered in my life. A COMPLETE DISASTER. You guys are an embarrasement to our state. Other states dont seem to be cursed with this 2013-10-0314:36:35 problem. 972 just a pain in the ass as well as your customer selVice I will go and find my insurance elsewhere •...'.>' 2013-10-0314:40:16 973 How do i sign up and create a log in point? 2013-10-03 15:09:30 974 i have spent hours trying to create an account..and have not been able to get through the system. 2013-10-03 15:29:23 975 Finally got logged in---now as you proceed thru the     getting logged off site, and all information put in for all the pages is     to start all over then the same thing happens as you are 2013-10-03 15:35:10 disconnected from the site, and all information is lost for all the and over again--spent about 3 hours trying to get thru it with no success 976 This might be the worst functioning website I've seen on the internet in the last 20 years 2013-10-03 15:37:10 977 Your site doesn't even work. If you cant even do this properly I'm starting to think I shouldn't trust you to something as important as my healthc.:are. Wtlcillhe heck ii going on?!! I just need to get covered! I'm starting to think 70B-lO-Ol1.':44:7H the knucklehead republicans W(lre right about all of this... 978 I finally got an account. When I login and go to the page to browse plans, it screws up again, I think. The damn thing was "looking for plans" for at least 8 hours today and I guess wasn't successful. Either the search feature is 2013-10-0315:55:04 broken or there are no plans out there for me. I wish you'd let me know so I don't waste any more time on this... 979 This is without question the worst online experience I have ever had. Is your technology running on a 1996 PC? I have tried for 3 days to register and I officially give up. Ridiculous! 2013-10-03 15:56:43 980 After receiving my account registration I logged on and the applicant information screen will not allow zipt4 it keeps saying not valid for county yet it is correct. It was accepted for the account creation screen. Also, had to 2013-10-03 16:05:38 blank out the telephone number information because the edits were not correct...kept telling me the format was incorrect, Yet the fields were filled in correctly. [t would not let me go any further past this screen and it would not let me SAVE & EXIT or NEXT. 981 I was unable to login to the site. I established a user ID and password a day ago, but I have not been able to log onto the site since. When Can I expect these issues to to corrected? Email cerely, 2013-10-0316:13:17   982 IThis is ajoke, right? This is what I pay taxes for? You had three years to get the website ready. Is this what I can expect with my healthcare? 2013-10-0316:25:23 MHC Feedback Form 12/12/13 Entry Id Please provide addi,tic:mal comments about your visit to Maryland Health Connection tOday. Date Created 983 pitiful 2013-10-03 16:25:49 984 Typical government mess 2013-10-03 16:29:02 985 you should have had the DMV or the post office running things. par for the course for another government boondoggle 2013-10-0316:30:19 986 Are you going to publicize the feedback responses? I doubt it 2013-10-0316:31:05 987 poor, poor, poor. i want my free healthcare 2013-10-03 16:31:48 988 I have been waiting for over 7 minutes and cannot even get in to create an account. Very poor performance. 2013-10-03 16:51:23 989 I have tried 2 separate times to gain access to create an account and each time I get a message that says the website is unavailable. It is extremely slow and not well maintained at all. 2013-10-0316:51:55 990 Have been waiting to "connect" for 22 minutes so far. This is totally unacceptable! Why isn't it possible to browse plans without going through the step of creating an account? Without knowing what the plans are offering, I 2013-10-03 17:04:10 have no way of knowing if I want to apply for any of them or not. This is a very poorly designed application. You need to fix it so that it better serves the public or this is going to be an utter fiasco. People need health insurance. It's disgraceful that this is the best the state can do. 991 epic fail. ..this whole idea is an epic fail. 2013-10-0317:04:51 992 Your front page should be clear what shopping period is and when coverage is effective if one buys. 2013-10-0317:22:58 993 This is the 4th day I have tried to access this site and apply... still have not even been able to create an account. Looks like another fine piece of work by our idiot Governor. 2013-10-0318:02:09 994 J've wasted hours over three days trying to sign up. Since the system doesn't work I guess the requirement to have insurance will be dropped. 100% failure. 2013-10-03 18:07:52 995 your system keeps crashing 2013-10-0318:16:09 996 Long latency on Google Chrome. Somewhat shorter on Internet Explorer. The ultimate frustration came during the application process when the system would not accept my 10 digit phone number. I could neither save my 2013-10-0318:34:29 work, nor advance to complete the application. Renting a zip car to drive 14 blocks into the heart of West Baltimore to fill out a paper application is not satisfactory. How many times do we have to reveal our PII (personally identifiable information) and what happens to the paper documents after they have been filled out. How many people see that information and how is the paper stored. This is unacceptable that your online application fails to allow the entry of a phone number. 997 Took me three davs to finally set up an account and get my log on information. I went to log in, and it won't let me. What the hell is going on? my logon is: ~ s s w   r 2013-10-0318:39:44 - 998 your stupid menu on top of screen takes up almost half of my tablet's screen and 30% of my laptops. i can't get pass a logon screen. why am i forced to display about four pages before i can even logon?????? i also believe 2013-10-0319:34:25 your password edits do not allow numeric values to come first.. "1949wesq&" would not pass edit when creating my account at times i got messages telling me to use different security questions and yet when i reviewed the page they were different. i did accidentally set question 2 tosame value quest 1 which is how it started. i got in a loop and no matter how i tried to reset, i was stuck in edits of data fields. either i would get" invalid password" or "password required" or "pick different questions" errors. only solution was to shutdown the browsers and had to kill the browser and restart. you could have eliminated that error entire by removing/hiding selected questions from list top "to select". I worked for CSX for over 30 years in all life cycles of an application.. frombatch CICS to mac and pc's to JSP for web pages. I sure hope the insurance co. work better than the developers of this system. And i bet you paid thru the nose too. otherwisde we are in trouble Houston. 999 2013-10-0319:52:02 1000 Been trying to get insurance since tuesday, do you geniuses have any plans to make this site operational? 2013-10-0320:01:25 1001 well i finally got to see a of options. but i could only view details for one. all the others all display blank screen. i selected 3 plans to compare and hit "compare" and got blank page. the add doctor does nothing. 2013-10-03 20:13:32 1002 I want to start enrolling. See what plans are available. So far no luck figuring out how to do that. Why is it so difficult? 2013-10-0320:15:52 1003 Can you enroll online? 2013-10-0320:17:27 1004 the application freeze all time'after the 1st page. what can I do? , 2013-10-0320:21:59 1005 The website was not tested at all. Cannot create accounts. At each step of registration process there are issues. It is a waste of taxpayers money 2013-10-0320:25:11 1006 Delay, delay, delay (2 minutes - HA!). Created account. Made it to security page. Filled out info. It went some where. Can't log on. "must call- something wrong with your account". Are you fucking kidding me? Fix this thing 2013-10-0321:04:14 1!!!1!1!!!! Trying for 2 days. I understand glitches, but this is incompetence. Will try again in a few weeks. After 6 years wailing (i:lnd supporling) Obi:HnaCare, I am really dissapointed how bad this Is 1007 Halfthe screen would not show. When I gotto the part of filing out the application, after the address and phone info the page would not load. Then it would go back to the login screen without saving my information. This has 2013-10-03 21:06:16 happened 6 times. 1008 There are glitches all over this website! They should have been fixed before unleashing the site to the public. I've been trying for 2 days to sign up with no success. Very disappointed! 2013-10-0321:25:15 1009 I hope you investigate if the right wing sabotaged your website. 2013-10-03 21:35:10 1010 Website kept freezing. Entered all of my information, got to the last page to create the user name and password, and it froze at that point. Now I don't know whether my very personal information is tied to that user name 2013-10-03 21:50:34 and password. Very bad experience with the website. I've been to sites that have been overloaded with traffic and there was never any question about whether my registration went through or not. This site just got "stuck" and didn't give me any indication of what's going on. Not happy. 1011 I have spent 4 hours trying to sign up, ... I almost made it all the way through once of about 40 tries. and the worst the website wont save while i previously done. 2013-10-03 22:02:11 1012 The only thing I've accomplished is creating an account. Everytime I've tried to get any further the site just gets stuck. And each time you have to start all over again. 2013-10-0322:03:51 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection tOday. Date Created 1013 Never could proceed past this one: https:/jprod.marylandhealthconnection.gov!selfservicejidentityproofing/identityinformationjindex.xhtml 2013-10-03 22:05:55 1014 I've tried numerous times since 8am on October 1st (at least 4-6Xs/day). I have yet to successfully get onto your website. It is frustrating. It's going on day 4 and I still can't get onto your site? 2013-10-03 22:07:35 1015 Please create a Android App for those who do not have internet at home but on their mobile device. 2013-10-0322:08:04 1016 It took over 3 hours and a combination of 3 windows open at the same time to create an account today. Then when I tried to look at plans it shut down while I was trying to enter my income. No screen loads quickly, it takes 2013-10-0322:11:20 repeated tries to get a screen to load, the help instructions aren't clear and neither are the questions being asked. 1017 I can barely get past the main page withoutthe whole thing stalling out. Even when my husband was able to get into the account portion of the website, it wouldn't allow us to search for quotes as a couple, only as individuals. 2013-10-0322:15:12 For something that was meant to help a lot of people, there are too many bugs in the system yet. 1018 I was able to create an account, and I received the "Account Registration Complete" email. But then, the system won't let me login. Keeps giving an error claiming there is a user id or password error, even tho I know I'm using 2013-10-0322:15:19 the correct credentials. So I tried resetting the password. It wouldn't let me do that because it asked me to provide answers to 2 security questions for which I hadn't provided any answers. Shouldn't it pick from the 4 questions that I did provide answers to? I spoke to the CSC, and your rep said she would have Tech Support call me back - no calls. How am I going to sign up for health insurance if the system won't let me in??? 1019 Your email notwithstanding, the site is still way, way too slow. I am now trying to create an account at 10:12 when I would not expect the site to be too busy, but it has been 12 minutes and i am not yet to the page where I can 2013-10-03 22:25:18 create an account. I have now logged onto this site three times and have been unable to create an account three times. This is very, very bad. Did the administrators think that that because the people interested in obtaining insurance through the exchange were is desperate they have unlimited time and patience? They do not! Probably many of them are working multiple jobs! They do not have time to fool around with a poorly designed website. I'll try a few more times, and then I am going to start writing to my state representatives. This really needs to be fixed ASAP! 1020 I wish to apply online as I am currently abroad. Where can Ilink to the application. I only find the downloadable one. Thank you for your help. 2013-10-0322:34:41 1021 still unable to do anything... unable to get information...frustrated. 2013-10-0322:35:40 1022 it would not recognize my 21811 zip code as valid for Worcester county ,even with 3175 ext. [can't save or get past that information page for applying. pages would not load alot. 2013-10-03 22:41:13 1023 I was just "taking a peek"/ COngraulations on a nice site.1 did not fully explore it. I am so proud to live in a state that is doing its best to get health insurance to everyone. 2013-10-0322:46:16 1024 Has anyone with dependents--anyone at all--managed to browse the available plans? I created my account and can log in easily enough, but if I want to browse the plans before buying, I can only do it if I choose only myself. 2013-10-0322:48:21 Once I add a spouse/children, alii see is a page with 2 random FAQs instead of a summary of plans--and this has been going on for the past two days. This is a bug·that has nothing to docwith user volume, and 1'm stunned that after so much time to prepare this site was made live with so many huge usability bugs right from the start: dropdown menus don't work, the site insists that users enter telephone numbers in a format that can't actually be entered on the form they proVide, the question mark tooltips provide absolutely no useful information (the one under "browse for plans" just says, "Browse for Plans"). And no matter *how* r browse for plans, the site,says that adental plans are   is no possible way to see the dental plans. And worst of all, the site inexplicably demands that people go through a convoluted, multistep registration process just to browse the available plans and get estimates--and then insists that those users enter the exact same information allover again when it comes time to buy. It is one of the most confusing and poorly designed public websites I've ever used. 1025 2013-10-0322:49:43 1026 unable to create account for third day, would like to know when system will be up and running as promised! 2013-10-0323:13:02 1027 Still does not work its the third day I tried to get on stayed up until 1130 at night I assumed there would be less volume it does not work. 2013-10-03 23:23:06 1028 I was unable to receive any information on available plans. The website doesn't work. Disgusting that this was rolled out when it wasn't ready. 2013-10-0323:37:47 1029 Cannot get passed identity questions as of 10/2/13 evening hours. Have tried several times at different times of day. 2013-10-0323:37:55 1030 The registration process here: https://prod.marylandhea[thconnection.gov/selfservice has failed for me many times. 1'[[ submit the form then its still loading 10 minutes later. 2013-10-0323:41:15 1031 I was curious to view the health plans available to me as a resident of MD, but [was not able to complete my login creation due to a system malfunction. A[so, my last name is made up of two names without a hyphen. The 2013-10-03 23:44:14 system would not recognize my last name and gave me an error message that said only alpha characters could be used to spell my last name. I used alpha characters only, but I kept receiving the error message. Attractive sitel :) I hope to be able to explore it further very soonl 1032 I was able to create an account, but nothing more. I want to browse (I hVe existing coverage) and compare, and it will get me as far as adding ages etc. of dependence and once I choose browse plans --- nothing. I'm in favor of 2013-10-0323:51:32 tlllLhtlllhl:! I:!Xdldllgl:!.!> IJl0mi.!>e uUlLllrel:! Yl:!dT.!> Lo prl:!lJdle and lhi.!>? Nol good. Bdd PR ror llle whole thing, too. Hope It gets better as I have relatives depending on It. 1033 I was not able to complete my application. After filling in the information, and clicking the submit button I was immediately returned to the log in poge... 2013-10-03 2352,07 1034 The signup process is arcane and confusing. Why are there SO MANY questions about my income? Why is this necessary, if I'm not applying for financial aid (there's no way I qualify)? Furthermore, if I add myself as a household 2013-10-0400:00:59 member, I show up twice, but if I don't add myself, I don't show up at all- just my wife (the only other person in my household). After spending 20 minutes filling everything out, I was told that I needed to submit more documentation (?!) and then shown nothing. What was the point of filling everything out if I can't get the info online at all? Also, WHY do I have to type in my information from the very start EVERY TIME? The system doesn't save anything I've typed in at all. [desperate[y need health insurance as I have a pre-existing condition. The site is unusable in its current form. 1035 There is no way to find information about coverage and benefits without creating an account. r am not comfortable with entering my SSN on this website. Please provide details on coverage on costs without having to create 2013-10-0400:17:20 an account. 1036 When completing the application it says to enter phone number in xxx-xxxx format, however the application doesn't allow for that format. I also get a javascript (void) 0 error when trying to show the programs in Firefox and in 2013-10-0400:20:21 Windows explorer can't see plan details at all. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visitto Ma-ryland Health Connection today. Date Created 1037 You had 3 years to develop a functional website... you dropped the ball. Fix it. 2013-10-0400:21:11 1038 There is no way to obtain any information on insurance premiums without creating an account. 2013-10-0400:23:08 1039 What a mess. After two days of trying, finally able to create an account only to have to continually input the same information over and over again. The program is not saving even when selecting save/exit. Spending way to 2013-10-0400:33:51 much time on this. Also, was finally able to get to a verification screen that said I need to send documentation by 11/03 but it neglected to let me know what type (citizenship or income, or both?) nor did it provide an email address or fax number to send the the information to. Then the site froze and guess what, had to start all over again from the beginning. Excuses that too many hits are clogging the site is unacceptable. The interest should have been anticipated. Its obvious the creators of this site have health insurance and don't have to navigate this mess. 1040 I have spent over 2 hours trying to add my information. When it was all in I was told I am eligible for Medicaid. Tried enrolling to no avail.. now when I try to continue with my application to TRY to get back to enrolling, it has 2013-10-0400:36:58 me starting aJl over AGAIN which I've spent the last 2 hours doing. Worst experience ever on a website & now I guess I have to spend even more hours trying to reach someone by phone during business hours to get this done... epic fail on providing coverage easily 1041 Have been trying to access this site since October 1, 2013. Today I was finally able to create a username and password, but haven't been able to go any further( rates and plans). Very frustrating indeed. Just wondering why this 2013-10-0400:46:58 system wasn't configured to handle the anticipated website traffic that I am sure the developers expected with the site going live for aJl of Maryland October 1st. 1042 When I finally got to the Plan Selection, when I click on Plan Details, I could only bring up one plan's details - and many ofthe sections in the Plan said NO DATA. All other attempts to dick on plan details didn't action anything. 2013-10-0401:33:29 1043 I thought I was finally able to create an account - but when I tried to log in, it didn't recognize my password. So I tried to reset my password, but no matter what I put in, it told me it did not conform to the password rules - but 2013-10-0401:46:13 it did. I used various combinations of at least 8 characters, with both upper and lower case letters, numbers, a special character, etc. But no matter what I put in, it said it didn't conform to the password guidelines. I'm a tech savvy guy, and it's just not letting me create a new password, after it didn't recognize the password I created in the first place. PLEASE correct this, as I'd like to set up an account. Thank you. My e-mail iSI _ • 1044 This site must have been written by an idiot, just like most of the government these days 2013-10-0405:41:13 1045 I very much want to sign up for coverage but this is a very user unfriendly site. Where is the simple "sign in" button? It might be there, but I don't see it. Make it bigger and make it blink! 2013-10-0406:02:23 1046 The First name box did not allow to enter a double name as appeared on my passport which is - It keeps saying "Only alphanumeric allowed" so I contracted my first name to .. 'hen it took. The problem is 2013-10-0406:30:25 after about a dozen times of filling out all the required fields and hit Submit to get to the Next step: - some times it failed to go anywhere because of the system waiting for long period (up to 30 minutes wait and going nowhere until I gave up), - some times failing on Identity proof (failed to identify myself and told me to call the Help center), - some times got me to the identity questions then stay at that step waiting and nothing happened,- some times passing the Identity Proof then could not take me to the Next step (staying waiting or displaying blank screen) - the last time is this morning at around 5:50AM (I tried to get in early hoping that the system is less busy to access), after I filled out all the required fields and hit Submit, this time it rejected several times (even though I made sure that every fields were correct) with messages telling me to call the Help Center (which I did but a recorder said that the office is closed outside 8AM-8PM). So the system was hard to access: - failed many many times over the last 4 days as I tried repeatedly to get in the system. - has unnecessary screening for First name and Middle name boxes that would not allow me to enter my 4-part names that fully makes up my official name - as appeared on my passport, - mostly could not go on to the Next step and kept on spinning the wheel and going nowhere for long period of times so failing to take me further until I gave up. - is inconsistent in processing (some times passed the Identity proofing, some times failed even though the infos were entered correctly in the sameway) The result is I have tried more than a dozen times to use the system but were not able to accomplish my account setting thus could not get to the point where I can see any participating Insurance companies and their rates. Why force all the people to go through the bottleneck of Get started where the process was flawed with difficulties and failings, and not displaying the different options for people just for browsing what are available out there? (such as the setting up for shopping for insurance like ehealth insurance out there on the Net, where people can shop around BEFORE deciding to apply). Contact me at- ,'y feedback or survey. 1047 I have no faith in your system. I need to know how much my insurance will be and it is impossible to get online to get a quote. It is Oct. 4, and the system still doesn't work. You are probably laughing at me, but you should be 2013-10-0406:33:47 ashamed of yourselves. This is why so many have no faith in the state or federal government. 1048 Once you're lucky enough to access the system, the site constantly generates error msgs which disconnect the user. Four days of continual attempts and the only thing I was able to accomplish was to set up a user 2013-10-0406:35:03 name/password on day 3. Disgraceful! This msg constantly occurs when attempting to research/purchase plans: Unexpected Authentication Challenge Server received an unexpected authentication challenge from a junction Web server. Explanalion The sel vel dlLelTlpleulo felth the I e.!>owte you lequesLed frolll d udtk end .!>erver. However, server received Cln authenticatIon challenge from the back end server while handling your request. I here is currently no sign-on informution configured for this junction sorvor. Solution -Configurt'! tht'! junr.tion with thE" arrrorrinte siCn on information. - Disable authentication at the junction Web server. 1049 Forthe 4th day in a row, I keep receiving the "We can not verify your identity" when setting up an account. I have called the 855 number and they tell me to wait and try again, because the site is not working properly!! 2013-10-0406:50:03 1050 I am completely frustrated with this process, I have been waiting for 1 October to get started and have tried to use this system every day. I have wasted much time and accomplished nothing. This is beyond unacceptable! 2013-10-0406:53:38 1051 I have now entered the same data 6 times. Each time the system froze and lost all data, induding data that I had previously saved. It is obvious that this system is not ready and was not well tested. 2013-10-0407:14:55 1052 I have created an account. But when I go to the page and hit browse for plans a box comes up that says finding your plans and then nothing else happens. I have waited as long as 15 minutes and no plans ever come up. Please 2013-10-0407:49:36 let me know what to do next. hank you. MHC Feedback Form 12/12/13 Entry   Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1053 I am now in day four of trying to navigate this website. I have entered some information 40 to 50 times now and other information I have been able to enter once before I am kicked off and sent back to a log on page. I actually 2013-10-0408:03:48 made it to what I believe is the last page of the application and then, poat, back to the log on page. No explanation, nothing, just out of the blue. I don't ever remember being this frustrated in trying to accomplish a task. 1054 I have been trying for 3 days to create an account and can not get it finished. 2013-10-0408:18:57 1055 couldn't get in. what a joke 2013-10-0408:42:50 1056 my tax dollars are going to this pas? 2013-10-0408:43:35 1057 My first 2 days I gave up with site not available messages. My 3rd day I got through the profile check and enter the information for my account and clicked next. The next button turned to wait. After 90 minutes of waiting I 2013-10-0408:51:32 called your phone support who could not tell me if I should continue to wait or give up. After 2 hours I got a failure message. Day 4 the systems is running very slow so I will try again later. You have an updates page that shows the last update on Oct 1st that the system is going very slow. Today is Oct 4th, please keep that page up to date. 1058 I have tried to get onto the site several times over the last four days. after four days of trying, I was able to creat an account today, but then was lead to a blank page. 2013-10-0408:59:28 1059 Can't find coverage definitions for gold silver Platium coverage, unable to search for coverage yesterday. Site has vague info, useless. 2013-10-0409:01:16 1060 The page containing the "identity proofing" form on the prod.marylandhealthconnection.gov/selfservice portal is not protected by a SSL certificate. This is particularly concerning given the requests for SSN's and just about 2013-10-0409:03:10 every other piece of identifying information an individual may have. 1061 I have written software for 25 years and have rarely seen a worse implementation. I have tried to see the prices for my options. It goes to a page with a FAQ and has no other information. I try to apply for coverage without 2013-10-0409:06:55 assistance and it jumps back to the login screen (a text only version) when r am putting in my data. I then tried to go ahead and apply the normal route and keep ending up with three people in the list, myself twice and my wife... Can't seem to get around this.... Then it starts asking me the relationships between myself and myself. Seriously did you take the lowest bidder or did they just payoff the right people? 1062 creating the account was very slow. Login had its issues. In trying to look at possible plans, pop up calendar did not have the ability to indicate a year of birth close to the correct year. I gave up! 2013-10-0409:12:32 1063 I am trying to search for plans, but after clicking that I want health and dental plans, I just get a blank space where the next question should be. 2013-10-0409:21:33 1064 The "Remember Me" option on the login screen doesn't work. I've visited this page from 2 computers (with cookies enabled) over the last 3 days, and never once has the system remembered my username. There still isn't 2013-10-0409:21:53 enough bandwidth to allow for the number of individuals attempting to use the system. The system got stuck on a page and would not advance no matter how many times I clicked "Next". I attempted to refresh since that had "fixed" the issue previously. Now, [ have been stuck waiting for the page to load for 20 minutes. By the time I get to the next page (if it ever loads), I will have timed out of the system as I have the past two days. [n total, I have been stuck on step one for nearly an hour today alone. Additionally, there is a section at the top of the page, which has links to help and my name. I assume clicking on my name should take me to some sort of account page. However, when I click this, [am taken to a white page with exchange headers, and I'm unable to clear/cancel in orderto return to the previous page. I once again have to refresh the page, which logs me out ofthe process. 1065 This is a big disgrace. After 4 days, I still cannot even register on your website. You blew it. You had three years to get this ready and you could not do it. Am [ supposed to trust that the rest ofthe implementation will go 2013-10-0409:31:29 smoothly? Stop using the excuse that you had high demand. This was completely demoralizing for us who have looked forward to this day. 1066 Mind boggling how poor your site is. I really can't believe with the lead time and pontificating from the officials about how "Maryland will be the example" that it can be such a failure. And open enrollment until next year does 2013-10-0409:31:57 absolutely no good for those trying to compare costs with our current plans and enrollments that end this month. Horrible. 1067 I am trying to find a list of insurance agents authorized to sell policies through the Maryland Health Connection. Why are you not posting this list. 2013-10-0409:32:56 1068 Do you guys still live in the 20th Century? Looks like some idiots with no idea about web design actually developed the site. Still unable to create an account for 4th straight day. How many years do you need to make things 2013-10-0409:36:07 right? This is extremely frustrating ... Royal waste of taxpayers money. 1069 I've only been able to get to the "create an account" screen once and then it hung up for hours. Now I click on "get started" and it hangs up there. This is ridiculous. 2013-10-0409:40:54 1070 Site doesn't work. Created an account (after many crashes), but cannot log in. 2013-10-0409:56:24 1071 The company that designed and got paid to develop this site needs to be fired and never have any state work again. This is the worst design and [east functional site I have ever seen. It looks like it was designed for children to 2013-10-0409:56:47 play with and not to help people to signup for insurance. If congress need to show that insurance exchanges won't work all they have to do is come here and look at this mess. It's a shame that the state with the highest income level in the country and one of the highest education levels can't make this work. I've tried numerous times to complete the application but each day it lets me get just a little info entered then kicks me off site or just freezes and I wonder how many people will eventuCllly Just quit trying to through. 1072 Cant even start. This is the reason why people helVe 50 little faith in govt getting things right. 2013 10 0409:59:28 1073 Maryland my maryland you failed me. you had a year or more to prepare and I still cannot sign up. some contractor needs to be fired. repubs are trying to kill obamacare and you are helping them by not having your act 2013-10-0410:02:36 together. I fucking give up. and I need health insurance. 1074 Sorry, I know the site is overwhelmed, but it insists my zip code of 1t in Washington County, and won't let me go further. I can send a copy of my deed, showing that my house, with its zip code c I, 2013-10-0410:03:10 -- is indeed located in Washington County, if you need it. Thank you. 1075 After logging in the screen went to a-:black page that just had the log for Maryland Health Connection. It did not let me go any further. 2013-10-0410:07:59 1076 I'm sorry, but nothing is working. [can't even create an account. As a blue state that wholeheartedly embraced the ACA early on, I expected better. I don't intend to seriously attempt to set up an account again for at least 2013-10-0410:13:49 another week. Hopefully you'll have your fixes in place by then. I visited the Kentucky Connect site for a compare and contrast to view their wait times, and they seem to be ready to go. Maybe you should call them. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection Date Created 1077 1. Some of the choices are hard to understand, they may need a little more clarification. 2. When choosing a password, the site should state exactly what parameters are needed and not that the user "should" include these 2013-10-0410:15:25 parameters, since the parameters are all necessary in order to create the password. 3. I would like to look at a list of plans and their content without putting in all my information. I am attempting to help an elderly person choose health coverage. I am forced to open an account for myself (which I won't use) to see the plans. 4. Perhaps a tab on the homepage with a list of insurance companies and what they provide? This may reduce the unused accounts you will have due to people researching for others. 5. Pushing the backwards button on my toolbar sometimes throws me out ofthe system. I understand any new system has bugs and needs a little work. Hope my suggestions help. If you need people to help test the system I am available. - 1078 2013-10-0410:16:20 1079 J took me 1 hour to create an account yesterday. I waited another 1 hour in an attemptto log on, but the system just gave me a message stating "logging in" but never logged me in. This morning I have attempted to log in 2013-10-0410:17:44 again, and the system is stating "logging in" and has stated that for the last 1/2 hour. No success actually logging in and accessing the plans. 1080 J was able to set up an account last night (10/3). It indicated that I would receive an email that would allow final connection. However, I never received that email, so I of course can't get access. It may be that emails are 2013-10-0410:19:10 "stuck in the queue." You may need to manually trigger them. Thanks for your assistance, 1081 Very frustrating and a waste of large amounts of time! Still does not work properly on 10/04/2013! 2013-10-0410:22:22 1082 Made an account two days ago but still can't sign on. I type in user name and password and click next/signin but it stays on sign in page clearing my user name and password. So I can't actually sign in to look at anything. 2013-10-0410:42:33 1083 System never got to a point of even letting me create an accountto log in over an almost 3 hour period of trying!!!!! I know next to nothing more than when I started. A VERYagravating wast of a morning!!! 2013-10-0410:44:09 1084 I have gotten to the same page for two days now and when it says Health on the left side ofthe page, nothing shows up. Then I log back in and it says, please finish your application... lfthere was something to finish I would. 2013-10-0410:54:04 Please make this better soon...very frustrating. I have spent hours of my past 4 days just trying to finish the application.. .it should not be this difficult. 1085 2013-10-0411:15:34 1086 Your website is fundamentally broken! How could you allow something like this to go public??? 2013-10-0411:16:58 1087 Phone representatives have no useful information except to use the website to enroll. There is no way to enroll through the website, just a .pdf to mail in... Useless. 2013-10-0411:23:28 1088 After "Create Account", and entering all info including address, SSAN, phone number, etc. the next screen timed out (blanked, then "page not available", then box "Online Identity Proofing service is currently not 2013-10-0411:25:49 available. Please try back at a later time. If you prefer, you can contact the consumer support center at   After dozens and dozens of tries, finally at about 4:00 in the morning, I was able to "get in", but only got as far as the "Identity Information" tab. Afterfilling in all the fields, and double-checking the information for accuracy (no typos), I hit 'Next', and got the following message (From the "Identity Information" tab:) "Based on the information provided, we have been unable to verify your identity. Please contact the consumer support center at   Support center person was very patient, extremely polite, and incredibly courteous, but totally unhelpful, through no fault of her own. The system is just seriously awful, as the critics predicted years ago and have been pointing out all along. They were right, and the proponents were wrong. Time to admit this whole boondoggle was a mistake, tear it down, and start over. Seriously. 1089 I understand that you are just starting, but seeing how politically important it is to get this off the ground correctly and with the minimum of glitches, the site navigation is terrible. What's even more discouraging is that 2013-10-0411:26:19 Maryland is ostensibly one of the better prepared States. If that's the case I hate to imagine what the other States' sites are like. Sorry guys, but you blew it! It needs to improve dramatically and make sure that all the information we provide is secure. Yeah, right! Discouraged, 1090 4 DAYS and I still can't get a login!!!! What is wrong with your technology? This website is the absolute worst. 2013-10-0411:27:47 1091 I have been trying to register for an account four days and counting. I can't get past the ist page of info. before the site freezes and won't load the next page. I get a wait prompt and I wait for hours with nothing happening. 2013-10-0411:28:37 Close this site until it works!!!! 1092 What do you offer and how much does it cost? Bullshit... bullshit and more bullshit. 2013-10-0411:32:36 1093 I am Affordable Care Act. I have been a cheerleader to the skeptics I know. But every day since the 1st, several times a day, I have not been able to get through the process of creating an account. I understand the traffic is 2013-10-0411:34:36 heavy, the response has been overwhelming, and that so many people want the coverage. But you've got to get this figured out. 4 days in, I'm not going to allow myself to be frustrated. But soon I will be if the issues aren't wnec.led. This is going to create ill will among the very folks who want positive results/experience here. Not working'-not acceptable 1094 2013-10-0411:35:53 1095 I CANT FIND THE FUCKING lOGIN SCREEN why you cant put a login link in the corner like any other site that allows account creation is beyond me. I am moments away from filling out a form and sending it in via SNAil MAil 2013-10-0411:37:56 bvecause I have wasted too many hours over this bullshit with no .. FUCK THIS SITE .. 1096 UNABLE TO CONNECT STill 4 FUll DAYS LATER AND YES I AM .. let us not do what we are supposed to do see how long before we feel your wrath. This is failure to launch 2013-10-0411:40:53 1097 Website timed out multiple times. It does not appear to work properly with Chrome browser. In Internet Explorer the site would time out and force me to go back to the previous page, to be able to go forward. 4 days after 2013-10-0411:43:24 launch and this site is STill having these problems. I would have thought after CNN, USA Today, AND the NY Times reported that Maryland has had one of the most problematic launches of this program, it would have been fixed. I guess not. 1098 I got a blank black screen after login, please advise. Thank you. - 2013-10-0411:47:38 MHC Feedback Form 12/12/13 Entryld Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1099 I am not able to view or browse health plans at all in Chrome or Firefox on linux. [created an account. I dick to browse plans and costs. I can get through the questionnaire about dependents... but then I get taken to a mostly 2013-10-0412:08:48 blank screen, and I can click a dropdown button to "browse plans," but then it displays an FAQ, with no visible way to proceed (in Chrome). Last night, I tried the same procedure in Firefox, and ended up with a tiny box at the top left of my screen with all the elements of the page layered on top of each other in a garbled mess. By the way, "what is your relationship to the dependent" with answer of "child" is backwards. The question or answer needs to be reworded. "What is your relationship to the dependent" => "parent" OR "What is the dependent's relationship to you" => "child" I am a web developer and I can relate to the troubles you are experiencing... especially under such high load... but c'mon guys. If this site was made only for Internet Explorer and Windows, that was a terribly poor decision, and cross-browser/OS testing should have taken place long ago. 1100 Absolutely sucks. 2013-10-0412:22:09 1101 I got as far as the second health question but nothing came up on the screen. I exited 5-6 times and went back in, still nothing but a blank screen with FAQ at the bottom. 2013-10-0412:29:42 1102 2013-10-0412:33:04 1103 I was able to create an account but every time I try to go find out what plans are available or what the cost is, the site just goes nowhere. 2013-10-0412:33:09 1104 How do I access SHOP???? . 2013-10-0412:50:12 1105 How do I access info re SHOP? 2013-10-0412:52:03 1106 All was well until it wanted my phone # in XXX-XXXX format, wh'lch I can't do with the prOVided boxes. 2013-10-0412:55:25 1107 I got bug errors when trying to sign up and was unsuccessful (parsing error on address, and it said I put in an invalid phone number, even though the number was valid). Please get it together. 2013-10-0413:03:29 1108 Day 3. Finally got an account established today. Logged in successfully, even. Went to find out rates and after entering the basic info for myself and my spouse, the system shows us a couple FAQquestions, but fails at "Finding 2013-10-0413:05:51 your plans.... ". The screen is blank, no plans, nothing at all. So, we are closer to getting the simplest of info, rates, but have wasted our time yet another day with no rate information, not even a hint of it. :( 1109 Multiple problems over the last few days; however today, I created an account and when Jwent to apply I correctly entered my telephone numbers in the only format permissible by the form and was repeatedly told that I 2013-10-04 13:13:55 input the data incorrectly. Because of this I was unable to proceed. Fail. 1110 Online Identify Proofing is NEVER available. When will your system work??? 2013-10-0413:17:47 1111 Getting rate info failed, so I thought I'd try applying to get rate info. That failed miserably as well, no surprise. It's telling my I don't know my own zip code even though J've lived here for over 10 years. Plus it's telling me I don't 2013-10-0413:28:44 know how to enter a phone number. Seriously? So many bugs. I can tell this system was tested by the programmers, not real humans that would have tripped over all these bugs in a few minutes of testing. Please correct the following errors before proceeding. Please enter zip code which falls under the selected county. Please enter a valid phone number. It must be in the format of       ~         1112 I have been trying for four straight days. I login in at 2 o'clock in the morning at noon at three in the afternoon at seven in the morning and cannot get any information about rates. It took me two days before I could even see 2013-10-04 13:28:49 the screen to sign up for an account. Initially it would show me login information where I could enter if I lost my username but it would let me login for new account. Finally got an actual count after two days. Now when I repeatedly tried to get information about rates the system hangs up kicks me out loses my information. Every couple days I get another page into the site. Today I actually got to where it started to ask me about health information but would not go to the next page to fiJi anything in. In over 20 years on the Internet I have never been on such a website so poorly functioning. 1113 I know we're supposed to be patient but I have now tried 3 times just to get started. Everything freezes up and there is no revolving circle or hourglass to tell me that SOMETHING is working. I even cleaned out my refrigerator 2013-10-0413:30:01 waiting for "Logging In" - and I was already logged in, but that's what the system 'insisted on doing. I am looking for information on both health and dental, and I want to see if I qualify for financial assistance, since I am disabled. I am not eligible for Medicare or Medicaid but my income is relatively low. 1114 How can you fail this hard with such a large budget? It's not like website design and r o l l ~ o u t is a new concept in this world. Did you just hire a bunch of college graduates? Or did most of the budget go to marketing, I.e. the 2013-10-0413:31:15 biggest waste of resources humanity has imposed upon itself. P.S. If you are going to have drop-down select fields that allow the user to type in an answer to auto-fill, don't have the enter button submit the entire page. That was a horrible UI decision. It's not the 90s. Who seriously links enter to submit function anymore? 1115 Your website doesn't work! It has nothing to do with heavy traffic....... J've tried accessing it at all hours ofthe day/night. So please stop making excuses and aware the web contract to another company that can get the job 2013-10-0413:38:12 done.... correctly! 1116 I received page after page of errors trying to navigate through submitting an application telling me to contact my administrutor. And WilS unsuccessful in viewing available plans. The site appeared to be loading available plans 2013-10-0413:38:31 but then shoWE"d mE" nothinl? morE" than two FAQs with no other ontion." to navigate. I have to wondN if anyone tried nc;ing the site befnre l<'lun,hing it Terrible! 1117 There is a glitch in one ofthe beginning forms. It tells me: Please correct the following errors before proceeding. Please enter a valid phone number. It must be in the format of XXX-XXXX. There is no error in entry. 2013-10-0413:42:52 1118 "Please enter a valid phone number. It must be in the format of XXX-XXXX." There are three separate blocks to enter the area code, first three digits and last four digits. WTF? More sloppiness & beginner's mistakes in web 2013-10-0413:49:34 design. Has anyone been able to complete an application, 4 days into this? How is it that you have jobs & I don't? Iwings Mills - " 1119 stuck in computer hell..crashed on me... awful experience 2013-10-0413:52:59 1120 Where the fuck is the link to shop for plans? If I go to www.ehealthinsurance.com, it's the first fucking drop down menu, and when you go there you enter age/gender of who you want to cover and you're off to the races. Not 2013-10-0414:00:15 so w/ this bullshit site. Where is the fucking link?? Oh, and why the fuck do you need my SSN when creating an account? And why is your site certificate not up to date? You want people to submit sensitive personal information to a site w/ an out of date cert that Chrome doesn't recognize?? MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Marylarid Health Connection today. Date Created 1121 Once again, today, I was not able to log in after creating an account, nor was I able to reset my password (which I needed to do, as the system didn't recognize me again) - this time, when I tried to reset my password, it gave 2013-10-0414:06:44 me a "secret question", related to my identity that 1did NOT CHOOSE when I created the account, therefore I HAVE answer for it. Guys - I love that you're doing this, I really do - but seriously - the"create an account" feature and "password recovery" feature should be the most BASIC FUNCTION of any website that requires a membership. With all due respect, there should be no excuse for not having that work - any freshman computer major could fix it. Again - I love that this is here - and I would REALLY like to sign up - but this problem has nothing to do with "traffic" - it's a design flaw - a BASIC, HTML design flaw. 1122 It makes no sense to have to create an account to check pricing. An account could always be created after someone choose their plan. 2013-10-0414:19:00 1123 I am having trouble downloading the PDF for Plan (PPO): BlueCross BlueShield Preferred 500, A Multi-State Plan using "View/Print Detailed Benefits and Coverage Information". I can get the PDF for other plans but not this one. 2013-10-0414:30:38 Thank you. The Maryland Health Connection site is great!! Nice look and feel, and so many choices!! 1124 I cannot continue my application ... I have an account but while attempting to fill out the application, the site CRASHED. Now, after logging in and selection the appropriate icon to take me to 'Home' where I can then select "My 2013-10-0414:44:20 Applications" ... I see the following Photobucket Image »> http://i1277.photobucket.com/albums/y484/newviewmh/continue_zpsa6335f7b.jpg After selecting "Continue", I'm taken to the following Photobucket Image »> http://i1277.photobucket.com/albums/y484/newviewmh/gettingstarted_zps95027ed8.jpg NOTE THE RED * Indicates a required field NOTATION >>>. There is NO field to enter anything, so the ONLY option basically "start over" and toggle my initial selection ,,* Indicates a required field" whech then gives me THIS Photobucket Image >>> http://i1277.photobucket.com/albums/y484/newviewmh/error_zps2acc9ba9.jpg YOUR WEBSITE IS BROKEN!! And I am getting really fed up with reading in the media about how "wonderful" everything is going. 1125 Unexpected Authentication Challenge Server received an unexpected authentication challenge from ajunction Web server. Explanation The server attempted to fetch the resource you requested from a back end server. 2013-10-0414:49:56 However, server received an authentication challenge from the back end server while handling your request. There is currently no sign-on information configured for this junction server. Solution Configure the junction with the appropriate sign-on information. Disable authentication at the junction Web server. 1126 Site keeps hanging up. I got to the health plans page and nothing comes up. The design of the site looks good, but it doesn't work very well. 2013-10-0414:58:05 1127 Find a Primary Care Provider button when enrolling does not work. Just sits and attempts to load. I now have many applications that say either in progress, enrolling, or withdrawn. I hope they time out and go away. I 2013-10-0415:02:17 understand that there will be delays in speed but functionality should have been checked and prepared for ahead of time. There is no excuse for that. 1128 This is maybe the worst website I have ever seen. I have encountered at least six or seven different bugs that prevented me from using the website properly. In particular, at a couple of different points, sometimes I click and 2013-10-0415:05:15 cannot do anything, and sometimes it does work, and at other times it does work. Worst of all, when I finally once was somehow able to navigate to the screen that was supposed to show the cost of different health care plans for me, it did not say anything in the middle of the screen. I tried to click on "Browse plans?" atthe top, but that did nothing, and I tried to click on the differentthings along the left side, like "doctors" or "plans," that did nothing either. As far as I can tell, this website is worthless, and everyone involved should be embarrassed. You have had, what, 4 years to get this ready? I understand that a new website will have bugs, but this is ridiculous. I really want the Affordable Care Act to work, and for people in need to be able to get enrolled, and I am a pastor trying to learn about the system and help people in my congregation get enrolled, but I cannot do so. This website is making the ACA and President Obama look bad. 1129 Uh, didn't you know that people might actually try to use the website? How can you blow something so hotly debated, so anticipated, so important? Your site doesn't work. Duh. It leads me down a path then it crashes. Twice. 2013-10-0415:10:19 My entire browser. And really, a drop down menu for yes/no questions? There are two options. Yes and no. How about radio buttons? Also, when it tried to tell me I was unavailable for any sort of subsidy, it would have been nice if it just said something like, "Sorry, your income is too high to receive a subsidy." Instead it gave me some confusing answer that I didn't even understand. Is it really that hard to speak English, design a sensible interface, and make the thing actually work? You failed on every front. 1130 Tried to create an account. Told me my identity proof was verified. Tried to log in with the user name and password I created and 1got an error message. Tried multiple times and I still get error messages. I'm too upset to 2013-10-0415:12:40 call or try again. 1131 The biggest problem right now is that when you click on the link "Get Started," you go to the pop-up box, and then click "Get Started" again, and then it goes to a blank screen that says "Logging in...," and it seems as though 2013-10-0415:33:32 the site is trying to move forward but keeps getting knocked back by some bug. 1132 You need to take the whole thing off line and start over after firing the company hired to do the IT work. Worst job I've ever seen 2013-10-0415:40:03 1133 Not sure where else to list the website glitches I came across, so here they are: Initial Set-Up/Account Creation *No/Hard to find where to report glitches. * Initially didn't give me the option of creating an account, only asked 2013-10-0415:41:21 me to log in to an already established account. Filling Out Application * Wouldn't let me put my phone number in, kept saying it had to be in a valid format of xxx-xxxx except the form doesn't have that format, instead it has 3 separate boxes you fill in (got around it by not entering any phone number, hoping to fix that). * Need Lo Lellpeople noL Lo puL Lhe uClshes in lheir SSN (there's no info pop-up for it like in other places, not meanIng to be nlt- piclitp.. Your prompt attf'ntion is apprf'datf'd. Thanl('i for ACA!!! 1154 I still can't browse plans after entering family information. 2013-10-0418:39:54 1155 In June, 2013 I asked, via the 'Contact Us' page what are the names of the 6 (six) health insurers that will offer plans on the MD Health Exchange. I got the usual 'We'll get back to you' reply after I clicked the SUBMIT button. 2013-10-0418:45:32 Now 5 months later, I still have not received the reply regarding the names of the six (6) health care insurers that offer plans through this exchange. I called the toll free number on September 18, 19th 2013, and the CSRs very cheerily said in answer to the same question about what health insurers would be on the exchange, 'We'll get back to you!' Well, it is October 4, 2013, and still, no one from the MD Exchange, has 'gotten back' to me! You want me to pay for something without knowing who I am making the purchase from!!! Not very user-friendly, to say the least.. ..So, alii have to ask is, since it has been 5 months since my web query to your site, WHEN EXACTLY do you plan to give the information I requested???? And yes, I did give my email address when I made my initial web query........ MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1156 Well, I don't know about others, but this site does not display any plans after choosing "browse for plans". It is really a disgrace that something like this would be made available to the public in this form. The State should be 2013-10-0418:51:15 ashamed! 1157 Extremely over-complicated website. But the main thing is it doesn't work. I couldn't even create an account because the "online identity proofing is currently not available". Why did you idiots cancel my perfectly good policy 2013-10-0419:02:35 with Aetna? ,I'. 1158 cannot continue filling out the application because it keep saying that my phone number is not valid and that I should be typing it in at the following format XXX-XXXX. My phone number is the following XXX-XXX-XXXX. Please 2013-10-0419:09:41 advise. 1159 When I go to browse plans, I enter birth dates and other family information (for my wife and child) and then I get to the 'About Your Health' but I don't get any prompts to start entering information for About Your Health. All 2013-10-0419:39:35 that appears are FAQs ("Q. How will the different needs offamily members be met through the Exchange? Q. Can an individual enroll in a state's public programs through the Exchange?") The process does work if I try to browse plans an an individual (but that's not what I want to do). 1160 This is awful. Alii want to do is get information, and the site keeps dying. Why is hosting a simple website such a massive problem. Was there no load and usability testing done? Yet another example of Maryland being a 2013-10-04 19:44:52 second rate state. 1161 The only thing I was able to do was create an account. That's it! I answered the questions, selected the radio button for medical and no options displayed. ,screen hangs nothing. J'II wait until next week, hopes you guys get this 2013-10-0419:54:07 fixed this is not helping to sell ACA!! 1162 At the intro page there is a link to an "existing case". On that page, the phone number is not present. "If you have an existing case, enter the primary household member's information below to gain access. If you do not have a 2013-10-0420:01:11 social security number or you are having trouble, please contact the help desk: 1-800-XXX-XXXX." 1163 Dear Sir or Madam, I visited this site because 1wanted to compare plans. Being protective of my privacy -- especially my privacy as it relates to my health -- the prerequisite that I create an account prior to comparing plans is 2013-10-0420:33:19 rather off-putting. Would you please make free;.ly available the substantive information concerning the Bronze through Platinum plans. I've left the site because I don't yet want to share my personal information. Additionally, the hanging Maryland Health Connection logo ill the top center of the screen obscures information and requires the viewer to do more scrolling than necessary. Please consider removing it or making it disappear and reappear when the cursor moves atop of it. Thank you. A. Nonymous 1164 Just wanted to apply to check plan costs. Saw tons of what I would characterize as ads for coverage, but gave up after 15 mins. Where's the Get Started link? looks like you are slick salespersons who won't reveal the cost of 2013-10-0420:39:38 what you are selling. 1165 2013-10-0420:40:35 1166 I was finally able to create an account today (after 5 prior attempts this week), but when filling out the application the computer wouldn't accept my answers. Specifically, it said that my zip code was not valid for the county in 2013-10-0421:17:39 which I live, and told me to re-enter my phone number in this format: "xxx-xxxx" which doesn't make sense. So I decided to browse plans instead of applying, and met with similar frustration. After entering my family's information, the site took me to a page that just had FAQs listed, with no way to proceed. looking forward to the day when this is smooth... but obviously there are a few wrinkles/hurdles left before this actually works. I couldn't use the call center because they close at 8pm (could that be listed somewhere on the website so we can plan accordingly?) 1167 Would be nice to browse and look at the plans without having to go through the process of setting up an account. 2013-10-0421:40:34 1168 The site is glitching on the page requesting "Information About You" I have filled in all required fields, but when I click "Next" it pops up a red flag box stating "Please correct the following errors before proceeding. Please 2013-10-0422:00:36 enter a valid phone number. It must be in the format of XXX-XXXX." This is impossible, since the phone number fields are separated into three blocks, for area code, exchange, and number. Right now it's not even letting me "Save & Exit" -- it just keeps popping up the r§..d flag box. 1169 FRUSTRATED]! , 2013-10-0422:25:36 1170 I hope the idiots who set this up are fired. This has been three days of wasting my time. As a supporter of Obamacare, I now hope it is repealed and let the private market prevail. This is absurd. Shut the whole government 2013-10-0422:58:14 down and let the private markets take over. 1171 I have tried unsuccessfully each of the last four days to create an account. I AM GETIING FRUSTRATED! FIX YOUR SYSTEM]l]l 2013-10-0422:58:19 1172 Not an auspicious beginning. Given the lead time and President, excuse me Governor O'Malley's, desire that MD be front & center for Obamacare, the glitches & delays are that much more inexcusable. To have to take an 2013-10-0423:30:35 entire 31 day month to update the program is amateurish at best and not worthy of our level of taxation. I expected more, a lot more, for my money. In other words, get off your asses and make it work!!!]!!!]! - - 1173 My Ilame   ~ lnd my ~ m   l is __ ifllis is my fiflh time visiting lilis websile. I have IIdu a ltoll'iule lime wiLh lTIallY aspects of lile weusite. I Wilsn't l tluw diu L1ldl il coulu Hal verify my wife'5 tribal information. She's not native American. Maybe I made a mistake? With the agent on the line, and with the agent asking others for help, we could not fix this. So, I filled out the wholf! thing a sf!cond timn find still havo to do it again. I would like an agent to call me and take my information. Then you can fUili with it until Siuch time as: you get it working. And please fix the "save" function. , 1209 Wow - as a software designer 1don't think I have ever had a worse experience. I understand growing pains and implementation issues, but this was truly awful. Please get a refund of any money provided to the developers. 2013-10-0516:05:30 1210 Who was the contractor who set up the web site? Have they been paid? I find it hard to believe that something as important as health insurance is so poorly executed. My 12 year has set up web sites that are more 2013-10-0516:06:03 functional, easy to navigate, and professional. I am very disappointed. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1211 Information as to income not readily avilable - most sites would tell you which line item from your 1040 to use - is it gross or adjusted gross? There should be the ability to save and continue - all info gets lost if there is an issue 2013-10-0516:18:45 and once in, who wants to save and exit Mechanism for inputting dates is insane I have never encountered such a silly susyem on any site I kept getting from after inputting phone number and after 2 days finally realized it was becasue I indicated email as contact preference and therefore inputting phone numbers ot required - putting them in anyway should not lock things up I haven't gotten this far yet w but there doesn't seem to be a way to include an adult child under 26 in the initial information. Eventually, I would like to price this both with and without the child, but not feeling optimistic about the process to do that 1212 "Browse Available Plans" returns no plans! 2013-10-0516:21:05 1213 Haha what a mess. I'll try again in November. 2013-10-0516:43:52 1214 On the page of the application form that requests your telephone number there are three boxes to collect the telephone number. When entering the telephone number (xxx xxx xxxx) as the boxes will accept, the following 2013-10-0516:50:02 error is displayed: Please correct the following errors before proceeding. Please enter a valid phone number. It must be in the format of XXX-XXXX. Of course the user can not enter the number in this format. I believe the verification should be on the data type (numeric, if not empty) instead. Also, the last log-in date on the log-in page shows January 1, 0001. Also, some of the help links just repeats what the link displays. 1215 I've been to the site every day, still not able to get the information we need. I can find rates for myself, but as soon as I try to add my spouse to get rates, alii see is a blank white page after it says it is "Finding plans". Please fix 2013-10-0516:52:16 your faulty website. Also, it appears that we'll be forced to change to ACA because we haven't been with our current policy long enough to keep that one. Despite the promises we could keep our existing plan, that's a lie. Despite the great coverage we have now, we'll be forced to pay double. This whole approach is a travesty. 1216 You guys need to fix your identity verification system. Otherwise, there is no way for any of us to contribute to your healthcare system. 2013-10-0516:59:12 1217 Finally got through giving info to system and was told I didn't qualify for assitance then system kicked me off. Got back on line and filled out form again for third time and when to unassisted part of site and system kicked me 2013-10-0517:01:07 off again, twice. You ever you hired to setup this system needs to be fired and the software scraped and started on again. This is the worst site I have ever tried to navigate to enter so little information. The ACA will fail because of sites like this and the IT people who wrote them. 1218 freeing and loosing data CDuld not re log in when the site stooped 2013-10-0517:25:19 1219 Everyone involved in creating this piece of shit website should be both embarrassed and fired 2013-10-0517:26:37 1220 Thanks for the ACA and the Maryland Health Connection. Ilook forward to obtaining Heath Insurance for the first time since being "let go" from my job a year ago. I am having difficulty with the website, however, and I think 2013-10-0517:32:27 there are things to repair on the site to make it servicable... 1) The site consistently locks up on the Application "Please Tell Us About Your Household Income" "Income Section" [https://prod.marylandhealthconnection.gov/CitizenPortaljapplication.do] with the error message "Please correct the following errors before proceeding: An un-handled server exception occurred. Please contact your administrator." I am on comcast.net but don't think I can/should try to resolve this issue with them. I don't know where the problem is but I can't proceed until it is resolved. 2) I can't get the "Browse for Plans" or "Find a Plan" to work so I can't see what Plans are available to me or learn how much they cost. 3) How is the "Primary Applicant" and "Yourself' different?? I've tried filling this out a couple of different ways but nothing looks right in the end unless I put my information in for BOTH "Tell us about yourself' and for the "Primary Applicant" and then add my wife as a household member. Doing it that way requires me to then REMOVE my redundant name as a household member. I'm just trying to get insurance for myself and my wife. J'm not sure how it is supposed to be done. 4) Under "Relationship of Members" for there are choices for "Appointer" and "Appointee". I assume these don't apply to me but neither definition is in the Glossary of Terms. 5) The web site would not accept my phone number even though I feel confident the format was correct. Error read "Please enter a valid phone number int eh format of XXX-XXX-XXXX" 1221 I've been trying to create a account since oct 1st and still haven't been able since only after I enter all my SSN, DOB, and all my other basic information I get a prompt about the identity verification being down 2013-10-0518:05:22 1222 My user name that I entered, was sent in an email and then did the 'forgot user name' since it wasn't working still continued to show up as not found. Very disappointing. 2013-10-0518:16:17 1223 can't get passed the personal information part of application/ keep getting message the phone number is not in right form BUT IT IS IN EXACTLY THE FORM YOUR APPl[CATIONS AllOWS FOR POOR PROGRAMMING 2013-10-0518:38:22 1224 So today I decided to take a different approach to get the MHC website to provide me with marginally useful pricing information for family plans: I chose the "Purchase Plans Without Financial Assistance" option. This was a 2013-10-0519:00:40 slightly hair-raising process because, unlike the subsidized enrollment option, the website designers neglected to add a button allowing you to save your application as you go. Applying this way involves a lot of typing, and one crash can wipe all that hard work away. Once again, inexplicably, the website forces you to retype all of your identifying information rather than use the information you entered during registration to prefill forms. But for the first time in a week, I actually got to the part where I could look at *family* plans and pricing! Joy! [xcept...the monthly premiullls seeilled suspiciously low, even wilh i111 the l.:Osl-s<:lvillgS hype uullilele. SU Imuused uver lile Family Cost Breakdown portion of the plan listing to find that the estimates were only counting my husband and children--not me, the primary applicant. I went through the entire process AGAIN just to make *absolutely* certain that I'd included all members of my family on the plan, and it happened again. The "Primary" applicant isn't included in the estimates. For your sake, I dearly hope that no one has already purchased an unsubsidized family policy on your site, only to discover at an emergency room in 2014 that a website glitch left themselves unenrolled. I called the MHC help line to report the problem and ask for human assistance, but the representative I spoke to (who was very kind!) explained that her system had not allowed her to log in for hours. After I mentioned that the system only shows me two Platinum plans, both offered by CareFirst, she also informed me that the exchange *does* offer more than two, but without a working system she couldn't tell me anything about them. "Call back next week" was the only advice I got. I'm at the point where I want to cry. There is literally NO portion of this website that isn't utterly broken. This would be laughable if my family didn't have complex medical needs as well as an MHIP policy that is set to expire at the end of the year. I think I'm going to call my state representative on Monday to demand answers. The condition of this website is inexcusable. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1225 Unable to apply for coverage. I keep getting an error message telling me that I have not entered a valid phone number. I have tried numerous different ways, aside from the obvious, to enter my phone number. Not sure 2013-10-0520:42:23 what else to do at this point. 1226 I have signed on about three times in the last week. Once 1couldn't get on at all. The second time I tried to submit my information and went to press the "next" button and it did not connect me. I am assuming that I am not 2013-10-0520:59:45 finished with my application. The last time was today (10/5), I logged back in and it asked for my soc. sec. number and it said it was not valid. Then I also used the physician directory to see what doctors are on the plans for my area. The top of the screen says there are 1227 results for this search. However, as you go from page to page, a lot of the same doctors are listed twice, maybe more and some have what type of medicince they practice, others don't have any, they are not in alphabetical order, so it is very frustrating to look at a list that is totally useless. 1227 Please correct the following errors before proceeding.- Please enter a valid phone number. It must be in the format of XXX-XXXX. Even though I entered a valid phone number with and then without area code, I was not able 2013-10-0521:02:30 to continue or "save and exit". 1228 REALLY REALLY REALLY a nightmare folks. This is not getting better! 2013-10-0521:51:24 1229 I was hopping to review the healthcare plans but I can't compare plans without opening an account. Suggest you allow people to review the plans without opening an account. Suggest you follow the Medicare part Dweb site 2013-10-0522:10:47 architecture that allow people to review drug plans and then setup an account. I don't understand why Maryland needs to track people comparing plans. 1230 unable to apply since the start up, would like to know when the system will be up and running as promised by the political leaders. 2013-10-0523:24:26 1231 I had several specific questions concerning coverages and couldn't find the answers anywhere and couldn't find anyplace to leave the questions so someone could get back to me. I am inquiring specifically for my son who, 2013-10-0523:30:39 although he is under 26 (21 to be exact) he will be removed from my government provided insurance (TRICARE) (I am retired Air Force). He is currently a full time student but graduates this semister and has no job? What kind of insurance is he mandated to have and and what can he get? 1232 Trying to complete the application i got this error. I live ir ____---- i would get an error saying to provide the zip for the county i entered. 1m positive the information was correct. Please correct the following errors 2013-10-0600:11:03 before proceeding. Rules expression 'isNotNull(Address.statej==false or Address.state!="MD" or MDHIXVerifyZipAndCounty(Address.zipCode,Address.countyj' could not be parsed. 1233 Hi, I don't like the white header at the top of the page, that says, "Maryland health connection" in blue and green. Its getting in the way of reading information since it follows you where-ever you scroll and blocks the text. 2013-10-0600:52:05 Please get rid of it or at least reduce its size so that we can read. The information provided is very basic and 1have many questions, such as: After I choose a plan, can I change my mind and shop for another? Do some plans prevent you from being able to choose a wider variety of doctors? Give it to me straight. I want information, because my health is involved. How much willi expect to pay given my age, income, and specifics? Why can't I shop for (meaning view) plans right now? Although I see that your website sometimes goes down for maintenance, it was not said explicitly that it is temporarily down *now*, leading me to question whether [just haven't found the shopping page or whether its actually down. Is this the only website that offers exchanges for Maryland residents, or should I be researching other websites as well? It would be good to know that kind of information. Thanks for hearing my feedback. I wish you the best of luck! Please get rid of that awful header at the top of the page. :) 1234 I was finally about to create my account a few days ago after unsuccessful attempts the previous two days. Now, however, for the past two days, your system won't let me do anything with my account. I try to go through the 2013-10-0603:33:19 application process, but cannot even get through the first screen. It keeps giving me an error saying the phone number format is not entered correctly and that the email address isn't entered correctly. I have gone through the same process about 6 times now, and I can assure you that each and every time my email address and phone number were correct. I -- 1235 The Maryland Health Connection Website does not work. It will not let me create a new account. 2013-10-0606:19:25 1236 Have been getting this error for 6 days at different time of the day. "Online Identity Proofing service is currently not available." Please fix glitch so I can enroll. Thanks 2013-10-0606:23:54 1237 Truly horrible website. Unable to do anything. Errors aplenty. Who is working on this, some high school student?? 2013-10-0607:11:49 1238 Attempted to reset password and it came up with all the wrong security questions that I had chosen. Put in my answers in several different combinations but it failed to work. It also never sent me my email after creating an 2013-10-0607:37:17 account. 1239 When I try to "Browse for Plans," after entering my family's birthdates, etc., I click on "browse for plans" and I get "FAQs" and no plans and I can't advance from there. 2013-10-0607:51:45 1240 You cannot provide a service if people cannot get the information. I have been trying to get on this site since October 1st. So far i have an account but cannot see any information concening the insurance policies. In addition 2013-10-0607:51:58 to that my zip code 21811 is not recognized as a Worcester county zip code. This is basic and the system has failed. I don't want to talk with someone to make my decision, i want the information available for my review. Plea5.e fix lhi5. or provide an online pdf like provided for MHIP coverage. If you don't get this operational many more people willLJe without insurClnce on January 1, 2014 Including me. 1241 It does not work. I have been attempting to price a family plan for 5 days now and at all different times of the day. Government involvement in healthcare is a catastrophe. 2013-10-0608:30:19 1242 This is not a complex web portal and EngagePoint has managed to create the worst navigating and performing site possible. 2013-10-0608:37:16 1243 Email field on application form does not work. Only shows 1 character and will not hold data. Zip code / county crodd reference does not work. I know where I live and it keeps rejecting21811 Asa valid zip. Unable to search 2013-10-0608:49:05 for plans DID ANYONE TEST THE WEB DEVELOPMENT ON THIS SITE??????? 1244 As a design thing, given all the back-end connections that apparently need to be made to set up an account, I'm really not sure why you all haven't just come up with a way to let us see and browse plans without an identity- 2013-10-0608:52:12 confirmed account. I'm not going to sign up for a plan the first time Ilook at the info, and surely it would be significantly less intense on your servers. 1245 I entered my phone numbers and zip code correctly but it kept saying I was wrong!!!!!!I!!!!!!!!!!!!!! I!!!! I!!I!I! 2013-10-0608:56:47 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1246 I signed on and tried to browse for policies and got this: Unexpected Authentication Challenge Server received an unexpected authentication challenge from a junction Web server. Explanation The server attempted to fetch 2013-10-0609:19:22 the resource you requested from a back end server. However, server received an authentication challenge from the back end server while handling your request. There is currently no sign-on information configured for this junction server. Solution Configure the junction with the appropriate sign-on information. Disable authentication at the junction Web server. 1247 [wanted to know the cost and alii get: you can find this info at Maryland health connection site. I am asking the question while in the Maryland health connection site. du.... I know the details of the health plan. What I need 2013-10-0609:31:34 is what is my cost? Very frustrating and useless site. 1248 Your website is poorly designed, and when I was in the section about answering questions about my health, the page would freeze and no question would appear. 2013-10-0609:40:18 1249 Please post a notice on the front page that indicates that the site is down/not working. Very frustrating to try for the last 3 days to get a quote. Twice I was able to get to the pages where I listed me and my dependents - never 2013-10-0609:51:48 could get a quote - it would stop responding. The other 20 times I tried I either cannot login or it stops responding before I even get to that point. I have tried this in both Internet Explorer and Chrome; I have ensured that I am not using any blockers/etc. I have tried at "off-hours" (such as this morning - Sunday morning) and it still does not help. If the service does not work/is not working, THEN POST A MESSAGE. 1250 It took 4 days to establish an account. And still I can't login to the website. Very frustrating! 2013-10-0610:15:42 1251 I have been trying since Friday to create my account so I can into the details of the prices/ programs etc. with NO success. I enter the first page information as to name, address, phone, email, SS #, DOB, all along getting "red 2013-10-0610:23:35 errors messages that state "fields are required fields" when the info has been entered! or "first name must be alphabets" when I typed in aliletters!... ... but it does then let me submit the completed page with these so called errors, only to then to give me a screen that states "On line Identity Proofing Service currently not available. Pis try back at later time. Or call Support customer service...... " 1) will you be sending me an email when this problem is corrected? I entered an email on an opening page - not just in my application page or 2) Maybe a date/time for this correction being made OR even a statement as to this not currently working could be posted on the consumer update notice - instead of having to go thru entering the info to find out still not working?? or am I missing this being stated somewhere? And by the way where does this personal information go...when it's not accepted??????? 3) I did the suggested call to Support on Friday - that did me no good on getting an account - since they told me they couldn't do it either! ifthe system didn't work for me it wasn't working for them... Don't get me wrong - I did find out some information about all the ways I can go thru this process- 1)online; 2)over the phone;3)face to face;4}print out app and mail.. ... but without the computer program working - to input my personal information and get my account...... none of these ways could give me my available insurance informationI! I! As to general info it is easy and user friendly to navigate around your website ..... but I'm interest in my personal information now that I've read all the general info! I!!!! Please inform me..... - ,nail: - 1252 Why can't I just look at the plan options and costs???? Why does this have to be so difficult??? Can you please post tables of the available plans and pricing information outside ofthe login area? That seems to be where it all 2013-10-0610:24:08 breaks down. I can see all of the "happy" pages with no real info, but cannot access what I really want to see....which is how much the various plan options will cost me. Should only take a couple of hours to post that info on a page somewhere. I'm a web designer and it seems that whoever i5 working on this site is completely incompetent and doesn't understand what the consumer needs to see right away. I hope the state of Maryland will get a refund on this contract!!! 1253 I was trying to enter my last name to create an account, and the programing algorythem would not allow me to submit my last name correctly. My Last Name is separated into 3 words and in order for the system to have my 2013-10-0610:29:22 correct Last Name, it must allow me to enter it as 3 words with spaces between them. When I tried to click through to the next page after name and address information, it was rejected highlighting my last name with an error code that said only to enter alphabeticals - which I assume means no spaces. If the state wishes to maintain the correct information on individuals, as well as be able to have accurate and correct records on individuals, it needs to allow us to enter our names correctly. Again, my name is PROPERLY and LEGALLY spelled as 3 separate words with spaces between them. I will find it less secure and inaccurate, and a potential identity fraud risk to associate such personal data to an incorrectly spelled and identified name identitY. Hopefullv \lnll can resolve this problem so that I may try to participate in this system properly. If you have any further questions, please feel free to contact me via e-mail at. - - ,t Regards 1254 "Please correct the following errors before proceeding. Please enter a valid phone number. It must be in the format of XXX-XXXX.'" still get this message message, not allowed to proceed, even though you have a three 2013-10-0610:35:54 block format for enter phone numbers I'm trying to help you fix this 1255 1am still unable to complete the initial portion of my application. I have been trying every day since the opening. The system will not accept my contact phone numbers. It tells me that I have to enter them in the correct 2013-10-0610:59:30 format (XXX-XXXX), which I am doing. Going to keep trying. I hope it gets fixed soon. Thanks! 1256 I can not enroll the sign up page does not work the drop down windows do not work correCtly. 2013-10-0611:17:59 17.,7 There a group of people (ahollt   who livf' in thp of c.ounty, Marylanc'l, hut who hClvP Cl SeClforc'l, OF mCliling Thic; areCl include,c; the town of (iClle,c;town, MO (Cln 2013-10-0611:20:50 incorporated MD town where 60% of the population are living below the poverty level). However, Galestown does not have its own zip code. For some reason back in the 1950's, Galestown, MD was assigned Seaford, DE's zip code. A call to the Seaford, DE Post Master will tell you exactly what roads they serve are actually located in Dorchester County, Maryland. Today was the 7th or 8th time I tried to fill out the online form (could not get to the form the other times) and this time I got as far as the first page of the form, but after including my address, I got an "identity proofer" error message. It could have been due to the issue with being a Maryland resident, but having a Delaware address. Could someone please check on this and reconfigure the system to allow online access for me and my neighbors in this situation? I did contact customer service about the problem and I spoke to a very polite and helpful person named J who said she would send this information up to her supervisor. She cited a reference # 0 lr the issue. , 1258 I was able to chose a program that will save me a lot of money and be healthy for the first time in a long time 2013-10-06 11:48:02 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1259 One ofthe identity verification questions (my high school) offered no correct answer. One ofthe answers should be "none of these." I chose a bogus school, and my ID was confirmed. The Password rules say: "Should have/be 2013-10-0611:50:24 ..." but this should say: "Must have/be" because these rules are enforced. Finally, no matter what password I choose, the page claims the password isn't compliant. Even this one: which is over 8 characters in length uppercase and lowercase letters contains at least one number contains at least one special character cannot match any of my last passwords, because this is my initial sigh up. Mac OSX 10.8.3; Safari 6.0.5 1260 Same result halfwat through the connection stops then kicks me off. 2013-10-0611:54:45 1261 I was able to create an account, and to log out and log in again. good start. When I try to browse plans, I get a screen that says there are 34 plans, but does not display the plans. Is it possible that there are browser or 2013-10-0612:18:29 operating system problems? I'm using a Macbook pro. I've tried both safari and Chrome. I did not see any information on what is compatible. side note:You should be consistent with language. Use "browse" to describe looking at plans not sometimes browse and sometimes something else. 1262 Tried for 3 days to access info. Can't get pass the proofing. Says it is not available. System is poor especially after having 3 years to perfect it. 2013-10-0612:43:43 1263 I successfully registered and then went to see the price of plans offered. After entering Name, DOB and Relationship for myself and my dependents, I clicked the Browse Health Plans button. This loaded a page with FAQs, 2013-10-0612:53:28 which after a few seconds redirected to the URL https://prod.marylandhealthconnection.gov/curam-engagepointwauthenticate w catcher/%2Findex.html At this point, the site hangs indefinitely. Thus, I cannot see any plan options or prices and am completely blocked. I use the latest version of Chrome browser for Mac. Email address =. -- au do not support this browser, please document what browser(s) and as you do support. 1264 After 6 days still unable to do anything with this website. I hope you folks can get this web site up and running soon. 2013-10-0613:07:01 1265 I have been trying to find out my alternatives for one week. Today was the first day that I was able to create an account. After that, the site would not accept my phone numbers. (in fact the error message doe not indicate the 2013-10-0613:09:12 correct format because it shows xxx-xxxx leaving out area code.) Did anyone even try this before release? Truthfully, I was against this program from the beginning. But have really tried to have an open mind since the Supreme Court upheld the law. Unfortunately, it appears my concerns over the program have been confirmed. My families current policy cost have increased, my company is not eligible for any help because of income levels regardless that I have an employee with cancer and no health insurance, and the system works like other government systems that I have experienced in this lifetime. 1266 This is as far as I was able to get. "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572.' 2013-10-0613:38:58 1267 Unable to create an account. Something about ID verification service not working. 2013-10-0613:44:04 1268 Please correct the following errors before proceeding. Rules expression 'isNotNull(Address.state)--false or Address.state!="MD" or MDHIXVerifyZipAndCounty(Address.zipCode,Address.county)' could not be parsed. 2013-10-0614:00:26 Received this error Address Given: - 1269 It would allow me to sign on and as soon as I am done tilling up mayoe dUUUL '-t-J ",ages it will suddenly just log off either after clicking the next button or the save and exit button. Very frustrating. 2013-10-0614:33:58 1270 I cannot get past the "Information About You" page of signup. It refuses to accept my valid phone number and keeps giving me this error message: "Please correct the following errors before proceeding. Please enter a valid 2013-10-0614:34:32 phone number. It must be in the format   I have tried a dozen times to enter my phone number to no avail. Instead of using resources to post worthless information on Facebook about senators visiting high schools, why not use the resources to fix the problems with the website! 1271 Still does not show available family plans! Get your act together already! 2013-10-0614:50:06 1272 Website Doesn't works. Keeps timing out and freezing. 2013-10-0614:54:36 1273 When I tried to sign up for insurance, the site continuously gave me a message to enter my phone number in the following format XXX-XXXX. My phone numbers were entered into the boxes in the format allowed by the 2013-10-0614:56:52 program. I could neither save and exit the page nor proceed to the next page. Very frustrating.... Will try again after you work out the kinks. 1274 This is one of the worst sites I've ever used and I built sites for 15 years so I understand there can be issues. But this is an unmitigated disaster, it's like half-built alpha, you couldn't even call this a beta... There's no clear way to 2013-10-0615:23:02 cancel an application and start over once it's gone bad. Multiple attempts ended in dead end errors forcing me to use the back button and reenter everything. The instructions are unclear and lead to duplicate dependents or applicants. The error messages are at best cryptic at worst infuriating. The site is ridiculously over designed making the process far more complex than it needs to be. All of that has nothing to do with the the load issues and should have been corrected before launch. This site is an embarrassment and the creators should be branded with a scarlet alpha to prevent them from ever building something public facing again. If you can't get your dynamic pricing data to publish for anyone, publish some static freaking tables? You know there was insurance and complicated information before the internet and AJAX. Stop with the eye candy, bells and whistles and build something robust that actually works. I' saying that as a liberal who supports the program. Who built this, Tea Party saboteurs? 1275 2013-10-0615:23:35 1276 When I click on the application button 1get an error message. I have gone all the way through the application, but I need to go back and change some things. Also I was told that I need to prove that I am a citizen, doesn't name, 2013-10-0615:52:46 address, and ss number prove that. It also said that they may check your tax records, isn't that even more proof of who you are? It also did not say who or how or where to contact for this information. Thank You 1277 I have not been able to acess the online application yet to see what I gualitify for or what kind of health insurance i can afford and the benifit it provide. 2013-10-0617:03:16 1278 could not access the enrollment page or the different insurance policies 2013-10-0617:05:55 1279 I managed to log in to my account and create an account, but there were no plans listed when I went to that area of the website. Also, as I mentioned yesterday, you have too many distracting items allover the page. There 2013-10-0617:08:06 should be less random links and the page layout should be solely focused on: entering personal information and viewing specific optional plans. MHC Feedback Form 12/12/13 Entry Jd Please provide additional comments abolit your visit to Maryland Health Connection today. Date Created 1280 First time in 10 years I'll have health insurance and qualify for Medicaid. I was able to enroll in Medicaid but can't get past the "Find Primary Care Provider" page. You had a year to complete this website and you 2013-10-0617:14:43 underestimated the thousands of people who would jump at the first chance to sign up, It is not my fault your system is awful, but I am punished by now having over 30 failed attempts in your system. Very disappointing experience. 1281 This is the worst user experience possible. Wording is unclear. Site freezes up. Required to tediously re-enter same info   Site should save DOB and dependent info. 2013-10-0617:59:05 1282 I'd like to know whether anybody actually reads this form; please have someone contact me at - \fter MANY tries, 1was finally able to set up an account and got a confirming e-mail. However, the 2013-10-0618:07:15 website will not let me sign in. I called and spoke to a rep, and the only thing she could suggest was that I wait and try again. I have done that repeatedly, to no avail. It is a very significant design flaw in your website to require interested people to create an account before they can view substantive information about the various coverages available. It's akin to a retailer requiring a shopper to set up an account before the shopper is allowed to view the products being offered. Why was the site set up this way, and why don't you change it? If the sign-in doesn't work correctly, everything else on the site is practically useless. This is incredibly frustrating and it needs to be fixed. Thank you for listening to me. 1283 After 4 days, literally hundreds of logins, an untold number of crashes, errors and freezes ... I was finally able to get as far as enrolling in a plan ... and now your "Find A Provider" search tool just sits there spinning ... for hours & 2013-10-0618:35:18 hours & hours & hours. 1284 Cannot complete application because I cannot figure out how to enter my phone number. You have three boxes the first two of which have a limit of 3 digits. I've tried every permutation of entering my phone number in the 2013-10-0618:37:53 three boxes starting with the obvious one of area code, then first 3 digits, then last 4 digits and moving on to area code, hyphen, last 7 digits, then every permutation I could think of. Alii get is an error screen telling me to enter a valid phone number if format xxx-xxxx. Can you tell me how to enter a number in that format in the three available boxes? You certainly can't put it in anyone box, doesn't fit. You can't split them up. Are you saying you need the hyphen? How can the simplest thing be that difficult? 1285 Fact sheets are high literacy with lots of words. They will not work for my patients. 2013-10-0619:29:32 1286 I am self employed, taken from my 2012 tax return my income is at the level where I was told I would get medicaid. Is that my only choice? I would like to look at some other plans and see what the tax credit would be, I'm sure 2013-10-0619:44:47 I can find something I can afford. In 2012 I was just under $15,856 and in 2013 I may be above that.Being self employed I can only guess at what my income will be for 2013. There should be a way to put in what you think your income will be for 2013, not only what your income was in 2012. 1287 It says browsing plans but no plans come up, only 2 FAQs. Very frustrating! 2013-10-0620:01:05 1288 Today was able to get through account setup, but then, at sign-on, no response comes back 2013-10-0620:05:40 1289 This just sucks. 1have no idea what I'm supposed to do. What's the difference between health care and health insurance? Why do I have to pay for birth control in my insurance plan? 2013-10-0620:09:04 1290 No information about plan options or how to learn about them or how to sign up. Very disappointing. 2013-10-0620:16:04 1291 Account registration form requests too much personal information before rates are available. People should be allowed to see the plan rates they would qualify for before putting personal information like 55 number into a 2013-10-0620:22:59 database whose security is unproven. This is not paranoia about the state having my information but concern about the unproven nature of this site and its security. I do not want that depth of personal information in this database unless 1am going to purchase a plan. People should be able to just look at IIates without giving that much information at such an early stage. 1292 The site never saves my information when I am filling out an application, I will dick the "Save and Exit" button and try to come back later, and all of my information is gone and I have to enter it again. Then when I get to the 2013-10-0620:31:11 point where I am selecting a plan, the site freezes. This has been an absolutely terrible experience trying to get insurance through this exchange. 1293 I created a user name and password perfectly fine. However, when I logged in to start my application and finished the first page with name and address information, I hit the button "Next" but it Jogged me out and I had to start 2013-10-0620:35:03 all over again. 1did this 3 times and even tried saving my information just incase but it just kept logging me out when i hit "Next" 1294 Got my Id and Password, then tried to fill out application to be repeatedly kicked out by the software...finaJly almost got to the end where and was kicked out again. It is asking me to restart the process...very frustrating! I was 2013-10-0620:44:53 cancelled by Atena due to it's inability to negotiate plans with the Maryland Exchange...will try again when things working better! _ 1295 Mostly just annoying not to be able to use neither a hyphen nor a space for my hyphenated last name. 2013-10-0620:53:28 1296 I have established an account with the exchange, but when I attempt to login, my user name and password dears, and I am unable tn the site. This has happened every day since the exchange was online. I am a user 2013-10-0621:07:17 . - who needs no assistance monetarily, but would like to view available options for health coverage. Please help! user id: !assword:: 1297 This website is a joke. I've tried (with no success) to obtain quotes no fewer than a 50 times. 1can understand having some glitches for a day or two, but for the whole week? You guys should be ashamed of yourselves. You've 2013-10-0621:22:08 hdd plet1ty of lime dnd pleilly of l!lOlley lo it right, SO GET IT RIGHT!!!!!! Every time I'm prompted to "browse" for quotes, - S(lme page,s loarl, then y(lll click Next nnd n blank nage displays. You dirk heIr and the sr:reen c.hanges, sometimes gives you an error, sometimes 70B-1O-0771:41:O' doesn't. I finally gave up. And I wasn't even using the system when demand was high. I think you've made some poor architecture decisions with this site. A consumer should be able to research plans without getting trapped in an error-filled application process. If you segmented out the process into separate streams, you'd greatly reduce the errors, greatly increase performance, and actually be able to provide consumers with what they need to sign up for health insurance. Please let me know if you would like assistance with resolving the issues you have on this site, or would like a comprehensive testing plan that will help you get past these issues. I can be reached at -_._" - 1419 I have managed to set up an account. I am trying to find subsidized costs of family plans. I enter the birthdates, ask to see my plan options and get a page with 2 FAQ's and nothing else. If I go in just as myself I can see plans at 2013-10-0721:42:29 the unsubsidized rate for just myself, neither of which is at all helpful. I am very excited about the ACA but am very disappointed in the Maryland site. One week in and I still can't see any information. While I know that we have until March for open enrollment, and I have a self-purchased plan through May, I would love to be able to switch Jan 1. At this rate, I don't know that it's even worth trying for several more weeks. Please take the site down completely until this is fixed so that I know when it is back up and running I can do what I need to do. MHC Feedback Form 12/12/13 Entry Id Please pi'ovideadditional comments. about your visit to Health Connection today. Date Created . 1420 I can't get past the data entry part. I enter my phone number and email and it keeps telling me to" enter my phone and emaiL.1 have tried several times over the past week. Even setting up an account to log on to this site was 2013-10-07 21:42:55 more stressful than it had to be. 1421 I have been trying all day to bring up non - funded health plans of which nothing will ever populate after I enter my entire family over several times. It is very frustrating when a site doesn't work, 2013-10-0721:45:58 1422 Still still in a never ending loop when trying to fill out the first section of the application: Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: 2013-10-07 22:00:33       Error Code: Ox38cf0159 Error Text: DPWWA0345E The request was too large to store in the session cache. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 1423 My husband was able to create an account after the first few days. I started searching for health coverage for the family. Couldn't search for all of us. So I searched for just my husband. I only got as far as the page telling me 2013-10-07 22:16:47 there are 34 of 34 plans. But nothing else was c1ickable to look at those plans. It says "what is important to me" and neither plan type, health, doctor or any of the choices were c1ickable. I am assuming that if it takes this long for people to search or not be able to search, the deadline will have to be extended! Anyway, am I doing something wrong? Does the page to look at my 34 options take a while to load (it didnt like anything was loading)? Are the options even c1ickable? I've spent 41/2 hours tonight trying to shop with no luck. 1424 A simple video on the home page showing someone going step by step filling in a mock application would go a long way. Just show people what applying looks like so they can get familiar with the screens. Then even if the 2013-10-0722:20:41 site if down or help no available, the curious can see what it would look like if it were working. The video you have is a total marketing fluff piece. Nice if people have no idea what the ACA is, but it doesn't show anything about what the process looks like. And then all that information is also written. I had to read it all to realize that. Hope I'm not sounding to harsh, I want to help and I'm being honest. I'm a VP or sales and marketing so I do have some perceptive in what I am providing as feedback. #2 I swear last time I looked the site I could see the rates but this was before it opened. Now it seem you need an account to do that. I didn't want to set up an account. I just wanted to look at rates. And there was no easy answer on the site telling me how to do that. If you need to reach me' o what this programs to work so please take this suggestions. I'm kind of ----- surprised these ideas weren't implemented from the start. A demo video would be a natural fit considering what you are trying to do and how many people you are trying to education. It would greatly lower your call, email, assistance value. A video like this should be able to get created in less then a week. For starts, you don't have to over do it. If doesn't have to answer every question, just an orientation so people we can the screens. Sample... Just click here to see a sample application getting filled out so you know what the process will look like. 2nd, allow us to see the rate without a log in. If we are kicking the tires, we shouldn't need a log in. People are over whelmed with user names and ids as it is. You are just creating an extra hurdle. Hope this helps 1425 I am unemployed with pending unemployment benefits - with no health care coverage. I have been trying to log onto this website since midnight 10/1/13. EVERY TIME I click on GET CONNECTED, the page loads but it is 2013-10-07 22:45:10 completely faded with the added inability of not being able to click on any function. [s it my computer or this website? 1426 unable to apply for one week, not acceptable at all, tell them to let us know when it is up and running so we do not waste our time. 2013-10-0723:07:28 1427 2013-10-07 23:12:04 1428 You let me sign up without an E-Mail address, and are now gating me from logging in because I didn't authenticate with an E-mail address that I never provided. Ridiculous. 2013-10-0800:19:46 1429 Navigation very un·intuitive and also gets stuck all the time. Yesterday I was finally able to register. That was a start. Today I tried to "browse" plans. The entry system here for dates, etc,. is very glitch. But I got past that. 2013-10-0800:21:20 Clicking on "browse plans" brings up (1) some FAQs (why does it do that?) and (2) a box that says it is searching for plans. That's it. Nothing more. This is really not a system to be proud of. 1430 I have been trying to get information and get started in the process unsuccessfully for a week now. If this is an indicator of what the Affordable Healthcare Act and the associated care is going to be like, I'm beginning to believe 2013-10-0800:23:15 the Republicans are right. I guess we should have known ... can't be much different than all of the other government run operations! VERY VERY DISAPPOINTED!!!! You've had years to prepare. What's the deal?!? This sucks!! 1431 Complete waste of time. servers not responding page layout not completely loading. Freezing without cause. Are you deliberately trying to make this fail. 2013-10-0800:41:02 1432 2013-10-0800:50:34 1433 You folks are botching this whole thing up!! 2013-10-0801:16:00 1434 could not find pricing or cost calculation 2013-10-0806:10:53 1435 This website is useless. Can't log on today. Cannot access any health care plans to see the prices. This thing simply does not work. Tried IE, Firefox, Chrome. Deleted cookies, updated Flash and Java. Nada 2013-10-0806:56:48 1436 There should be a comparison table with all the options 2013-10-0807:38:13 143J Repeated attempts, perhaps 10 of your 174,000+, have been met with Identity Proofing Not AVailable. The wholly rnl!:ierable rate of enrolled applicants (374? Really? and you admit to that as If It were some sort of LOB-10-0801:S0:34 achievement?) suggest that they were walk-ins, and that this site is a TOTAL FAIL. Suggest the leader ofthe operation, the one where the buck stops, be walked out back and be publicly stripped of his lD, stoned by the crowd and dismissed. IT Development seems to be the personification of the Peter Principle. Fully expect a tea party victory in delayed roll-out (at least) based on this shoddy effort. And that's a shame. Based on search results this AM (your release of the abysmal success ratio), hang on to your hats, you are about to become a national laughing stock. Except for your actual clients. We in Maryland aren't laughing. • 1438 Day 8 and I still have not been able to see one price estimate for ourfamily of eight. My employer enrollment end October 18. Ifthere's a chance that the MD exchange offers a better plan, looks like I won't be able find out. I 2013-10-0807:57:30 also tried calling in and the I spoke with said her system was down. Your claims of "high interest" in healthcare would be better stated as "how bad is it going to be". Very sad and disappointing. 1 1439 I would like to find out about cost of coverage without creating an account & giving personal information. 2013-10-0808:25:17 1440 Still does not show any available family plans. How long must this farce continue? 2013-10-0808:37:37 MHC Feedback Form 12/12/13 Entry Id Please provide comments about yourvisitlo Maryland Health Connection today. Date Created 1441 The identity proofing portion still isn't working after a week. Fix it. 2013-10-0808:38:45 1442 every time I try to sign up I get a screen that is for signing up that is cloudy and frozen????? is it just me or do you still have major software problems 2013-10-0809:04:08 1443 It was layed out very nicely. Easy to follow and find the information that was needed. Thank you! 2013-10-0809:17:15 1444 couldn't sign on, although i created an account. complete mess 2013-10-0809:23:37 1445 my tax dollars are being spent on this? 2013-10-0809:24:04 1446 I am a supporter for the Affordable Care Act, but the web site is ridiculous. I had to create an account under my husbands information because it locked me out. I was supposed to receive a phone call within 48 hours of 2013-10-0809:29:42 contacting customer support, yet have not received any call now six days later. I am very concerned about having to continuously enter a ssn every time, and then getting "logged off". I worry this information is accessible since I have not properly logged out. Totally disappointed and still do not have any answers for my family and health care coverage. Please let me know when this isn't a waste of my time!!! 1447 I continue to receive the following error message "User already exists. Please contact the consumer support center at   I have tried many different user names, please update site with information on this error. 2013-10-0809:30:22 1448 Unmitigated disaster, I'm done. I've tried every day for the past week. Today t was actually able to enter my family info to try to view prices for plans. It could not verify my income, after I indicated that we file ajoint tax 2013-10-0810:01:44 return. That means my income is combined with my wife's income. I could only move forward if 1entered our combined income and then it asked for my wife's income. After that didn't work, I then tried to view the price of health plans and every piece of information I entered previously for our eight family members to "purchase a plan without financial assistance" had to be reentered. Why can't you save the family info? Why can't I see prices, but only a blank screen? Why do you have such a poor process to capture income and can't tell the different between a "joint" and "separate" return? My time will be better spent conveying this processes failure to the Congressmen so they can investigate why this is such a colossal failure and how much money was poorly spent. That's my feedback. The Maryland Health Connection website does not work. Your press release says that you've enrolled 300 customers in the first 6 days. 300? I don't believe the glitches are due to high interest in obtaining affordable healthcare. I think people are trying to see how badly they're going to get gouged for healthcare, and are spending way too much time with repeat attempts to actually make it through the non-functional website. If it worked the first time, there wouldn't be so much repeat traffic. The best thing I can relate this to is going to a much anticipated new restaurant opening and getting food poisoning. 1449 Having problems completing enrollment due to page not being able to load where you select a primary care provider. After a while it says that it can't connect to the server. 2013-10-0810:03:34 1450 I've been trying for days to "browse plans" and alii get is a FAQ page. I have never been successful. I am trying to see what my insurance options might be, but alii get is the FAQ. This is ridiculous. 2013-10-0810:14:39 1451 2013-10-0810:20:18 1452 2013-10-0810:37:39 1453 2013-10-0810:39:39 1454 Want to see cost before starting process and can not not happy. 2013-10-0810:41:17 1455 REached a dead end twice - once while trying to research whether we were eligible for financial assistance - strange error message reached, and had to re-Iog in. 2nd time, was after being bumped back to login after about 1 or 2013-10-0810:41:42 2 minutes (too short), and then after entering password and login, not finding anywhere to press submit (possibly didn't automatically scroll to that button.https://prod.marylandhealthconnection.gov/CitizenPortaljapplication.do I'm using Google chrome. In addition, I registered my account under my own name, but I realized halfway through that 1should probably have registered under my husband's name, since I am technically a dependent - this needs to be upfront and center before people register, so that you don't have useless accounts being set up. (I have to go back and set one up under his name now, I think.) 1456 Cannot continue with enrollment in Medicaid. I cannot choose my health care provider and the application will not complete until I choose one. When I click the choose a health care provider button (big green button right 2013-10-0810:52:36 above the option not to choose a healthcare provider) A white screen comes up and the circle just spins indefinitely. (Waited for over an hour today). When will this be fixed? 1457 Day 8. Website is totally, utterly useless. Completely non-functional. As far as I can tell, the only function that works at all is this comment form. I hope someone is reading these. 2013-10-0811:08:43 1458 Your I Online Identity Proofing' has never work for me. I've attempted half a dozen times already at different times and days for the last 2 weeks without success.... :{ 2013-10-0811:13:09 1459 Day 8 of trying to get a quote for a family of 4. THIS SITE IS BROKEN!!!!!!!!!!!!!!!! !!!!1!!! !ll! PLEASE PUT A NOTICE ON THE FRONT PAGE AND TELL PEOPLE THAT THEY CANNOT USE THIS SITE IF THEY HAVE MORE THAN 1 2013-10-0811:15:24 DEPENDENT!!!!I!I!!!!!!!!!!!! WORST WEBSITE I HAVE EVER SEEN!!! BTW: I work as a developer for .net C# business applications and I am a supporter of Obamacare (and also need insurance for my family). To see a site like this is paintul tor those ot us hopine for healthcare inSllrancE' reform 1460 I l.Ould nul regisLer lJetb:18 171q I havf': hf':f':rl trying for a weel< to navigate this site and have not ar.<:omplished anything. I have Yf':t bf':f':n ClboUL employer provided insurance are not clear enough,   for F5( I Wi'!" helring a new riti7en and o:;he thought "provided" included a referral to a private ins:urance company - for which her omployer pays no part of thl? rlan 1835 I live in Anne Arundel County, on zip cod! he zip code is for the Dunkirk post office in Calvert County, but many people on my road (and nearby roads) have the 20754 zip code but live in Anne 2013-10-1420:35:30 -- Arundel County. However, your system does not allow me to enter Anne Arundel county with the 20754 zip code. [have to fudge it by using a nearby zip code (20711) for it to allow me to choose Anne Arundel. Since some of the programs differ depending on the county, it is very important to be able to get the correct county in the system! Please correct this ASAP. Thank you! 1836 As a information system major with multiple years of development and management experiences, [ spent several days to proceed the application. There are bugs and glitches almost on every step. 2013-10-1420:54:25 1837 This is the most effed up website I've ever experienced. Alii want to do is to check on the cost of the silver plan for my husband and me after the federal subsidies have been subtracted and it's not do-able. 2013-10-1421:06:06 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1838 I can't save and continue my application because there is an error in the way phone numbers are validated. It will not let me store my phone numbers and the error message is bogus. Also, once the user ID/password are 2013-10-1421:08:35 established, it is very difficult to find a screen or link that just says login. Very poor design. Was this even tested? 1839 On the first page of the application, I kept getting an error message about my phone number and my e-mail address. I deleted the phone number, as it is not required. However, e-mail is my preferred method of 2013-10-1421:24:03 communication so I cannot delete it. I reentered the   address correctly several times and kept getting an error message. 1840 You need to be able to live chat to answer questions. need to explain exactly what it covered in the detail link. catastrophic plans are not explained. what do you consider catastrophic. This really needs to be revamped or 2013-10-1421:24:59 maybe I'm missing something. 1841 I was trying to do general research for a family member. But no matter where I went, I was unable to get even a general idea of costs. Apparently you need to create an account and go through a longer process for that. And I 2013-10-1421:33:17 really don't want to do that yet. What a shame. I am truly excited about the Affordable Care Act and especially about how wonderful Maryland has been as an early implementer. I am rooting for everything here to be a wild success so that we can all get the health care we deserve. Thank you for your efforts toward that. But please, improve navigation so that it's easy right off to get a general idea of basics and costs. Some kind of "what/if type" of feature could do that. So I could easily jump on to say, for example, I'm a single man, 50 years old. What is my general range of costs for basic benefits? Good information in return might be something like "you have [# of] plans available with costs ranging from $$ to $$." All include at least these basic benefits: [1,2,3...]. This might help you at least get people to stick around long enough to do more. Again, thank you and wishing you much success. I 1842 Tried over 6 times - telling me I am using wrong format phone number 2013-10-1421:46:02 1843 You need to list out the plans with the premiums. I am unable to compare what you can offer and my employer is having open enrollment soon, so I need to find the best value for me. 2013-10-1422:05:48 1844 When I resized my browser window, the whole page went white and I could no longer do anything in the web site. When I clicked on the browser's "back" arrow, I was sent to the initial log in screen and had to log in all over 2013-10-1422:56:26 again. The web site has improved since the first time I attempted to use it. I have been able to get to the section where I can actually compare policies. However, every time I get kicked out of the web site, I have to enter all of my family's information again so that I can compare prices. It would be nice if I could save the information I entered so that I did not have to re-type it every time. I am using Google Chrome Version 26.0.1410.63 browser running on a computer with Fedora 14 operating system. 1845 When I clicked on the link to view/print information about the Carefirst BlueChoice HSA $6000 ($6000 deductible, Bronze) health plan, I got the following error: Duplicate headers received from server The response from the 2013-10-1423:38:20 server contained duplicate headers. This problem is generally the result of a misconfigured website or proxy. Only the website or proxy administrator can fix this issue. Error 349 (net::ERR_RESPONSE_HEADERS_MUlTIPlE_CONTENT_DISPOSITION): Multiple distinct Content-Disposition headers received. This is disallowed to protect against HTIP response splitting attacks. Additionally, navigation around the web site is very bad. You need to get users to test, test, test this web site. These errors were encountered using the Google Chrome (Version 26.0.1410.63) browser running on the Fedora 14 operating system. But I also had navigational issues while using Firefox (Version 24.0). 1846 2013-10-1423:51:57 1847 I've been to this site several times now. It hasn't worked due to bugs etc every time. I'm sure you already know that and this is simply a place to vent. I guess snail mail is the only option that works right now. What I am most 2013-10-1507:16:00 upset about is that my SSN was given to create an account and then things didn't work. It has me very concerned that the security on this site also had bugs and that I could easily have my identity stolen. Please make the security of this site your priority. 1848 I cannot sign in. I type in my user name and password and then click sign in....The space for user name and password goes blank.... NOTHING HAPPENS. I've sent feedback for this before a week ago and it wasn't fixed yet. 2013-10-1507:47:03 1849 This website is NOT user friendly. There should be an obviously link to the application to apply for coverage. I have been on the site for 40 minutes and still have not found it. Some ofthe links don't work. This difficulty makes 2013-10-1508:27:47 me believe it is intentional. 1850 I tried the first day the website was available and then again today- When I type in my SSN for the second time, it continually states that the SSNs are not the same when they are. Unfortunately, I am unable to move on 2013-10-1508:50:02 because I can't get past this issue. 1851 Just trying to review plan prices, but everytime I get through the "Do you use tobacco", "birth date", etc., questions screen, the next screen just has a header and I never see anything else? Been that way for a week. 2013-10-1509:04:31 1852 Prior to today, I was unable to retrieve my application. Now after I enter my user name and password, the site just keeps looping me back to the home page. When I click on "get started" it takes me back to the home page 2013-10-1509:04:39 rather than moving ahead. It appears that it does not log me in because my name does not appear in the upper right corner. I have called twicp "'nrl rep9rted the problem: once last Thursday and again yesterday and I have not been called back either time and the problem persists. This website is impossible! My name is' • nd my numbl. maybe someone will read this and call me   1853 I keep receiving a message that says that I am unable to enroll at this time after I try to sign my enrollment. 2013-10-1509:28:37 1854 It is very sad to say that the website is not a user friendly. I am not a beginner when it comes to software application, but the website application is hard to navigate, When i click on "Get Started" is not directing me to where i 2013-10-1509:43:06 am trying to get. 1855 Pretty bad experience. Specific feedback: 1. I'm trying to register only myself for a plan. But the site apparently believes that I am registering for someone else and so it keeps forcing me to enter my info twice -- and then I 2013-10-1509:51:27 end up with two members of the same house {both me I}. 2. Phone number entry is buggy. The fields ask for an area code, and when you enter it, an error message appears saying that the format for phone numbers is xxx- xxxx. When you try the numbers without an area code, you get an error message. 3. My zip code spans two counties (21043 - Howard and Baltimore county). When I tried to specify that I live in Bait County, I got an error message ... only Howard County works. In sum -I didn't get thru the site. It really needs a lot of fixes. I hope you are able to improve the site because I need insurance. 1856 2013-10-1510:02:04 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Hea.lth Connection today. Date Created 1857 When I enter my username and password then click login then it goes blank. Does this mean my account was not created? Or does it mean that I am just not able to get through? 2013-10-1510:14:31 1858 For weeks I have been trying to set up an account. And everytime I fill in all the information, I get back that the identity system is not available! What gives Maryland? The site seems to be funning well, other than the lack of 2013-10-1510:35:02 ability to set up an account. 1859 did not list all providers available to their patients to choose from. 2013-10-1511:05:50 1860 I am a navigator, and I have had so much trouble with the website. I have to log in over in over through out the process, 1have not been able to get a client all ofthe way to enrollment yet. Also, ofthe consumers I have taken 2013-10-1511:11:13 to shop in the Marketplace, most find the plans still too expensive, even with ATPCs and CSRs. I have has consumers cry once they look at the prices. Plus, the marketplace isn't letting them see if their or ANY doctors are participating. How can they purchase a policy when they don't know if there are any doctors participating in their area? These consumers are not wealthy. One was a woman working at a cafe making $10.00 an hour, and she didn't qualify for Medicaid, and her discounts put her premiums over $lS0 with around $1,000 deductible. She couldn't afford that. Another was a woman working part time making $23,000 a year, and supporting her two grown mentally disabled children. She didn't qualify for Medicaid and again, even with her discounts she couldn't afford the insurance. All of these people were sitting with me for hours before they found out the bad news. I just wanted to give you some feedback. Most of the people I have helped, if they don't qualify for Medicaid, then they are not very happy over the insurance options. 1861 Applying, my info for myself it kept coming back as error when putting valid phone numbers for myself. cannot get pass that step. Thanks 2013-10-1511:30:44 1862 Started my application when trying to return can't get to it!! 2013-10-1511:47:20 1863 [ still am unable to create an account due to the password validation routine flagging all my attempted passwords(1 created to comply with the carefully read and followed posted password rules) as not complying with 2013-10-1511:59:36 password rules. J have been trying to create an account since the 10/1 without any success. Are you trying to get people to just give up? 1864 I appear to of registered successfully (10 = .) and even changed my password once. However, after 2 days of trying to login I can't get past the login page. I enter my 10 and password and it just updates by clearing out 2013-10-1512:20:51 the two fields and returning me to the login screen. I've repeated it several times and even just let it sit for up to 10 minutes on the off chance the system is just slow. So far with out success or any prompts or help screens to tell me what's wrong. 1865 Don't know where to find premium costs so I can compare plans and companies. Also, the laziness in the website building is apparent since it merely looks like they pulled the pages from the printed package book and scanned 2013-10-1512:23:10 it in to the webpage. That makes each plan exhaustive, comprehensive and impossible to follow or compare to other plans or companies without writing things down to match up from each option. Scrolling down through hundreds of pages is confusing and tedious and offers little illumination regarding the best option or company to choose. I understand the expediency to meet the President's goal so our governor can be held in esteem as the state chief executive who is an exemplar of cooperation, but the efficacy of this site is limited. 1866 I was during fine at first and then when I got to the part where I login and had to fill out my address and phone number again it would not take my information and it would let me save and continue later. I live on the border of 2013-10-1512:33:31 PG county and Charles county. My zipcode is... live in PG county, but my mailing address is Waldorf,Md. also my home phone # is' - nd it will not accept that. I'm not able to finish my application. I'm giving • the correct information. I'm not sure what to do now. Please advise me how to finish. I received an email with an id#_ ,'hank- you 1867 Its too difficult to find the online application. 2013-10-1513:09:17 1868 I've been unsuccessfully trying to create an accountfor my 27-year-old daughterfor *eleven* days. I fill out her personal information, click "Next", and always ~ e t the following error (for eleven days): "Online Identity Proofing 2013-10-1513:15:37 service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." Yesterday, I ._ ,contacted the consumer support center and talked to a tech-web representative. She input the same information and got the *same* error, even though she had just helped someone else create an account successfully. (She put me on hold to talk to someone and my wife accidentally disconnected the calL) If you would like me to send you the personal information so you can repeat the error, contact me at - 'is: Windows 7 Browsers: IE 10 and Firefox both get the - error Personal information page: https://prod.marylandhealthconnection.gov/selfservice/identityproofing/identityinformation/index.xhtml Error message page: https://prod.marytandhealthconnection.gov/seIfservice/identityproofing/msg/apierror.xhtmI Thank you, 1869 I am trying to sign up as an individual. Was able to get half way through the questionnaire this morning but had to run to another part of my house to get my wife's SS#. When I returned I was logged out and upon re-entering 2013-10-1513:19:14 info- the form which I spent 10 minutes filling out, was BLANKl Now when I try to log in, the link for an individual to "get started" is on a loop back to the main page or into the business owner page. 1870 Try to log on, but nothing happens...... 2013-10-1513:35:38 _   ~ _.._. 1871 When I try to enroll, and sign the agreement, the system crashes and says it can't process my application at this time. 2013-10-1513:54:00 , • 1872 2013-10-1514:03:13 1873 Created account, could not login with password. Tried to reset password and I get security questions I never entered. Also, when I try to reset my password on subsequent days, I keep getting different security questions. This 2013-10-1514:05:27 is ridiculous, whoever designed this site should be FIRED IMMEDIATELY!!! And I am a huge supporter of the ACA, so this whole experience is deeply disappointing. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connecticln today. Date Created 1874 I have been trying to research plans (business and individual) for comparison purposes since the beginning of October. I am extremely disappointed for several reasons. First, it appears that business plans will not even be 2013-10-1514:07:43 available until January 2014. It is very difficult to compare plans within the Maryland Health Connection to plans our business already offers when there are no business plans to view at this time on your site. Second, it appears that one still must create an account on the individual side of the Maryland Health Connection before being allowed to just browse the plans to see what you have to offer in order to compare to plans currently available outside the MD Health Connection. I followed the instructions to create an account for a few steps only to find that one is REQUIRED to provide a great deal of personally identifiable information. THIS ABSOLUTELY SHOULD NOT BE A REQUIREMENT IN ORDER TO JUST BROWSE PLANS! When I've called the help numbers and have spoken with actual people, I have been told that this is a problem with the site that their technical people are working to resolve. (Please let me assure you that, overall, I've been pleased with the people at the help sites. They have been very friendly and have worked to answer my questions.) However, when I've periodically returned to the individual side of the MD Health Connection to browse plans, I've not seen any change as I continue to be prompted to create an account. Finally (for now), I went to the federal Marketplace and browsed plans as if I were the resident of a state that actually uses the federal Marketplace instead of creating their own as Maryland does. I was able to browse plans, but I found that what is considered to be"side by side" comparisons is weak. I do not believe enough information is given in the "side by side" comparisons. Just look at different insurance providers' individual web sites and you'll see that they provide a way to give specific quotes on premiums and deductibles as well as other beneficial information (like out-of-pocket limits, more detailed benefits descriptions, etc) without it being necessary for one to provide a lot of personally identifiable information (e.g., social security numbers, address, full name, etc.). One can provide his/her zip code, age, and gender and get much more detailed AND INFORMATIVE comparisons. Perhaps the Maryland Health Connection should consider following the model of those insurance companies. I'd also like to add that, due to the implementation of the Affordable Care Act my individual health insurance policy with CareFirst will no longer be in existence after December 31,2013. I am OUTRAGED at this. I thought that if I did not want to participate in "Obamacare" that I could keep the plan that I had. Well, that's evidently not the case here in Maryland. CareFirst did send me their new plans that conform to the Affordable Care Act's regulations. Based on preliminary comparisons of those policies with what I currently have, I will now have to select a plan that costs more in premiums, deductibles, coinsurance, and/or out-of-pocket limits. The bottom line for me is that I will now have to pay more for my health insurance. 1875 I did finally (after many attempts) get an account created and got logged in. When I got to the plans, nothing was displayed even though several ofthe insurance companies show several plans to compare. So I started over but 2013-10-1514:13:30 can't get to a login screen. It just goes round and round back to 'get started' Its still broken. 1will try again. Hopefully it will be fixed soon. - - 1876 I wish I could have browsed available plans BEFORE registering on the site. 2013-10-1514:35:04 1877 Day 15 of trying to apply ... Still can't get past the Income Section. Still comes back with "Please correct the following errors before proceeding. An un-handled server exception occurred. Please contact your administrator." 2013-10-1515:07:26 What's up with that? Needs to be fixed. Looking forward to having health insurance for the first time since being laid off a year ago and being denied coverage on the open market place. Waiting on the above described bug being fixed. Thanks. 1878 got through to the end and it said there were "No plans" for me. What is that about? I have been unable to obtain health insurance anywhere else due to preexisting problems, waiting for this for years and now you have "no 2013-10-1515:12:11 • plans" that I can even look at? And none of my expenses, like my mortgage, and other items deductible on my taxes can be considered? T11is insurance"also, will probably be more expensive than I will be able to afford, I ,- barely buy food now....... • , 1879 Registered, but can't do anything. Nothing I click on let's me go further to see what plans are available. I just takes me back to the login page again. 2013-10-1515:28:12 1880 Cannot get past the login. 2013-10-1515:44:59 1881 won't let me create an account. .............what a waste oftime..........WHY DO I HAVE TO FILL OUT 2 PAGES OF PERSONAL INFO..........only to get an error message that the ID Proof page orform is not working.........why let people 2013-10-1515:53:34 waste their time filling out 2 pages of info to HIT A BRICK WALL and be unable to create an account. .........very POOR PROGRAMING....... Pdffiles do not download the whole file before they freeze up....... 1just want to buy some insurance PLEASE !!i!!! • 1882 was at first excited to check out options .now just discusted not able to even open account. I feel this is just scam to get social medical for select few. 2013-10-1515:56:56 1883 I would like to not have to enter my personal information in order to view the cost of each policy... 1 understaod insurances rather well and also understand premium cost verses co-payment, co-insurances and or deductibles. 2013-10-1516:24:50 This insurance choice website enviornment really should allow anyone to "shop" openly without endulging personal information ... if you were looking to buy a pair of shoes would you give your credit card before you chose NO so why should I have to give out my health, income and family information when alii am doing is "shopping" so to speak :( very unstatisfied........... 1884 i can not get pass the welcome page. It is stuck in a loop. i clicked get started in the individual/family side and it takes me back to the same page as where I started. 2013-10-1516:39:58 - ---------- -- - 1885 LOTS of glitches! Asked for phone number then said it needed a legitimate phone number! Asked for SS# and accepted dashes... then said SS# was 9 digits! TERRIBLE format for INCOME pages. Asks for PORTION of income 2013-10-1516:43:22 that's tax exempt. I'm on SS so I put 100... which was taken to mean S100! Finally get to the last page of enrollment and says' have to provide DOCUMENTATION for my SS# and citizenship! No one knows if I have to provide this info or not. Girl @ help center who was very nice, had no idea about these things. Finally get to page on available plans... and there was literally NO explanation of the damn plans! VERY frustrating experience. 1886 2013-10-1516:50:07 1887 I was not able to complete the first page of the application. The program would not accept my zip code (S nor 9 digit). I finally gave up after several attempts. 2013-10-1516:57:19 MHC Feedback Form 12/12/13 Enllyld Please provide additional comments about your visit to Maryland Health Connection today_ Date Created 1888 This website is useless! Since I had all kinds of difficulty, (being recycled, screens disappearing, incorrect values etc, etc, etc,) I finally called the help center. After speaking with several reps. who knew next to nothing, I tried to 2013-10-1517:15:02 sign my wife up (I already have insurance) over the phone. My wife had to give the info personally over the phone, then she handed the phone to me to complete the app. While my wife was speaking to the rep. I somehow managed to complete the application by skipping the inaccuracies, and going to the following pages, and then amending the info that was wrong to the correct info. When I again was speaking to the rep, she told me that we couldn't complete the phone app, because it would kick it out. I asked her if she could override one of the applications, and thats when the yelling started. My frustration of trying to sign up for this service for a period of three weeks, and continuously being rebuffed by the web site, as well as my phone calls not being returned, had reached the boiling point, whereas I just quit arguing and hung up the phone. Now, I can't go back and recheck the info that I entered on the app for accuracy, because there is no way to do it. I wanted to check it because, according to the application, my wife was eligible for Medicare, which I question. Your agency is the absolute worst government agency that I have ever tried to deal with in my 65 years. No wonder people hate it!!! 1889 Cant find form to fill out for health insurance dont have a lap top or desk computer you can do anythingelse on line with the phone internet but not this bullshit way to go obama Jet see whatelse the jackass can screw up 2013-10-1517:56:46 1890 why does the login disappear? I need to get back in to finalize our choices, but I have not been able to for two days. This is EXTREMELY frustrating. 2013-10-1518:05:25 1891 In my application, when I'm asked to put in my phone number, I do so into the three-field phone number section, Jhit submit, and it states it needs a valid phone number typed in as "XXX-XXXX." My phone number was typed 2013-10-1518:10:05 correctly every time, but I continued to get this message and it would not submit until Jcorrected it. It ended up the correct submission was in this form: (imagine the brackets as the type boxes) [123] [456] [4567890] Therefore, I figured out it was requiring me to put 7 digits in the final text box as opposed to 4. It would not allow me to submit with only 4 digits. Such a simple bug that can really hold up the process of registering. 1892 this site sucks, fire sebelius now. This is not representitive of a 3.5 year planning mission. You will be fired soon too, Thanks, 2013-10-1518:42:35 1893 This is unbelievable. Can't even get started! One of the worst sites I've had the displeasure to navigate. , 2013-10-1518:42:59 1894 How can you anything if you cannot log on.... I have established Log on ID and password, but cannot log on....it does not do anything.................. 2013-10-1518:49:39 1895 I couldn't even get through the verification to register a username/password. Shameful that you had 3 years to get this right and fail on the very first real interaction with the user. As a software professional it was staggering 2013-10-1518:55:33 listening to how much money has been squandered on this. 1896 After much struggle in completing the application today because of slow response times I finally reached the point of selecting a plan and the site hung at 'finding your plans'. After 20 minutes of waiting I tried again this 2013-10-1520:07:00 evening and again the site hung at the same spot. Complete failure in this endeavor. Today was the first time I could actually get on the site and now can't accomplish the task. Such a shame. 1897 Received the following error message when attempting to create my account. Encountered a similar message last week. PLEASE HELP! ~     ••~ Server Error Unable to complete your request due to an unexpected error. 2013-10-1520:10:49 Diagnostic Information Method: GET URL: Iselfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HDP headers, connection timeout, no data returned. This is not a problem with the WebSEAl server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 1898 I have tried unsuccessfully for over an hour to create an account. what the heck. 2013-10-1520:52:28 1899 Below is the error I received when I tried to use your Web Site. Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: 2013-10-1521:16:20 Iselfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTIP headers, connection timeout, no data returned. This is not a problem with the WebSEAl server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. I hope you can fix this system someday. I look forward to being able to sign up SOMEDAY!! Yours, 1900 2013-10-1521:30:41 1901 There are no premiums listed here. How can I shop for health insurance if I cant compare premiums?? 2013-10-1521:32:17 1902 When is this website going to make it possible to compare plans WITHOUT applying for them??? The design of this website is fundamentally flawed. It needs to be rethought and re-executed. 2013-10-1521:32:20 1903 Are you kidding me. What a joke! Get your act together. This is an embarrassment. 2013-10-1522:02:08 1904 Doesn't work, yet again. It lets me put in my information to make an account but then errors out. It has happened repeatedly. I get this message: Server Error Unable to complete your request due to an unexpected error. 2013-10-1522:05:26 Diagnostic Information Method: GET URL: Iselfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTIP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 1905 Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: Iselfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: 2013-10-1522:42:04 DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTIP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUDON] 1906 I am unable to do anything other than view the main page. I currently have MHIP so my insurance runs out at the end ofthe year and I need to get this taken care of. Is there any other way? 2013-10-1523:00:02 1907 I have tried three times to create an account. Since it is almost midnight I would not think this is a high volume time to get on. This is the message I continue to get: Server Error Unable to complete your request due to an 2013-10-1523:44:52 unexpected error. Diagnostic Information Method: GET URL: Iselfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA123SE Could not read the response status line sent by a third-party server. Possible causes: non-spec HTIP headers, connection timeout, no data returned. This is not a problem with the WebSEAl server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. My email for you to send a response i: MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 1908 i Was not able to submit my application it kept saying i was putting my phone # in the wrong format but that was not true i checked a thousand times i have since the beggining of the month to get this done it is very frustrating 2013-10-1600:16:35 if you can help in any way my email .s. I know i probably won't hear from anyone. I would like to get this all done so im not fined next year 1909 Error 500: ERROR: curam.omega3.taglib.bean.CallServerTag: An unknown or unexpected error occurred when requesting the current page. I get this error every time I try to use Resume Application. Browser cache has been 2013-10-1606:51:14 flushed, and browser restarted. Same issue. I have signed up via navigator assistance but still need to choose my primary care provider. I am using Chrome. When using IE 10 or Firefox I cannot access the application portal due to a non-responding script of some sort. This roll-out process on both the state and federal level has been and continues to be an unmitigated technical disaster, and this on day 15. Sad!!!! I!!! 1910 I type in my user name and password and click sign, it then clears the user name and password field, leaving it blank. I can't continue. 2013-10-1607:45:20 1911 abysmal experience, I set up account and couldn't go any further. My hard earned taxes are going to this? You should be ashamed. 2013-10-1608:21:17 1912 2013-10-1608:59:20 1913 Unable to do anything on this website. 2013-10-1609:04:23 1914 It is over 2 weeks since I was able to create an account but I have yet to be able to login to the website!!!!! 2013-10-1609:08:52 1915 While the navigability of this site has improved, it still remains one of the worst experiences I have had with an online application. Every other day something newgoes wrong, which requires me to notify you again to fix your 2013-10-1609:21:10 system. My application was restarted by the system, but I was unable to complete it because of a handling error. I decided to start from the beginning again. This marks the 5th time I have completed an application by the way. I was able to get past the page that had previously thrown an error and complete the application. Additionally, I did not receive the "we can't verify your benefits" notification after reviewing my summary. However, I now have several notifications that the system can't confirm my identity (identity, SSN and citizenship), which wasn't an issue on the previous 4 applications. I'm furious that this site continues not to function properly. It doesn't even seem worth continuing to try at this point. Additionally, this feedback form should have an option to share images. It might be easier for the techs to correct errors (and test the damn system perhaps) if they could see what users see. 1916 Now 15 days into the process, I still can not set up an account. Shameful! 2013-10-1609:32:34 1917 2013-10-1610:02:54 1918 I established a user id, proceeded to submit an application. Once at the start of my info input, the notice box popped us to ask me to enter a valid zip code and phone # in the correct formats - which I did, and I re-entered it 2013-10-1610:28:51 several times, but it does not recognize the characters, and the notice does not say which of the 3 phone #'s to enter correctly. I stopped entering my data at this point in the application process. I will wait to try again another time. 1919 I have been trying to get this done since Oct 1, 2013 without success. I go through the whole application process to just end up with an error message that says the application could not be processed and I should call the 2013-10-1610:38:28 number. When I call the number I am told that it's the computer problem. 1have been honestly doing this everyday several times a day since the day one and the application still can't be processed. Extremely frustrated and upset. 1920 I have been trying to enroll for 16 days via telephone, computer, and even in person. I keep getting the run around and am still not enrolled! Everyone I talk to tells me something different. This has been the WORST 2013-10-1610:43:19 experience!!! ! 1921 Still getting this error message - "Password' does not meet Password Rules", when trying to create a password in order to create an account. I have very carefully read and followed the posted password rules without having 2013-10-1610:47:58 any success in creating a password. I have 16 years experience in software development and I can not believe that this software has been tested before implementation. I am beyond frustrated I have been trying to create an account since the first date of the system, no amount of feedback or messages that I send manage to get any response to this MAJOR BUG. Are you trying to sabotage the implementation of the ACA? , , 1922 Just wanted to know if your website is EVER going to work. Still can't get past the "online proofing" error message. 2013-10-1611:00:14 1923 PHONE NUMBER ERROR!!!!! YOU PROVIDE 3 SLOTS FOR A PHONE NUMBER, WHEN IN REALITY ONE MUST PUTTHE (7) DIDGET NUMBER IN THE LAST BOX! POORLY EXECUTED AND BASIC DESIGN FLAW. ALSO WHEN YOU ADO 2013-10-1611:20:29 MINORS TO APPLICATION YOU GETTELEPHONE NUMBER ERROR AGAIN! BUTTHIS TIME THERE IS NO SLOT OR DESIGNATED PHONE NUMBER REQUIREMENT ON PAGE. TOTALLY CONFUSED EVEN WITH ADVANCED DEGREE EDUCATION. 1924 I already created an account (usernamt ') and keep trying to log-in to finish my application. However, after entering my username and password, the site just brings me to the home page 2013-10-1611:37:56 (www.marylandhealthconnection.gov) instead of the application site. I have tried clearing my cookies, but the log-in page never brings me to the application.   ~   First - all the 'Income options (monthly, biweekly, etc.) didn't work so the system kept saying I was goIng earn over $50,000 a year. Second - I selected "no" to beIng Incarcerated, but the next screen said I was and needed L013-10-16 n:16:4S verification documents. Third -I started from the beginning AGAIN and then my address wasn't accepted. F9urth -1 called to speak with a representative and was told to start over online, which defeated the purpose of me call for HELP! " 1926 I'm looking to browse the plans and every time I click on get started it takes me forst to sign in and then right back to the general information, not to the page where I can begin the browsing process. 2013-10-1612:17:34 1927 I can't log in my account or get a return nhnnF> call about my technical issues from an experienced IT person. [ have been "escalated" three times! I am a Certified Enrollment Assister and can't help individuals do online 2013-10-1612:17:49 applications since last Thursday - 1928 2013-10-1613:16:38 1929 2013-10-1613:17:24 1930 2013-10-1613:18:08 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments·about your visit to Maryland Health Connection today. Date Created 1931 Today 10.26.2013, I called in with questions regarding an error in the application process. The Customer Support Center Representative researched and answered questions that were of my concern. I had a pleasent 2013-10-1613:24:05 experience. . 1932 Your form for new registrations does not allow me to input my full name. It tells me that the hyphen character "-" is not allowed in the last name field, and will not allow me to use a hyphen which is part of my full name... 2013-10-1613:24:43 Please fix this for future enrollees. 1933 I used the old Maryland insurance exchange website back in February and March after my husband lost his job and we were looking for something more affordable than Cobra. That website worked like a dream. Age, sex, 2013-10-1614:10:15 smoking/no-smoking, for all three members of the household, and Bingo, we had the results. This makes me go through umpteen pages (I'm just looking for one person this time), and when I asked the system to print the results, it completely collapsed. Why don't you just reactivate the old one for now so we can check prices? 1934 I would like PAPER APPLICATION and paper copies of the plans available,,1 cannot spend anymore time with this website...THANK YOU. or 2013-10-1614:17:41 1935 The status of my account says that J need to complete the application. When I click on the Application icon alii get is a page error. It will not display the application. I get the following message: Error SOD: ERROR: 2013-10-1614:38:51 curam.omega3.taglib.bean.CaIiServerTag: An unknown or unexpected error occurred when requesting the current page. This has been going on for two weeks now. This is rediculous. Fix this blasted program. 1936 WORKING WITH THIS PROCESS WAS PROBABLY, IF NOT ABSOLUTELY, ONE OFTHE MOST IRRITATING AND EXASPERATING EXPERIENCES I'VE EVER HAD. YOUR CUSTOMER SERVICE WAS TRULY "OUT TO lUNCH" ... THEY HAD 2013-10-1614:53:58 NO ABILITY TO ANSWER MY DIRECT QUESTIONS FORTHRIGHTLY OR WITH ANY lEVEL OF KNOWLEDGE OR EXPERTISE WHATSOEVER. All TOLD ... I SPENT MORE THAN 6 HOURS ONLINE (INCLUDING FREEZE-UPS) AND MADE NINE (9) PHONE CAllS WHICH INCLUDED BEING PUT ON HOLD FOR MORE THAN 40 MINUTES WHilE THE AGENT SUPPOSEDLY RESOLVED MY ISSUE ... ONlYTO HAVE ANOTHER AGENT ULTIMATELY COME ON THE LINE WITH, "HOW MAY I HELP YOU?" I WAS TOLD MY ENTIRE APPLICATION WAS lOST, WHEN IT WAS NOT; I WAS TOLD THAT SUPPLEMENTAL INFORMATION/DOCUMENTATION COULD NOT BE FAXED (ONLY TO FIND OUT IN A SUBSEQUENTCAll THATTHATWAS ERRONEOUS). ON A SCALE OF 1-10, THIS EXPERIENCE WAS ZERO (O)!!! EVERYONE INVOLVED WITH THIS WEB SITE AND EVERY AVAILABLE PHONE SUPPORT PERSON I TALKED WITH, EXCEPT ONE (1), SHOULD BE FIRED!!!! THE STATE OF MARYLAND SHOULD BE ASHAMED TO PROVIDE SUCH INCREDIBLY BAD ONLINE RESOURCES ... WITH EQUAllY ABYSMAL CUSTOMER SUPPORT!!!! SHAME, SHAME, SHAME!!! 1937 The Find a Healthcare Provider component does not work. It shows no results for any doctor within a 100 miles of my zip (20721). The Browse Plans component does not work, period! Accessing this link displays a background 2013-10-1614:59:39 of the log in page and more (I'm already logged in). Someone needs to test this as if they were trying to find a provider and a plan so that they can see and fix all the problems encountered. Time is of the essence for me as my MHIP policy will expire on 12/31/2013. This is just careless programming. 1938 the information on this site is not at all helpful,also it's been lagging all day. when i would try to view plans the page would just constantly refresh or go back to the main page. I've tried several times to log in to try and correct 2013-10-1615:14:45 a mistake i made earlier when trying to enroll and every time i input my user name and password i'm redirected to the front page and not taken in to see what mistakes where made. after inputting data i was told i was eligible for cost sharing yet this was not applied to the insurance i chose, i ended up with an insurance carrier with a very high premium and I cannot find any help offered on the site. 1939 I'm trying to fill out the application. It keeps saying II Please enter a valid phone number. It must be in the format of XXX-XXXX" But there are blanks for the numbers including the area code and I filled them in, it won't let me 2013-10-1615:56:31 put in a hyphen. I can't figure out what it wants. So I guess I'll just quit for today. 1940 Your site has kicked me out twice!!! I can't even get pricing... navigation is terrible, performance of your site is even worse! 2013-10-1616:02:45 1941 It will not accept my zip code based on the county I live in. Phone numbers are not accepted either in the application and my information is correct. Can't move forward in the process! 2013-10-1616:17:59 1942 I have tried at least six times to enroll in the medicaid program for Maryland unsuccessfully. When will this web site be fixed? 2013-10-1616:22:55 1943 I have insurance. I want to know if I can get better insurance at a lower cost. I don't understand why you need user account names to provide me with cost comparisons. I don't want to give you name and other information 2013-10-1616:51:05 and have you check my financial status to see how much you can get away with charging me. Maybe you don't do that, but I have no reason to trust this system to provide personal information. I will check back in a week and hope you have made it possible to browse insurance plans without divulging personal information. I will be happy to give County of Residence, number of members in my family, ages of family members, but I am not sure why you woulr even require that. I think I can select between Bronze, Silver, Gold, and Platinum plans provided by multiple insurers, but won't know if you don't provide the information. q 1944 My confusion which delaying my filling out my application: On the assistance eligibility portion of the application there is a question that is confusing, vague and lacking clarification. On the page entitled: "Additional 2013-10-1617:02:13 Information for all Applicants Please answer these additional questions about the household." It asks: "Is anyone in your household enrolled in a health program or plan?" I don't understand what "health plan" means. That's vague. Are you talking about something which would include a privately purchased health insurance plan? Because if that's the case, my answer would be yes. But I don't know if that is what you are asking. If that is what you are asking for, instead it should ask something like, "Is anyone in your household enrolled in a health insurance plan privately purchased, government funded, or employer sponsored?" The question lacks clarification, definition, and detail, so I don't know how to answer it. The woman on the hotline also was confused and unsure what to tell me. Thanks for reading my feedback and working on improving the website. 1945 You need a step-by-step instruction section for sign up. Everyone wants to shop before applying. The instructions should state that you must apply first to be able to slog through the 80 participating insurers. You have a 2013-10-1617:29:53 typographical error in the security question suggestions in the application. How many people proofread this website and ok'd it? I'm still waiting for the "further instructions" via   ~ m i l to proceed to the plans following my application. Will they arrive before the end of open enrollment? Your website is very frustrating. It gives out a lot of information, but could be better organized. It needs to be dumbed down further for the average user. The step-by-step instructions could alleviate a lot of frustration. 1946 since I do not own a computer, and everything I do is on a cell phone, can you please tell me how I am to get this forced upon me insurance. You should know that I work the same hours ad your call lines that 2013-10-1618:01:08 makes this impossible to do MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Crea,ted 1947 If Online Identity Proofing is not available - why don't you note that on the website prior to people trying to establish a new account. I've been trying for three weeks to establish an account and it says to try back later. Why 2013-10-1618:09:42 try back later if it's not ready yet - why don't you just disable the ability to try to establish a new account until it's ready! IJ I Why frustrate people - tell them what's going on, or give them a date. 1948 Completely appalled at the status of your website. For 2 weeks I have been unsuccessful at applying for coverage for my family. I am very skilled at operating a computer and navigating a website so I know it isn't user error. I 2013-10-1618:47:47 get no response from the site, I get error messages, database errors. Unbelieveable. Such a disaster! 1949 Can't even get your site to verify my identity and can't get through on the phone. The recording has static and hard to understand. I just downloaded an application and I guess I'll do this the old-fashioned way and hope it 2013-10-1619:32:14 works. 1950 Hi folks, I couldn't proceed with the application past the screen where it asked for my phone number. It told me I had to put in it il'\ this forllJat   This is odd, since below it asked for the number in three separate fields. I 2013-10-1619:45:34 have only one phone number but I put it in all 3 three-field blanks--home, work, cell. Nonetheless, the application wouldn't let me proceed. , i 1951 After completing an account, the system would not let me in, even after changing the password twice, the system still would not grant me access. At this point [ will just not apply, too much of a headache, too complicated just 2013-10-1619:55:09 to gain access. I have been without health insurance for two years, a few more will not hurt. Very poor rollout of the program. 1952 no log in prompt on home page; log out button will not log out - when press a statement 'logging in' posts; navigation is scattered and inconsistent; some pages don't allow to go back to beginning 2013-10-1620:02:04 1953 r cannot register an account. I get the following message every time: "Online Identity Proofing service is currently not available." 2013-10-1620:18:50 1954 This error continues to appear: Please correct the following errors before proceeding. Rules expression 'isNotNull(Address.state) false or Address.state! "MD" or 2013-10-1620:36:37 MDHIXVerifyZipAndCounty(Address.zipCode,Address.county)' could not be parsed. 1955 I have been trying unsuccessfully since October 1 to set up an account. I have called the helpdesk numerous times - my contact information is recorded and I have not received a call back 2013-10-1620:45:36 1956 1just do not not whether to laugh or cry when after two plus week of trying I've got to the Online Identity Proofing Service page and to my astonishment I found that had to answer questions such as the name of the pet that I 2013-10-1620:52:43 bought veterinary insurance for. Is it a bad joke? I've never owned any pets to begin with. What is wrong with that "ONLINE IDENTITY PARTNER"? Where do they get the information from? 1957 Form would NOT accept Phone Numbers where requested. 1had to leave those blank or the form would not proceed. This is the SECOND time I have filled out the entire form without the ability to SAVE my application info at 2013-10-1622:07:49 the END! There is no way to know when you will NO LONGER be able to save your application information... 1 keep hitting NEXT without saving because I felt I was going to complete the application. At the end the form indicated that it need MORE INFORMATION on my current benefits... no chance to save...and no information about how I should supply this information or where to send it! 1958 I keep getting this message: "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855}-642-8572." I AM NEVER-NEVER ABLE 2013-10-1622:40:03 TO MOVE PAST THIS STEP!!!! Are you doing something about it? I NOT ABLE TO INPUT A LAST NAME WITH TWO NAMES {ex: - i!! Are you doing something about it? I thought these problems would have been resolved by now. This is VERY frustrating... 1959 I have tried several times to establish an account and cannot do so. This is very frustrating. When do you expect the system to be up and running? 2013-10-1623:04:27 1960 When I sign up for health insurance, I get the following error message: "Please correct the following errors before proceeding. An un-handled server exception occurred. Please contact your administrator." What does this 2013-10-1623:12:42 error message mean, and how do I correct it? Please reply to: 1961 I have tried more than a dozen times--and it won't accept my zip code! I've lived here for more than a decade--I know my zip code is correct! 2013-10-1700:23:45 1962 I've made about 8 attempts at this point, all of them were unsuccessful. Today the issue was that as soon as I reopened my application I was unable to go anywhere. Clicking on buttons or links had no effect. That's a new one. 2013-10-1702:27:56 1963 It would be nice if I could just get a quote for rates without having to log in, since the ability to sign up and log in has been down for the past 17 days at this point. 2013-10-1707:43:50 1964 , 2013-10-1707:47:04 1965 The system asks you to log in and then loops you back to thE! main page. This is about the 7th time I have attempted to review possible plans. 2013-10-1707:53:18 1966 Still couldn't get in. Sent me to a porn site from signin screen 2013-10-1708:30:44 -- . ----_._-- - 1967 1. When attempting to begin an application, I filled in my cell phone number twice, for my home and mobile numbers. I filled in my work number. Each number blank is set up as such: a box for the area code, a box for the 2013-10-17 09:35:39 prefix, and a box for the last four digits. When I attempted to proceed to the next pCI-'- Germl!lntown, LOB-l0-1H   ~ ~   U O MD.3. Not sure how to send verification of citizenship statusw·1 have copy of my US Passport that I would like to email to verify. 2030 I am director of a student health center at a Maryland state university. I would like to see what the typical catastrophic plan and metal plans cost and what the annual deductible and annual out of pocket maximums are, but I 2013-10-1812:21:44 can't see any details on this website. It's extremely frustrating and unhelpful. We have a school sponsored insurance plan and I want to compare the benefits/cost of the plans on the exchange to our student insurance plan. I fear students will opt for the cheapest plan on the exchange without realizing how much out of pocket expense they could incur. How can I obtain this informatioin. 2031 This site is a piece of shit. Nothing works!!!!! Can't even get a simple quote for insurance. Get blank pages all the time. No testing has been performed. When can this be fixed? 2013-10-1813:27:32 2032 It's highly irritating that plan premium costs are not available if you do not register. 1am simply looking for more information on pricing -I shouldn't have to register to get it. This is a government funded program paid for by 2013-10-1813:57:05 the taxpayers, is it not? Therefore, information as basic as this should be made publicly available. MHC Feedback Form 12/12/13 . En!!}' Id Please provide additional cO.l11ments about your visit to. Maryland Health Connection today. Date Created 2033 A link to an overview of the plans should the prominently featured as soon as the website opens. I don't have much time right now to look, and the time I did spend poking around, I was not able to find that. 2013-10-1814:20:33 2034 At the end of the application process I was asked to send citizenship confirmation documents in order for application to be submitted but did not state where to send in order to proceed with application process. 2013-10-1814:44:46 2035 One should not have to create an account to explore insurance options, The account creation should occur once the person has selected the insurance option most applicable/desirable for their needs, This will save time for 2013-10-1814:59:17 all users that just want to explore what options exist. 2036 I hope I get sick in a foreign country where I might have a chance for care in a timely basis that is affordable. Make Mikulski sign up for it and I will too, 2013-10-1815:47:23 2037 After getting redirected to the Maryland healthcare page I tried to signup but ev'erytime'l select"Gel Started" it takes me to a greyed out page that says login or create account but none ofthe links are active. I tried again in 2013-10-1816:05:13 Firefox and verified the website does work. It seems this website is not useable with lEg. 2038 2013-10-1816:11:01 2039 Finally got a logon after about a week, but the site will not allow me to logon. I input my logon info and hit enter, and the site wipes out the info and nothing happens, re-enter and same thing happens. I have requested help 2013-10-1816:30:06 numerous times and told someone would call me and NOTHING. 2040 I set up an account after long struggle but have never been able to log back in to it since. I'm completely stuck and very frustrated. 2013-10-1816:34:51 2041 Ten attempts on differnt days to access the web site and still no success. 2013-10-1816:42:01 2042 Completely useless and frustrating experience. Please get the application online, Thanks 2013-10-1817:02:20 2043 1. When I try to view the pdf for the plans I select I got the following message and then have to close application and restart to go back to plans, "Multiple distinct Content-Disposition headers received. This is disallowed to 2013-10-1817:35:23 protect against HTIP response splitting attacks". 2. When I select a plan to view details and I click on "See if I qualify" the screen goes to a similar but blank screen to the one you see when you first click on "Browse for plans". Haven't been able to get any farther in the process at any time since Oct 1st. 2044 Your site is barely functional, it keeps dumping me back to the main page and won't allow me to resume my application. For the small period where it did allow me to look for plans, when I stopped and came back and clicked 2013-10-1817:45:49 resume application, it made me fill in birthdate, etc, all over again. You absolutely should be able to save your data and once you have an account you should be able to quickly log in, not "get started" all over again, as it is most of the times I've tried since getting an account I haven't even been able to get past the individuals page, it just keeps dumping back there. Please fix asap. And when I complained about this on Facebook and Twitter, I was unhelpfully told to call for help which isn't going to help if your site isn't working. If you are having site problems, you need to post clear status messages. Consumers are being forced to waste a lot of time getting nowhere wifhthis and it is really frustrating. I reatly believe in the ACA, even though because of my age and income I will probably be paying more, not lest,but this'r611du't is really discouraging. 2045 There apparently is not a premium rate chart anywhere on this site, Searching "premium rates" brings up only incidental use of the term, There is no link "premium rates," Given that people will be shopping for insurance that 2013-10-1817:59:25 they can afford, you've left out the most important piece of information (or hidden it such that it can't be found.) 2046 2013-10-1818:29:53 2047 I sincerely hope that Noridian is planning to refund Maryland taxpayers for this amateur debacle. 2013-10-1818:53:22 2048 My application was stopped by the program because additional information was "allegedly" needed. The type of information needed was not specified. I called the Help Center and was told that I would need to send 2013-10-1818:57:13 verification of my son's disability, The representative was not able to tell me what specific information was needed, when I would be notified via email of the requirement, or where the information should/would be sent. Most important to me, the representative was unable to tell me why the health verification was needed BEFORE I could proceed with the application, or even to be able to to review the available health plans. In that preexisting health problems are no longer an "issue" I do not understand why the additional verification is needed, at this point in the application process, The representative was not equipped/trained to address any of my very specific questions and, instead, gave me very general and non-informative feedback that sounded like "talking points" for FAQ-type answers, Everything will not fit into that neat little box, 2049 Every time I try to register the online identify area is not available. I can't even see a health plan because I cant get identified. When will this be working? I have been trying daily since the 1st of the month. I contacted the call 2013-10-1819:27:58 center 3 times, they said an application would be mailed to me as I don't have a printer. I have yet to get an application. I am very upset and I don't understand why I can't get on the site. 2050 Press Office Information--could not link to media@marylandHBE,com. Unable to perform this opeartion because default mail client is not properly installed. My additional comment: need affordable health care. Would like 2013-10-1820:05:22 to share my thoughts, 2051 AliI wanted to do is check plan details and prices. I am covered by my employer's plan. I can afford healthcare, but I am interested in learning more about the new law and marketplace. The content on this site is simplistic and I 2013-10-1820:20:59 cannot find a way to get pricing. Maybe I need to complete an application, but I will not do that. I should be able to conduct simple research for my purpose. I was interested to find the "metal" plans, but they were only described at the highest level. Someone needs to overhaul this site, Or, forget about trying to establish a state-specific site, Just get with the national site. Why spend all this time and money trying to be different from the Federal offering? What a waste. 2052 This is awful!!! It would be nice if there was a basic rate comparison table up front. People want to know HOW MUCH IT COSTS! Too much fluff, not enough substance. I'm trying to figure out what's best for my budget I can't 2013-10-1820:27:25 find any clear cut information on what it will cost. 2053 When finally being able to complete my application, the program insists that my annual income i over $21,000, and is giving me prices based on this, My annual income in only a little over $4,000, and I cant get back to the 2013-10-1820:43:19 application to change this! I am terrified that I won't receive the coverage I need or coverage I can afford because of this gross miscalculation. In the middle of trying to fix this the screen became stuck on "Logging in". This is awful and frightening. MHC Feedback Form 12/12/13 Entryld Please provide additional comments about your visit to Maryland Health Connection today; Date Created 2054 I found out that I was eligible for Medicaid and when I tried to enroll I couldn't. Now when I try to bring up my information I can't get past the home screen. 2013-10-1822:24:36 2055 This is a terrible website and very un-user friendly. I have tried eveything and yet there is no direct link to apply online. I click on 'Get Started' and it continues to redirect me back to the same main page again and again. This 2013-10-1822:44:10 was a huge glaring issue in the website design if the user cannot even access a link to apply online! 2056 We would like to see if our current plan/doctor{s) are participating. No link was found, though the site seems to say participant prospects may "shop" for doctors, etc. The MD Exchange site seems easy to use, logical, and fast. 2013-10-1901:41:20 Curious to hear the press talk of the initial problems as resulting from the high volume of users all trying to access the server(s) at the same time. Even the ongoing sites like Amazon could be impacted by millions of customers trying to ask the same question{s). Keep up the good work. 2057 For the 14th day, a full two weeks, I've been unable to create an account for my 27-year-old daughter. The same error every time: "Online Identity Proofing service is currently not available." IE 10, Firefox, clear cookies, 2013-10-1902:49:20 middle of the night - nothing helps. I've heard other people have the same problems; why can't you fix this? 2058 This site is simply broken. It was broken on October 1st so I decided to come back in a few weeks to give you time to fix it. Well it still doesn't work. Whoever is in charge should be embarrassed to put it mildly. 2013-10-1905:33:58 2059 I can not get past the identity page when trying to create an account. It doesn't accept my first name. The message says to use alphabets only. 2013-10-1905:34:55 2060 had extreme difficulty in even finding the sample plans. it took days! why cant the site be as easy as the e health insurance site and you dont have to input any personal info just to see what's available and the costs and 2013-10-1906:10:12 any add on's. PLEASE GO LOOK AIT! ITS 50 SIMPLE. just getiting around your site is'-frustrllting, dead ends, broad statements that dont really mean anything and go no where, and no click through's, just a big circle. I dont understand why it's so hard.. input your age, your gender, your income, any dependents: and your subsidy, if any, should pop up. then choose your plan. as i understand it, your subsidy is based on those criteria, not the plan you choose. I can only say again, the EHEALTH INS. SITE, PLEASE GO LOOK AT IT! 2061 I completed all the forms and was kicked off. I have no idea if I have an account or not. What a piece of shit. Open enrollment has now passed at work so I guess the "marketplace" promised me does not apply. 2013-10-1907:22:39 2062 when I click on check the cost of health care plans I get this error message "Error 500: curam.omega3.0mega3ServerException: ERROR: The application server reported one or more exceptions (-130002) An un-handled server 2013-10-1907:55:16 exception occurred. Please contact your administrator." I get this message with every click to most links. Atthe bottom ofthe sign up page none ofthe contact us, site map etc. work at all. 2063 had trouble logging on and when finally able to then received error messages 2013-10-1908:24:12 2064 I was able to create a login. I was able to log in. I managed to submit info for viewing plan pricing. I could get no further. ... would keep looping back to my family info forms. That was at the library with broadband. At home, 2013-10-1909:19:56 where I have dialup I can log in. I can not even "Get Started" to fill out the form. [am using Fedora 19 Linux Firefox browser, scripting and images turned on and cookies enabled for "marylandhealthconnection.gov". You have made this site WAY too fancy. Just give us the frickin info. Thanks for screwing up a good idea. Part of the problem... 2065 I registered for an account, received the email saying that my account was active, can NOT log in. I type in my user name and password, get back a blank log in form with no error messages. When I searched for help logging in, 2013-10-1909:25:00 my search returned no results. Contact me al 2066 Could not sign up to see pricing and benefits? 2013-10-1909:35:51 2067 Getting un-handled server exception errors all over the site this morning. (Oct 19 9:55 a.m. EST). Error 500: curam.omega3.0mega3ServerException: ERROR: The application server reported one or more exceptions (-130002) 2013-10-1910:09:44 An un-handled server exception occurred. Please contact your administrator. Called Customer Service, got put on hold for a long time then was told IT said there weren't any problems with the site this morning. I asked for an IT rep since the CS folks don't know anything about computers, programming, etc. which seems to be where the problems always are. Was told one wasn't available. It would waste a lot less time all the way around if you got some computer savvy folks on the customer service phones. Also they shouldn't insist on one providing a ton of personal identification information before you can find out if the site is down. 2068 My ability to navigate the site is excellent but filling out the application I am very dissatisfied of the many gliches I encountered. I have been trying over a week to fill out this form. [ have been without healthcare for almost 8 2013-10-1910:35:17 months and I expected better from this process. 2069 if i can't apply by dec. 17 i will not be insured on jan. 1. you guys need to get yiur act together.!!!! J!!! J!!!!!!!!l!!!!!l!!!!!!! J!!!! 2013-10-1910:37:14 2070 Using Firefox v24.0 From home page (''http://www.marylandhealthconnection.gov/feedback'') I clicked on "Individuals & Families" at top of page. Next I selected "Get Started" and to the drop down "Welcome To... " box I 2013-10-1911:54:32 selected "Get Started )}" and entered my credentials. When initially logging in there was a very long wait for the script at "https:f/prod.marylandhealthconnection.gov/CitizenPortal" to complete. I was Logged in successfully. Next I was prompted to "Resume Application" which I selected and was brought to the Home screen where it lists items such as "My Applications" and "Check the cost of Health Plans". I clicked on "Check the cost of Health Plans" and received the following error" Error 500: curam.omega3.0mega3Serverexception: e['mOR.: The application server reported one or more exceptions (-130002) An un-handled server exception occurred. Please contact your administrator. This error also occurs when I click on "Resume Application". If I select "Do you have an existing case? If so, click here to continue" it prompts me for some personal info (as would be expected). On you system I have never gotten had any success with checking the cost of health plans. . - 2071 cannot login after multiple attempts 2013-10-1912:03:15 2072 website does not let me log in 2013-10-1913:33:10 2073 Repeatedly encounter the following error, most recently on 10/19/13 "Error: An un-handled server exception occurred. Please contact your administrator." Who is my administrator, and how do I contact him/her/it? (LGBTQA 2013-10-1913:34:28 politically correct terminology) MHC Feedback Form 12/12/13 Entry Id Please provide additio.nal comments about your visit to Maryland Health Connection today. Date- Created 2074 Your website runs hot and cold. It can be quite confusing. Sometimes I log in fairly easily, others I can't get past "Get Started" on your "I'm an Individual or Family" home page. I have been having a hard time continuing my 2013-10-1913:59:59 application, selecting plans, comparing plans I thought I had selected, emailing those plans to myself from your website, never mind trying to enroll in a plan. I have every confidence that you'll fix this mess but I also understand that, to many, these kinds of impediments to enrollment just make the whole effort seem botched, thus empowering opponents and imperiling the entire act. I'm really optimistic about the ACA. I'll continue to try but I hope you guys can fix this soon. 2075 Password Guidelines----They say you "should" use a number or a special character. But if you do not then the password is rejected. Then do not call it a guideline and use "must" not "should". 2013-10-1914:06:57 2076 Keeps telling me to put in a phone number "Please enter a valid phone number. It must be in the format of XXX-XXXX." MY PHONE NUMBER IS IN THAT FORMAT. It doesn't even point out where on the site to fix it. One would 2013-10-1914:18:43 assume the phone number section. There are three blank boxes.........WHAT DOES IT WANT. 2077 I'm having trouble accessing the PDF adobe files which are supposed to give me details on the policies offered. I need to see this information before J make a choice. I will not choose one until I see the details on each policy. 2013-10-1915:27:19 This is preventing me from moving forward in completely my application. 2078 I am eligible for Medicade, but I was unable to enroll in it using the site. I also could not check and compare health care plans, no data was displayed after I entered the required information. Ref '::mail: 2013-10-1917:12:06 r, , Thank you for your attention to this matter. Regards - .. , 2079 I am displeased with the way the website works. I understand you need to verify the identity of anyone who is attempting to enroll in a plan. But my identity should not be necessary to review the plans available so that J can 2013-10-1917:19:34 decide if I am willing to provide my personal information and enroll. Since contractors and multiple Federal agencies may have access to my family's information and since this could include the National Security Agency (i.e., Edward Snowden), I am not sure that I am willing to risk access to our personal information. Since the information is stored in databases and since those databases are maintained by contractors, there is no way you can guarantee that our information will be protected. 2080 It would be very helpful to know what time the events are scheduled. For example, 10/2/2013 ConnecTour in Baltimore County. 2013-10-1919:38:27 2081 Error on returning to application in progress, no way to go back to edit plan selections (i.e. medical only, medical plus dental, etc). After entering in my income information, which was difficult because I work hourly with no 2013-10-1920:26:25 paid time off so my hours have some fluctuations with no way to quantify that available. At about $28,000 gross for an individual, the best plan offered based on my selections was way, way more per month than I could afford and I couldn't go back to edit my choices. 2082 God this is a pile of crap. Incorrectly worded questions make it impossible to tell whether you are asking questions about me or another family member. Then when it becomes obvious that I made a mistake, there is no way to 2013-10-1920:55:54 go back and correct the error. Have you guys ever tried using Turbo Tax. At least they know how to properly create an interactive process that works. I'll try again in a few weeks. Maybe you will have fixed things somewhat. By the way, I'm very computer literate and have a PhD. You are idiots. 2083 I want to see what is available before I register. 2013-10-1921:37:22 2084 This site sucks!! PERIOD 2013-10-1921:53:04 2085 I believe in the ACA and WANT to see the this work! I am a computer person who has done some programming. I can't tell you how frustrating this is!!! I got logged in easily enough the week the exchange opened, but after 2013-10-1921:56:54 about a dozen attempts to log in and explore my options, I still have not been able to get any information. Whoever designed this website did a very poor job! When I get started it asks me for all my identifying info; name, address, DOB, SSN. Then it asks for the primary person, and I enter all my info all over again: name address DOB SSN. Then it asks for other members of the family and I list my wife. Then when it goes to show my family, I'm listed twice and she is listed once. Stupid, Stupid, Stupid. Also it won't let me delete a previous application. Then I started again and it asked if I wanted to see if I qualify for assistance and I say no. But when I continue the process it starts asking me for all my income information to see if I qualify. Stupid! I hope you     get these errors fixed soon - because I really really want to see this work. 2086 Also, if the site is down for maintenance, I understand that - please post a sign or something stating it is down. Right now I can't do a thing. I don't know if the site is down or what. I changed browsers to see if I get a different 2013-10-1921:59:23 response, but no, I still can't do anything. 2087 You should be ashamed to inflict this crap on the public, you waste my time. 2013-10-1922:25:30 2088 How can the website not work at 3 AM Its not like it is busy)?! 2013-10-2004:02:29 2089 I am unable to create an account. It asked me security questions, I entered the answers and then asked me to put in answers that were unrelated to the original questions I chose. I was unable to login because of that and I 2013-10-2006:14:08 couldn't go any further. This is a big problem. 2090 Clicking on the links provided did not take me directly or otherwise to the dental plans I was looking for when I landed on this site. Where are the actual dental plan links located???? 2013-10-2007:00:12 2U91 Since the moment it opened this web site has been the worst on-line experience I have ever experienced. Good luck in getting young people to register for health care. 2013-10-2008:05:08 2092 were tdll I just find insul'i1nte compilnies, c.overages and rate c.hllrts without going thru bll of this. 2013-10-20 11:0B6 2093 I have tried to sign up at least 10 times and get kicked out and now cannot even get into the program. 2013-10-2011:11:51 2094 Please eliminate this strong arm mandate that we the people must either purchase overpriced insurance from the government or have funds stolen from us in the form of oppressive, extorted fines. 2013-10-2011:45:21 2095 2013-10-2011:46:20 MHC Feedback Form 12/12/13 Entry Jd Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2096 This may be one of THE poorest web experiences ever. First, if you Google "Maryland health care exchange," you get both MarylandHealthconnection.gov, and Marylandhbe.com. The second one needs to go away, because a 2013-10-2013:09:20 user who does not understand the process will quickly get confused. Second, as a highly educated and web-savvy adult, I was unable to figure out the MHC.gov site. It seems to be a lot of verbiage, with links to more verbiage, but no place to actually apply for coverage on the site. The only 2 items that remotely apply are the "Prepare for Enrollment" as individual or business, and the subsequent "compare plans". But even the comparison is not useful- one must examine each policy individually, then create some kind of chart on one's own of how the benefits compare. Why can't the site provide that? It's not that hard! Third, having already "signed up" online- although I never did get the promised email, so perhaps I am not? - I was expecting a "sign in" option to proceed with purchase of a plan. Nothing on the site anywhere seems to provide that. It's just lots and lots of words, most of which repeat information in different forms. "Find the Connector in your region" takes you to a page called "Consumer assistance program," which gives a link called "HealthCareAccessMaryland" (not obvious to all) which then takes you to a page on HealthCare reform,and finding Outreach in Your Community, which will then take you to a list of places in AA County (where I live) that will have onsite help available, and that page is a dead end - NOTHING is a link back to anything. If you are savvy enough to go back a page to "Outreach Schedules in your area," There is a light-gray box at the upper right which says "health care benefits." IF you click on it - which most would not do, since it is light gray, which in the web world indicates something that doesn't work you will end up at "Enroll in Health Benefits." Only by scrolling further down the page do you see the Online option, with the link back to "marylandhealthcareconnection.gov." Which is the beginning, and down the rabbit hole we go again. I don't know who designed the site, or what type of software you were using, or how much thought went into it, but it seems to me that 2 years would be enough time to come up with a site design that is functional and simple. As to the software and hardware issues that were so disastrous, I'm just speechless, but am not equipped to address those technically. I do know, however, that simple logic should have told you that millions of hits would arrive on the first day, and MANY top-speed servers, and top-grade software, would be required. I am one of the people this system is designed to help, but obviously I'm still better off without it. - lerna Park (AACo) 2097 2013-10-2013:21:27 2098 Please make signing into your existing account a simple process. I can't find a place to sign in. 2013-10-2015:54:35 2099 This rates right up there with your tax policies and disdain for the US Constitution. Does the term "software testing" mean anything to any of you politicians? Do something FOR us for once that doesnt take away our hard 2013-10-2017:16:23 earned wages! 2100 2013-10-2018:33:08 2101 WHERE 15 THE LINK FOR ACCOUNTTO LOGIN? THERE IS NOWHERE ON PAGES... 2013-10-2019:04:11 2102 this stinks 2013-10-2020:02:04 2103 this site is very confusing. I just wanted to compare prices but while you say I can do that there's no clear pathway to complete that task - very frustrating 2013-10-2021:17:31 2104 2013-10-2021:49:23 2105 no help at all. will try next week and hope for the best ,willing to give it time 2013-10-2101:30:30 2106 This website is a series of self-promoting pages that offer a minimum number of sentences to promote the idea that a small employer has nothing to be concerned about when it is required to participate in a 2013-10-2105:36:49 plan. I came here after being directed. by the national site to get answers to questions like "what should I expect total premium per employee to be?" and" what is my penalty for not funding a portion?" and there is NOTHING and NO WAY for me to get close to those answers on the pages I've been able to find. 2107 2013-10-2106:13:25 2108 recent info on this site: "Resuming an Application Upon returning to Maryland Health Connection to finish a previously started application, DO NOT click on the "Click Here to Apply Now" button. Instead, click the "Resume 2013-10-2106:53:54 Application" button on the home page and then on "resume application" on the following page to continue your application." The resume application doesn't work. It starts me with a new blank application 2109 Cannot sign on to my account since the begining, have tried almost every day 2013-10-2107:57:03 2110 FEEL SORRY FOR YOU GUYS TRYING TO SET UP THIS. THIS IS ABOUTTHE WORST ANO HARDE5TTHING I HAVE EVER DONE. DON'T lIKETO CALL THE PRESIDENT AN 1010T; SO I WILL CALL HIM AN ASSHOLE. 2013-10-2108:38:46 2111 For the last 2 weeks, I have been trying to enroll in Medicaid through the website. However, when I reach the part where the form tells me to Enroll in Medicaid, I am directed to another form that remains blank with no other 2013-10-2108:42:02 options. Thus, I have been unable to apply for medical assistance. 2112 Your site is useless and the people at the support center are useless. You get different answers from different people to the same issue/problem. Your site has been up 21 days and I still can't even set up an account. If you 2013-10-2109:35:53 keep taking the site down on weekends how do you expect us to enroll. of us work for a living. 2113 Fil!.L.   !.ile WillllOl ,!;iglllTle ouL It did 1lilne since tile bElginnil18 of Oc.tober lind that was 3 days ago. All it says is logging in, way over in the left side of the sc.reen. The plan selection is also a problem. You cannot go back 2013-10-2109:43:53 if you realize you don't want the plan that came up. I am still very frustrated and my MHIP plan runs out on Dec. 31st of 2013. At this rate I may not be covered by the 1st of Jan. 2114 I've been trying for 3 STRAIGHT WEEKS to just set up an account!!! Fill in the stupid form and get back "verification not available check back later" You don't want to know what I think of you at this &*%* point 2013-10-21 09:58:01 2115 today after I complete my MCa selection I can see in the Enrolleld Plans what I selected. But the selection for primary care provider is still not working, no confirmation number after the completion of the form. But the system 2013-10-2110:02:15 is getting there. Thanks for working hard. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland HealthConnectiontoday. Date Created 2116 We have been trying to create a profile unsuccessfully for my senior parent since October 1. The "call to enroll" is not helpful either. I finally dropped off the paper-work at Germantown, Middlebrook center. The lady tells me 2013-10-2110:25:42 it can take 4-6 weeks, just to get a profile created. On the whole this is a very shoddily planned and executed waste of tax payers money. For a state that was a frontrunner before rollout to have so many problems is indeed shameful. The group that undertook this contract and did not deliver, should not only return the contract money but also be penalized for loss oftime and head aches it has caused the people of MD. I don't think we are buying any of the "overwhelming" response bit, if planned right, would you not have taken that in to consideration? Overall, a frustrating, shameful experience. 2117 The application I completed a week ago has mysteriously vanished, so I began a new application today, using the same information as before. Last week, the site told me I was eligible for just under $200/month in assistance 2013-10-2110:28:01 and I began comparing plans using that information. Today I was ready to enroll in a plan, but when I got through the second application (again, using the same income information as before) the site told me my income is too high (!?) for any assistance. Also, the site is asking for additional documentation about benefits I currently receive. I assume this refers to Social Security Disability payments, but it doesn't say specifically, and what information am I supposed to send where? Very unclear. I expected to sail through the process today very easily. Instead I am frustrated and now worried that I won't actually be able to afford insurance because of my enormous income, which is not enough to cover my current medical/living expenses. Your improvements need improvements! 2118 I am very dissatisfied with this website. I couldn't complete my application because it wouldn't let me go to the next page. It keeps frezzing everytime I click the next button. Iv'e tried several times on different computers and 2013-10-2110:39:12 the same thing happens. I even tried calling the number that is provided to contact someone and it says my number can not be completed as dialed. Someone needs to look into this problem asap. 2119 I am just trying to price the plans and I could not find that info I do not want to sign up as I do not live there yet and am not sure if I will be moving back to MD. Where the heck do I find the plans and prices, what the plans 2013-10-2110:41:56 t ,. offer and whether the deductibles need to be met before the insurance pays for anything? . 2120 The login page will not work. After 2 weeks I still can't login. 2013-10-2110:43:10 2121 2013-10-2111:09:19 2122 Very poor 2013-10-2111:09:50 2123 2013-10-2111:10:23 2124 2013-10-2111:10:37 2125 2013-10-2111:11:57 2126 The system does not even work I am sickened by the incompetency. 2013-10-2111:13:56 2127 The glossary didn't include basic info:the meaning of pop, pos, HMO, and other plan types. 2013-10-2111:17:22 2128 i cant pull up income guidelines keeps saying page does not exist, tried many times over many days,. all other pages I needed load except that. 2013-10-2111:18:49 2129 Good Morning, I just tried to sign up for individual care and was not able to get past the screen to sign up for an account. The error screen read that the proofing page was not available and to try again later. Your assistance 2013-10-2111:48:50 would greatly be appreciated. Thank you! 2130 I HAVE BEEN TRYING TO CREATE AN ACCOUNT FOR THE PASTTHREE WEEKS ONLINE ANO CAN ONLY GET AS FAR AS THE PROOF OF IDENITY I!! IT KEEPS SAYING SITE IS UNAVAILABLE!! YOUR SITE HAS BEEN DOWN ON 2013-10-2111:56:46 WEEKENDS AND I CAN ONLYTRY ON MY DAY OFF WHICH IS MONDAYS I!! VERY UPSETIING I!! 2131 I've tried every day since October 3rd to set up an account and I keep getting the same error message - that identity proofing is not currently available. 2013-10-2112:14:17 2132 Very caliber. I'm embarrassed for you. 2013-10-2112:18:21 2133 I am retired from a Maryland county government and currently pay close to $500 a month premium for our supplemental insurance through that county. I constantly hear from the AHCA advertisements on lV and the 2013-10-2112:26:57 Presidents numerous press releases how great this act is for the reduction of premium. I can't find anything on internet regarding premium costs and coverage. My county representative say that there's no need for me to change anything but why can't I explore my options under this new program for supplemental insurance on the Md. site that I was reffered to? Do I qualify for a greater deduction of premium on my Fed tax forms? 2134 I tried calling the hotline twice and was hung up on each time the system tried to connect me to a representative I Once I got through the application and clicked to enroll in a plan- the link wouldn't do anything. 2013-10-2112:50:12 2135 Alii wanted to do was to compare my current insurance premium w"lth the premiums on the plan. I'm sure that is all that most of the people visiting this site want to do. I do not want to log in or create an account. You 2013-10-2112:55:27 .!>hould   2:44 2305 i have tried seven times to get on and not able to do so 2013-10-2318:07:21 2306 I have been trying since October 1stto buy health insurance.... 1am embarrassed for you, this is a complete failure 2013-10-2318:09:08 2307 I have been trying since October 1st to set up an account. Still trying. I get the same error. User lD already taken. I try a different lD every time. I know howto set up a user 10 that is secure and not a common name, place or 2013-10-2318:09:34 thing. I don't see how anyone else could come up with the user ID's I have tried.l called the customer service number several time. I'm told the same thing "Try back letter. We are having issue. IT is working on a solution." Then I was told that the user lD is a new error, never been reported before. My name and number were taken and a request sent to the IT people. That was last week, I've heard nothing. I've been treated like I am stupid and I don't know how to create a user 10. I work in the banking industry. I deal with secure websites all the time and create USER IO'S and PASSWORDS on a daily basis. Maybe the President and his cronies should have made sure the website actually worked before requiring this ridiculous law. This law is the reason why I was denied coverage last year when I applied for a private policy. Maybe our elected officials should actually listen to the people that put them in office instead of dictating to us poor ignorant souls what is best for us. Making special deals behind closed doors with states so their elected officials would vote for the bill. So transparent. MHC Feedback Form 12/12/13 Entry Id Please provid'eadditional comments about your visit to MarylandHealth Connecti9n today. Date Created 2358 2013-10-2414:10:08 2359 SUCKS Caught up in an endless circle THIS SUCKS I WANT MY OLD INSURANCE BACK 2013-10-24 14:40:24 2360 i do not want to give my social security number to browse for plans. I don't trust your security. 2013-10-2415:21:06 2361 Received the following message when creating a new account. After completing the form, [received the message: "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you 2013-10-2415:21:38 can contact the consumer support center at (855)-642-8572. II If Online Identity Proofing is not available, and that is needed to set up an account, why does that message not appear BEFORE making me enter all of my personal information?? 2362 I was trying to find info on Medicaid coverage and encountered a broken like on this page: http:!/www.marylandhealthconnection.gov/health-insurance-in-maryland/benefits-of-health-insurance/medicaid-assistance-in- 2013-10-2415:23:46 maryland Under "Get the Facts about changes to Medicaid" I clicked "Income Eligibility for Adults" but this linked document DOES NOT EXIST (got "Oops. Page Not Found."): http://www.marylandhealthconnection.gov/assets/2013/09/ mhc incomeel igibi Iity. pdf 2363 Still no "identity proofing." Can't even get started. 2013-10-2415:45:36 2364 Site hangs up. Cannot make any progress. Obviously, this needs much more programming so that it actually works 2013-10-2415:47:35 2365 2013-10-2415:52:35 2366 The website is very confusing. I can't seem to find the area where you can sign-up online. 2013-10-2416:17:31 2367 Like Mr. Obama's fascist Health Insurance program you people's exchange is F---ed up. Please have someone contact me so I can get my account un-disabled " , 2013-10-2416:21:17 2368 I made it farther today on this site than two days ago when I could not even put in my information. 2013-10-2416:25:21 2369 online proofing is not available and not succesful1, very dissappointing 2013-10-2416:28:27 2370 I got this error when I went to the income section. Please correct the following errors before proceeding.- An un-handled server exception occurred. Please contact your administrator. I have been to the site over 10 times 2013-10-2416:28:43 over the last few weeks and still cannot complete the application. It is loaded with errors, clunky, stars are not on all indicated fields, the date of birth format is not given and must be figured out. Still needs lots of work. 2371 You should be ashamed of yourselves. this is a complete farce - this site will never work. You must hire someone else and rebuild from scratch. gov Omalley must be some kind of idiot to have overseen this for Maryland 2013-10-2417:04:06 2372 Been trying to logon using my credentials to your:site to buy health insurance for the past 24 days, and still cannot get logged in. I input my credentials hit enter and it wipes out my credentials and does nothing and says 2013-10-24 17:04:42 , nothing, no matter how many times I enter it, it does the same thing. I have called, I have emailed, and I have sent in this feedback form in, and no response. Told someone would contact me and they never do. Tony 2373 Was unable to locate drs name in provider list 2013-10-2417:10:58 2374 Please fix the fucking identity verification system. It's been two weeks. A group of illiterate itinerant cave dwellers could have made more progress in repairing the system. If you need help pulling your heads from one 2013-10-2417:23:08 another's asses please see a proctologist, otherwise fix the damn software. 2375 I am attempting to create an account. I get a message 'The Online Identity Proofing service is not available'. It instructs me to try later... When is that later? Why should the unavailability of the service keep me from creating 2013-10-2417:28:30 an account? Could't you let someone create an account and then you can prove their identity at your leisure? Why don't your FAQ's cover this topic - since it seems to be a problem. Or you could provide info on the Consumer Info updates page. But to not allow me to create an account and not give any further information or instructions is very frustrating I was hoping the MD site would be better than the horror stories about healthcare.gov. Doesn't seem to be... 2376 does not work try everyday cant get pass the set up 2013-10-2417:38:24 2377 every day cant get signed up identiy proofing service not available after ive put all my info in 2013-10-2417:48:13 2378 Can you please get the website actually working? l have been trying since October 9 to get in. 2013-10-2417:58:59 2379 After an initial log in and then requested to log in again while it's showing my name (l'm already logged in), attempts to review plans returned the following error: An Application Error Has Occurred, please start again!!! ERROR: 2013-10-2418:02:47 Request items could not be merged for item '03ctx' and classes 'curam.omega3.request.SimpleRequestltem' and 'curam.omega3.request.5impleRequestltem'. 2380 1finished my application weeks ago the only plan available to me is Medicaid However, EVERY time I go to apply and choose an MCO, the page is stuck at "Loading your plans". This has been the case every time I've checked 2013-10-2418:04:27 within the last three weeks. nRl I have not even been able to loe: in . 2013-10-2418:07:16 ---_._" 2382 Have set up account - n't login to my account many times. Even when I got into the plans, when I went to print out a comparison - the system kept disconnecting right after the print page. Terrible experience. 2013-10-2419:59:36 What is going on?! 2383 Why do I need to create account if I want to see available healthcare plans? Let me see what is available and if I decide to sign up with one of the plans, then I will create account. It is stupid to give private information before 2013-10-2420:51:48 you actually committed to buy. Your privacy policy does not matter in this case. 2384 I got through to summary, then clicked change to make a correction. I backed up to the page that needed the correction and completed that. Hit NEXT to progress through the pages and when I got to "Additional [nformation" 2013-10-2421:10:07 Health Program/Plan Coverage Information, the page comes up with this error alert:Please correct the following errors before proceeding. Deborah is already indicated to be enrolled on the selected program. [f I uncheck my enrollment in my present insurance, it gives me an error that it needs to be filled out. How can I get to the end????? 2385 web site gos in a circle cannot resume application 2013-10-2421:20:27 2386 Please make it so I can see the rate without creating an account. 2013-10-2421:26:56 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2387 I just want to check rates and coverage options but the website hides that information from the public - as an educated person I know why - the rates I will be offered are higher and coverage worse than the plan Carefirst sent 2013-10-2421:33:46 me a cancellation letter about last week. O'Malley and the Peoples Republic of MD at it's worst. 2388 I called today and told them that I seemed to be locked out after successfully creating an account. I have been locked out now for two weeks and I still don't have any insurance selected because it will not let me back in to find 2013-10-2421:35:12 out what is there for me. I get and error that said "HPDIA0309W This account is disabled". The young man told me to try again after six and it is still not letting me in. It tells me that my pass word does not meet the requirements I have tried over twenty different password combinations and it still does not work. I am so frustrated with this system and fear that I will miss my opportunity to get health insurance as a part time employee in retail. There has to be a way to make this right before the deadline! Ms. - 2389 24 days and still can't get pass first page!!I!!!! 2013-10-2423:05:50 2390 can't even get pass the log in screen! 2013-10-2423:19:37 2391 Sent on an endless loop from "Get Started", to see update page back to Get started. Round and round we go, what a joke. 2013-10-2504:10:36 2392 Just trying to find the button that helps me find a plan - and I'm pretty good at navigating web sites. The landing page is so hard to figure out, with the moving parts. Put things in one place, have then remain static. I can't 2013-10-2506:51:15 believe that this is still in place and that you haven't gotten so many complaints about it that you had to fix it. registered in the first week, but decided to wait til some of the problems got fixed I'm very disappointed that the site is as hard to navigate today as it was in the first week harder, maybe, as the get started button jumps away from me, or takes me to no man's land. I have health insurance now. Alii want to do is see how much it will cost me when my husband retires next year. Registration is not necessary for that. 2393 When do you plan to have the website operational, this is worse than the national website. 2013-10-2507:44:53 2394 i have been trying to sign up since oct 1 and every time its a issue i've even used different computers ... 2013-10-2508:46:31 2395 Day 24. Still cannot create an account because online identity proofing is not available. When the hell will it be available??????? 2013-10-2509:06:22 2396 I am trying to apply, and have been for three weeks. this site is awful and should have never been released. Why are we stuck with it?????????????? 2013-10-2509:07:27 2397 Ok folks, its been 3 weeks and I have yet to get past "Online Identity Proofing service is currently not available" in trying to set up an account. I've tried using various browsers (just in case you actually built in a browser 2013-10-2509:07:42 incompatibility), from various machines, and from various locations - all resulting in the same error message. What gives? Why is nothing being said about this grievous problem with your site? The media keeps repeating that its being worked on and that Xnumber of accounts have been established. I don't know how because its never working and I've tried early mornings, days, nights so its not a loading issue. 2398 County and zip code error for the town of Eden in Wicomico County needs to be fixed. I had to enter an incorrect zip. 2013-10-2509:23:51 2399 I am so happy that the great State of Maryland avoided using HealthCare.gov. You have impressed me immensely. 2013-10-2510:06:46 2400 I enrolled and I think was approved for Medicaid--Maryland Health Connection ID is 'ference n 2t a card in the mail--or do I have to do something else?? 2013-10-2510:22:24 - - 2401 To date, have only reviewed Blue Cross Blue Shield plans and looking at the summaries, some plan levels are duplicated; included in the set of plan summary pages twice. gives the appearance BCBS has more plans than they 2013-10-2510:50:28 do and having duplicate summaries will confuse the user as to which plan (or plan level) they are viewing. Remove duplicate plan summaries to reduce confusion to the user. 2402 If your online process won't verify my identity, and your hotline isn't able to help create an account. How am I supposed to access the exchange. I triple checked my security questions, they are not refreshing and giving me new 2013-10-2511:35:59 questions like your representative on the hotline told me would happen. Is there another option for verification of identity? 2403 I've been trying for almost 3 weeks now to use this website to shop for individual health insurance. The site is poorly designed, it stalls frequently, and I've yet to be able to review plans. And I am a person who designs and 2013-10-2511:39:14 builds websites, so I think I'm qualified to judge them. I have called the 800 number above twice this morning, been placed on hold after going thru your automated voice system and then the call has dropped. No one expected this to work smoothly, but I guess I am appalled at how bad the state of MD has done in trying to implement this. I guess I will give up for today and try again tomorrow. 2404 This whole affordable "NOT" care plan is a train wreck! I've voted Democrat my entire life (I'm 59} .... I'm jumping ship and becoming a TEA PARTY member and vote Republican!! H! They were RIGHT all along. 2013-10-2512:10:29 2405 Still down, will it ever work so thnablf>d. Go to Tool,<; > IntE"rnl?t Options> Advanced> Settings> Security" I changed my TLS and SSL settings and I still get the same message. I ran my "fix connection problems" and Troubleshooting couldn't identify the problem. Any idea what I need to do? Is the link correct? 2433 Question: Who or what company, hospital, doctors, actually accept MD Medicaid? Because, I am finding out that a lot of health businesses do not accept Medicaid. In fact, I live about 2 miles from Med Star Southern MD 2013-10-2610:48:06 Hospital and I have been there and seen on the registration wall in large print,' We here at Med Star Southern MD Hospital do not accept MD Medicaid'. So why should I try for this? My email: ---- 2434 2013-10-2611:04:46 MHC Feedback Form 12/12/13 Entry Id   comments about your visit to Maryland Health Connection today. Date Created 2435 while the concept is great, the application is horrible. I spent hours (2-3) yesterday researching information on this website then beginning the application process. After spending time collecting and entering all the information 2013-10-2611:17:23 required, the system seemed to time out and lost all of the hours of data I supplied. I have tried a minimum of 6 times to re-Iogin today and cannot. Each time I enter my username and password, I am taken back to the login screen. not only that, but the URL doesn't make sense ... what is "prod" for example? it's not at all intuitive. This has been a ridiculously frustrating experience. CGI can do better than this. 2436 I am only able to get into my application about 1 in lOx that I try. I have been trying to complete my application for three weeks. The only thing I have left to do is sign and submit. When I was finally able to get to the sign and 2013-10-2611:28:55 submit page, there was no way to scroll down to fill in all the information and submit. This was a week ago, since then I have been unable to get back into my application. 2437 Day 10 of "online identity proofing service is not available." Had to find out on your Facebook page hat this is a common problem, apparently. 2013-10-2612:07:18 2438 Still having trouble logging in. Put in username and password but fields go back to blank again. 2013-10-2612:51:31 2439 T 2013-10-2613:05:36 2440 Garbage website. Navigation is poor. Intuitiveness is horrible. Did get to set up an account then had to go out and walk my dog. When I got back, I now can't get back into website. Just keeps taking me back to homepage. 2013-10-2613:16:22 TERRIBLE. An amateur web designer could do a better job. 2441 could not finish doing application page would not come up. Very dissatisfied. 2013-10-2613:34:49 2442 been trying to log on for the last 30 minutes with no success!!!!! 2013-10-2613:43:46 2443 Day 26 and still unable to get past the "Income"portion of the heath care application. I continue to get the following error message: "Please correct the following errors before proceeding. An un-handled server exception 2013-10-2613:44:25 occurred. Please contact your administrator." 1. I find it very difficult to believe that this is an issue with my internet server provider or with my system in any way since I have no difficulty surfing the internet, viewing You Tube videos, reading Wikipedia, etc. This problem only surfaces on your site. 2. If you can't solve the problem right away, you should at least post something to indicate that you are aware of this specific issue and are working to resolve it. 3. Looking forward to the solution so I can complete my application and obtain health care coverage. 2444 I was hoping the State of MD was more organized than the Federal Govmt. One state is much easier to set up than the multifaceted situation nationwide. Another black mark on the presidential ambitions of the Governor 2013-10-2614:12:26 2445 On first step of signup page: I keep getting "'Social Security Number' is invalid!" error. Though it's my real social, and repeated exactly on both fields. No further error messages. Can't progress beyond that. 2013-10-2614:30:09 2446 For weeks 1have been trying to view my plan options, but it's not possible. I answer a few questions such as dob, whether or not I smoke, my zip code, and whether someone else is going to be on my plan. I go to a page that 2013-10-2614:36:11 says "browse plans", but no information comes up. I don't want to complete an application until I can actually see what my options are. How can I see what plans are available? 2447 I had tried since October 1st to create an account and had no luck till today. I was able to create an account today by only filling in the required fields. There is a bug in the software that needs to be fixed. This information 2013-10-2615:03:59 needs to be posted on the website. Thanks 2448 Could not fix a mistake regarding deductions because no add change or remove option on summary page. So, instead I removed my husband's income and then added him back in. But, now I am stuck on current health plan 2013-10-2616:47:57 info page. If I hit next it says this is already entered, which is true. But 1cannot go directly to the summary page again. Help. 2449 During the application process on the Household Member Additional Information page after entering my spouse's SSN and clicking on next, the field replaces the SSN with user name and returns an error. 2013-10-2617:51:49 2450 I have been trying to sign up for health insurance since October 4th. My password stopped working and I have been calling and calling to no avail since October 11th. My account was escalated to tech support because I need 2013-10-26 19:31:59 to (1) reset my password; or (2) set up a new account (have the old one deleted). No one from tech support has ever called me back in over two weeks. I don't have until March set up health insurance. I have until November in order to pay by December and not have a gap in coverage. No one will help me. No one can make it work. My # is . my UserlD and my ID # is • 2451 get it fixed 2013-10-2620:59:54 2452 2013-10-2621:42:41 2453 Using Explorer 10, I got the application filled out, then I went to select a plan. But whenever I hit the enroll hotlink, nothing happens; it was dead. Then, I tried Chrome and Mozilla and both worked the same way; I got farther 2013-10-2623:05:07 theln I did with Explorer. The enroll link was active and I could get to the electronic signature page, fll1 it out and hit subm·lt. But at the end of several m'lnutes of processing, 1got an error page, something went wrong with the app and I wasn't enrolled, save my information and try again tomorrow. 2454 Trying to open an account. After submitting the main personal information form, the page returned with a server error: "could not read the response status line sent by a third party server". Tried again, same problem. Tried to 2013-10-27 05:52:30 see if my account was open, many logical problems, failures, etc. I guess I'll wait a month. Poor showing, I thought MD might have it together. 2455 I already have an account. Why can't I log in on the first screen? 2013-10-27 07:36:32 2456 I tried 3 times to create an account. All three attempts failed due to server error. And this is day 27. 2013-10-27 08:32:05 2457 I have finally filled out the application. Cannot figure out why [qualified for MEDICAID at $18,500 income, but they told me I should put in something else yesterday so I increased it to $21,700. Now I no longer qualify for 2013-10-2708:48:12 MEDICAID which is fine, but it says I don't even get a discount on my health care. That doesn't make any sense to me. So I called this morning to talk to a rep; they told me yesterday the center would be open at 8 am. The phone keeps going out and my call will not go thru. It is not on my end as I can call other people. First the website doesn't work now the phone. This is frustrating! Someone needs to call me! . ", MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2458 A. I want to look at plans without a subsidy as I will not qualify. For some reason, I could not do this without giving information about my husband. I don't want a plan for him. He objects to me having to give his social 2013-10-2710'25'08 security number since I was not shopping for him. B. Had trouble with having birthdates accepted. Would help if you would put up an example of how you want them entered. C. Once I got through the first set of questions and was deemed eligible to shop, up came a screen in gray with teeny-tiny type. When I tried to enlarge it, the whole thing went away and I had to start again with the "health questions." Thankfully, I did not have to fill in address and spouse info. D. I got to the 9 health plans and decided I needed to print out comparisons. I could only do 3 at a time. I successfully printed out the first 3, but when I came back to do the next 3 I found I had been kicked off the site to the entry page. So far, I have not been able to get back in. When I hit "get started" the screen comes up for small businesses. How dumb is that? 2459 unable to compare health plan costs since roll out! Terrible way to start up after spending so much tax payer's money. 2013-10-2711'53,17 2460 Its a shame that after all the hoopla about this program that it is rolled out this way. I could not get past the identification step. It tells me to see my system administrator and that this is not the web servers fault. Really? 2013-10-27 12'06,01 How disappointing. 2461 I am not able to connect with the application section to continue my enrollment. It never navigates away from the information page. It asked my login info, which I entered, but then it just brought me back to the info page, 2013-10-2712'36'56 and does not reflect that I logged in! Please let me know if I am missing somewhere to click to take me to my application, which I have started but still need to complete. Thank you in advance, 2462 In attempting to create an account, I got this error message: Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: 2013-10-2713:22,32 /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. - - 2463 The site does not work!!! script errors over all browsers,IE,Chrome,Firefox, Opera. Managed to create an account the other day using the mobile browser on my phone set to desktop mode. Disabled antivirus firewalls and all 2013-10-2713:30,34 security.Have tried multiple computers to access the site to rule out a problem with the computer being used to access the site. Taking the site down at llpm-6am for repairs when the server load is lower isn't helping server load by forcing more users to try and log on at peak user times. A hour or two of off line time should be ample time to upload the new code to the server. 2464 The site is better than it was in the first week: I was able to complete the questionnaire and found that we are eligible for Medicaid. So far so good. However, I was unable to find a provider (not just my provider, any provider 2013-10-2713:37,24 within 10 miles). I entered the name, address, etc. and it found no results. I tried the local search within 5 and 10 milesi each search took several minutes and found no results, despite the fact that I live within 2 miles of a major hospital. My only choice to proceed would be to have a provider randomly assigned. I don't need to explain that choice of provider is probably the biggest concern of most patients, so this glitch is a serious one. By the way, I tried using 2 different browsers (Chrome, with which I had the experience just described, and Internet Explorer, which refused to load the search page at all). 2465 When will system work again? Please have comment on sign in page that it will not work if the system is down 2013-10-2714'10,43 2466 Having to create an account to see what plans are offered is off-putting. You are selling a product -let us see what it is with ease and clarity. What is the rational for demanding an account first, before the information. If you 2013-10-27 14,21,51 want people to sign up, they should feel - you make me feel i am being watched. ick. 2467 Alii wanted to do was determine what plans J MIGHT be eligible for and the APPROXIMATE cost. On the website, I found I had to create an account to do that. When I tried to do that, the system was "unable to verify my 2013-10-2714,32'57 identity" even though I answered all questions correctly. 50 I called. And I was asked so many detailed questions and put on hold so many times that my phone's battery died. I was on the phone for over an hour and all I wanted to do was get some idea of the plans' prices, not apply. There should be some way that people interested in EVENTUALLY applying for a plan can just give age, an income range, smoker or not, and be able to see some APPROXIMATE costs. The amount of time and information spent without even being able to get some   figures was frustrating and ridiculous. I never was able to even complete the application process or get rates. A terrible experience. , 2468 I expected better from Maryland. I spent hours trying to submit an application. First attempt it said my phone number was not in the correct format? Really? How can XXX XXX XXXX be wrong? Days later I tried again. I am 2013-10-2715:17:43 alone in life. I have not spouse and no children, yet I cannot get past where it wants me to list myself twice and then create a relationship between me and me. Yet "SELF" is not an option. Now the server is throwing an unexpected exception that is not caught or handled. I cannot save my efforts. This is really poor. Govenernment should do a better job if you want us to accept OBAMA CARE. Please fix bugs and let me know when the web site is ready for real. 2469 I can't find a path to correct my application. The site took me right to Medicaid, which is probably not right since I haven't entered my income. 2013-10-2716:58:48 2470 lum getting this error when trying to register. Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URl: 2013 10 27 17:15:37 /'sl?lf,servirl?/identityproofing/idl?ntityquestionsjindex.xhtml Frror Code: Ox3Rr.f04d3 Error Text: DPWWA1235E Could not read thE'! response status linl? sent hy a third-rarty server. Possihle rau'>!?s: non-,sr!?r HTTP hl?aC'tl?rs, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with above information to assist in troubleshooting the problem. 2471 When I tried to create an account with a Windows XP PC, I got a blank page. After entering all my personal info to create an account on a Windows 7 PC, I got this error message: Server Error Unable to complete your request 2013-10-2718:03:50 due to an unexpected error. Diagnostic Information Method: GET URL: /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTPheaders, connection timeout, no data returned. This is not a problem with the Web5EAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. SO I CAN'T EVEN CREATE AN ACCOUNT. THIS WEBSITE IS TERRIBLE. MHC feedback form 12/12/13 Entry Id Please provide additional commellts aJJout your visit to Maryland Health   today. Date Created 2472 It's impossible for me to create an account so I can't buy insurance. FIX YOUR WEBSITEl!!!!!!! I get this very unhelpful error message every time I try to create an account: Server Error Unable to complete your request due to 2013-10-2719:14:17 an unexpected error. Diagnostic Information Method: GET URL: /selfservicejidentityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HIT? headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. 2473 2013-10-27 20:41:17 2474 Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: 2013-10-2722:00:43 DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HDP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 2475 When I'm fortunate enough to successfully log in and browse plans, your site LACKS the abilty to let me actually CHOOSE a plan. I found one, now what? There is no button/feature to proceed beyond the browsing step. How 2013-10-2722:16:07 can you have missed such a basic and essential element? What a joke. 2476 Where can I browse plans and compare costs? 2013-10-2806:23:42 2477 I received this error msg when I tried to compare prices after successfully creating an account, and I was unable to navigate back to the site without starting over. Are you all being hacked by Republicans? Here's the error msg: 2013-10-2807:44:30 Unexpected Authentication Challenge Server received an unexpected authentication challenge from a junction Web server. Explanation The server attempted to fetch the resource you requested from a back end server. However, server received an authentication challenge from the back end server while.handling your request. There is currently no sign-on information configured for this junction server. Solution Configure the junction with the appropriate sign-on information. Disable authentication at the junction Web server. [BACK BUDON] 2478 I am a well-educated person, familiar with website navigation. I was unable to get beyond the "Get Started" page to compare prices. I was bounced back to the homepage and repeatedly asked for authenticating info. I am 2013-10-2808:00:35 not here ot test the site, I'm trying to sign up for insurance. I can't find the prices, or even get to a page that outlines the plans. I finally went to the Evergreen Health Coop site andhad the same problem there-- no prices, I am a huge supporter of the President and ACA. Is it time to admit we've been hacked? They did say they would do everything possible to stop this thing. Meanwhile, this is bad. Really frustrating. Thanks for your work, though. It must be much more frustrating for you. The truth will come out. 2479 So there are metal levels, then what? I found no where for a small business to compare plans and investigate options. I found no where to apply for a small business tax credit, nor a link to the application form. What exactly is 2013-10-2808:19:09 the point of this website that says it's been up since August 2013 and basically runs me around in circles looking for "real" information not just infomercial blips. 2480 Hi After days of not allowing me to login (see below), yesterday for an hour or so in the late afternoon I could login and got to the 'Resume Application' button. Got through the rest of the application to choosing plans. I did 2013-10-2809:15:19 not choose or enroll because I'm seeing a Navigator today. I can't understand how to get back to the early questions in the application like income etc. The income section with amounts, frequency, dates etc. had the Navigator trying all the combinations of entering the data to get what we KNEW was my total income. We calc'd that by hand. We finally got it. * I've programmed databases and know computers. Suggestion: The Income Screens are very confusing and I think don't calculate bi-weekly and others like you think ... or just wrong. The Nav and I were trying to estimate my 2013 using some numbers I knew for this year and my 2012 return. Why not just put an Income Sources Column and enter the amount for the year for that item, e.g, salary, rental, dividends, interest etc. The bi-weekly and annual and between what dates is a zoo. Nobody could figure it out ... the Navigator did God Bless Her. But, she did it in an hour of trial and error. The Navigator had a line of people and told me to call Monday and get a hopefully second and final appointment. BUT, I COULD NOT LOGIN YESTERDAY EXCEPT FOR THAT HOUR OR SO. For days I could not login. It took username and password (the login screen comes up only after a bran new opening of the browser). It flickered white for a second, Then came back to home screen as if nothing had happened. But, somewhere in the back round I am logged in because when I click Get Started the login screen does NOT come up anymore. You're just looped back to the main screen. In short, it seems to login but I never see the 'Resume Application'. 2481 2013-10-2809:23:40 2482 Thirty minutes ago the site told me I am eligible for assistance paying for insurance, but when I tried to compare health plans there was some kind of error connecting to the comparison part of the site. Everything froze, I 2013-10-28 10:23:26 exited the site and then logged on again in a new browser window, and all of a sudden it's telling me I'm not eligible for any assistance because my income exceeds the federallimit--which it most certainly does not. 2483 2013-10-2810:36:45 2484 I wanted to view plan options and prices prior to providing personal information, but I can't see anything, Virtually every eCommerce website on the planet allows you to browse products/prices before registering for an 2013-10-2811:33:59 accounl. I guess I won'luE:! UJJ. VE:!ry dbdJJJJoinlillg. 2485 I tried many times, but I could not create an account when I used Firefox 24.0 I kept getting a blanl< page. I was finally able to create an account with IF., 2013 10-28 12:1G:J4 2486 On my first visit was able to establish username and password and received a connection 10, but have not been able to get on site since. 2013-10-2812:28:43 2487 Week four and basic functions still don't work. Unable to view any plans, caught in a circular loop with no way to advance. This is awful and seems to be even worse than last week. Does anyone read this? 2013-10-2812:34:35 2488 I'm bad at technology, but I am good at comparing health policies. I don't need information about basics. I know how to look for, and evaluate preventative care, deductibles, premiums, and so on. I've been doing that for 2013-10-2813:07:58 myself, and occasionally for others, for decades. But I made one wrong keystroke when creating an account at your site, and it cut me off. Now I can't even find that page. I realize that you've created some wonderful security measures to keep us on our toes, never sure of what's what. Fine, but could I possibly see a few policies and their details. I had thought that's what this was for, but I can see I was wrong, Nonetheless, please direct me to your next torture process, and let me see if I can find a tittle useful information, rather than an e-runaround. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Hea,lth Connection today. D.ate Created 2489 I used your "Find a Healthcare Provider". I first tried several of my doctors who currently participate with Carefirst. The answer I got was "no result found." I then tried entering the specialties, cardiology and cardiologist, within 2013-10-28 13:12:01 5 miles of zip code 21401. The answer f again got was "no result found." "Find a Healthcare Provider" is obviously not working. Please fix it ASAP. Also, I am entitled to tax credits and reductions in the deductibles for silver plans. But the list of plans I'm entitled to showed only the premium and NOT the tax credits and reductions in the deductibles for silver plans. 2490 2013-10-2813:24:38 2491 I am a Navigator. My client was not able to create an account. He tried to put in a password which conformed to your requirements...9 characters, both upper and lower case letters, a number, a non-numeric sign (!@#$%, etc.) 2013-10-2813:48:03 but the system still kept telling him his password was not allowed. This is the same problem other clients experienced last week. 2492 1) Main website page, the tab "Connect" needs to be changed to "Contact" or add the tab. 2) Main website page, you need to add a "Connect" tab to transfer you to the page to log-in or create an account. It took me quit 2013-10-2813:59:16 sometime to figure out that I had to click on the "Get Started" tab then the second get "Get Started" tab to reach the Jog-in or create account tab. 3) You can reach pages that only have the "Maryland connection..." banner and no other information displayed. You can't tell if your session is still active/connected or not. It may last 20-35 minutes or no activite at all, you just kill the brower session. 2493 Please correct the following errors before proceeding.- An un-handled server exception occurred. Please contact your administrator. It is impossible for me to get pass this error. Cleaning the cache and history does not help. I 2013-10-2814:07:01 have tried with Firefox 24 and Internet Explorer 10. 2494 Would like to get started but can't because your website is not working 2013-10-2814:17:35 2495 2013-10-2814:18:31 2496 You should consider adding a cost comparison example in the Preparing for Enrollment section that would represent a pre-Medicare eligible retired couple. One of the primary benefits of the ACA is that those who wish to 2013-10-2814:23:27 retire early will now be able to do so without having to worry about paying budget-busting health insurance premiums to bridge the gap to Medicare eligiblity. A good example would be a 61 and 59 aged couple with $60k in income. Thanks....this is so much better and I am really hoping for success for this program. 2497 I decided to use the Mozilla Firefox browser, since this is the closest I can get to enrolling in the program I selected. So, I chose Evergreen Gold Plus. I get a discount, everything is verified. Okay, I hit the enroll button and then 2013-10-2814:28:38 reach the signature page and I typed in my signature and hit submit. I know that my signature was verified, because I could see that on the browser, then connect with product, then oops. This is the page I landed on: Application Error There has been an error in the application process and you cannot proceed. Please save and exit this application. You will then be sent to your account home page where you can resume your application at a later date, So far, I have been receiving this response every day since 10/25/13, which is when I first tried a browser other than Explorer 10. Could this be fixed in time so that I can enroll by 12/15. Otherwise, I won't have insurance on Jan 1, when my current insurance is no longer in effect. 2498 I could not find out the cost of plans without signing up and providing personal information. Why are plan prices provided like with HealthCare.gov? 2013-10-2814:37:38 2499 https://prod.marylandhealthconnection.gov/CitizenPortaljapplication.do this above is not working 2013-10-2814:51:42 2500 2013-10-2815:13:20 2501 Would not accept setting up password. Tried many times using the guidelines. Just doesn't work. My email address is 2013-10-2815:17:21 2502 I have been trying to get on this site for three weeks now. I can't believe how awful this is, I'm sorry to say. Here is the latest roadblock. I have been trying to create a new password. No matter how many times I try or what I 2013-10-2815:41:08 create, a message keeps telling me that my password does not fit the parameters required. But the thing is that each password I have created DOES in fact fit the parameters. I hope you are able to fix this. r can't even express to you how frustrated I am. 2503 for 20th time Identity Proofing is not available, try again later. How very cavalier. Each time I try I have to feed a substantial amount of sensitive data (enough to steal an identity... ) prior to the dead end. SUGGEST FIRST QUERY 2013-10-2816:02:19 SHOULD BE TEST IDENTITY PROOFING in order to avoid the vein throbbing aggravation. Just tried the call-in, (typed most ofthis on hold) and was advised the call center was unable to connect with ID Proofing as well. Spoke with . give him a gold star. He sounded tired and beaten down, but who could blame him, he has to talk to clients who are at least frustrated, probably often furiOUS, and undoubtedly taking it out on him. Hisjob sucks, but he's trying. I commend him. The people that designed / manage this website... not so much. EPIC FAll, giving the Tea Party morons ammunition. How about working late tonight, all hands, and fix this clustermess. Corrtez' suggestion that I go to Montgomery County HHS isjust sad. I've been there. It will be an all day affair. They are the ones flooding the program with new Medicaid enrollment, and that will reflect very poorly on the program until us non-welfare types can catch up. PLEASE GET MORE BOOTS ON THE GROUND. 2504 Impossible, Just Impossible. I'm scared to death I'm going to be withoul hei:lILlH.:i:lre coverage because of this mess. 2013-10-2816:33:05 2505 1could not get past the online identity port. It lt to handle -- - ---- •.t'ii not been WebSphere Application Server" From there, I could not   there's the poor rating there. I was not successful accomplishing wha! I wanted to do today. Overall, bad, very bad experience. . __ ___. _ Good afternoon, The account forI _ \ Maryland health connection 10' ; disabled. My assumption is due to guessing the password erroneously a few times. The error I received was: HPDlA0309W This --f--=-20=-1::3:-_ 7 11-0416:40:14 account is disabled. Upon pressing the Forgot/Reset password-.:J?utton, I received the following error: SRVE0255E: A WebGroup/Virtual Host to handle /selfservice/passwordrecovery/enterusername/index.xhtml has not been defined. SRVE0255E: A WebGroup/Virtual Host to handle las not been defined. I was hoping your site was separate from the Federal Health Care Exchange site and would have worked well, but I suppose not. We have plenty oftime before the mid_['O"Ot'V'lhOr deadline to try and sign up again and we hope that we will be able to, but if you can let us know when this is fixed, or when we can get service, please let us know at: - ,_ (, Vir, - Kesidentsof. ! 2813 It's November 4th and your website won't even tell me how much my premiums will be afterthe tax credits. When I try to complete my application, in the section Household Income, every day for the last 2 weeks I've gotten 2013-11-0416:54:58 this error message: "There was a problem processing your application. We could not determine your Tax Credit due to system outage." My application is for only my wife and me and we file jointly with all our income from real estate. We are entitled to tax credits and reduced deductibles. PLEASE FIX THE WEBSITE SO I CAN BUY MEDICAL INSURANCE. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2814 I could not create an account. After trying three times, I still kept getting an error message about a third party server. So I was unable to complete my application. 2013-11-0417:09:22 2815 Earlier Friday or Saturday evening, 1was able to login and complete the questionnaire/application to determine that my kids may be CHIP eligible and if my husband and I are eligible for any financial assistance. Since then, I 2013-11-0417:16:03 have not been able to complete the process. 1was not even given the plan options from which to choose. I am not receiving an efror message; just a blank page. Truly frustrating.,. ; 2816 Your website is shit. First of all, it can't load as secured, when you put https in front of the urI it times out. No, this isn't because of browser settings, as all secured settings are working and the site was added to trusted sites. If 2013-11-0417:16:46 your site, which handles delicate information such as SSN can't process on the latest version of IE as secured, then you have a problem. Your site sucks shit. Get it together. FAIl. 2817 I have been trying to setup an account since the beginning of October and I can't get past the verification stage. I fill in the information and it either says this is currently unavailable or I get an error message. Do I have to apply 2013-11-0417:54:51 over the phone. I would like to see my options online 2818 I was given an error and told that my address, _ was not a valid address. It is valid and r use it every day. Also, I am the primary applicant and the only applicant. I end up on a screen 2013-11-0419:43:41 where it asks me what relationship I am to myself and "self" is not one of the choices. An earlier screen said that if I was the only applicant that I would also be treated as the primary applicant but that didn't work out to be true. I am unable to finish supplying information because I cannot get past the screen asking what relationship I am to myself. Frustrating! 2819 This is the third time I have tried to create an account. I keep getting the following: Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: 2013-11-0421:12:25 /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA123SE Could not read the response status line sent by a server. Possible causes:   HITP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 2820 I couldn't create an accounttonight, wasted 2 hours oftime. Just get this message. What an embarassment! Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET 2013-11-0421:23:19 URL: /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a server. Possible causes: non-spec HITP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. 2821 Have been trying to apply since 10/1/2013, to date still get that code: HPDIA0309W This Account is Disabled, have been told on numerous accounts that this has been taken care of by account Rep. Please look into 2013-11-0506:23:48 this, it is very unacceptable and needs to be repaired. Can't get insurance if the system doesn't work. Please talk to he has been dealing with this issue to date. - Need to hear something and get this finalized, thanks, 2822 I can tell the system is still not working! I have two applications in and still unable to pick a health plan. When I try to delete the older application it goes into a endless loop. My family did have a insurance plan we liked, but 2013-11-0506:24:21 the president lied and we can't keep it. 2823 Server Error Unable to complete your request due to an unexpected error. Diagnostic Information Method: GET URL: /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: 2013-11-0506:47:37 DPWWA123SE Could not read the response status line sent by a server. Possible causes: non-spec HITP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. 2824 My account has somehow been disabled but aliI get is a message that the account was disabled, no instructions on what to do. So I am stuck. I can't change my password, can't move forward, can't do anything. You need to 2013-11-0507:11:25 have instructions as to what to do when an account is disabled (and I don't know why it is)! 2825 I have tried to create an account on 10 seperate days. It just worse:loday I couldn't g'et past the basic demogrflphics screen. I recieved this message: LAST NAME: required field! 'GENDER' is required! STREET 2013-11-0507:15:00 . . ADDRESS: required field! CITY: required field! ZIP: required field! 'Social Security Number' is required! Incorrect date format. sHould be MM/DD/YYYY There was full and correct information entered in each of these fields. More transparent information on the status of the site day by day would help. Just tell me "its not working right now" so I don't waste more time. 2826 I just wanted to see plan rates. Not available. This website is a complete waste. Getting started? BS same message has been up for 2 days about down for maintenance. Most of this website is a attaboy for the smucks who do 2013-11-0507:35:13 nothing at Md health not connect. 2827 The system continues to lock up at various stages. I cannot look up available physicians in the selected providers link. 2013-11-0507:44:51 2828 Second time attempting to log in: system says my password is not correct, then my account was disabled after I attempted to reset my password. Second time calling customer/technical support, however they tell me to try 2013-11-0508:43:22 again later because the system is updating (at 9 am in the morning). System is not user friendly, links do not work and technical support is not helpful. 2829 , was unable to create an account. Error Code Ox38cf04d3 This is the 3rd time I haven't been able to create an account. I just want to see my options. I shouldn't have to create an account just to see what plans are offered. 2013-11-0509:31:43 Very poor implementation! 2830 Sample graphs or charts with example pricing and options would be great without having to make an account and put in personal information. 2013-11-0509:33:13 2831 2013-11-0509:37:57 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2832 This website has improved in the sense that the health plan benefit summaries are now available for view without signing up for an account. BUT, the information is still virtually useless because there is no reliable information 2013-11-0509:38:42 about plan COSTS with or without the subsidy. There is a page document with some generic sample costs, but these are useless, because they don't clearly correlate to the benefit plans that are posted other than by "metal" level. They also only provide data on the "lowest cost metal plan" instead of the cost range at a particular metal level. Also, the sample patient characteristics are very limited. For a single person, there is only a choice between looking at a very young person or a very old person. There are no middle age samples. I am a strong supporter ofthe ACA, and a prior enrollee in the MD Federal Plan, but I find the information provided by this website to be virtually useless. Please treat MD citizens like the adults they are -- provide us with all the information (all available plans w/ cost share and benefit details, premium costs with and without subsidies, etc.) so that we can make informed decisions and do so without requiring us to go through the hassle of setting up an account until we have come closer to making a decision on what kind of insurance/costs might be within our reach. The need to set up an account first creates a presumption that we are unable to navigate the information without help, which is a pretty patronizing/infantilizing assumption. Very disappointed. 2833 I have tried to purchase insurance without financial assistance and every time I get to the relationships part and almost finish with the questions I get this error Error Code: Ox38cf04d3 I have tried multiple times and always 2013-11-0509:43:20 have the error at the same part. Please help. 2834 filled in household details and summary pages to find the cost of health plans, but next page remains blank. 2013-11-0509:45:37 2835 constantly receiving error message at first step identifying page. 2013-11-0509:50:40 2836 I've been trying to apply for insurance through this website since it went live on 10/1 and to date I have been unsuccessful in doing so. It took days before I could even create an account. I've had an application in various 2013-11-0510:02:28 stages of completion for weeks and I still can get past the Household Information section (the current hold up is some sort of "system outage" that apparently prevents this site from verifying income. I still don't have any idea of what any subsidies would be or what cost sharing amounts to. Navigating through the plans is a slow and tedious process. And, heaven forbid, anyone should try to change the search criteria in that section. I have been getting a mostly blank screen that pulls up 0 plans and have to completely exit out of the site and start over to look at plans again. Even signing in to the site is problematic. I've tried to sign in with my username and password and clicking the box that says to save the username. Every single time I do so, it simply deletes my username and password when I hit enter. Why even have the option to save the username if it not only doesn't save the username but it actually deletes the username and password? That particular box just seems to be a counterproductive waste of time. 2837 Server Error Unable to complete your request to an error. Diagnostic Information Method: GET' URL: /selfservice/identityproofing/identityquestions/index.xhtml Error Code: Ox38cf04d3 Error Text: 2013-11-0510:32:08 DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HlTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solutions Provide your System Administrator with the above information to assist in troubleshooting the problem. 2838 hello i enter my info and it says online id proofing is not available please try again later. Please email me back lanks 2013-11-0511:08:43 .. _- 2839 I have been unable to complete the process after numerous attempts and calls to the customer service center. It's frustrating that no one can provide me with the assistance I need to complete the application process. I call 2013-11-0511:23:17 customer service and their response is, "if you started online we can't help you..." because of some technicality. However, I have been unsuccessful completing the online application because my account was frozen and it will not allow me to change my password through the "I forgot my password" verification process. 2840 total bullshit that i have to come to a location because your site cant verify my id been trying for weeks and when i called in they keep telling me to try again later 2013-11-0511:35:43 2841 Why can't you just direct me to a part of your site that provides a list of plans, costs, provisions, etc.? How about side-by-site comparison for the main features and costs of plans being offered in MD? Any half-trained IT 2013-11-0511:55:14 monkey can tell you how to do that! By the way, I have been using the web and the internet professionally for years, still I was unable to navigate the milliards of 'instructional' words. 2842 Why the f***k don't you let people browse options w/o signing up? 2013-11-0511:58:56 2843 I don't know how many times I've attempted to use this site - too many to count. I've managed to create an account (took 4 days), I've managed to enter my household information to see if we qualify for financial help got 2013-11-0511:59:05 error message. Did ask to look at cost of plans without financial help and was given a list to compare. It has taken me 5 hours to do this today. I wanted to double check a couple of things and now I can't get back into the site it seems it's in a loop as I can't login. A couple of suggestions: 1. There is no indication at all that the data one enters is being processed as you move from screen to screen - this results in having to click the NEXT button a number of times (this may be causing issues) - if it were possible to see the program is working - then this would be a big help. 2. If you can only compare 3 plans at a time - tell people that UPFRONT. I am self-employed - looking for insurance for my family. I work 18+ hours a day 7 days a week, then still have family to cook, clean for etc.. I don't have time to keep coming back to this site to see if it is working ???? 2844 After I fill out the first page of the application, the next page reads "Since [Name] is not applying for health insurance... ". This make no sense because I am trying to apply for health insurance and it's excluding me right at the 2013-11-0512:07:27 .... .•__._._._____________.                 •..._--- .... " ...- 2845 I am very frustrated and just want to see what my options are for health coverage for me and my family, but I can't get past the account creation process. I am now on the customer service number, but she can't seem to help 2013-11-0512:10:02 either... she's sending me to the technical team when it's not a technical issue! 2846 When I attempted to enroll in a plan, I was dropped from the page and ended up in a loop which kept returning me to the Home page!!!!! 2013-11-05 12:27:57 2847 I have tried to enroll 6 times and all 6 times identity verification has failed. What annoys me is that I have to complete the registration page every time before being notified that the identity verification is not working. COME 2013-11-0512:48:03 ON PEOPLE PLEASE!!! 2848 Every time I try to resume my application I get this same message, "There was a problem processing your application. We could not determine your Tax Credit due to system outage." My unfinished application is in the 2013-11-0512:51:25 Household Income section. I am entitled to tax credits. IN THE CONSUMER INFORMATION UPDATE SECTION OF YOUR WEBSITE, PLEASE EXPLAIN WHAT CAUSES THIS PROBLEM AND WHEN IT WILL BE FIXED. THE MOST FRUSTRATING THINGS ABOUT YOUR WEBSITE ARE THE OBSCURE ERROR MESSAGES AND THE LACK OF INFORMATION ON WHEN THIS PROBLEM WILL BE FIXED. THIS IS A CRITICAL PROBLEM--IT PREVENTS ME FROM BUYING MEDICAL INSURANCE THAT I DESPERATELY NEED. MHC Feedback Form 12/12/13 Enllyld Please provide addi'tional' comments about your visit to Maryland Health Corinection today. Date Created 2849 This is my third, and most discouraging, visit to the website. I thought 1had already created an account, but was unable to move forward and select a health plan or get information on subsidies available to me. 1will probably 2013-11-0512:59:38 end up starting the process again by phone or in person. I do not own a computer, so accessing the website at all means staying after at work or going to a public library. Perhaps a factor not taken into consideration by the creators of the site is that many people without health insurance are also those members of the population who have the least experience with or access to computers. 2850 I am still unable to see the costs of available health plans. After I type in the required information, I am taken to a dead end (a white page with no information). 2013-11-0513:00:46 2851 the service is not available (verification seems to be where it stops) 2013-11-0513:06:04 2852 As I understand, there are many facets in building a rate for an applicant. A tool would be very help that allows the entry of basic information to establish pricing options by bronze, silver, gold, and platinum, and family 2013-11-0514:02:13 member ages to see the differences across the providers. As most of the algorithms needed to do this are hopefully being applied in the exchange application process, a simple anonymous front end could be added to allow the populace to establish their expectations. We should not have to enter private information until we are ready to scope down the choices and save everyone time (and $)! Thanks! 2853 tHIS 15 THE THIRD DAY i HAVE TRIED TO CREATE AN ACCOUNT AND HAVE BEEN UNSUCCESSFUL. i HAVE SPOKEN WITH HELP PEOPLE AND THEY TRIED TO CREATE THE ACCOUNT AND THEY COULDN'T, 50 THEYTOLD ME TO TRY 2013-11-0514:04:57 lATER. WEll AGAIN I HAVE BEEN UNSUCCESSFUL. I HAVE ENTERED THE DATE REPEATEDLY AND GETTO THE SUBMIT PAGE AND ITTEll5 METHAT IT WAS NOT PROCESSED AND TO TRY AGAIN. THIS 15 RIDICULOUS. PLEASE FIXI 2854 My total income is maybe a couple hundred dollars above the cutoff for Medicaid, but the site tells me I make too much for any kind of help buying insurance. This is obviously the wrong answer. Sure seems like it shouldn't be 2013-11-0514:51:05 that hard to write a program that can say "your income is this, so your benefit is this." Sure seems like it shouldn't take over a month to do it. 2855 Why can't I shop without an account.... even the FEDS are allowing that now. I don't want to give you ALL of my family's intimate details if I can't afford or don't want the plans offered. It's a risk that no one should have to 2013-11-0515:33:26 take. 2856 I've been trying to get info for three weeks. I haven't succeeded yet. 1am told to do something, but when I try I am unable to find what I am told to do. Frustrating 2013-11-0515:34:25 2857 Can't view available plans 2013-11-0515:40:17 2858 Requested that plan information be emailed to me 3.5 hours ago and have not received it yet. 2013-11-0515:42:39 2859 why is it when I call about being locked out of your website I am given a number and told I will be told, the same thing that has happened for over three weeks. Still no one calls. It would make a little sense to have basic 2013-11-0516:33:19 technical support available, even on this bad a website, so people could complete an application. Instead I am stuck without insurance, I can't buy it (when I call they say "here is a ticket number, someone will call you". Again I want to know why if I completed my application, why can't I pick my plan, which is the step I was on when I was locked out. 2860 I cannot log on. When I enter my username and password, the login screen s redisplayed with no messages - just blank username and password fields. 2013-11-0518:13:07 2861 I forgot my user name and password and so had to start all over, but could not get past entering basic info!' I have no idea where I went wrong. 2013-11-0518:45:05 2862 Where do Ilog in????? , 2013-11-0518:57:27 2863 I can't even find where to login. What idiot designed this thing? • . 2013-11-0519:00:27 ., 2864 Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572. 2013-11-0520:10:00 2865 I attempted to create an account and the form will not let me proceed past the "Identity Information" section. All my information is filled out (including all required fields). There are no validation errors at the top of the page. 2013-11-0521:24:37 Yet, when I click the "Next" button, nothing happens. 2866 I was not able to get past the Identity Information section when attempting to create an account with all required fields populated. When I click the next button, nothing happens except for the cursor returning to the first 2013-11-0521:37:30 name field. There is no message stating the error or if information is needed. Very disappointed with the site and it's lack of functionality after trying for more than 30 minutes to create an account. 2867 First get rid of that half circle that said "maryland health connections" it is SO distrating. Second 90% of the people are coming to this web site to see rates, because most people have other choices. And I can not find rates any 2013-11-0521:51:39 where without registering. It veryfrausrtating, so I will most like to my health 22 old son not to do anything right now. 2868 2013-11-0522:01:26 2869 Good job 2013-11-0522:07:25 2870 I couldn't finish my application 2013-11 05 22:51:36 1871 cannot r   i s ~ ~ r for an account 20B-ll-0S 2::\:1S:46 ----< -------- ._- 2872 I can successfully login. I want to check the cost of Health Plans. I enter my data (date of birth, non-smoker, etc.), the next page displays the proper data I entered, but after that the site never returns any health plan results. I 2013-11-0603:02:06 have tried this on two separate occasions with the same result. Very dissatisfied user. 2873 I attempted to register so that I could login to the site and compare available plans. I got into an endless loop where the system would not accept my information even though it was entered correctly. Can't register, so I can't 2013-11-0607:14:17 login. 2874 I have completed the first page to create an account and I am not able to go to the next page 2013-11-0607:21:52 2875 website is in a loop can not get to application been trying since 10/26 2013-11-0607:45:02 2876 this is the shame ,if you can do it don't do it. how can you have (sign up to receive update) what up date is this is a joke. 2013-11-0608:27:03 2877 it won't even let me enter my first name 2013-11-0608:28:29 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2878 Really sad all this money is being wasted on a program that doesn't work.... have tried for three days to access the site and have not been successful. When I called the help line no one seemed to know when it would be up and 2013-11-0608:36:28 running. I am beyond frustrated with this whole debacle! 2879 For the six weeks, I've been unable to create an account. Usually, J'm told that my identity can't be confirmed. Today, 1got stuck in a loop on the "Identity Information" page where I filled out the required information, clicked 2013-11-0608:49:17 on next, and was taken to the same page, with my information filled in. There were no error messages. I filled in everything correctly. I tried several things like removing non-required information, but that didn't help. For 10 minutes, I tried to move beyond this page, to no avail. 2880 This is the third time I have tried to use the site. October 2nd, November 5th and today. Each time I was unable to complete a log in account. The site will not accept my information. This is petty basic stuff. Let me know 2013-11-0609:08:22 when you have this up and working. My email address is ' My computer is a tool, not a place where I tolerate inability, inadequacy or futile attempts. 2881 Can't create an account. I click next on the Identity page and nothing happens :( 2013-11-0609:26:22 2882 Tried to get through the personal identity information section for the 6th or 7th time today. Last few times, I got to the next page (answer identity confirmation questions) and your site would bug out there. I wouJd answer 2013-11-0609:43:09 questions about my identity correctly (e.g. which of the following businesses did you work for?) and your site would tell me I answered them incorrectly... Today, after clicking the "next" button, your site would sit there spinning its wheels doing nothing. 2883 Nothing works. Jam not able to sign in to my account now. 2013-11-0610:00:00 2884 Please post a message on the intro page that identifies when the web site will perform the job for which it is intended. Why continue to waste citizens' time? 2013-11-0610:02:44 2885 I thought I would summarize my experience with signing up for health insurance.Because I am too young for medicare a.nd i have a preexisting condition, my wife and i have participated for a few year in the maryland health 2013-11-0610:14:30 insurance plan. the forward looking state of md established this plan a few years ago for people with prex, like me. the plan is ending at the end of 2013. I tried to get on your website every day for the first 2 full weeks after it opened Finally. i had registered accounts set up confirming congratulatory emails.but upon logging in , i got the message that my accounts had been disabled. several calls asking you to remove the block were not successful.l was told i would be called back by someone in IT or a supervisor, but tthis did not happen.; so we completed a writtenn app. i sent it certified maL it took about 2 weeks until your customer service rep could say you had received it. But they could not process it or even answer me in writingbecause they needed verification of disablility, something not called for by the application and irrelevant to my eligibility for buying health insurance. i then found that your website had released more info re available plans so i studied that. i found an acceptable plan by care first, wnt to their website and within an hour had signed up for ins.Though eligiible for subsidies, we decided not to seek them 2886 I cant make an account 2013-11-0611:00:59 2887 Here is my problem. I fitled out the entire application.. I did NOT sign or submit it, however I am unable to return to it to make some corrections to my income. The only page I can get to no matter what I try is the last page 2013-11-0611:30:02 asking me to sign and submit. I do not want to do this until I have made my corrections, however you have not way to do this. This really needs to be corrected.-- 2888 Alii want to do is browse the plans available to me and I can't get to them. Yesterday I was briefly able to access them and checked the boxes for the ones I wanted to see and clicked email details and as of yet have not 2013-11-0611:33:38 received anything in my email. I go to the healthcare connection site periodically throughout the day (and have done so for several weeks) -I click the get started button on the for individual plans, get the Welcome to Maryland Health Connection popup window, click get started again, enter my ID and password and it takes me back to the home page and I repeat the process (skipping the id and password entry). This is very frustrating since there is no information letting me know why Jam in this cycle - is it user error, is the system down. After repeating the same process a number of times, I can only conclude that the system is down. Why don't you provide the website availability information on the Consumer Information Update Page? That way we don't have to keep logging in and getting nowhere. 2889 I couldn't get the website to work. Even though I have an account and could check in. I completed my application last month with the assistance of Cory who was very helpful by the way. But my application is still not verified. 2013-11-0611:35:25 $0 today I had to call in for assistance to see the status of my application and to try choose a plan. I spoke witt Nho was very helpful and knowledgeable. Reference for this feedback is#r         for - So all the very satisfied comments are for her and all the unsatisfied are for the website. HOWEVER... I want to make sure you all know that I appreciate the enormity of this the ticket she worked on is # - project. Also that I understand any program with this many facets is going to take time to work out. I'm very grateful to our president as well as the State of Maryland for making this program available. Thank you all so much for your efforts! 2890 Will there be any notification that I have actually enrolled in a health plan? How long should it take to receive any confirmation? I have screen prints that show I have enrolled in MedStar, but website seems to think my 2013-11-0611:41:37 f'nrollmf'nt i,e; inmmrlf'tf' J! I 2891 You are telling me that my SS# is invalid??l!! This has been my number since I started working as a teen so for over 40 plus years. You should have a place so we can question why on this form now I have to try and start 2013-11-0611:42:22 making phone calls and that is never fun! 2892 Slow, Slow, Slow. Pages to compare plans is shaded and very difficult to read with colored fonts. Please make so it is readable. Forget the bells and whistles. This has been my tenth visit since Oct.1 and am very disappointed. 2013-11-0611:45:57 You have cancelled my AETNA individual plan and I do not want to go without insurance. 2893 Why is it November 6 and I still can't enroll for an account? Can you tell me if My wife and J will be able to use this exchange by december 15th? Why can't we view the premiums for the many plans without having an account? 2013-11-0613:13:01 J've never visited a website that asked that I complete an enrollment before I could view pricing. until this one. 2894 I have been trying to enroll through the website since October 1st. Now my account is disabled. At first I was told it would take 72 hours to be correct, then three days later I was told that they can not find any enrollment 2013-11-0613:17:55 information for me and I have to wait and additional two weeks before r can even enroll online or over the phone. Not happy with this. 2895 2013-11-0613:27:41 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2896 So I was supposed to be able to browse plans and base costs without filling out an application. This was a fix announced through the media and healthcare.gov says I can do that. But I get to MD Health Connection and if I 2013-11-0613:56:07 want to view any details Ihave to enroll. You guys are shooting yourself in the foot by not allowing the consumer to sit in the car, look under the hood, checkout the sticker price before having to commit to enrolling and providing personal information including SSN. Yes the consumer has to have insurance by some date but you still ought to give them an opportunity to learn before committing. I have insurance now but maybe I'd like to get into a better policy. Your site discourages that option. 2897 I have been trying to establish an account since the web site went live. And I still have not been successful. Either I get the usual response of "Online Identity Proofing service is currently not available" or I get an html error 2013-11-0614:03:48 that the get failed. Even with repeated trying during all times of the day I have not been able to establish an account. I have called and the agent just told me to keep trying. Is nothing being done to remedy this situation? Even worse, why don't you give us (your users) notification that this problem is10ccurring rather than allowing us to type in the required identity information only to find (again and again) that it isn't going to work. If anyone would like to discuss this further I can be reached atf d would be glad to talk to anyone to wants to understand the frustration of someone from the general public (who happens to be a computer professional). ,MD 2898 Identity verification has been down all day 2013-11-0614:37:02 2899 I tried to sign up in mid October using the website. I was never able to sign in successfully. I then created an account by phone. The person took all of my information by telephone and my application was submitted on 2013-11-0615:19:51 October17. When I call MHC by phone I am told my application is pending. I have seen no possible insurers plans. I only know according to the phone reps that my application is pending. I have no confirmation in writing. I am one of the people whose insurance is cancelled as of January 1. Needless to say I am anxious to move forward on a new insurance plan. As a good democratic I want to proudly tell my mistrustful neighbors and friends that the new affordale care act will work for us in Maryland. Please help. Thank you -;aithersburg 2900 I completed an application on the phone october 22. I was told i would receive in the mail papers so that i can choose a plan within 7 days. And advised to call back in a week if i hadn't received anything via mail. I called back 2013-11-0615:47:27 10.29, and was told to call back in another week if i didnt receive the mailing. And that you all had until november 20th to reply to my inquiry. I called again last night, and was advised there is a technical problem. The only other co-worker of mine that has tried to apply, has received the same scenario, tachnical problems. She could see the website info while on the phone with the person at md health connection. And not since, today they are telling her its a system problem. My most recent reference number is s crazy that this system is still not working 1 month after it started! I appreciate contact by phone to try to get it so that i can see any options/plans available to me. I will be leaving the country before dawn 11.22 and will not have time to spend more hours online after november 20th. My phone number in the day mon thru fri 9 5, is' - rhank you. 2901 What happens if I don't want to give my social security number over the internet. Is there an office where I can go meet with a human being? I tried calling the phone number listed but it is always busy. The website is too 2013-11-0516:13:02 junked up and not succinct. Why not clearly list options for navigating the site like down the side and then have places where to click. Also it would be nice to be able to shop comparative prices without having to giving your life history and sensitive personal information over the internet. It is as though you are underwriting me personnally instead of allowing me to look at comparative prices for a person with my same sex,age,income. Your getting started is hard to find if reading down the screen. Now 20 calls to the phone number and still busy... What is going on? 2902 . • • 2013-11-0616:30:32 2903 list of acceptable documents to prove citizenship/residency eligibility should include Naturalization Certificate, for naturalized citizens. CareFirst 1300 policy requires me to select a primary healthcare provider, but the list of 2013-11-0616:37:51 providers shows only "no results found". Clicking the final submit button produces an "application error" and locks the page up. Phone help is of no help at all. They cannot answer any questions. 2904 2013-11-0616:58:22 2905 Online Identity Proofing selVice is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at   I've been getting nothing but this error message. It 2013-11-0617:06:28 appears you all are wasting good money on a very poorly thought out web site. 2906 simplify. Asking for 9 digit zip codes, sometimes you want four. It has not been a pleasant experience so far 2013-11-0617:10:25 2907 I get through the first section, setting up an account, but can not shop for policies as the site freezes up, refuses to load and does not appear to be saving my information. 2013-11-0617:15:27 2908 put all the info in .....got to actually see the plans I qualified for and then when I returned later, the info was not saved. VERY frustrating considering I tried at least 10 times in October. You need to change the date of birth 2013-11-0617:51:54 part. That is the most user unfriendly thing I have ever seen. why not pull down menu! Called and did application by phone which was great but now it wont let me log in. called support and was told I have to wait business days. Asked where on the site I could find out if the my doctors are in the plans. WHY in the world would it be under News and Events.....Consumer Updates...... REALLY??? you must be kidding or are you trying to bury it. OK....guess what.. ... it does not work. I am in my 50's so 1will stick with it but if my children who are in their 20's had to do this, they would NOT put up with this and that's the population that needs to enroll. I have been told by so many young people that they will not enroll and pay the penalty. I am all for this and think it is great but WTF. I would love to help improve this site so if there is anything I can do, please let me know. We need this to be successful!!!! Jl Jl J! 2909 I have used the wrong password to log in after creating a profile and the system locked me out. Now I can not log in even after resetting my password. I keep receiving the error message "This account is disabled" and there is 2013-11-0618:18:42 no way of resetting my account. 2910 I don't know what genius developed this website but it I spent a frustrating hour trying to help my son sign up for health insurance. His name was mispelled and the "change" feature did not work. Trying to compare the low 2013-11-0620:38:33 cost plans is difficult. I had thought that since his salary is about $23,000 a year that he might be eligible for a subsidy or tax credit but it appears he is not. I am a big fan of the Affordable Care Act but I must say that going through this process has a been a real eye opener. And not very satisfying. 2911 After I created an account and attempted to view the costs of plans, it asked for birthdate, zip code and others that I wanted covered. I am the only one that wants coverage, so J clicked no. Then I pressed continue and it 2013-11-0621:11:43 reverts back to the previouse screen. I tried three times and gave up. Two of my friends had the same problem, so we cannot even view the plans or sign up. MHC Feedback Form 12/12/13 Entry Id Please. provide additional comments about your visit to Maryland Health Connection today. Date Created 2912 Weill tried to enroll in the Maryland AHA plans again tonight after laying out since mid October. This time it let me get through all the financial data and provided me with my tax credit amount and that was then factored into 2013-11-0621:14:44 each of the available plans in the shopping area. This gave me monthly premiums from $80 to $532 for the 34 plans available. I'll be paying $480 for my COBRA with Cigna as of 1/1/2014, so these prices are very good! A no deductible/$20 co-pay plan with Kaiser will cost me $391 a month. Without the tax credit it would be $756 a month. I found definite data issues in the detailed descriptions of individual plans while shopping compared to a master website that had documentation from each provider. You cannot trust what you see in the shopping area's detailed descriptions! Getting past that I was actually able to select a plan, select Enroll, select if I wanted to apply the entire tax credit, or a part of it, or a to the monthly premium. Then I was asked to choose a primary care doctor (I knew who I wanted as I was going to return to Kaiser Permanente who I was with before my last employer provided company). That process failed and returned no results of any doctors at all. I then said no to the question as I knew I could choose my primary when I started with KP. So, here I was at the last step, the digital signature to complete the process. I entered the signature and selected Submit and the application returned an application error. I was not able to enroll today. I'll be waiting until the end of November and give the process another try then. 2913 I want to be able to buy insurance for my employees effective 1/1/14, which is when my current company plan expires and cannot be renewed. 2013-11-0622:09:55 2914 I'm a patient advocate, public health PhD student and I'm getting a certificate in public health informatics. That said, two things jumped out at me about your site before I stopped trying to navigate it: (1) Your mouseover 2013-11-0622:18:05 popup of "business or family" on the front page is abso.lutely terrifying to figure out. I'm glad I understood what was causing it and how to negotiate through it. Any kind of popups that obscure part of the screen are horrible for patients with low computer literacy or cognitive challenges. This makes me curious as to who designed the site. (2) Given that healthcare.gov removed the requirement to log in before seeing info on plans, why is that still on your site? Or did healthcare.gov remove it so they could push it onto you/other ex.,hanges? I'd love to hear back from you-- -- 2915 I really see no reason to have this web site online. I have NEVER seen such a mess. 2013-11-0622:45:05 2916 (1) Drop-downs don't work. Had to enter all data by hand, guessing what the prompt text is, discovered that backspace key shows prompt, but down arrow doesn't. (2) Some questions don't match responses, for example one 2013-11-0623:48:34 question asks for deductible costs, but the response means deductible income. 2917 Hi. Program seems to be coming together, so congratulations and thanks for new and better coverage. My question is----MY wife and I are in Maryland and two adult children ages 23 and 25 are in Colorado. If I sign up for 2013-11-07 05:33:32 CareFirst multi-state family plan, will the children have access to good "in network" doctors in Colorado, or should they buy separate individual policies through Colorado exchange? Would be helpful to $ee more FAQ info about family members in different states, Thanks for your help ._-- f 2918 Website design. Atthe top of the page the Maryland Health Connection "Logo" dips down across the yellow line running across the page, blocking a portion ofthe important information provided below. While this might be 2013-11-07 07:02:45 cute to some, it is annoying, particularly when using a laptop. Also, I have been on site for about 40 minutes and have not located where I make application for the insurance. One last thought, I tried to find out what plans are available to a person who is self employed and who has no employees. Could not find the answer. 2919 2013-11-0707:14:51 2920 Is there a way to get meaningful customer service when I call? I was locked out of your website and when I call tech support I am told I will be called. This has been going on for three weeks. They won't let me complete 2013-11-0708:05:17 application when I call, just tell me tech support will call me. My health insurance has already been cancelled as of 12/31/13, and I have been trying to apply since the day exchange opened. I am now going to buy market rate insurance from a broker, and rethink   affiliation. 2921 the westie would noto go to the apply for medicaid part even though I tried 4 times, including logging out and back in. It said there was a problem with authentication with the back end server. Hope you can get it fixed. 2013-11-0708:14:06 2922 Been trying to register since 10/1. No luck. People who answer the phone are clueless, just reading a script. No honesty at all. 2013-11-0708:15:47 2923 ['M NOT OOWN GRAO[NG [T, [JUST NEED TO TALK TO AREAL PERSON TO F[ND MORE AND [F [CAN AFFORD TH[5 2013-11-0708:48:05 2924 Still receiving the following error trying to setup an account Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642- 2013-11-0709:03:19 8572. 2925 disabled account, three phone calls later, was told it could take up to 72 hours to unlock the account. horrible customer service, web site is impossible to logon too, hence the disabled account. you should be ashamed of 2013-11-0709:12:56 yourself.. .. 2926 I logged in and filled out my information for 45 minutes, then finally made it to be able to view plans. Suddenly, the page no longer showed the plans any longer, and when I tried to navigate back to view the plans I was re- 2013-11-0709:15:38 routpd to thp mClrylondhpolthr.onner.tion.gov homepage. I logged back in and the page was prompting me to input all of my information again (another 45 minutes)! I tried to log out and then log back in again, but now I press get satarted and cannot find the login screen, it keeps rerouting me back to the homepage. Now I cannot .._. __._. _._.. _._- . ...... _-_.......__._._... .._.__.. _---- - 2927 This is the 3rd time I am reporting this error because it has yet to be fixed. I am unable to withdraw my application. I continually receive this error: "Error 500: curam.omega3.request.RequestException: ERROR: The property 2013-11-0709:40:09 'details$intakeProgramApplicationID' ofthe server interface 'ACTION' is a target for more than one field. I would like to file a new application now that there is, supposedly, support for my condition. Filing a new application does not remove the old application and the health plan options incorrectly selects my choices. FIX IT 2928 2013-11-0710:05:05 2929 2013-11-0710:17:24 2930 Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at This web site was supposed to be up and running over a 2013-11-0710:46:35 month ago. Please do your jobs. 2931 I cant make an account 2013-11-0711:06:42 MHC Feedback Form 12/12/13 Entry Id Please provicte additional coml:Tlents: about Your visit to Maryland Health Connection today. Date Created 2932 pretty disastrous. couldn! even add family members. and poorly designed too - endless drop down lists that require multiple clicks what's wrong with radio buttons. look at how airlines do it.... 2013-11-0711:34:45 2933 As far as I can make out, having visited the site on several occasions, it provides no information about premiums for the different policies, even though the policy descriptions note correctly that those may represent the largest 2013-11-0711:43:45 healthcare cost for many people. If the purpose of this site is, in part, to help people do comparative shopping to find what is best for them, that omission alone makes it a failure. 2934 You should be more open and honest about the problems with the Maryland Exchange. It's November 7th and I still can't even complete my application. Every time I resume my application, I get the same unhelpful error 2013-11-0712:32:24 message: "There was a problem processing your application. We could not determine your Tax Credit due to system outage." The Consumer Information Update section of your website gives no explanation of why people get this error message. Why can't we complete our applications? What is causing this error message? What's the "system outage"? When will Maryland Exchange be fixed? We need and deserve answers. 2935 I have a user name and password, but cannot find anywhere to login!!! 2013-11-0712:51:45 2936 2013-11-0713:32:38 2937 2013-11-0713:47:35 2938 Day 37 and I still get the same error message: Online Identity Proofing service is currently not availaple. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572. When the 2013-11-0714:01:18 hell is this going to work?!? 2939 I continue to get this message, "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." I have been trying since 2013-11-0714:15:34 this opened to get health insurance. We MUST make a decision about to join my wife's work insurance, which is very expensive, by next friday. I finally got through the number and they mentioned my best option was to mail in my application but not to expect anything back for 1-2 weeks, but to also expect that "standard response time" to be extended. I am very disappointed in your lack of ability to get this up and running. Everything on this web site is a lie beca.use of one thing, the web site needs to allow people to register and it does not do that. Perhaps you should just remove all links to fill out information online and write an apology to everyone for wasting their tax dollars. If you still feel the need to piss away tax dollars I will be more than happy to provide you my sallie mae account information and you may payoff some of my student loans. Regardless, just stop dispensing lies, apologize, and get this fixed ASAP. Please let me know if you need my sallie mae information. I can be reached at - 2940 i have tried three different browsers, but I still get this error message. "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at 2013-11-0714:19:23 (855)-642-8572." 2941 I've continued to get this message since 10/1. "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." What am 2013-11-0715:41:07 I doing wrong???? 2942 I wanted to look at my options as a single low income individual and basically went around in a loop and found nothing on-line to actually apply! If there is such an option it is very well hidden. 2013-11-0715:58:22 2943 I have been attempting to re-visit the site. I signed in on Wednesday November 6th for the 1st time. I had to save the information I already entered and 'leave the account - to return today. Unfortunetly I forgot what my sign- 2013-11-0715:59:01 on name and I could not sign on. I ATIEMPTED to retrieve my log-on name only to receive a message that the system was down. This has been a nightmare day. 2944 Super-whizzy flashy pop-up/pop-down interfaces are extremely bad for anybody who does not have perfect hand/eye coordination and the patience of a saint. Also, when you print out a page from the site generally you only 2013-11-0716:12:44 get the non-scrolling junk and not the actually useful part of the page, at least using IE. A static, pleasant layout works a lot better for users, at least for adults who are not super computer-savvy. It works correctly in all browsers. You can still make it pretty and consistent with CSS without having to have all these scripts. -- .-- [Also computer science degree, user interface designer and textbook author, so [ know good user interfaces from ones that belong on WebSitesThatSuck.com ....J 2945 Your web site sucks. Nothing works. Can't get any quote information. Can't cancel an application once started. Can't correct mistakes. Redundant questions during personel information gathering. In two hours I got nothing 2013-11-0716:23:14 accomplished. Thanks for nothing. 2946 2013-11-0716:44:31 2947 This is not good at all and I am disappointed. It constantly got stuck and would not go any further - it also got into endless loops - so glad you shut down every night coz it needs some fixing - [ will try the next time I have a 2013-11-0716:58:20 spare couple of hours. Good luck getting this to work. Hope you get it working on the Ipad as well. 2948 2013-11-0717:10:06 2949 i tried to create an account but your system can not verify me. So I called the phone number provided to get an account so i can look at the healthcare plans provided. I was hung up on once when I called back they $ubmittf!d a 201'-11-0717:18:11 ticket request to fix the problem. Maybe in the next 4 months this problem will get fixed but I'm not holding my breath. Why does a ticket need to be submitted. Why can't the person on the phone verify who I am? what a fucking joke! 2950 How truly disappointing that thhere is no improvement in this site whatsoever. The numbers quoted for the "success" of Marylanders registering seems to have escaped all of my acquaitances. As no one I know has been able 2013-11-0719:45:12 to use this site despite assurances of improvements. I as a lifetime Marylander and taxpayer am embarrassed and saddened by our State's performance and the lack of progress. It would seem true leadership is in short supply. 2951 Under "Summary" and "Additional Household Information" I clicked "add" to add another household member that has Medical and Dental coverage, but website would not let me. Kept saying error. 2013-11-0721:47:00 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2952 I have lost all my data entered twice. The second time it happened was today. I got through all the questions about the family, through the summary and to the screen where you are offered insurance "choices". I was quite 2013-11-0721:58:59 surprised to see the only offer for a family of 4, income $57,000 was Medicaid. But the most amazing thing was when I called the 1-855 help agent and she said that my data was nowhere to be found. My screen had the names of the family on it, but no record had been created. 1have a screen print to show you if you would like. This family has a very sick wife and my fear is that they will be without any insurance whatsoever. The place where you are asked to input income is just not working correctly and it is not geared to the real world where people get raises and so part ofthe year you earn one amount and the rest ofthe year you are earning more. Instead of looking at the start and end date, they are assuming you have earned the amount in each income period the entire year so it looked like you were making $111,000 instead of $57,000. I would be happy to work with the programmers as a volunteer to show how the INCOME part ofthe application is not working correctly. I would   I am far from the only one this is happening to. Maybe that explains why Maryland is not signing up people at the same rate as other states. Work with me. My name - j my phone number is' HX 2953 I have been on this site several times and have found it to be frustrating. Have answered questions for one set of questions to get logged in with password and username. According to your site my income makes me eligible for 2013-11-0723:00:01 cost sharing. I actually made it to see plans, all much more than what I currently pay with MHIP (and much more than what the Kaiser subsidy calculator recommended by the gov says). Made my first call to your help center. Was told since I have MHIP and that is ending 12/31, I should not have said I had insurance and since I had said I had insurance it was why none ofthe plans allowed the costsharing for me. Asked how I could back into the system and fix that answer and she did try but had no idea how to do it. Perhaps from her perspective since J had gotten to a place where I could have applied for a very expensive plan she had done her job. I did not apply. A few days tried again, and things had changed on the site in particular concerning some questions on the application. Since I had already been bitten by ambiguous questions (i.e. like "do you have health insurance? Not will you have health insurance on Jan 12014), I made a second call. AWFUL, completely unhelpful. J have talked with two insurance brokers in the county. One has yet to actually get anywhere on yur site. The other has successfully enrolled as of this past Monday Nov4, after a month mind you, four people. I guess I am not the only one who finds the site difficult. Tried again tonight, started about 9:45pm, got stuck on one page that froze, when pulled the page up, couldn't log back in. It is just about llpm and if I don't send this soon it will probably just dissapp 2954 onlone identity proofing still unavailabile 2013-11-0723:07:11 2955 No information is available concerning when this website will be functional. This feedback form is useless. 2013-11-0806:27:28 2956 cannot get to enrollment sight is in sloop 2013-11-0807:36:49 2957 Not able to grt into my acct 2013-11-0808:32:27 2958 Forms are too small to read 2013-11-0808:33:47 2959 I first logon in mid October to sign up, the first day after entering the first page of information, a message came up the system was down. The second time I logged on, I completed the the personal information then I got a 2013-11-0809:24:53 message the account was already in use. I contacted support and was first told i should have used the forgot password link to continue, I explained that I had not entered a password at that point. I was sent my user id and account n. I tried to continue with the search for health provider and I forgot my password, I tried to reset it online but got a wait message that lasted for over 45 minutes, I contacted support again to reset my password and was told it would be 48 hrs, 72 hrs later no replay, I contacted support and was told no one has resolve the issue and at this point they had no idea when it would be reset. THIS IS TERRIBLE SERVICE. 2960 Why is there NO INFORMATION available regarding the single most important item of information people want· premiums? Since premiums (prior to subsidy based on income) are absolute, based purely on age and smoking 2013-11-0809:41:28 status, there is no good reason not to have this information available for each plan. Likewise, your "compare plans" section is completely unhelpful, as it is impossible to juxtapose the plans and see, across a chart, which plans offer what. When I shop for Turbotax or a fridge online, I can easily select 4 or 5 items and click "compare". Why is this not available for these health plans? So I called your consumer help line, hoping that speaking with a live human would provide me with some real information I could use. Unfortunately the person with who'm I spoke was unable to help AT ALL. have you not trained your personnel to be fully familiarized with the features of each plan? The level of assistance available by phone is beyond low - it's disgraceful. I am a huge supporter of ACA but the actual rollout of this program is leaving me discouraged, disheartened, and disgusted. 2961 I have lived at the same address for 15 years. There is ABSOLUTELY no reason the system should not be able to identify me. Then I called the number and the person told me I needed to call ANOTHER number to find out where 2013-11-0810:11:40 I could go in person to prove I am who I am. THEN the next person asked me my name, zip code and then had to ask my city (which is identified by using the zip code). This person provide NO guidance. Just told me to go to an address. I had to ask what floor, what to look for, what to bring. COMPLETLEY RIDICULOUS. Whoever designed this site should be charged with a crime because they were paid for a product that DOES NOT WORK! In addition I should be able to search rates before I get an account. No reason not to be able to get a rate without an account. RIDICULOUS. You need to fire the entire team and get with people who have common sense and want to support the ACA. The people designing this site are clearly hoping it is a failure and at this point they are winning. Il.IDICULOUS! 2962 A log-on feature on the homepage would be very helpful. It is very hard to locate it once you have an account. Then when you do find it, it takes you no where. A blank screen appears. 2013-11-0810:18:12 2963 2013-11-0810:53:38 2964 Please fix the following issue with your website so that I can complete the application for my health care insurance: You have a broken link with the "Next" button on the "Please Tell Us About Your Household Income?" on the 2013-11-0811:08:34 "Household Income" Page [https:j/prod.marylandhealthconnection.gov/CitizenPortaljapplication.do]. The site comes back with the following error message "Please correct the following errors before proceeding. An unhandled server exception occurred. Please contact your administratior." [am connected using Safari thru comcast.net. I have NEVER encountered this error message on ANY of the many websites I have visited over the years. I can open many of the other pages from the Maryland Health Connection website without problems or error messages. My computer is NOT networked and I do not have an "administrator" to contact. [strongly believe the problem is on you end. Please fix this problem soonest. If you do not fix the problem and believe this is an issue on my end (which it is notL then please add an FAQ with a solution that tells me what to do to get past this issue. Right now I'm stuck on this early portion of the application and can't proceed. I've been stuck on this page for weeks now. I also suspect I'm not the only person stuck. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 2965 My account has been disabled due to password entry errors by me. 1called consumer assistance to ask them if my password could be reset and my account re-enabled and they told me that I would receive an email informing 2013-11-0812:01:48 me when these actions would be completed. I have yet to receive that email and my account has been disabled now for more than a week. My email is: Thank you for your attention to this matter. Sincerely, - 2966 2013-11-0812:07:07 2967 Thank you. Thank you. Thank you. This was so easy. Only thing-the information about "password gUidelines", didn't work, tJ1at is, the link didn't work. I had to guess what the guidelines might be in order to come up with an 2013-11-0812:39:38 appropriate password. Again, I love MD. This was really great. Now let's see if everything else goes as smoothly. 2968 When attempting to view physicians that qualify as "in network," I consistently received a "No Results Found" notice. I typed a number of different physician's names (first, first and last, last, with and without their credentials, 2013-11-0813:01:06 address only, etc) and got the same result each time. This is another issue that needs to be addressed. Hoping all the kinks get worked out soon! Best of luck. 2969 I am attempting to resume my application but when clicking on the "resume" button I receive the following message: "An Application Error Has Occurred, please start again!!! The value entered in the field II is too long (7) - 2013-11-0813:09:29 maximum allowed is '4'." I've tried to resume several times throughout the day and continue to receive the same message. 2970 you need to get rid of this whole thing the plans in this network suck i have better coverage with existing plan this gov can go straight to hell 2013-11-0813:13:44 2971 I've tried to use your system multiple times; the system never can complete the registration process. I've called your customer service representatives and they have been non responsive. All of you should be fired 2013-11-0813:17:33 immediately. 2972 I started an application and have not been able to resume the application. I am in a go nowhere loop. f have spoken to the help desk and they are unable to help me. 2013-11-0813:18:10 2973 I have tried 3 times on three different day to establish an account and everytime have been told the "identity proofing" is not available. The customer service representative was not helpful. The state allowed one carrier to 2013-11-0813:34:17 offer 37 different pJans described over 400 pages for review and the information doesn't even provide the monthly premium for the plan. Of course you can't see the premium until you establish an account and submit an application. My brother is an existing MHIP enrollee and I can't seem to get him re-enrolled with this new online application. Your contract support is weak at best. I would love to know if someone can explain when online identify proofing will be available. Although at this point, I believe I will have to submit a hard copy application - defeating the purpose of all the money spent on an online application process. Respectfully - 2974 There is no where to see the plans or prices before entering personal information 2013-11-0813:38:27 2975 2013-11-0813:39:58 2976 identity proofing constantly down. 2013-11-0813:51:55 2977 There are two things I would have liked to been able to do on this site. The first was to be able to look at the links provided in the navigation pane and be able to choose the one that was appropriate for the information I was 2013-11-0814:18:20 looking for ('who are the providers and what are their plans?'). Instead I had to click around nearly randomly until I found this information. Why not have a simple link to "Providers and Plans" or "Compare Plans" rather burying this information under "Prepare to Enroll"? The second thing I would have like to have was a matrix, something like this: http://1.usa.gov/1dSdkIN, that would allow comparison of plans. Even if you couldn't provide the cost of the plans (because of varying eligibility requirements), being able to see a direct comparison of the coverages of different plans would be extremely helpful. While I did see that each provider did have the legally required listing of their information in PDFs - there was no easy way to compare them. 2978 I'm getting this: Error 500: curam.omega3.request.RequestException: ERROR: The property 'details$intakeProgramApplicationlD' of the server interface 'ACTION' is a target for more than one field. (·117513) I can not 2013-11-0814:19:13 purchase or redo my application. I'm stuck. I need health insurance and now I have no idea what Jshould do 2979 Hi, just trying to figure out how best to verify my citizenship (US). I've mailed a copy of requested documents 10/14/2013, and also went in person to a sign up place, who stated that the person who can deal with this was not 2013-11-0814:24:09 there, and didn't know when that person would be back. Will check back for further information but this is an obvious bottleneck. 2980 My account wasn't created when I went through the process. A previous account seems to have disappeared. I went through the security process to reset my password however it didn't know my email address, so I 2013-11-0816:11:10 unsuccessfully tried to create another. 2981 The site asks you to enter your 'net income'. It would be helpful to know what line this is on the 1040 tax form. You have already suggested that applicants have their 1040 handy to use as reference. But it is not clear what you 2013-11-0817:04:00 mean by 'net income'. Is it what the IRS refers to as 'Taxable Income', line 43? A reference to the line number on the 1040 would be helpful. 2982 I can no longer stay with my current provider, I have been trying to get new insurance and I have been unsucessful and its very frustrating and taking valuable time away from my life, I was happy with the insurance I had and 2013-11-0817:55:26 <1m very disappointed that I ilm forced to get on here and it dosen't work!!! Please fix the websitel 19R' I <'1m l l ~   n gnngle chrome nnw hut "till c<'In't get through. How ahollt lp.ttine: pp.oplp. know if thp. system is busy, operational, down or what ever so that I don't waste so much time , 2013-11-0818:30:26 2984 Why do you require SS# just to see plans and pricing??? 2013-11-0819:44:28 2985 Total failure! visit healthsherpa.com to see how to set up a site to ket people scan the different plans BEFORE they enter all the personal information. This is ajoke. 2013-11-0819:52:35 2986 whomever did this website obviously has little experience in HTML or website design. I was unable to even browse for plans, I encountered numerous dead links and blank pages. This website is truly an embarrassment. 2013-11-0820:08:42 2987 I am confused. How can I shop for insurance? This seems like more of an informational site. 2013-11-0820:13:50 2988 It never let you get pass the first page. It says invalid number. I called and requested an application 2 times still haven't received it yet and it's been 1 month. 2013-11-0820:17:12 2989 he web site says i am not eligable for help my income is only 17,300 a year. 2013-11-0822:40:59 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments.about your visit to Maryland Health Connection today. Date Created 2990 We've been preparing and waiting for this prior to October 1st. From the beginning, nothing has been easy and not logical at all. I've made at least 6 calls for assistance and even called the Western Region assistance center, 2013-11-0903:31:34 receiving several different answers to the same question. We were called and supposedly enrolled over the phone, then never heard anything more. I called again, and was told we had to apply again and the way we are set up in the system a glitch prevents us from the old application being backed out. I am sick and tired of being apologized to and told different information! I am SO tn this mess. My husband NEEDS insurance!!!! I thought tt'laryland was an "on the ball" state. This is ridiculous and is the reason so many people are criticizing this process. WE NEED HELP AND ANSWERS! PLEASE contact me at".. 'hank you,. - - - -- Frederick, Md. " - 2991 I got numerous error codes regarding my email address. I entered it 10 or more times without success so I couldn't get past that page. It is under 36 characters and it has an @ in it. I have a username and password already and 2013-11-0907:59:40 I get updates at my email address from you folks. I was attempting to apply for insurance and I just gave up. There is a problem with that page where a person enters their email address. Please check on it. Submitted application Oct 29 & received confirmation am Medicaid eligible. Unable to complete app as I cannot select the MCO & PCP I want, cannot find any links that work ? ? ? ? ? Thank you, Ms -- , 2992 - 2013-11-0910:02:29 Application Ref !mail. 2993 Your forms are too small to read the printing. Same as yesterday. How stupid can you be? 2013-11-0910:28:29 2994 The compare plan and pricing feature was designed very poorly. Why do I have to enter the same information about birth date, smoking, etc. every time? Why is there a save and exit button when it doesn't save my search 2013-11-0910:45:29 results after a session? There are way too many clicks to actually get to the point where I am searching for plans!! The In-Network estimates should be front and center of a search and easy to modify so why is that hidden in a weird link? Then when you can actually get to the plan search, I am stuck in these ridiculous little tiny FRAMES everywhere. Two rows at the top have some blue man icon that does absolutely nothing except take up real estate on the screen. Why is each plan showing up as a tiny little "card"? Why can't I compare more than 3 plans at a time? Why can't I download all the plan details at once but have to click through to find real information? When you Return to Plans the search results page also forces you to be at the bottom of the list in white space and you have to scroll up to see the plans again. The frame JavaScript will not allow me to right-dick and open up multiple plan details at a time. I have basically resorted to downloading more than 10 pdfs (which download incorrectly - no .pdf extension and Evergreen files have the same name) and created my own spreadsheet of relevant information from the plan documents. Then I re-set the in-network numbers to get the best calculations of annual estimates. Whoever designed this interface needs to be chained to a desk,   to use it unger time pressure, and make a decision of significant financial cost with little information. Then be sent back to design school to start all over again. Better yet, have their credentials taken away from them since they don't know .how to design anything that has to interface with a human being. Stop making this so unnecessarily hard for people! 2995 I set up my acc't; entered my password twice, it was confirmed, i then immediately went to log in and it told me my password was incorrect, after three times it locked me out. I called the 800# and was told that I shouldn't 2013-11-09 11:18:22 check the "remember me" option (huh? give me a break). I tried again and was able to change my password, and when I tried to logged in again, it told me my account is still locked. So I can change my password, but I am still locked out (does that make sense? Who wrote the code for this site?) 800# told me to wait for "ITto call you back". Bigger issue is that I am perfectly fine with my existing insurance but I was cancelled because ofObamacare, and now I have this nightmare to just get new insurance, why can't I just be left alone? Last sentence is just venting, but key question is "when will IT call me back to tell me that my account is unlocked?" 2996 It would be nice if the word deductible was spelled correctly on your website. It is spelled incorrectly as deductable (in large letters and twice on the same screen....at least I got that far into applying.) That is not an IT problem 2013-11-0912:40:43 and further reinforced the fact that the company/people designing the website are not capable of this project. 2997 have been trying, unsuccessfully, SINCE OCTOBER 1 to register into the system. It cannot identify me, even though I have been a MoCo resident continuously since 1980, and have not changed my name. Last Monday, I was 2013-11-0912:41:41 finally able to be recognized by the database, but the system would not let me begin. I spoke with a rep, who said someone in IT could reset my account, and that I wold be called in a day or two. It has now been 5 or 6 days. 2998 i wanted to see my options as a 59 yr. old individual. very confusing. I was interested in the Kaiser Permante plan, so called their# on your site, and was told that was a number for CA residents only. 2013-11-0913:38:00 2999 I can't figure out if I'm signed up or not by jt looks like I was enrolled in 2 different plans? how can I find out? 2013-11-0915:56:07 3000 A fourth-grader could have done better with this website. Fields neither pull down nor allow you to click on a choice once it's suggested. Using Chrome, not IE. I think you must be making changes on the fly, too, because 2013-11-0916:11:45 about 10 minutes ago I got bounced off for a second time after filling in our family info, and then on try #3, I'm in a from 'get started' to the update message offer back to get started. Epic fail. 3001 I am applying for Medicaid and selected Priority but when I go to "Select a Provider" I get "no results" and then cannot submit my application. 2013-11-0917:32:38 3002 After a month's attempt to visit this site and register for medical insurance, I could not go pass the first initial page to register for insurance. I finally, last week, went to the DSS, Hyattsville, Maryland and filled out the hard 2013-11-0918:04:12 copy of the Maryland Health connection insurance form. They are suppose to submit the application to your office, and we are suppose to receive a packet in the mail for additiona} information and documentation. My husband's insurance, MHIP plus is about to expire due to "close unit doors" due to the new Obama Care medical program. Under the household of two, I was informed that our household is qualified for Medicaid with Social Services or the Department of Human Resources, in Maryland. t hope that your online application site opens up soon. I don't know how S2,000 plus participants have already applied on line, for I have been trying since October 1, 2013 to no avail. Please contact me and let me know if the hard CoP\! heing mailed to you bv Social Services in Hyattsville, Maryland is alii have to do right now, until I receive the packet in the mail. This notice is - I - I, Telephone number is -- Jrr Janr , written in the names of( old lOur cell phones are! - - - -- for 3003 show chart for a specific family size with specific income level and an example of tax break available. Make chart like the income tax table for a fanily size, income level etc. Why would such a char be that hard to provide? 2013-11-0918:35:13 Create table to look like the ones provide to federal workers health plan which shows multiple companies plans for high and low options! A separate table could be provide using family size and income level to provide the supplement available. MHC Feedback Form 12/12/13 Entry Id Please provide additional eomments about your visit to Maryland Health Connection today. Date Created 3004 I will never buy insurance until you fix the broken links that actually show you what each plan actually is on the shopping portion of the application. The PDF files don't exist. How can anyone know what they're purchasing? 2013-11-0919:12:26 This needs fixing. This is why no one is buy insurance. You don't even show they policies! 3005 2013-11-0921:37:51 3006 My 55# is not accepted. I believe it was saying it w¥ invalid, which of course is not the case. It was issued in Maine in the 1970's. What a dumb bug! 2013-11-1000:27:40 3007 This site is pretty and all, but extremely difficult to navigate due to whatever program is used for consumers after enrollment. I can't even log in again after' enrolled. When I tried to search for providers under all the medicaid 2013-11-1008:36:11 companies I selected, no providers were ever found. Why is everything so broken here? 3008 PLEASE I worked with i(Navigator at Annapolis Public Library) in person and texting and email ... We/I had my application ready to submit on Oct 23. She said go home, review the plans, come back and finish. 2013-11-1009:14:24 i CANnOT LOGIN now since at least the 29th of Nov. My one account started saying 'This account has been disabled' with a computer code and to call you. i have ... I had spoken with help at the helpline at least 4 times with repeats with some of the same good people. I ask my Navigator what to do. My ticket has been escalated to tech for weeks. IT'S JUST A RESET TO ENABLE ACCOUNT. Your people say 1trying to many logins ... it disabled ... I did too many because it 1had to keep trying at the login screen. It would just loop back to main screen and the Get Started stayed ... where for TWO SESSIONS ONLY it had 'resume application'. I am very computer savvy, a PhD in Biology (although unemployed for 2 years ... am 61 and not getting hired) and I Know Computers WELL. IT IS JUST A RESET THE ACCOUNT. NOT a technical problem but it is now 2 1/2 weeks with it in the tech que ... nothing. IS THERE NOBODY YOU CAN ASKED IN TECH TO RESET IT? i am with MHIP +now and it WILL END on Dec 31, Period. The plus is the assistance financial lower rate due to about 16,500 dollar income now. I am entitled to subsidy and can verify anything you want. People: This is going to turn into a nightmare if 1get cancelled when MHIP + ends and I have nothing new with the ACA. Nightmare. I support this President wildly ... cheer for him and ALL people involved with this ACA. It is a landmark program socially speaking for our Country. I need to say, sadly, that if I lose insurance with MHIP + and can't get freaking logged in to finish my application with Maryland Health Exchange I would call a lawyer and at least try to make a statement legally. I do this stuff as a PhD Biology Instructorfor years in Maine and now in Maryland ... It is a reset ... that's air. And, it's slowly going to turn into a nightmare. Now ... your reps have said to redo a paper application. Thanks ... I would have done that long ago ... but STILL I'll have to logon and submit the final plan after the verification phase. CAN I CREATE A NEW ACCOUNT UNDER NEW EMAIL ... ALL ELSE ABOUT ME IS UNCHANGED ... SOME OF YOUR PROS SAY YES ... SOME sQT ITWILL SHOW THE DUPLICATE. I'M LOST. YOU DON'T NEED MY POLITICS OR OPINIONS ... BUTTHIS PRESIDENT WITH THOSE HORRID REPUBLICANS WHO HAVE HEALTH INSURANCE ARE GOING TO LETHALLY DAMAGE THE PRESIDENT. 2014 FOR CONGRESS 15 COMING UP AND OF COURSE HILLARY CLINTON COULD BE HURT. THE COMPANY WHO TOOK THIS JOB ARE ABSOLUTE CHARLATONs. THERE ARE MYRIAD INDICATIONS THATTHEY KNOW NOTHING ABOUT WEB IMPLEMENTATIONS. FOR EX: I HAVE NEVER SEEN A PROFESSIONAL WEBSITE THAT DID NOT HAVE A SIGN IN ON THE TOP BAR ... AND WHEN SIGNED IN TELLS YOU THAT YOU ARE OR NOT. INSANE ERGONOMICS AND NOT, NOT, NOTTHE STANDARD. WHO ARE THESE PEDPLE? MY PASsWORO CHANGE WORKS ... SO MY ACCOUNT 15 THERE. THIS IS 50 SAD FOR PRESIDENT OBAMA. THIS IS BIGGER THAN JUST LlTILE OLD ME ... THIS IS ROCKING THE WHOLE COUNTRY. TEA BAGGERS ARE THROWING PARTIES. HOW . DID YOU LETTHls HAPPEN. , 'I'M ON YOUR SIDE AND DON'TWANTTO HURT ANYONE IN THIS FIASCO ... PLEASE HELP ME WITH ADVICE. 3009 I logged in with the correct username and password and it keeps taking me back to the beginning page. Apparently the website recognizes my login because it doesn't even take me back to the login page, but only back to the 2013-11-1009:56:09 beginning. As an aside, when I first attempted to sign up I was using Google Chrome; I thought I was finished because there weren't any options to go any further. I decided to open the site in Firefox one day, and discovered I was only halfway through the application, which is why customer service could not find my information even after almost a month. I was finally able to finish the application on Firefox. Tell users do NOT use chrome to sign up, because perhaps that is why people are thinking the site is so bad. It does have its bad times like me not being able to get past login, but it is not as bad as some are making it out to be. 3010 1. I was unable to create an account because the "identity verification" was down. 2. There is little or no information about less common situations: I am retired, but not yet eligible for Medicare (not yet 65). My EX-employer 2013-11-1010:55:00 offers me "retiree health care coverage". Their open enrollment materials suggest that I should first review my choices through the State Exchange, but your web-site suggests that I cannot get coverage because I have coverage through my employer. Well, remember, I am NOT employed - I am a retiree who still has an option for health care coverage. Can lor can I not get coverage through the exchange????? 3. In reviewing the companies offering individual/family insurance plans, I click on the link "United Healthcare" and receive a document that has headings in large letters "All Savers Insurance Company" -- VERY CONFUSING! 4. Am 1correct in my conclusion that United Healthcare does NOT offer a Platinum-level plan? I think that the "Resources" area should be up-front about which insurers offer which levels of plans without forcing us to click each and every insurance and look through a SO-page document for EACH ONE before being able to find out what levels are available! 3011 the website needs improvement , 2013-11-1010:55:56 3012 You get more details on the product when you buy a dryer in best buy. Full of marketing hype. Where is the 60 page fine print of the variOllS PPO policies for Ollt of network choices. Forget the subsidies, the 10 minimum 2013-11-1011:39:41 rovp.ragp. dp.sr.ription can only_impress a formerly uninsured, but not a responsible intelligent self·insurer 3013 it would not accept my password, even though I used upper and lower letters, a number and a symbor. I received an e-mail saying 1had successfully activated and my ID is _ ;0 I keep putting in new passwords and 2013-11-1012:45:47 -_. it says they don't follow the rules, which they do. what can I do? thanks, 3014 I have only been able to submit information in small increments. Now it says that my account is disabled even though I have re-set my password to make sure everything was correct. This site is absolutely useless. Very 2013-11-1013:25:03 fustrated, • , • '-t" .' , , , 3015 This site does not even"work properly. I have not even been able to create an account to see what the rates would be for insurance for myself. How can you expect to inforce a law that forces the people of this state to have 2013-11-10 13:28:53 t , health care when you cant even provide them with the tools and abiltity to do what you ask of them. This is completely unaccepetable. 3016 I can't find anywhere to actually look at and apply for coverage. I have logged into my account, and when 1do, all it does is redirect me back to the home page. 1don't know where I'm supposed to go to shop for a plan and 2013-11-1013:48:24 there is nowhere on the website that is actually answering that question. 3017 1have been trying to log on since October 1, what a joke, very frustrating, close you site untifl you get it together 2013-11-1014:31:58 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visitto lVIaryland Health Connection today. Date Created . 3018 hello i am having difficulties getting past the first page of the enrollment process. i hope this can be fixed, i am always stopped at the online identity step. thanks for your time! 2013-11-1014:36:48 3019 I cannot get back to working on the application. Got an error message and a greyed-out screen. 2013-11-1014:54:56 3020 I have not been able to advance past the Identification validation. I have tried so many times now that I am getting a message that says my account has been disabled. lama _and I will be loosing my health 2013-11-1015:11:33 insurance on Jan 1, 2014 so I am extremely concerned about maintaining my coverage. PLEASE GET THIS WEBSITE FIXED!! I! I!! 3021 2013-11-1015:17:22 3022 I called after hours so I went to the website to send a follow up email. [t is virtually impossible to navigate this site. [t is not intuitive and it does not provide any detailed information or ways to troubleshoot on your own. I am 2013-11-1018:48:29 waiting for a call back from Nov 2nd with an incident number of . It is now the evening ofthe 10th and I have heard nothing. This goes issue originated on Oct 5th and still has not been resolved. REAL SIMPLE: DO I HAVE AN APPLICATION PENDING OR NOT? DO I NEED TO RESUBMIT OR NOT? This should not be the only place to send inquiries and the site should not encourage calling for every little problem. The IT system should be supporting this by now. 3023 I have an application in progress and can't get back to resume the application. Appears to be a website problem. 2013-11-1019:10:22 3024 I am trying to register for the entire weekend and it keeps saying the online facility is currently not working. How are we meant to get enrolled! 2013-11-1021:46:46 3025 Please. 10 established Oct 8: - Username ... My account disabled for 2 weeks. Calls escalated to tech. Many calls. I cannot login due to disabled caused by faulty login. My app is 90 percent 2013-11-1022:20:33 , done online. Just left to choose plan and submit. My Navigator' :annot get to tech to enable my account. Nightmare. I have MHIP +. It ends Dec 31. Dec 18 deadline to get in .... with 1st payment. I am in .-.- trouble ... fix my account login. My cell. 3026 The site does not work well with s Safari browser, nor does it maintain data. Twice I tried to find options, twice I had to enter all my family data (birth dates, etc.). And twice I bombed out when I encountered a page that did 2013-11-11 06:57:28 not fit inside the open window on my iMac, so I did what I would do on any other webpage, I enlarged the window, and when I did so it bombed out and took me back to the first welcome page. Fortunately the second try I got far enough to have learned that the pricing is not competitive with my COBRA plan ( I recently left the federal government) so [will stick with that until it runs out. 3027 Nothing but failure" only made for non workers and ill be paying for it" its not good and u will find out when people are left to have to make a choice" there will be blood on ur hands u should be ashamed" to bad u don't 2013-11-11 07:36:41 show bad comments" like u will good ones" 3028 2013-11-1111:49:40 3029 This website is really startingito get on my nerves. It is ridiculous that the site is down for maintenance for low periods of time. Don't you have a development system to test it out on? Additionally, you account shouldn't be 2013-11-1112:33:53 disable if you enter your password incorrectly. Disabling an account is a strong security measure. Locking the account and having the ability to reopen it using your security password is the normal industry standard. 3030 I completed the initial application, so 1have an account. However, I entered a password incorrectly a week ago (forgot to capitalize one letter) and the account has been disabled. I have spoken to three of your representatives 2013-11-1112:45:09 who have been unable to unfreeze the account. They keep saying that technical support should do it, but Tech is swamped with the website. I want to shop for insurance. My open enrollment elsewhere is due in a couple - - - days. AMEX or other websites routinely unfreeze accounts using an email forgot password process. A week is too long to wait for this. My current incident number is - - - 3031 The website is NOT user friendly. I STILL CAN NOT GET PRICING to compare my plan with BCBS without applying with an application. There should be a way [can see a chart of pricing and coverage without having to give my 2013-11-1113:09:42 social security number and personal information. 3032 I think it is criminal how often this site does not work. How am I expected to get healthcare when the site barely works, does not provide plan details at all and requires me to provide all of my personal and family info before 2013-11-1113:15:00 even telling me what plans are offered and contain in specific details. You expect me to apply for something and provide lots of very personal documents by mail without ever telling me exactly what I am applying for. This is another example of govt. ineptitude. By the way, all of this while tripling my insurance costs, giving me practically no time to make these decisions, and requiring that I practically stop working just to try to apply for this. So unconstitutional and criminal. 3033 Dudes: Take this site down until some adults come along to fix it. Keep O'malley away from the site decisions, he is apparently a fucking idiot. 2013-11-1117:04:03 3034 I tried to finish my online application and not even get to it. Terrible terrible website! 2013-11-1117:17:16 3035 This is nowthe 2nd form I'm filling out to express my displease with this site. After weeks the technical support team called me back and registred me for an account. They said I would receive an email with instructions as to 2013-11-1118:20:23 how to complete the registration online so that I would get a password.. .! never received that email. I called back to the help Ilne today and was told that I would have to call back tomorrow to speak with supervisor..who would them c.all technical support and get my pass word for the website. Thi.s is jllst ridiculolls. I stElrtcd this proct'ss tht' days the sitt' opt' ned Elndstill hElven't been Elble to eet on line. 3036 Basically, this is a debacle. Should be ashamed to continue to blow smoke up the American public A Ses. Really? 2013-11-1119:04:56 3037 No information on website. Shop for plans? Where are the plans?? 2013-11-1119:18:59 3038 Although the website said 80 different plicies, i saw a total if zero.. none. i will not submit an application without seeing what my choices are. would you fill out an app before looking at a car? I guess it was too good to be 2013-11-1119:19:39 true, omalley and obama are liars as are the rest if the democrats that pushed this. hell hath no fury like your constuients scorned. 3039 How can you shop for an insurance plan when you do not have the premiums listed for each plan? Employers have always sent fact sheets outlining the plan including the cost. Not having the actual cost listed will not increase 2013-11-1119:21:42 enrollment. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3040 Frequently Asked Questions ????????? It seems to me that my question, "What are the plans that are available in the Silver group? ", is one that many people probably would like an answer for. Why can not someone, or a 2013-11-1206:39:14 few people, who is ( are) qualified to answer simple questions like the one above, sit down for a few hours and create a list, a long list, of such questions....and answers to them, and add to the Frequently Asked Questions list?? 3041 Fiasco 2013-11-1208:28:48 3042 I live in Hagerstown MD and have been trying to get on your website since Oct 1 with NO SUCCESS!!!! Needless to say, this is an extremely frustrating experience and leaves me with no confidence of a timely enrollment! 2013-11-12 08:49:33 3043 I have tried SEVERAL times to call your customer service line   and I am disconnected every time. I have pushed all the options and still no response. The line disconnects or goes straight to the customer 2013-11-12 08:52:34 survey. How can I complete a survey if I NEVER speak to someone. Unacceptable and very disappointing. Why post customer service number when it does not work??? 3044 I gave up using the website because my application kept getting deleted. I mailed in an application over 3 weeks ago and have no response. I have called many times and was told I'd be called back twice... no one ever called. I 2013-11-12 08:57:52 called yesterday morning and was told the computer system was down so I should call back the next day (which is today). Now your automated phone system has disconnected the caliS times!!! I want a call back!!! - 3045 I created an account, but theA was unable to logon. When I tried, I only received a blank, white screen. What Mac browsers are compatible with your site? I am using Safari 7.0 on MacOS Xversion 10.9 2013-11-1208:59:31 , I 3046 This has not worked at all since [0/1/2013. I cannot get pa:st the verification page. 2013-11-1209:40:25 3047 due to the fact that I didn't remember my password you all disabled my account and no matter what I have tried or whom I have spoken to there I can't seem to get you to my access. WTF? Wgat do I have to do to 2013-11-1209:44:26 get my access enabled? 3048 This is the worst experience ever. I first applied on Oct 4 after 3 frustrating days of not being able to do anything at all. After I was finally able to get through the application and get it submitted there was a period where I heard 2013-11-12 09:44:56 absolutely nothing. I finally called. After about 3 attempts I was told that they could not tell me anything. I had to call Healthcare Access Maryland instead. I was told be them that they needed income verification. They said I should send my 2012 tax return to MHC, which I did. I sent it certified mail and confirmed receipt as of 8/16/2013. Since then I have called twice and was told both times to be patient; that they would email me when my application was approved. Well, guess what? My patience has run out. This is crazy. 3049 I cannot find out how to login to an already existing application. 2013-11-1209:46:20 3050 Cannot log in to existing application. 2013-11-1209:57:09 3051 If your goal is to discourage people from signing up for health insurance, congratulations, you've succeeded. Using your Feedback form, I have several times told you that when I try to complete my application, I always get this 2013-11-1210:30:30 vague, unhelpful error message, "There was a problem processing your application. We could not determine your Tax Credit due to system outage." The Consumer Information Update section of your website gives no explanation of why people get this error message. By not telling people what causes this problem and when it will be fixed, you are discouraging people from signing up for health insurance. In the Consumer Information Update section tell us why we can't complete our applications! 3052 I was able to create my login successfully this morning. However, upon reading the email sent to me confirming the creation of my account, I returned to the site to and get my started. The login proceeded 2013-11-1210:42:36 without problems, but then I was taken to a blank page. Neither refreshing the page, or closing the browser and opening it again to come to the site and login helped. Each time I attempted to start my application, I was faced with nothing but a blank page. 3053 Very disappointing that I have not got any answer about my application i filled out 2 months ago. I have made a number of calls to Maryland Health Connection about my application and got the run around. I have written a 2013-11-1210:58:24 letter to the Mayor about the trouble of not receiving no help on geting healthcare. 3054 Made 6 calls calls today to reach someone that can help me with my appliccation. The phone line disconnects you when your answering the automated questions/. Why?? Please get this fixed............. 2013-11-12 11:03:50 3055 2013-11-1211:07:13 3056 I don't understand what's changed in the last few days. My husband and I have an anticipated combined income for 2013 of about $35,000, and when we first began our application we qualified for some assistance (we were 2013-11-1211:09:50 looking at the CareFirst BlueChoice Gold $1000 HMO plan). Now, when we've returned to finish filing and apply for insurance, we no longer qualify. We certainly can't afford the prices quoted to us without help. What's changed!' 3057 Illdve dll dtWUllt, but every time I attempt to login, I am reroutl!d b8ck to the homepage....this is after I have been successful in entering my login name and password. I need to get to my account to change/update some of 2013 1112 11:22:58 the informution previously entered and it seems impossible to do so. Is this going to ever be fixed???? my email is - WiN is - 3058 When you select "get started" under Individuals and Families your get stuck in a loop that takes you to Small Business option and then back to homepage again. It is impossible to continue and set up an account or get to an 2013-11-12 11:30:36 existing account. I have been trying to continue for wks now with the same result. Is anyone ever going to fix this problem???? 3059 I have made 5 calls to you today and it still isn't working. The links don't work. Infuriating. Also put on quieter, calmer music while I wait. Also my 4th call disconnected and she never called me back and i had to start all over 2013-11-1211:32:52 again. 3060 After spending 10 minutes to establish my account, when I get to the application part when I begin to input my information and shop for a plan I keep getting this message on the screen "dummy." I already feel like a dummy 2013-11-12 11:34:17 since I have health insurance for which the price is now going through the roof and I have to now shop for an affordable plan, seeing "dummy" on the screen isn't helping. Moreover, I cannot get any information on the plans available or the price for said plans which is my primary reason for visiting the website. Thoroughly unhappy with my experience. 3061 I cant make an account 2013-11-1211:49:04 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. . Date Created 3062 2013-11-1211:51:16 3063 Today I was finally able to log in and get a number-fourth attempt to get this far. Now when I sign in the website locks up and does not allow me to proceed.{tried 3 times) I called the assistance number, waited on hold for 10 2013-11-1211:56:32 minutes and then was disconnected. This is a very unsatisfactory procedure and completely unacceptable. 3064 The website is not allowing me to do a comparison shopping to look at what is available - very frustrating. when will that be up and funning? Site is worthless without it. 2013-11-1212:19:50 3065 I am very disappointed by the customer service people when you call because you have been disabled from getting onto your account due to the password being entered incorrectly. I have called maryland health connection 2013-11-1212:41:13 four times in a one month span to correct this problem, no one has called me back or even attempted to help me. This is complete bullcrap since I need coverage effective Jan 1 and thanks to the incompetent government workers at Maryland Health Connection it doesn't seem like that is going to happen for me 3066 2013-11-1212:59:30 3067 I cannot set up an account because it says your online identity protection is not in service. I called the phone number, was on hold over 5 minutes, and then got a recording saying they're experiencing high call volume. Asof 2013-11-1213:05:06 right now, I have zero information on my options. 3068 Still won't accept my SSN: 'Social Security Number' is invalid! Have repeatedly reported problem, still no success after severa] weeks. 2013-11-1213:08:57 3069 I couldn't get beyond the initial application part. Would not verify anything. Very unsatified with website. 2013-11-1213:35:50 3070 This is a joke, why should I as a healthy young person have to foot the bill for others when I cant force or make them be healthy? I can't afford this crap, and now am in a position where] need to choose between healthcare, 2013-11-12 13:42:10 studentJoans, and food, which one doesn't get paid because I don't have the income. I have a gun to my head right now like many others and we will not react calmly. I hate this, I hate this,1 hate this, and feel like I am a slave being forced to spend money I don't have because of motherfucker fat people, aids infested assholes, and shitty parents who can't take care of their kids and don't know how to use fucking condoms. FUCK THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 3071 1. You cannot log off the site. When you try, it just says "logging on, logging on, etc." until you close the browser. 2. I want to know the estimated prices for plans including the potential tax credit but apparently you cannot see 2013-11-12 14:31:16 this without actually applying. 3. I wanted to ask some questions and called the help line but could not get through. I finally left my phone number to be called back (at 10:00am) and have not been called. It is now at 2:30 pm. This may be because my cell phone has an out-of-Maryland area code even though I live here but I do not know that. 4. There is no information about what happens when I qualify for Medicare partway through the year if I get insurance through the site. 5. There is also no information about income verification. The tax credits are supposed to be based on 2014 income but what happens if earlier years' income was too high to qualify for credits? Does it become a big fight? 6. You need somewhere to send questions bye-mail instead of just the phone numbers since it seems to be impossible to get through on the phone. 3072 Could not complete my application because I kept getting stuck on one page. VERY FRUSTRATING!! 2013-11-1215:18:48 3073 I have tried logging in on 3 different computers, every time I do, it goes to a blank white screen. Please tell me what I can do to get prices on insurance. ' 2013-11-1215:47:43 3074 Why do I need to signup before looking at prices? 2013-11-1215:54:39 3075 A person does not supply personal information prior to purchasing a product or service without knowing the price. You need to make the premiu.ms available without a person supplying their name, address, ss#, etc. The way 2013-11-1216:31:22 this is being presented is wrong and unfair. You as a Government employee got to see your plans and the monthly premiums associated with it to decide which plan you wanted or did not want. Please give the people the same opportunity. 3076 HOW ARE YOU MEANTTO GET HEALTHCARE IF YOU CANT' EVEN CREATE AN ACCOUNT!!!!! 2013-11-1217:00:52 3077 This is truly an embarrassment. 2013-11-1218:09:56 3078 I intended to compare my private health insurance benefits/costs vs what is available in the Maryland enchange. I attempted to create an account in order to proceed, but my email address lwas 2013-11-12 18:20:25 reported as invalid. I can assure you that my email address is valid and has been in use for about 15 years. If you have a solution to this issue, please provide that information to my email address noted above. Thanks. 3079 It is impossible after login to get       system just freezes. And it is very difficult to find where to log back in once you exit the site. Pathetic. 2013-11-1218:56:40 3080 2013-11-1218:58:24 3081 I STILL CAN'T LOGIN. ALL I GET 15 A BLANK SCREEN AFTER I CLICK "GET STARTED" 2013-11-1219:17:04 3082 I tried to edit at my "Summary." I need to "add" another child under Health Coverage / Plans. But when I hit the "add" button, I get: "Please correct the following errors before proceeding. An un-handled server exception 2013-11-1219:26:44 occurred. Please contact your administrator." I can't proceed further and website won't let me edit Summary. 3083 "Online Identity Proofing service is currently not available. Please try back at a later time, If yOll prefer, yOll (an (ontart the ronsumer support renter at (RIl" )-647-R'l77" I am ronvinrec1 that all of yOll are worthless, COliid yOll 2013-11-12 19:32:30 please get this web site up and running, after all it is your job. Any where else you would be fired. 3084 Citizens should be able to shop for plans without filling out forms. [ won't qualify for a subsidy, but my current policy will be cancelled. I just want to compare prices and will likely buy directly from my current insurer if their 2013-11-1220:19:38 price is competitive. Regards, - 3085 Why did I have to fill out all the information just to be told you could not verify it, couldn't you say that first. 2013-11-1220:56:22 3086 Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572 Been receiving this message for a month. Called and the 2013-11-1221:03:39 rep said the problem is being worked on. 3087 I cannot even register on this site. I have tried to register several times daily for the past few weeks at different times of day. Each time, after entering my info, the site informs me that it is not operational. I have reviewed 2013-11-1222:41:16 the plans and know exactly what I want, but the inoperable website is keeping me from even registering an account. I cannot wait to see what difficulties I have trying to actually purchase the insurance. Fix the site please. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health C()nnection today. Date Created 3088 Thank you for helping me with my healthcare burden. I didn! know what I was going to do but now I see where I can get help. Thank you. 2013-11-1223:30:24 3089 2013-11-1223:46:30 3090 DAY 43. Still can't create and account because online identity proofing is not available. 2013-11-13 06:45:54 3091 This is a much better approach to estimating premiums. It doesn't require all the ridiculous steps currently built into the interface. 2013-11-13 07:13:31 3092 After logging in and selecting Individuals & Families to view plans, the site just went to a blank page. I believe, based on the URL, that it was the application but it kept coming up blank. 2013-11-13 07:53:21 3093 I have created an account and gotten so far as examining health plans but I have been waiting for more than two weeks to learn if I am eligible for a subsidy to purchase a health plan. When I go on to check and see if I am 2013-11-13 07:58:17 approved, I end up in a "loop" where I can not even get back to my account and then am told I have to create an account. I need to purchase a health plan but can not do so because of difficulties I am having with the site. • , 3094 Tried to open account over the past week. constantly got the error message verification service not available. finally opened account using my wife's information. tried to log in to service and now getting blank screen after 2013-11-13 08:33:01 pressing log in button and cannot continue. 3095 The website doesn't work. I must have logged on 80 times- it won't work. The help doesn't work. I don't know what to do next. What is all of this validation too- I don't have a fax. My PCP is in network but it won't recognize 2013-11-13 09:43:46 him. I can't figure itoutatallJ!!! 3096 I'm a big Obama suppoter. The rollout for the AHCA has been appalling and it's the ONE thing that the administration and Maryland Democratic legislators had control over. Very disappointing that I still can't get into the 2013-11-13 09:56:47 marketplace now that I've finally been able to register. Baltimore 3097 I am trying to get individual coverage for my family and me. This is the fourth or fifth time that I have tried to create an account. I fill in all of my identity information and click "Next." The next page that comes up says, 2013-11-13 09:56:52 "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." There does not seem to be any way to complete the account set up online. Also, the Consumer Information Update page states, "Upon returning to Maryland Health Connection to finish a previously started application, DO NOT click on the "Click Here to Apply Now" button. Instead, click the "Resume Application" button on the home page and then on "resume application" on the following page to continue your application." I have looked all over the website and have not been able to find a "Resume Application" button anywhere. Very frustrating. 3098 After I create an account and sign in, it goes to a blank page 2013-11-13 10:09:25 3099 I tried to sign in to start browsing my options and I couldn't even get to the first page. I've made an account and haven't been able to do anything else. I've tried opening it in both Firefox and Google Chrome and alii get is a 2013-11-13 10:27:39 blank page. 3100 after loging in just got a blank page 2013-11-13 10:31:30 3101 I was on your website yesterday and it did not work (could not create an account), then today very early in the morning I tried again. I created an account only to be greeted by a blank screen the moment I try to go any 2013-11-13 10:49:46 further. Calling your 855 number - a person is greeted with employees who don't know anything about anything. I am so very upset. I am writing my Delegate Peter Murphy, my Congresswoman Barbara Milkauski and the Governor of MD. This site needs to be fixed or taken down until further. notice! Tax Payers should not have to pay the salaries of State workers who don't know how to create something that works nor know how to fix it and keep it working. Take it down and pay someone else to do the job the right way! 3102 Online Identity Proofing service is currently not available. Please try back at a later time. I'm starting to believe this will never work. 2013-11-13 10:57:43 3103 This is ridiculous. Why isn't the site working yet? 2013-11-13 11:14:27 3104 It is impossible to log on to your site. [cannot get through to customer service. The last time I called I was told they were processing my application (as they had been since 10/5/2013), and they would "call me". Even though 2013-11-13 11:19:37 they had all needed information, I had been choosing a plan when cut off from your system, I had to wait. I know the plan I need, want to buy it, and am dismayed by this incompetence. 3105 It is difficult to choose a plan if you don't know what your monthly premium will be. Is there a way to do this yet? Or a place to get general prices? Thank you. 2013-11-13 11:20:40 3106 2013-11-13 11:37:45 3107 When on God's green earth is this goping to operate properly? This is PITIFUL!I!!!I!I! I!!!!!!I!I! I!I!!!!!!!!I!I! I!!!!I! I!!!!!!!!I!I!I!!!!!!!!!!I!I 2013-11-13 11:56:04 3108 2013-11-13 11:59:59 3109 I have been unable to access that part of the website where I can review the health care plans and their premiums. I keep ending up back at the welcome page for the Maryland Health Connection site. 2013-11-13 12:07:20 3110 Have made many ..ttempts - the site does not work. My SSN started showinB lip on other paees as well as my personal information. This is unacceptable 2013-11-13 12:08:37 3111 Last week your website updated to show that my insurance affordability application was approved, but your office has not provided any information about the amount of my subsidy and the steps I must now take to purchase 2013-11-13 12:22:43 a policy. After successfully filing the ap.plication on October 4, I have called your office 4 times and made 1 previous online feedback submission. Nobody from your office has ever called my home as promised even though I was given a reference number {online 'and later an incident number (by phone ; am concerned that my application is still not leading to completion of the insurance purchase process. I wish to enroll as --- soon as possible. Please advise.r 3112 I signed up for an account, tried to login and was immediately locked out. There is no way for me to request help with unlocking my account even though I entered security questions. Now I am waiting on the phone to talk to 2013-11-13 12:26:46 someone. There does not appear to be a phone option to allow me to just request an account unlock. 3113 I attempted three to complete this process and each time was unsuccessful. I called the support group and was promise information would be sent. Nothin sent and no follow-up. 2013-11-13 12:31:03 3114 Nothing is loading. Not even able to view possible plans. Very disappointed. 2013-11-13 12:32:53 3115 [n the income deductions section, it would be helpful to include the line item number from one's tax returns to report the proper deduction. 2013-11-13 12:45:51 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3116 Trying to view plans w/o having to sign up and give you my 55n. there appears to be no way to do this. the site is a busy hot mess. 2013-11-1313:03:36 3117 Once I signed up and signed in, the website is not able to load. It just stays with a blank page. 1used IE 8, firefox, and chrome and they all have the same outcome. 2013-11-1313:04:27 3118 "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." Please quit your jobs and let more qualified people take 2013-11-13 13:37:48 your place. Thank you. 3119 The main issue I have with the site is that the provider (doctor) search doesn't find my doctor. One of the steps when browsing plans is to search for and select your provider. My doctor never comes up, however, there's a 2013-11-1313:37:52 secondary site that just does a provider search (link below) and my doctor appears there with all the insurance carriers he participates with. Here's the link to the secondary site labeled Maryland Health Connection Provider Search: https://providersearch.crisphealth.org/ My doctor is 'and he's been my doc in MD for many many years. 3120 I have tried chrome, firefox, and safari, all the most updated versions and my 105 is updated as well. Still I cannot get through. 2013-11-1313:39:46 3121 After six weeks still an atrocious website that does not work. Scripts fail, menu items don't work... Login and press on assistance. Message comes up saying one must have an account and login to seek assistance, but that was 2013-11-1313:43:10 already done. Guess one needs to move to Kentucky to find a state that knows how to set up a functioning website. 3122 I would like to know how I can successfully make the first payment either with MHC or CareFirst. Neither wants to take the first month payment even though I have an approvallD# Why is there no payment set-up on your 2013-11-13 13:48:56 website? Any business would make sure that money can be received. When willi be able to make the first payment and how. Please do not tell me to pay CareFirst. CareFirst has my approvallD# but can not take payment until MHC gives them everything needed. 1would think that payment would be priority in any business. So, why is there not a link on your website to make payment? Thank you. 3123 I am a return user. There should a log in option somewhere ta.,enter in user name and ID info with out clicking from one screen to another an still get no where. There should also be an option to better select a health insurance 2013-11-1313:53:04 provider. I would prefer that you use the FEDVIP website as a model. 3124 Setting up account with password and login was great! easy to understand, etcetc...then when I try to login, white screen of death... nothing.... using Windows 8 Google Chrome.... no message nothing....just white screen. So no 2013-11-13 14:05:59 idea what to do. 3125 Finally successfully created an account and got a confirmation email. When 1try to come back and login to apply, it accepts my login and attempts to load this page: 2013-11-13 14:10:19 https://prod.marylandhealthconnection.gov/CitizenPortal/application.do but when it stops spinning, it's blank. White screen. Nothing there. If I click the 'back' button to try again, I get looped back to the 'Individuals' page, click "Get Started", get the disclaimer about site work, click 'Get Started' again, and it loops me back to the 'Individuals' page. No more login popups appear, but there's no option to 'logout' either. I'm using Chrome, which it says is supported. I had been using an Incognito window, so 1tried it in a regular window. Same pattern of blank screen, then looping there as well. I'll try again later. 3126 The reason cannot yet sign up is because ourfamily doctor's practice has not yet had a look at the plans and have not yet decided which ones they will accept!!! This could have been done earlier, no? 2013-11-13 14:34:45 , . 3127 Alii ever get is "Online Identity Proofing service is currently not available" - when is *it* available?? Why not tell us, the customer, thatthe site isn't working and save us the keying of information that is just wasting our time? 2013-11-13 15:02:06 Your "news & events" never talks about the problems with the site just that things are being fixed. Great - get things fixed. But is there a reason why you're not informing us? 3128 your system is useless and customer service is as well 2013-11-13 15:05:40 3129 1try to log in after setting up my user name and password and alii get is a blank white screen. 2013-11-13 15:22:00 3130 After signing n, alii get is a blank screen when 1try to get started. 2013-11-1315:28:33 3131 website does not work .cannot apply 2013-11-13 15:31:54 3132 The site is a disgrace! I have been unable to login. Once the login information is entered 1get a blank screen. 2013-11-13 15:35:29 3133 Why cant I look at plans without providing my personal information? This should not be necessary unless I wish to proceed with enrollment. I strongly object to the gathering of my information. 2013-11-13 15:35:44 3134 I was able to open an account even though one ofthe security multiple choice questions had no correct answers; apparently my guess matched your answer. When [try to "Get Started/, the browser goes to 2013-11-1315:36:35 https://prod.marylandhealthconnection.gov/CitizenPortal/application.do This page is blank. 1am unable to proceed. I am using a MacBook, System 10.6.8 and Safari Version 5.1.10. 3135 1have been verified, and decided which policy I want, but am unable to get back into the sight without inputting my information again. I have a sign in and password, but once when I sign in it wants all my information. Does 2013-11-13 15:47:27 not seem right to me,   mlJltiple attempts at registration over a week, I found many glitches where pages would not load or an error page popped up. Finally succeeded in registering today, but when I click on the "next" button to actually see 2013-11-13 16:00:25 my options, I continually got a blank page at https:j/prod.marylandhealthconnection.gov/CitizenPortal/application.do. I give up - 2 hours wasted today trying this with every possible internet browser, Windows 7, broadband connection. 3137 2013-11-13 16:09:40 MHC Feedback Form 12/12/13 Entry Id Please provide additiona'i comments about your visit to Maryland Health Connection today. Date Created 3138 Today I got as far as the "enroll" button on the policy my husband and I decided on. Although the page with all the choices we qualify for showed the costs for both of us, and the individual plan description pages did too, when 2013-11-13 16:10:18 I clicked "enroll", the next page showed the cost for only one person, me, even though my husband was designated as the primary. 1called the customer help number and spoke to I (ref. # ) who told me very nicely to go back to the beginning and be sure to click "yes" after the question "does the applicant want to find out if they qualify for assistance?" for each of us. Figuring out how to go back to the "beginning" took some poking around and a few false starts, but I finally made my way to the page with that question and answered as instructed. This meant going through the whole application for financial assistance, even though the first time I filled it out, I had learned we wouldn't qualify. Still, I went through it again, but the "Deductable Income Items" (BTW, it should be spelled "Deductible") section for my husband wouldn't let me enter two separate items. I filled it out for the first one fine, & answered "yes" to the question whether there was another deduction. A second deductible income item page came up, but the fields were not blank, they contained the info from the first one. I changed them to the info for the second deduction. This apparently changed the first section, because when I got to the summary page there was only one deduction listed, the second one [had entered. I went back and forth between those two pages for deductible income items and the summary page numerous times (which is rather arduous, as you have to click through many pages even if using the section buttons on the left) and the same thing happened at least five times. So I gave up for today on getting the form to register two separate deductible items. I did have the same problem the first time I filled out the form (back when I first found out we didn't qualify) but that time I had eventually gotten it to register both items. This time I couldn't get it to. That was the only section of the form that had this problem, BTW. I had to enter two forms of "income" for myself, and entering the second set didn't change the first set. In case it matters: I am on a Mac, running OSX 10.6.8, and using Safari S.1.10. I decided to give this feedback and stop for today, in hopes things will run a little smoother tomorrow. I want to be sure to express my LACK of anger! I am a die-hard Obama supporter and am delighted to be able to switch to the newer, far better, cheaper policy I found on the exchange site. (Would prefer single-payer, but baby steps, right?) I will keep trying until it works, and meanwhile I am happy to take the time to give detailed feedback so you-all can get the MD website working smoothly. Unlike the right-wing talking heads, I understand how massive this whole undertaking is, and I am grateful to live in a state that is cooperating with the ACA. Thank you! 3139 I created an account. I got a conformation page that said 1was successful in creating an account. However, when I tried to sign in, alii got was a blank screen. I called customer service. The representative [ spoke to suggested I 2013-11-13 16:19:40 try another browser. That didn't work. Then she said to delete cookies. That didn't word either. 3140 Health.gov offers the options for either Health or Dental Insurance, however if you live in Maryland you have to use this stupid website. This website does not offer the option for either/or (Health or Dental). This site then is 2013-11-13 16:27:42 in direct opposition to Health.gov. When I went to create an account, the identification section rejected my entries even though they were correct which then forced me to have to call and get in a long waiting line to be answered. Then because I have Medicare I find that I can not use the exchange at all even though Medicare does not offer dental insurance, what kind garbage is this. This site needs work just as much as the federal site, Maryland get your act together! 3141 Lack of correct and informative information. Differcult to navigate. Website needs a lot of rework. 2013-11-13 16:35:24 3142 Hi, After 2 1/2 weeks of 'disabled' account problem you guys/gals fixed it. I went in and started a resume application from where __ )( a Navigator I went to at the Annapolis Library who helped me enter all data) left off. I 2013-11-13 16:47:10 - finished myself this morning. Submit, Enroll ... then last signature screen says to type in name and that's my app in the system ... but it would not accept ME and I have found out it wantedl name and secret numbers ... . she had started the app at the library under my account. Now, out of the blue, I saved and exited to schedule with'_ '0 type in the signiture. Well ... all of a sudden the resume application (when I sign back in) has an unfinished at dated 11/13 (today). My original resume app was 10/8 when I first created account. Who cares, right ... but it nuked my whole app's data what I did with Gone. It now is starting a BRAN NEW APP. How -- -- could that happen ... 1 deleted NOTHING. Just save and exit and get in touch withl jhady Side MG. __.___t>l< it's been rough for all ... rollouts are difficult ... much progress was made lately by the tombstone shift guys/gals ... KUDO's. I know this is not easy ... You are all going to make it ... Good Job. 3143 Very dissatisfied. This is my third time trying to get on the site (after many attempts during October). I could not sign in and the form would not allow me to submit a "forgot username" request. Very unhappy. I desperately 2013-11-13 16:55:18 need to sign up for healthcare and I can't do it! 3144 after signing in only a blank page which never loads. Both yesterday and today... 2013-11-1316:55:41 3145 Not able to get on website at all. Could not get past sign in page. Just spoke with In the phone and she was very helpful and has submitted a technical request. 2013-11-13 17:00:57 3146 after logging in as individual/family the site goes to small business/get more info. It is impossible to get to any information regarding individual/family. 2013-11-13 17:59:04 3147 2013-11-13 18:55:04 3148 , was not able to create an account and was directed to call the Connection. Turns out that the server is down, so I will try again tomorrow. NOTE!!: I agreed to take the survey after my phone call to the Connection. The 2013-11-13 18:56:22 survey stated that' would hear 4 questions related to my experience calline into thE' ronnE'rtion. I an!>wf'rE'd thf' fir!>t   ~ que!>tions, hut I accidentally hit the response number twice on the third question. 1was then thanked for my responses and the survey ended. It appears that the fourth question was answered by the accidental entry, even though the fourth question was never read to me. 3149 I am a MD small business owner (22 employees). I was disappointed that I could not access the marketplace and view options/comparisons that may be available to my company without a third party administrator until April. 2013-11-1318:58:02 I am my company's administrator and I do not want to wait unti the last minute to make the best insurance selection for my employees. By April I want to confirm my selection based on my research, & press the button for a selection. Under the "help" Q&A, it may be a good idea to explain to small business owners why they must go through a third party administrator to access the marketplace prior to April 2014. Many of us do not use third party administrators. We can't afford it. Thanks ~ ~ ~ 3150 When I click "Get Started", all that loads is a blank page with nothing on it. https://prod.marylandhealthconnection.gov/CitizenPortaljapplication.do [s the address that I am referring to. 2013-11-1319:55:13 3151 [have been trying to sign up for over a month without success.. Every week I call and every week I get a new incident number to fix a problem I am having. Finally last week, a new incident number that was supposed to wipe 2013-11-13 19:55:42 out all information and my ID and password so I can start over.. 1just checked today and the old info is still there.... I CAN"T DEAL WITH THIS MUCH LONGER.... FIX THE PROBLEM NOW!!!!!!!I!I!I!I!!! Thank You{ - MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3152 I've been trying for the past 2 weeks to enroll but the website cannot verify my information and requests that I call. Reluctantly, I tried calling but the number is always busy. Please fix this website, it's embarrassing. I should 2013-11-1319:59:44 be able to enter my information and get information I need online 3153 can't get thru just want to reset my acct 2013-11-13 20:01:58 3154 2013-11-13 20:58:26 3155 This is the best you can do? Fucking LAME. Are you being paid to fail here? Fix the goddamn website. 2013-11-13 21:15:03 3156 When I tried to create an account, I could not get past the screen that said it was unable to verify my identity. 2013-11-13 21:23:15 3157 I am completely computer literate in PC and Mac. I have a MENSA (GENIUS) IQ. THAT MEANS 1M VERY SMART, SO PLEASE DONT TALK DOWN TO ME! YOUR 51TE 5AID MY IDENTITY CANNOT BE VERIFIED, AND TO CALLA 2013-11-13 21:34:43 PHONE NUMBER. WELL MY HU5BAND HA5 TO 51GN ME UP FOR HIS INSURANCE ATWORK...TOMORROW, OR THEY WONT LET ME SIGN UP, PERIOD. I WANTTO COMPARE COSTS OF HIS HEALTH INSURANCE COVERAGE AT WORK WITH THIS NEW MHC COSTS, BUT I CAN'T BECAUSE YOUR SITE IS INEFFECTIVE. 3158 Your website keeps saying it can't verify my or my husband's identity which makes no sense. I need to make an account so I can get health insurance, but I can't even create one. 2013-11-13 21:54:01 3159 Very confusing. State of Maryland doesn't recognize my info? Funny they've been accepting my taxes for 40 years. 2013-11-1323:37:29 3160 This is a piece of crap 2013-11-13 23:40:45 3161 Web site: - throws an error when I tried to purchase insurance - won't allow me to enter in additional dependents - when trying to purchase insurance the prices of the policies increased I gave up on this web site. Everytime 2013-11-1404:42:23 I come here its a problem. I have to enter in all the informational every single time. Easier to go to carefirst web site. Most likely problem is with MD officials who are unqualified to hire the correct contractors to develop this web site in the first place. Hopefully will not have to use this site again as I am going directly through carefirst. 3162 i have been trying to finish my enrollment for the last two day have yet to do that this is the worst ever. i am losing my health insurance at the end ofthe year and not sure if i will get enrolled my then. WOW REALLY 2013-11-1406:02:13 3163 I was able to create a login yesterday, but have not been able to get back into my account so I can look at plans and pricing. There is no way everyone in Maryland can get this done by the end ofthe year when no one can get 2013-11-1406:36:53 in (I have talked to multiple displeased people). When can I get in? I am even on at 6:30 in the morning hoping that it won't be too busy. 3164 The website was only difficult to navigate because pages would not load correctlv. and I do not have the ability to enter all my information without being reloaded to the main page. Operating Windows 7 and Microsoft 2013-11-1407:51:57 Explorer. I guess the website problems did extend to the state level:/ - - - -- 3165 This site does not work 2013-11-1407:55:23 3166 On your fact sheet page, download links for Spanish versionswere not associated with the content they belonded. The download link appeared below the line and looked like it belonged to the next fact sheet topic. Here's the 2013-11-1408:49:38 page link with the problem. Your Welcome! BTW, I did not look long but I could not find a plan/rate comparison page where I could compare certain coverages and costs. http://www.marylandhealthconnection.gov/health- coverage-resources/health-coverage-fact-sheets 3167 I can not get past the identity proofing-which is always unavailable to me. Calling in does not help they also must wait. on another application I can resume the application it says to click on link to modify or change 2013-11-1408:54:04 information and it will not open There is no fax number easily located to send documents Feeling very frustrated of a program I completely support and proud that Maryland is supporting , , 3168 Unfortunately your website still does not seem to work. Surprisingly, I can't reach anyone when I call for help. 2013-11-1409:46:36 3169 I started the application process yesterday.. I created an account, got as far as verifying my identity.. It said the next step was to get an email.. I did not receive an email to continue.. When I try to go back in, I either get a blank 2013-11-14 10:04:01 white screen or in a perpetual loop of being taken back to the home page screen and can get no farther.. Same thing again today... I even changed to the Foxfire browser.. That did not help either.. So now what are we supposed to do? 3170 I am specifically looking for dental insurance for my son who is 22. He was on my dental plan but when he turned 22 he is no longer eligible. I was On the Maryland Health Connection website to look for dental insurance but 2013-11-14 10:34:23 was not successful. There should be a way just to browse insurance plans before signing up. I also did not get a satisfactory answer from customer service about dental insurance. 3171 The navigators all need to be on the same page - for example, I have received different types of information from various representatives regarding just one specific issue. The processing system is still frustrating. I am still 2013-11-1410:34:46 waiting on my eligibility information - from the mail. I was told I would have received it within two weeks upon submitting my application - well it is almost a month. The Maryland Health Connection appears to be doing okay but there arc still glitches which still impedes un upplicunt's progress uguin very frustrating. 3172 So after ahollt 1,':;   trying thf> (again) without any anC;Wf>rS, I tried a siml1le I1hone call. Twenty two minutes with hold music, only for the line to answer, then hang up! Really?? What a JOKE! MISERABLE waste of my 2013-11-1411:11:15 time again! SO DISAPPOINTED! 3173 Unable to finish my application since the Medicaid questions are stating I've entered no data field, when I've replied 'No' consistently on two different computers. Fix it. 2013-11-1411:18:34 3174 After weeks and weeks of trying to apply for health care and after waiting for two days of down time while you guys performed website maintenance and updates, and after several "Feedback" attempts where I informed you 2013-11-1411:18:57 of the issue ... The "Next" button link is still broken on the "Tell Us About Your Household Income" page. [Still getting "Please correct the following errors before proceeding. An un-handled server exception occurred. Please contact your administrator."] Hey, I'm a staunch Democrat, I think President Obama is great, I have been turned down for health insurance and desperately want to sign up. How hard can it be to fix this link so that I can proceed with my application??? Give me a break. Is the problem your ability to work with Comcast or Safari? I don't know but I have NO difficulty with any other website. I sign up by phone if I have to, but would like you guys to fix this issue no only for myself, but for the thousands of people like me who want this to WORK! COME ON! . MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Creat_ed - '._.. .. , 3175 I was logged in earlier today and I was kicked out when going from one option to the next. Tried to Ig back in and the log in page was never presented. It kept circling back to the "get startprl" oage. I called and spoke to 2013-11-1411:38:44 'in customer service. Very pleasant person, but unable to help me. The call center is great. IT is the only dept that has never called me back despite having an incident number - 3176 where is the button to actually enroll!!! the website keeps sending me back to "get started" but I can't sign up! Very frustrating 2013-11-1411:42:50 3177 I have tried to use this site since it was launched, I still have not be able to finish and now I am locked out. When I try to get my user name after putting everything in it just goes nowhere. 2013-11-1412:20:04 3178 I can not find out how much plans cost and I do not want to provide information. HealthCare.gov can at least do that, and gives me an idea on the cost of the plans. Also the resources does not tell me anything about co-pays 2013-11-1412:27:17 what is covered, and how much 40% will actually cost. 3179 Ism this ever going to work, I want to check rates but cannot get past the name and address. Been trying for a week. My insurance has been canceled as of January one, due to the ACA, and Now I am in limbo. Please advise 2013-11-1412:28:57 how to proceed. If Gov. O"mal1ey want ed to check on his rates I bet he could get it done, so why Can I not do this. 3180 This is a silly web site. Why can't you have it set up so that we can input information pertinent to our income and family size and get an exact rendering of costs based on the plan you use? Instead there is this ridiculous sample 2013-11-1413:02:43 PDF that tells me nothing. I think it even says it might not be accurate. I do not want to give any personal information to this web site without first knowing what it will cost to participate. 3181 why do i have to create an account to look around at the different healthcare options? 2013-11-1413:17:29 3182 Your site asks me a few questions, I click Next and then it hangs forever. Plus you've got a bunch of info on the home page I couldn't care less about. I couldn't even figure out how to get started and once J did, it didn't work. 2013-11-1413:28:41 It's very hard not to feel contempt. 3183 I was unable to navigate around the site. I was kicked out to the beginning and now i keep logging in and being taken the the home page and going no further 2013-11-1413:44:26 3184 I attempted to correct my account as it has me registered as a male and I am a female. I looked all over the website and couldn't find a way to correct. So I called the 855# and the rep told me there was no way he could correct 2013-11-1413:57:23 it either. Makes no sense that tech support can't help with an account correction. This was my experience enrolling as well. The rep did not tell me to type my name exactly as I file my taxes. Instead they told me to go to a walk in center which took me 30 min to get too and 3 seconds for that rep to tell me to type my middle name out instead of using my initial. Creating unnecessary frustration. Also not being able to estimate a time of ticket resolution is not customer friendly. Ticket 3185 As with the other day, cannot select "no" as answer to "does anyone in household have medical bills from past ,three months?" also, successfully completed form at one point by switching browsers, but got error code that 2013-11-1414:01:28 there are two applications submitted (phone help told me that there are actually no applications submitted) and my application cannot be successfully submitted. 3186 I started the FIRST page and I was not allowed to go any further - they said my Social Security number was invalid. i typed it 5 times exactly how they have it on the card and it continued to tell me it was invalid 2013-11-1414:01:57 3187 How much longer will it be before I can sign uo for health insurance through your exchange. I couldn't get past the first page. 2013-11-1414:11:33 3188 2013-11-1414:21:34 3189 1created an account, got an email confirmation, tried to login and each time I enter my username and password and hit "login" it just wipes out what I entered so I can't login. Also, there is no "LOGIN" link on the homepage -- I 2013-11-1414:41:52 had to go through several screens to get to a login page. That's a BASIC website feature -- why isn't it included in your design? I understand there are issues with the federal site but thought Maryland was ahead of the game. What's going on? 3190 Applications - States to please click on links - it's blank! Tried filling out another and it's STILL blank 2013-11-1414:48:26 3191 it freezes and loses my place in the app process. it won't let me go back without having to restart again. now it just keeps taking me to the homepage when i try to log back into my application. i've been on this for 1 hour and 2013-11-1415:17:34 13 minutes and accomplished nothing. When "browsing" plans (which I haven't been able to do since it times out, it also says i'm male, when I've clearly indicated J am female. 3192 I HAVE BEEN WAITING FOR OVER 5 WEEKS FOR SOMEONE TO CALL ME BACK REGAROING MY HEALTH INSURANCE APPLICATION!!!! Just a little back story, I put in an application online, but ultimately could not go through due 2013-11-1415:23:03 to a technical error. Subsequently, I called over the phone to apply with a representative, who informed me at that point that because I had submitted an application online, and over the phone, the application needed to be escalated to the technical team (not really sure why that would warrant an escalation but ok!). So, I call back in a week, per the representative's instructions, and am informed that it was no escalated properly, and so was informed again by another representative that it would be fixed. I call back again, and am told that there has been no resolution, but that the technical team would call me back to give me a status update. Now, in the 5th week of applying for hCJlth insurancc via the exchange, I STILL DO NOT KNOW WHAT IS THE STATUS OF MY APPLICATION III Surely, I read the news and am aware ohhe technic- -_._-- - 3345 This whole sight needs to be shut down and scrapped. Start over again with people who know what the hell their doing!!! l!!!!!!! 2013-11-2011:54:24 3346 There's a generic daily message that says the website may not be working. It's there everyday whether the site is working or not. Make this message to only days where the site is not working. It would be more helpful to 2013-11-2012:16:28 consumers 3347 So I can't remember password to use site on laptop. I know my username and MHC ID n. 2013-11-2013:09:51 3348 2013-11-2013:13:47 3349 Why do I need to provide household info. I am shopping for individual policy since you forced my insurer to cancel me. Why do you need all the personal information just so I can shop plans. This is the worst site I have ever 2013-11-2013:18:20 used. Frankly I am appalled at the objectracism that this site require's. What difference doe'S my race make if:it is not being used to determine premiums. Shame on you. Some one needs to be fired. . " ;, . 3350 How about Fonts that the middle aged can read on a computer screen! 2013-11-2013:22:02 3351 I am going to need the mental health option after trying to navigate this monstrosity of a web site. Slow, hard to read and understand. 2013-11-2013:36:55 3352 i have been trying to get through since october. terrible. terrible. terrible. 2013-11-2014:48:22 3353 still can't shop for healthcare Is 'Reference numbel 2013-11-2014:51:24 3354 Is this website HIPAA compliant with information that you gather and share with insurance companies or gov't agencies? 2013-11-2014:58:15 3355 I thought I knew my password, but the site doesn't accept it. I know my username but I can't find how to reset a password. 2013-11-2015:20:11 3356 this is the most beauracratic, ridiculous process i have ever experienced. the whole govt should be penalized for such a bogus law and repeal it asap. screw obamaccare. 2013-11-2015:35:05 3357 2013-11-2015:36:44 3358 My daughter has been trying to get a problem resolved... not getting any feedback. Case number' '::an you help please 2013-11-2015:43:36 3359 I was finally able to log in!! I wanted to see plan prices - input the info, date. of birth, not a tobaccojUser, zip code, only for self, hit enter, verified info and hit subm)t --- alii got any time I tried was a BLANK screen!!! 2013-11-2016:02:20 . . '! f 3360 I was filling out the application pretty easily until I got to a section where it was necessary for a check of claiming dependent status for my daughter. THe computer said "logging on" for over an hour. I then tried to close down 2013-11-2016:04:37 & come back into the website. When I went into "login" after that 1was stuck in a loop & could not log in. 3361 the last question to rate my ability is stupid. my ability is excellent but your website would not let me create an account. 2013-11-2016:42:31 3362 I am a huge supporter of the President and what he wants to do with healthcare. But, this is the most inane and ridiculous process. I called the help line and they could not have been less help. I really don't know how this 2013-11-2017:25:27 could be done worse. 3363 The website did not recognize me. I gave my Social Security Number, Nllme, Phone. What more do you need? I am frustrated. I called YOLlr help line 4 time_"" one of which thE'! girl tolci me hE'!r ,c;ystE'!m went down, 101'-11-1019:08:44 would call me back in Sminutes and never did follow up with me. I then called Customer Service again and waited on line for over 30 minutes. This is horrible. 3364 Made it all the way through the enrollment process and then on the signature screen: "Error: An un-handled server server exception occurred. Please contact your administrator." This is hopelessly pathetic! 2013-11-2019:09:52 3365 cannot even log on. 2013-11-2019:16:53 3366 When will this website be ready to actually be used? I would like to get some health insurance for my wife and I I!! t 2013-11-2020:47:14 3367 I couldn't continue with the sign up until I answered the security questions but one of answers that let me through was not true! I never lived on a certain street but I knew what city it was in so I selected that option and was 2013-11-2021:27:00 allowed to proceed. I was unable to check off that I was a full-time student or go back and input my rent in one of the sections. Very does the login tab actually allow me to login even if it isn't during the scheduled maintenance time frame. The insurance options aren't affordable enough. I might just end up paying the penalty because I can't afford the Affordable Care Act options. MHC Feedback Form 12/12/13 Entry Id Please pr9Vi,de addition.al comments about your visit to Maryland Health Connection today. Date Created 3368 I keep getting this message when I try to resume application, been this way for over a week: "Problem with your application There was a problem processing your application. We could not determine your Tax Credit due to 2013-11-2106:18:38 system outage." 3369 You must have used the same contractors as Healthcare.gov. Alii wanted to find out is what plans were available, what they cost and what they covered. Unable to find this basic information. 2013-11-2108:40:15 3370 [log in..it tells me 1m not logged in. I choose Individual and Family it just keeps sending me back to the main page. In fact ALL LINKS are sending me back to the main page. PLEASE FIX THIS 2013-11-2109:10:11 3371 First, I submitted an application Nov. 8 and it's still pending. Second, to browse plans, I have to fill out my family info every single time (birthdates, smoking, etc.), and then it usually freezes at some point and I have to start all 2013-11-2109:41:26 over again. 1can't tell you how infuriating this website it. 3372 I have been trying to create an account since October 23rd. [cannot log-in into my account and the customer support team keeps pushing me onto the website support team for help each time (call which is useless! This is a 2013-11-2109:44:21 horrible way to help someone who is desperately trying to follow your system. Does anyone have the courage and willingness to help me? 1st Reference! - d Reference Reference . - ---- 3373 Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572. This is the message I get every time I try to apply. Very 2013-11-2110:02:40 frustrating. Any Ideas? 3374 Why is the website still up when it's not letting me enroll'cuz it's annoying and wasting our time. Why not just put' Under Construction' so we don't waste time. Thank You 2013-11-2110:07:47 3375 Alii want to do is reset my password because I was locked out after 3 unsuccessful attempts. I am trying to continue and finish my application so I can hopefully see what plans are available to me there was no link to reset my 2013-11-2110:11:39 password so I went to "forgot login" hoping it would lead to the reset password link. I filled out all the fields, hit next and it does nothing. 3376 When enrolling, "choose a provider" screen takes you no where- other than to say "no results found". Also- what is the next step after enrolling on line?? ,When do I pay the first premium?""'-- 2013-11-2110:35:23 , 3377 I can not log on using my user name and password I need some one to contact me. so I can buy a health plan. 2013-11-2110:56:23 3378 I want someone to contact me. I logged in and did an application. I was told that I was qualified for Medicaid.When I got to the part about choosing a plan I was trying to choose United Health and it threw me off the website. I 2013-11-2111:01:32 tried logging back in dozens of times and I kept being sent to the main page. I tried the next day to log in and the same thing happened. I tried just now and it said "account locked". I called for help the 2nd day. the woman didn't know anything and kept asking me for an application number. I was never given an application number. I called again today and the call center didn't know anything, couldn't find anything, and could not help or offer a solution. There is no one to contact for technical help. Please have someone contact me to finish my application, hopefully someone with a GED who knows whatthey are talking about. 3379 1. Email validation to send plan information will not allow other characters such as a dash, which is perfectly allowable and is in fact, in many domain names. Because my office domain uses a dash to show our location in 2013-11-2111:23:05 Maryland, "-md.com", you consider that an invalid email ac;:ldress. 2. Most of the plans would not generate a summary of benefits in pdf format. 3. Printing from the site creates numerous blank pages at the printer, and then a blank screen, so the only pption is to start   ~ over again. 4. It is quite simple to make a button invisible. The non-working provider search could easily be made invisible so we don't waste time waiting for a non functioning feature. 5. I will refer you to "HTML for Dummies," easily found online at any functioning website. 3380 2013-11-2111:26:33 3381 could not get past verify identity page - had to try to call and due to high call volume never got to talk to anyone 2013-11-2111:59:02 3382 WORST WEBSITE EVER!!!! three tries, I am done. and to think that the federal Government has the gall to fine people for not having insurance... systems boots you for making the window smaller to compare plans and prices, 2013-11-2112:34:43 the cache needs to be cleared to get back in, does not save information after you get booted, does not allow you to search doctors on your application, and does not recognize ANY doctors within 100 miles of Bethesda MD. Total BS. hire a web developer, or purchase this book: http:j/www.amazon.com/Building-Websites-AII---One-Dummies/dp/1118270037/ref=sr_l_2?ie=UTF8&qid=1385055141&sr=8- 2&keywords=web+development+for+dummies. I have never been so let down. EVER. 3383 There is only an option to retrieve a user name and not a password. I locked myself out of my account (I know this was my fault because I couldn't remember the password I set up a few months ago) and I have no way of 2013-11-2113:24:28 getting back in. I am unable to get to a phone at the moment. There should be a way of emailing a reset page to the user or something similar so things can be retrieved without making phone calis! 3384 On two days this week 11/19 and 11/21, I am unable to log into the portal to connect. 11/19 Created login but, can not login to the site upon exit. 11/21 Can not login to site to obtain password. 11/21 Can not login to site to 2013-11-2113:29:14 obtain password. 11/21 Called Customer service but, they can not help. 11/21 Can not login to site to obtain password. UNACCEPTABLE!!! These are my tax dollars and they are not being used effectively. 3385 2013-11-2114:00:57 3386 I have forgotten my password and now I am locked out. It was supposed to be a temporary lockout but it has exceeded 24 hours at this point. There is no option to reset/retrieve my password either. Truly a waste of my 2013-11-2114:02:16 time. 3387 Critical: Frustrated that there is not a plan cost comparison without creating an account as I'm assisting my brother who does not have a computer. Am very disappointed that there is not a Connector office in Prince George's 2013-11-2114:07:20 county. I would think there are many of individuals in PG that need individual assistance but do not have resources to travel to the outlying Connector offices. Bewildered: under Plan Comparison without an account all that is provided is the several hundred page plan descriptions. Do you really expect the average person to do through those thousands of pages? Cosmetic: Would find it helpful if the Maryland Health Connection graphic didn't swoop down into the page that I'm reading as I have to scroll up and down to see whatever text it covers up. 3388 I have tried to create an account for the last 4 days now, trying to do this at different times of the day but still the message about online verification is not working. HELP!!! The ladies at the support center gives me the same 2013-11-2114:23:53 response each time, "you have to create an account online" ... but how am I suppose to do, when I can get further than completing the first page??! 3389 Can you please post a notice on your website when it actually works? I'm tired of trying to create an account just to get error messages. 2013-11-2114:30:26 MHC Feedback Form 12/12/13 Entry Id comments about your visit to Maryland Health Connection today. Date Created 3390 as soon as i try to start, i get to log in screen and page freezes. oct 1,   21, 2013 2013-11-2114:36:27 3391 Still no approval on application and still can't shop for insurance terrible 2013-11-2114:36:57 3392 1currently have private insurance and need to decide if I am going to continue my plan. It makes my decision very easy if there is no way to apply or view costs of the health plans on the maryland health exchange. The web 2013-11-2116:36:28 page keeps crashing after I enter my DaB!! J 3393 I had previously signed up with no difficulty. I got as far as my subsidy, and then when I got to the "choose plan" the site froze, so I thought I would wait and try again today. My application information has disappeared and 2013-11-2116:49:15 when I tried to fill it out again, I was asked a lot of finance questions that I was unable to answer. I am self employed and work part time at a community college. My income does not fit any ofthe choices. I tried to fill out information and kept getting error messages for my phone number, and other bits of info. I also have no way to change or amend information that I have put it. It has me listed as two separate people and I can't get rid of that and try starting over. When I try to go back to correct information, the page is unavailable. I support ACA, but this is very frustrating. If you have my Social Security Number and my adjusted gross income from my 2012 tax forms, why do I need to answer questions about my deductions, how often I pay them, etc. You have that information in my tax records already. Is there a way to apply offline? I do not want to lack health insurance come January 1 when my insurance plan is discontinued. I will call tomorrow and try to get answers to my questions. . 3394 I have tried to create an account 4times in the last 2 weeks - it always says it cannot verify identity at this time - what good is this website?? , 2013-11-2116:52:57 3395 Using Internet Explorer, I can not see or find the button to log in. Using Chrome I can see the button and enter my user name and password, but then it puts me back to the original not logged in. 2013-11-2117:17:43 3396 it wont let me make an account 2013-11-2117:32:05 3397 Why do I have to create and account to window shop? If not it should be clearly evident on the landing page 2013-11-2119:16:59 3398 I was unable to complete registration for an account because the website would not allow me to select gender. I could find no way to access plan options without encountering that dead-end page. 2013-11-2120:10:25 3399 it is the worse experience ever have on any web site, you guy should close this web site and open when, works at least good. 2013-11-21 20:45:12 3400 2013-11-2122:14:28 3401 1was able to set up an account, but when I tried to shop for plans, I received an error message saying that the third party server wasn't responding. Please help and contact me at [email protected] 2013-11-21 23:12:12 3402 5HAME ON YOU! 2013-11-22 07:01:57 3403 I want to find a provider and sign up for a plan but the website continues to crash and won't progress. This is stupid as the website does not work. 2013-11-2207:22:02 3404 Website crashed at the end and froze and will not let me choose my plan 2013-11-22 07:54:40 3405 You guys need to come up with a way for the consumer to: 1) Alter the content of an application prior to submission. I started one using MAGI from our 2012 return, which would allowed us to qualify for a subsidy, but our 2013-11-22 08:30:51 income projection for 2013 is quite different, and now I have no way to alter my application to account for that and judge how to proceed. 2) Make insurance companies provide a method for potential enrollees to get estimated coinsurance prices for prescription drugs. Their plan documents state is as being a percentage of the "Allowed Benefit" but they cannot tell you what the "Allowed Benefit" amount is. I've been trying to get that information for a week, from the insurance company member services, their sales staff, their mail order pharmacy and a retail pharmacy. None of them can tell me. The retail pharmacists told me that I'd have to enter into the contract blindly. THAT IS NOT ACCEPTABLE! i know this is tough, and I do appreciate your giving the consumer an avenue to provide input. 3406 I am just trying to figure out how to apply for Medicaid and there is literally nowhere on the site that makes it clear how to do that. There should be a button immediately on the first page that just says "Click here to apply for 2013-11-22 08:44:03 Medicaid." It shouldn't be this hard. I have a master's degree and a high level of online proficiency, and it's unreasonable that someone like me shouldn't be able to figure out, let alone folks who are not as educated or proficient with technology. Sure, the site looks pretty, but it's impossible to actually get anything done. 3407 I was on today trying to find how to reset my password on the site so I call in put on hold forever so i hung up two things I want to know when can I get insurance and how to reset my password 2013-11-2209:29:23 3408 I cannot log in, I have given all my information, I have a user name and password, but when I try to log in I get a screen saying logging in, but nothing happens. 2013-11-2209:46:30 3409 Finally, after filling out forms no less than 10 times, I got to the final signature screen, 1assume it is the final, it's the second signature .. and the website crashes with a message that an unhandled exception was caught and to 2013-11-2210:55:12 contact the administrator. I can't find ANY reference to hours when the call center is open. This website has some nifty shiny functionality.. but would have been much better if more attention were given to the functionality. I don't CAHI: about pretty graphics.. they don't serve ANY purpose. I am a software engineer and this website makes me CRINGE it's so bad. 3410 The intome tdkuldUOllS dJ e illtollt:tl for wt:ekly dnd biweekly. If you are not paying attention, you could easily miss this and submit incorrect information. 2013-11-22   3411 ·d . Id t·fy ?????? 2013-11-2211:18:38 sal It cou no ven me............ 3412 I have been trying to get enrolled since October 11. It is now November 22. I got as far as the part where It lets me know if I am eligible for assistance. It said that I was NOT. My income is well within the guidelines for 2013-11-22 11:34:17 assistance. I called several times and I was told each time that my application was pending and to call back in a few days, then a week, then, 2-3 weeks because there was a glitch. 1called yesterday and was told the same thing and that there was nothing more that I can do to continue until I get a message from Mdhealthconnection.gov. I am very anxious and worried that I will not be enrolled before the deadline in order to be covered by Jan. 1, 2014. 3413 today makes 5 weeks since i aplyed for healthcare and i still can't shop inbelievable 2013-11-22 11:38:12 MHC Feedback Form 12/12/13 Entry Id PI,ease provide additional comments about your visit to Maryland Health Conllection today. Date Created 3414 I am in a catch 22. While filling out "Additional Information" I entered that I have a private health insurance plan. I provide the name ofthe plan and my provider and point out additional info that it is COBRA. I click the box 2013-11-2211:59:07 that I am not receiving more benefits. I click "next" and get an error "My Name is already indicated to be enrolled on the selected program." Please correct before proceeding. I select "back" and start over. This time, I leave the boxes blank. I click "next". This time the error is "Please indicate if My Name is currently enrolled on any of these programs/plans must be entered." Rinse and repeat. Because there is an active error, the system does not allow me to "Save and Exit". This bad design has existed since the beginning. 7 weeks and counting. 3415 I was using Google Chrome as my browser and was unable to enter a second source of income, the field I needed to change from "No" to "Yes" was not enterable. Tech Support told me to try with Internet Explorer but when I 2013-11-2212:26:13 login with it, I cannot get back to the Income Screens to try to add a second source of income. The support person opened a ticket but said it could take a week for someone to call me back. ---, -- 3416 after adding my daughter, i am unable to proceed after the question is she an alaskan native..system keeps freezing after that point 2013-11-2213:10:12 3417 Your site would not create a summary of benefits for several plans. Your site would not allow me to print a summary of benefits for those it did create. I then asked it to email the summary for several plans and I have yet to 2013-11-22 13:33:01 receive them after 24 hours. 3418 sent in application 5 weeks ago today. Still no approval. Still can't shop for insurance. I'm ready to go. Pittiifull , 2013-11-2214:06:46 3419 still can't shop for insurance. unbelievable! - 2013-11-2214:18:01 3420 i want to buy health insurance! 2013-11-22 14:19:00 3421 Main complaint, among many: Attempted to create an account. After having answered all questions and entered my user name and password, I could not progress to continue the enrollment process. The last screen, 2013-11-2214:36:01 notifying me that I had successfully completed process to create an account, did not have a "next" button or other link by which I could continue enrollment process. 3422 When shopping for plans, it looks like the premium tax credits can be applied to the Gold and Platinum plans. For someone that does not know the rules, this can cause huge problems. 2013-11-22 15:31:09 3423 I had previously browsed plans and knew which plan I wanted to enroll in. I tried to log into the website and began the process and the website went down for over an hour. I tried again later and I got to a second signature 2013-11-2216:49:25 paid when an error occurred and the page froze. I logged in a 3rd time and started the enrollment process over again. 1got to a signature page and clicked submit and was brought back to the Maryland Health Connection home page. I got no verification that enrollment was successful. I tried to log out and back in again to see if I could determine whether enrollment was successful, but now when 1click log in, the pop up window appears and when 1click continue and would normally get a screen to enter my username and password, the pop up window simply disappears and I return to the home page with no opportunity to log in. I'm not applying for any payment assistance or subsidy and just want to enroll and pay full price for a plan and that seems to be difficult if not impossible. 3424 I'm just looking to see what options might exist without going through the full signup process, like I can for states served by healthcare.gov (such as Virginia). I shouldn't need to register just to view health plans. 2013-11-22 16:52:46 3425 I've been trying to enroll for the passed three weeks and I keep getting the same error on the last electronic signature page: https://twitter.com/ - his has been reported as 2013-11-22 18:05:39 -- issuEt I would appreciate it if you would get this working soon. Given the lack of any apparent progress I am beginning to worry about making the December 15 deadline. I'm a diabetic and I MUST HAVE COVERAGE BEGINNING ON JANUARY 1. Any response at all would be appreciated, as all calls to support seem to go into a black hole. 3426 I have been trying to enrolled but J keep getting this message! "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642- 2013-11-2218:32:39 8572." It is very frustrating as of November 22, 2013 at 6:30 pm. , 3427 I'm applying for my wife and me, we were both born in the US, and are in our 60's. After entering information about our private health insurance, your website says it can't verify our identity (but it did verify it earlier in the 2013-11-2219:29:56 application), whether we're US citizens, our social security #s, and our benefits. We are running out of time to get insurance effective 1/1/14. In the Consumer Information Update let us know when this problem will be fixed. 3428 Can't find the answer to this question: what is considered "income": Gross Income, Net Income, Adjusted gross Income, Earned income? 2013-11-22 19:45:10 3429 Positively the worst web-site I think I have EVER encountered. You should be ashamed of yourselves. The simplest problems are not addressed Site keeps not accepting my first name why?!?!?!?!?!? doesn't like the 2013-11-22 20:02:47 spelling?? Maryland should be ASHAMED of itself! I am. 3430 "Online Identity Proofing service is currently not available. Please try back at a later time. If you prefer, you can contact the consumer support center at (855)-642-8572." Seriously, still this same error message? My gosh, just 2013-11-2220:32:37 give up already and piggy back on another state's web site already. You all couldn't secure velcro shoes properly. 3431 http://www.marylandhealthconnection.gov/health-cover age-r e!lOUI <;.e!l/prepare-for-ellroilinelllpdge Ilu1 fOUIH.l .....COMEON! 2013-11-2220:33:53 3432 New Corerirst silver pion does not have plan details when you eliclt on to get new info. Have tried to submit application and enroll at least a dozen time. Get error messages to contact system administrator. Very poor 2013 11 22 20M:55 navigation and slow responses. No indication of what it is doing. Hope my information is secure. I called the phone number for support and waited nearly 25 minutes and was told needed to refer my issue to technical support. I will have to try to enroll by paper application. Most people are not going the bother trying to enroll unless really need insurance. You have wasted my time, caused unnecessary frustration, and more worry! It is an id 10 Terror! 3433 Oops. Page Not Found. We apologize for any inconvenience and appreciate your patience. 2013-11-22 20:43:31 3434 Error Messages: Multiple distinct Content-Disposition headers received. This is disallowed to protect against HITP response splitting attacks. The page at https://prod.marylandhealthconnection.gov says: Error: A runtime 2013-11-2220:59:21 exception occurred: org.apache.axis2.AxisFault.O Need to fix: last logged in on Saturday, January 1, 0001 3435 Trying to see the Summary of Benefits for BlueCross BlueShield Preferred SOD, A Multi-State Plan and get a message that says the site is preparing SBC, but nothing ever comes up. Tried requesting an email with plan benefits, 2013-11-22 21:07:34 and email is empty 3436 Error: An un-handled server exception occurred. Please contact your administrator. 2013-11-22 21:08:48 MHC Feedback form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3437 I wished you would make it clear from the beginning, that if income is over or under reported in connection with a tax credit, there will be a final adjustment when filing 2014 income taxes. I could not find this as I was filling 2013-11-22 21:28:48 out my application and was misinformed by your staffer, who told me that there would be no adjustment possible retroactively. Only after doing research on the IRS website did I finct the correct information. I know you show it at the end of the process, but it would have been much easier, had I known before. Also the page asking for Green Card info is confusing I had to make another phone call to find out, that when you ask for card number I had to put the Alien number again, after having just supplied it. Also the information on what qualifies for deductions from income seems to be very sketchy and incomplete. Also I would have liked to print a copy of my completed application. Thanks for your attention 3438 1accidentally selected "Male" as my gender when setting up my initial username and password (the account that is linked to my SSN). When I called the health exchange, I was told to just create a new account under my 2013-11-22 22:49:11 husband's name and use that to set up our insurance. Apparently there is no way to change something simple like the gender associated with an account. I requested that my account be deleted and was told it would take 15 business days. I've worked with databases before and don't see any reason why it should take so long to delete an account. Thank you for listening to my feedback, I hope the system can be improved because I am actually a supporter of this legislation. 3439 My Maryland Health Connection 10 is: , My application has been pending for more than one month. No any response. 2013-11-2223:36:27 3440 Even tho I'm on the MHIP program, and I've already sent in my form, and you have called me to tell me it's being processed, r still cannot access the site. If I try to register to log in, it tells me you cannot verify me. This should 2013-11-23 08:01:32 not be that difficult. The # of people who have signed up is a TINY FRACTION of the population. That is not an accomplishment one can brag about like you do. There is no excuse for this failure other than incompetance and a lack of planning. I can't get thru to ask what I need to do to qualify for a new state subsidy, as I'm about to lose the MHlP subsidy and I have no income. 3441 can not get to resume application trying for 4 weeks 2013-11-2308:13:43 3442 I have been on the site multiple times. I can see cost to consumer is zero, but I cannot see if a subsidy applies and how to apply it to a plan as all are unaffordable otherwise. When I hit the assistance button, or help button, it 2013-11-2309:07:43 freezes. I have also tried on the phone, but no one ever picks up or calls back 3443 This website needs help! I'm trying to teach my 20 something son how to look for essential information so he can choose a plan wisely. I have a phd and have walked employees through similar choices for years. Here are only 2013-11-2309:51:33 a few of the frustrations on this site: 1. The table that allows you to compare/contrast plans doesn't have all the available plans on it. 2. You need some kind of overview/glossary of plan types. It's mind boggling to go through the hundreds of pages on the site, with different types of gold, silver plans....even within the same insurance company. 3. Trying to find which providers are in network for plans....this function is so poorly designed that it's shocking. And unforgivable because it looks like people get really screwed going out of network. So it's absolutely essential to know who is in network when you choose a plan. Selected awfulness ofthis function? A. Provider specialty terminology is not user friendly. Examples? You have to know that an ENT is an otolaryngologist. lots of families need this specialty for their kids and they'll be confused. What's with the different hospital types? Who will know what to look forl Why not just let people search on "hospital." And, BTW there is no hospital at all listed for Anne Arundel County under any plan. B. Browse physician (so you can see who your dr. Choices would be under various plans). This part of the website left me speechless it was so poorly designed. WHY would anyone list drs in alpha order by FIRST NAME!!! I'm betting most people don't even know the first name of most drs. There are only a few physicians listed on each page and you have to select "next page" over and over again. Why isn't there some option to list SO per page or something like that? And to add insult to injury? There's no way to get easily back to the top of the list again--most sites have a button you can click to get back to the top of the page. 3444 I am confused if I am enrolled in a medical insurance or not. 2013-11-2310:43:18 3445 2013-11-23 11:49:49 3446 The site does not address the following question: I was recently laid off and I am continuing my previous coverage through COBRA. (It's $1,500 for a family of four). Do my family and I qualify for insurance under Maryland 2013-11-2312:16:03 Health Connection? Also, I was viewing the site on an iPad and it was confusing. Finally, I could not easily which plans are offered. 3447 2013-11-2312:51:41 3448 I have since October 1, 2013 been trying to create an account without success. I contacted your customer assistance center and the staff persons were not able to create the account other. I was told that they would get back 2013-11-23 12:56:54 to me. Its been over a week without a call back. I tried at least four times today to create an account again without success. Time is running out for me to either attempt to renew my existing coverage or establish a new one. -- Someone please get back to ASAP! Thank You, -- 3449 I've been locked out of my account and I can't just make a new one. I do not want too wait for 5 hours on the phone. Please make your online service better for making an account. 2013-11-23 15:32:27 3450 There is too much "white space" on this website. By putting little bits of text in wide expanses of webpages, people have to scroll, scroll, scroll and click, click, click. It is very frustrating. I am not an eight year old who needs 2013-11-23 15:44:24 "cute" visuals to keep me interested. It is still very hard to find informntion, I wilnt to look nt the plnns w/out logging in. Thilt is ilppy!>t/;!tl\ ke/;!IJ!> kic.:killg me out or do/;!!> notlel tn/;! log on. I hdve tried !>in<.:e !>dturddy flight dlld lIti!> MOlldClY morning CIt hun was my last 2013-12-02 07:04:10 attempt. Ilow con I i n i ~   my f'nrollmt>nt? r . 3595 Site won't let me in? 2013-12-02 08:14:09 3596 This has been happening since before the Thanksgiving holiday: I get up to the electronic signature page, sign, wait and then get this same message every time. No error code, no explanation, no change. I have spoken with a 2013-12-0208:23:11 Navigator and have asked that this be addressed, but no change, no reply. I have a December 15 deadline to continue myoid insurance policy and can't wait forever for this to be fixed. Here is the error message: Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) 642-8572. 3597 The entire process, both the website and the customer service, appears to be broken. I've spent many hours on the website and have had 5 phone calls and have not yet been able to sign up for coverage. Today was 2013-12-02 08:23:39 additionally frustrating. The website told me that my password had expired. It then asked me security questions that I never provided answers for initially. I got a message that my answers were wrong and my account was disabled and I am not able to get through to support on the phone. Please fix this!!!!! MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3598 Logged on to apply 11/2/13 but could not select primary care provider and could not complete application. After call for help I was told by Autumn there was an error that would be corrected. Call back on 11/22/13 and was 2013-12-0209:04:04 told the a correction was made but was not the needed correction or was not completed. I was given an incident number _______.. _ told to check again on 11/25/13 when the issue should be corrected. I logged on 11/25, 11/27 and again today 12/2 and the issue is still not corrected. I called and waited on hold for 15 minutes and was then disconnected. I called back and waited another 30 minutes before speaking to " "who stated the matter has not been resolved and has been expedited (which the prior rep also said.) I am now told to wait 2 more weeks and then check to see if resolved. I NOW NEED TO SEE A DOCTOR FOR MY RUPTURF.D EAR DRUM FROM THE EXTREME VOLUME OF THE MUSIC ON YOUR PHONE SYSTEM HOLD. 3599 I was unable to use the toll free number to get help. It has to be revamped. It should be possible to hit 1 at any time to leave a call back number. That is not possible. The audio loop will not accept input to cut to that feature. 2013-12-0209:29:21 What's worse, the feature does not allow enough time for the consumer to react and input a telephone number. I was not able to accomplish that in 10 tries. That is completely unsatisfactory. Then I called the regional person for my area. The way the website is worded, I was under the impression that I could get questions answered there. That wording has to change to say that the regional people can help you find a more local facilitator. Finally, the local facilitators don't have phone numbers at all. This is not a workable system. 3600 The damn website keeps saying that my SSN is invalid, I know my own SSN, how do you expect me to sign up when you have to many bugs on this site. Of been using my Social Security number all my life and all of a sudden it is 2013-12-0209:31:10 invalid, I am not dead I'm still breathine:. Fix this issue. 3601 On one browser, I can no longer log in (I was able to do that in the past). For two days, I have been trying to get information about the subsidy and keep getting a message when I get to that part of the application that there's 2013-12-0209:41:35 a "system outage." I called about this and was on hold for a very long time. I tried the Capitol region phone number. All they could do is advise me to go to an in-person site. Additionally, about two weeks ago the application was FINAL, noting a subsidy and all. When I logged in two days ago, all of the application information was gone. 3602 Every single time I try and log in to finish my application (that STILL times out when I try and pick a doctor), all the site is doing now is making me change my password. That's it. Every time I try and log in, I get a "password 2013-12-02 09:46:59 expired" and it makes me change it and answer security questions. Stop it. Fix it. This is ridiculous. 3603 2013-12-0209:55:52 3604 Cannot log in. Keep getting sent back to home page. Quick busy on help line. Very frustrating. Repeated problem. 2013-12-02 11:25:13 3605 Upon completion of a page, the buttons for "Next", "Back" and "Save & Exit" became dead (no "on click" code attached). This began on the household summary page and continued through the household income and 2013-12-0211:28:10 eligibility pages. I would hit the question mark icon on the top right hand of the screen (further assistance link) in order to activate the buttons. It didn't appear to reload the page but it worked in order for me to move on to the next page. Good luck figuring out the glitch! 3606 Can't find any sample rates close enough to my age and familial status to help me understand whether I might be better off buying a plan inside the exchange or outside the exchange. Seems like a kind of simple thing not to 2013-12-0211:31:21 be able to see so late in the game.... 3607 Two weeks and I can not register on line or get through by phone after many ,many attempts Great Work to all involved 2013-12-0211:33:03 3608 The Identity Information page required for creating an account would not submit information. Tried for over an hour on Explorer and Firefox (and initially on Chrome). 2013-12-0211:34:30 3609 I do not wish to provide my SS# until I am ready to purchase. Why do you require this information? I will not create an account until I can do so without this private info requirement. 2013-12-0211:55:35 3610 I tried to enroll today but I was informed that they could not verify my identity. 2013-12-0211:58:19 3611 I signed up for a login today but could not get onto the website to check out plans. How disappointing. 2013-12-0212:23:10 3612 Phone numbers are not working again!!! Still don't understand how this is acceptable. 2013-12-0212:23:50 3613 I was unable to log back into the website after being logged out of the website after browsing different health insurance plans. 2013-12-0212:41:40 3614 I getto the web site and then when I want to begin by either signing on or starting, the screen is dimmed and DOES NOT WORK. 2013-12-0212:57:41 3615 Hi, I have been trying to enroll for a plan and these were the issues that I had: 1. Many times, I am not able to get to the "Identity information page". On days I could get through, clicking the NEXT button would take me back 2013-12-0213:0S:46 to the "FIRST NAME" field without any indication of what's wrong. I checked multiple times and it wasn't any error on my part. 2. The days I could go through the "Identity information" page, the website wasn't able to verify me, because the message indicated that the web service was down. Thanks. 3616 This is getting really ridiculous! 2013-12-0213:0S:57 3617 you are down for six hours for maintenance? The rates are toooo high, I feel like I am being punished for working, it seems that those of us that try to support ourselves will have sticker shock, so I guess I will be "fined" for NOT 2013-12-0213:11:27 buying something. 3G1B I WllS able to provide my informiltion but the website hung up und never wu!i uble to show me the alternative plans for me. This better get better or the ACA will all be for naught. 2013-12-0213:50:09 3619 My account has been   ."0 the wehsite is liseIe"" to mE" I callf'c1 7 wf'E"kc:; ago and got a RE"f # but no call back to date about what's going on. I have called several times since then to reach a person to tell me what the 2013-12-0213:59:13 status is. No luck. My latest attempt is still in process and I am currently at 36 minutes on hold. I'm at work btw so this is not an ideal side project for me to be working on. I know what I want to buy, I'm ready to buy, I need to buy by Dec. 23 so that I will be covered Jan. 1 and not have to pay Cobra which is WAY more than I can buy in the exchange. I would like my account reset or deleted so that I can just start over or I want someone to call me back so I can take care of all of this over the phone. Thank you. r Ref# ... .. . 1. 3620 You password policy is to difficult and not elderly friendly. No eCommerce site requires this type of policy. It is over kill and need to be changed. My bank doesn't even require this and the handle money. This site just gives 2013-12-0214:13:46 info. 3621 I have been trying to apply for health insurance for the past two weeks. I cannot even navigate the website. Once I was able to start the application but had to abandon since I was told that the process to check my 10 is not 2013-12-0214:16:25 yet in place. This is the pits. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection toda.y. Date Created 3622 I have been frozen out of my account for 4 weeks. I cannot log in to complete my application and receive a message that the account in disabled. I have called 3 times to get help unfreezing my account. I have been promised 2013-12-0214:17:32 that my phone calls would be returned but they never were. I have spoken with and a superviser named . They were not able to help me. It was suggested that [ go to a regional help center to apply because it doesn't seem that the tech people can "fix" my account. This is not possible and I cannot go in person. , need and want to complete the process online. Please help me access my account or let me start the registration process anew. I can't even do that. Thank you, 3623 I would like to know why there ;s not place to click to reset the password. what should a customer does if he forgets his password? lone: ,nail: 2013-12-0214:29:15 3624 Logins time out. I'm seeing configuration details I don't need to see. My application is stale, I've sent in documentation and have heard nothing. I call the help lines and have talked to 6 people and left message on one and 2013-12-0214:30:41 have been put on hold, transferred without warning and run around. There are too many numbers to call. Too many agencies. Too much work. This makes the DMV look easy. 3625 Site is a joke. Alii wanted to do was log in and it won't let me. Believe me I know how to use computers, etc.. 2013-12-0214:35:15 3626 J have been trying to log into the account I created over a month or two ago. I have contacted the Customer Service team on 3 separate occassions - at least - but they are not able to reset my login information or assist me 2013-12-0214:42:21 with my issue. I was advised that they would be logging a trouble ticket with Tech Support on my behalf. I have not received a resolution to my issue or a call back to this day. The deadline is rapidly approaching and I'm not in a position to signup because there is an issue with my log in and account access. Can someone please assist me with this issue before I am penalized for something that is beyond my control. - 'er Name is: . . Maryland Health Connection ID is: 3627 2013-12-0214:43:52 3628 I have set up an account but have had to change my password three times today and still cannot access any information! 2013-12-0214:50:15 3629 Can't login today -- Dec. 2. Can't get through by phone. Trying to determine status of application filed early Oct. Last spoke by phone on Oct. 16. Latest update online was Nov. 6 showing application approved. Since then, I 2013-12-0214:50:47 have had no info online or by phone or mail about subsidies. No options available online for this info. Anything I do on page showing "approved" will delete my application and throw me back to the beginning to start a new application. What needs to be done to get past this page? Where can 1get the info I am looking for regarding subsidies? 1 Point, MD 20645 3630 The pages and pdfs took longer to load than I'm willing to wait (>10 sec). This site stinks, and I'm extremely frustrated by it. 2013-12-0214:59:40 3631 Still waiting since Nov. 15, and still no luck. Contacted Congressman Sarbanes and Lt. Gov. Anthony Brown to see if they can do anything. Which highly doubt. Incident # 1- . -----_. 2013-12-0215:12:36 3632 The "resume application" button HAS DISAPPEARED! 2013-12-0215:14:27 3633 I can not get past go ... still your website ids a disaster ............ 2013-12-0215:22:38 3634 Can't even get a sign-on screen now. Regards, 2013-12-0215:50:21 3635 After trying to establish and account for 45 minutes with client on phone viewing my screen, we were not successful. We called the number, but busy. Retried and finally were able to leave a message that was 5 1/2 hours ago. 2013-12-0215:54:28 Still no return call. 3636 Trying to continue my application but could not log in. 2013-12-02 16:04:20 3637 have repeatedly tried to setup an account. won't accept my information. called in and that person could not help after confusing technical explanations. will keep trying 2013-12-0216:21:54 3638 I keep trying to log in and it keeps telling me I need to reset my password which I have done twice and it still goes to the your password has expired page instead of a log in. If I close the internet and get back on the site and try 2013-12-0216:37:28 to log in same page comes up with my username and states to reset password which is a security issue because anyone can click it and change my password/info on me. Very unsafe and extremely frustrating !!lI!!!!!lI!!!!!!! 3639 First of all, it took me at least 30 min to be able to log in so I could resume my application. Secondly, I keep getting stuck at the same point that would not let me continue: Additional Information for Medicaid/CHIP Applicants 2013-12-0216:40:38 Please answer these additional questions about the household. I click NO but keep getting the same message and CANNOT go on!!! : "Please correct the following errors before proceeding. No such data Item." please fix this or prOVide help - . 3640 Your website is not allowing me to change my password. Please fix this. 2013-12-0216:52:04 3641 the coding is fluwed.. text overlaps und the "contact us" box cover half of the important info; need to read. please fix asapll 2013-12-0217:07:33 3647 2013-12-02 17:09:03 - 3643 Tried to see if' qualify for help and website stated above federal wage line and my wages were 22880.00 This website needs major help. Site slow to respond. Will not log out properly half the time. Will not show all plans in 2013-12-0217:36:00 a timely manner ever. Cannot sign up on any plans due to inaccurate information provided. 3644 I have tried and tried and tried again with no help.what a bunch of bologna.take back maryland 2014!!! 2013-12-0218:30:00 3645 I am extremely frustrated with your website and none of people in your call center have been able to help me. 'have made numerous calls for assistance since October 1, 2013 the system still cannot create an account for me. 2013-12-0218:31:34 It tells me there is already an account for me but I cannot gain access to your plans, etc. I have tried creating a "new" password but that does not work. I need someone to create an account for me - the system does not know what it is doing. 3646 I was able to login after numerous attempt and when t couldn't select any of the health care provider because it says there are no results found, I just proceeded without selecting and at the last page of pressing a submit 2013-12-0218:52:07 button it gave me an error and stopped working. So I was forced to log out and log back in. But now for lS mins when I press log in button it shows me the same log in button. I cannot even log back in now and the customer service line is impossible. I was on hold for so long I gave up. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Hea,lth Connection today. Date Created 3647 2013-12-0219:39:24 3648 I HAVE TRY TO GET INSURANCE FOR 3 DAYS IN ROLL NOT LUCK YET, SO THANK YOU FOR SO BAD SERVICES, I CAN T EVEN GETSOMEONE ON THE PHONE 2013-12-0219:40:11 3649 If you make any kind of mistake there's no way to undo it. For example, the system for some reason assumes that my husband and I are both men. We are not--l'm a woman. I can't find a way to fix it. Then, when I got 2013-12-0220:00:04 confused on the actual application, it wouldn't let me change back to a two-person household after I accidentally said there was someone else in our family. My husband was on hold for more than an hour on Saturday, trying to sort some of this out. Now today, when I tried to login so that 1could have the information at hand to try the customer service line again, it tells me that my password is expired and that my responses to my security questions are incorrect (I guarantee you they are not). All we want to do is buy insurance. We're already done our research and we know what we want. We don't qualify for any kind of discount or tax break, and that's fine. But it's really hard to use this site to just buy insurance. It shouldn't be that way. If anyone is available to help us with these problems, we can be reached any evening between 7 and 10 pm at" 3650 We successfully set up an account in early November. Since that time, we have not been able to get back into the account and choose the appropriate coverage for our family. We log in each time and it takes us back to the 2013-12-0220:15:41 "Get Started" page. We are extremely frustrated and annoyed by the lack of 'functionality' with this program. Additionally, your help line closes at 5:00 daily. We work during that time and are unable to work on our application until the evening hours. This entire situation is causing mayhem. There does not seem to be a solution and that is very unfortunate. Thank you. 3651 I have been attempting to enroll in a health plan for almost 2 months. Again, the process is abysmal at best. Every time I try figure out what the problem is with my application I am told it isn't me it's the website. I have taken 2013-12-0220:19:38 my lunch hour on occasion to call and still I am in almost the same place I was back in October. Honestly, you would think that by now Maryland would have it correct. Considering the amount of taxes 1pay the State of Maryland should be the leader in this arena. Very sad.... 3652 could not get any further than trying to create an account. All fields filled in correctly however, could get no further than 1st page. this is my second try. #1 try in Oct. #2 try now. Help. Will try again in AM 12/03 thanks 2013-12-0220:30:40 3653 I have been trying for 4 days to create an account but the website will not go to the next step after I enter my name and email address. 2013-12-0220:53:29 3654 Information was lost several times, had to start from the beginning all over more than once. Inability to go back and make corrections. Not sure what was finally input because there is no way to look at my information 2013-12-0221:20:58 summary. No explanations of documents needed or why, abbreviations used which is baffling. Taken to the last page with no way back. System hung at almost every step. Logged out of system at random times. In general very confusing for applicant with the inputs contrary to what the law seems to provide for. User interface terrible. Redundant or unimportant information required. Verification information is ridiculous, everything should be verifiable from the social security and tax returns. This is by far the worst experience ever in submitting an on-line application. 3655 it's better than last week when I could not even log in, but why am I being asked questions about me and then the same questions about 'primary applicant'? The end result is the site wants to know what the relationship 2013-12-0222:08:09 between me and primary applicant. We are one and the same. I answered the earlier question about who I was applying for as for myself. Also, entering birth date is extremely awkward if your are older than 10! I would assume that there aren't too may applicants younger than 18, so perhaps 1995 would be a better starting place...and why am I being asked what state I live in - don't we have to live in MD to qualify for the Maryland healthcare exchange? Just wondering and venting... hope this is really up and running by January 1, 2014 when my current health plan expires. 3656 Where is the plan and cost comparison???? 2013-12-0222:37:58 3657 Still not able to create account. Even with phone assistance was not ale to create account. Was instructed to keep trying and call back in a few days. email does not come back with any instructions. Feeling very frustrated. 2013-12-0222:41:55 Wondering what to do now. Current plan is ending and has a very high deductible. Will be eligible for medicaid if ever able to connect. Concerned about health care needs if policy ends before system allows us to apply. Wondering where in Garrett County to get in person assistance? _ 3658 lam , - My wife, '1b, and I have been trying to enroll in CareFirst Platinum PPO since Oct 23. I have logged in almost daily since then and cannot make it work. I can never complete the 2013-12-0222:48:45 enrollment. I get error messages or I get stuck and cannot proceed. I have called many times and error reports have been filed by the phone helpers. No one ever calls me back with error corrections. Please look at my record and advise me. Thanks. - - _. .._------_.- - - 3659 Everything was going fine, then 3/4 of the way through the application it kicked me out. When I tried to log back in, I click on "get started and it takes me back to the introductory screen. It doesn't even let me enter in my user 2013-12-0223:21:06 10 or password. It took from about 9 or lOam till after Ipm, then I gave up. I just tried again and it's doing the same thing (11:20pm) I'd love to finish my application before 12/23 so 1can be covered by January 1st 2014. Please advise. 3660 My account is disabled. 1have been trying to complete my app for some time now. My account was supposed to be restored so I could rilli!:ih 011 fridClY. l ~ MUllddY dm.!   l ~ ~ l   l l disdbled. Problem 2013-12-0223:30:36 lerermlLe IlUrnLJel iUllime. 3661 I am not giving you any information on the inter net. To look at the prices of different levels should be at our finger with out given info. I want to know how much before giving info!!!!!!!!! 2013-12-0307:05:13 3662 , have been getting the same error for TWO MONTHS. When I click on "view plan details" more often than not I receive this error: "Multiple distinct Content-Disposition headers received. This is disallowed to protect against 2013-12-0307:54:23 HTIP response splitting attacks." 1have reported this problem twice before. Yet with the deadline drawing near this software glitch has NOT BEEN ADDRESSED. Citizens cannot "COMPARE" plans if the system won't give us the details. It is unreasonable that we have to choose a plan based on almost no substantive details. PLEASE fix this!! 3663 3 December 2013 WHAT ARE YOU DOING TO KEEP THE PROMISE TO ALL AMERICANS that ... "no matter how we reform health care, we will keep this promise: If you like your doctor, you will be able to keep your doctor. 2013-12-0309:38:39 Period. If you like your health care plan, you will be able to keep your health care plan. Period. No one will take it away. No matter what."? Sincerely, .. - MHC Feedback Form 12/12/13 Entry Id Please provide additional.corrUllents about your visit to Maryland Health Connection today. Date Created 3664 Have tried to register since 1 oct. Sent in (by mail) application over 6 weeks ago, was contacted by MHC 2 to 3 weeks ago, and answered their question about wife's SSAN, have still not heard if I am enrolled or not. Can't get 2013-12-03 09:39:46 thru by phone. Have tried to navigate website & register to view options, always told the verification cannot proceed, and I can't save info, thereby forcing me to re-input info each time I try to register. That inability to save my info is simply inexcusable. I find the website as a whole to be "Pretty", both in visual design, and in the ability to help me solve problems, but in the latter, it's "Pretty Awful". I.E., the website is all fluff, no substance. It's worthless, except as a waste of time. - - 3665 I entered my information to get an account, to apply for insurance for my daughter and it tells me that they can not verify my identity. 2013-12-0309:43:46 3666 Really this is most likely as bad as the federal site. Also when I have called in I dont get answers just people giving me a reference number and then saying have a nice day i would really like to know if I have been approved and 2013-12-0309:51:16 if i will get any kind of tax credit or finacial assistants. There was something there on the site for my husband and I that said we would get 624.00 dollar amount towards help for health insurance not its gone from the site. Whatthe heck cant you all get anything right!!! Really 1m tired of dealing with the carefree way you people are doing your jobs and I feel all of you from the top down should lose your jobs!!!! 3667 I am very frustrated. I registered a while ago but whenever I try to log on to look at the insurance I cannot get in as my password is not recognized. I called the "customer" service and they promised to call me back three days 2013-12-0309:53:14 ago no one has. Please help me. - - 3668 I have been trying to complete the application process for 3 weeks now. First, it took me 3 days to get registered. Once registered, I was able to complete the entire application, but could not submit it. I called the support line 2013-12-0310:13:08 and was told that my issue would be escalated and worked on ASAP. A week went by with no return phone call. I called back to be told that tech support was still working on the issue, I called back, this time with a new issue, now the website indicated that I needed to start the application over. I was told that the issue still was not resolved and still being worked on, do not start the application again. More time passed, and no updates on my issue. I called back today to be told that my application was deleted and I needed to start over. I started AGAIN! Now I'm getting a "Problem with your application: We could not determine your Tax Credit due to system outage," error. I called yet again to be told that this is a known issue and is being worked on, I asked to speak with someone else and was told that I would get a call back. Forgive my doubtfulness given the fact that it has been 3 weeks and I still have not received a call about my initial issue, I expressed concern about not being able to complete the application by the deadline to receive benefits by January 1. The response", As long as you pay your premium by December 31, you will be covered. WOW! I cannot even submit the application, how can I pay a premium? This is outrageous! We are being told that we MUST have health insurance, but the means to obtain affordable insurance is flawed! I am extremely frustrated with the fact that it has been 3 weeks and I cannot even submit an application, Also, I would just like to mention that I am on hold at least 20 minutes before my called is answered each time I calL.. 3669 This web site is awful 2013-12-0310:13:53 3670 I made it through everything. I am unable to "Sign & Submit" my application because it say's, "Error: First Name must match the client's first name," Great and thank you very little, 2013-12-0310:17:15 3671 I created an online account months ago, but due to technical difficulty I had to call. So I did the application over the phone.The rep told me I can log on for the status, but while trying to log in with the password I created the 2013-12-0310:19:46 system does not recognize it so I click on forgot my password and the system ask me to call the customer service number when I call the customer service number the line is busy, I have not received any feedback on my application and I cannot log in to view my account. 3672 This is the 3rd or 4th time I have tried to get insurance, I am very unhappy as my current insurance is cancelled the day after Christmas, I currently work 7 days a week at 2 jobs in order to cover my bills and get out of debt. I 2013-12-0310:19:58 don't have all the free time to spend on this site. Again today I have wasted about 30-45 minutes trying to find out about insurance, I just want something that will cover a my current doctor for when I get sick and my 2 prescriptions. I also want dental as I went over 15 years without any insurance, The 2 times I did get the insurance to pull up, I had different prices then the last time. Now the site has frozen again and I will have to start all over. 3673 The system wouldn't even let register--says that it cannot find/verify me. I am a current Maryland Health Insurance Plan member for God's sake. Useless. Simply useless, 2013-12-0310:22:51 3674 We do not want to buy, because the system is no help, and I can not get back to the account I set up, the system doesn't know who I am. many other errors, 2013-12-03 10:30:11 3675 I can't to do the application for an Medicai card, because all is confuset so bla,bla, and no appear the paper work to fill it. how to do, I and my wife we need to fill the application, personaly in office no ,the personal olwais 2013-12-03 10:31:48 saying to do for online, sombady please to explain this? thaks for you atention CiS 3676 2013-12-03 10:37:33 3677 Account has been automatically LOCKED out and CANNOT reset password. All Secret questions useless and have never answered or saved on those questions before! 2013-12-0310:37:48 3678 Pages were slow to load ( I have FIOS, using Safari on a MacBook as 10.8.4). Sometimes pages wouldn't load at all.The first time I reached the "Accept Web site rules" page, the was the tick box, but no 'accept' button, I hit the 2013-12-0310:44:02 enter key, and that worked OK. Then, tile first time I reached the personal information page, 1tried using the Autofill function in the browser, It filled in most but were errors in plucement und when I tried to correct it, it wouldn't tlilow me to, so I had to start over. In the end, I had to go through the process twice, the second time not llsine Autofill, before being told my identity coulc1n't he verified. Then hoth rhone line<; were hll<;y, 3679 I've been living in Maryland all my life except for about 8 years, I am now 64. I have been in the same house for 29 and 1/2 years. I have had the same social security number for about 50 years. I have never been married so I 2013-12-0310:46:17 have always had the same name, I have been using computers for 40 years and I am totally competent. I went to the website to explore my options and after trying to create an account I got this message... "Based on the information provided, we have been unable to verify your identity, Please contact the consumer support center at {855)*642-8572." If you can't verify my identity, who can you identify? 3680 My insurance has been cancelled as of Dec 16 2013. I have two weeks to get new insurance, I can't even look at the website to compare plans against einsurance vs the exchange, The phone line is constantly busy for the 2013-12-03 10:48:47 Maryland Exchange. 3681 I somehow ended up with two acct's tried repeatedly to call tech, support after being refered to that dept to have them delete both acct's, was unsuccessful was told I would get return call from tech. support to confirm they 2013-12-0310:50:51 were deleted, that was over two wks ago now, have tried to call repeatedly I get busy signal's, or placed on hold for extended period of time. its crazy. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments. about your visit to Maryland Health Connection.today. Date Created 3682 Hi, I entered in all of the information and am pretty sure that I was able to enroll in Medicaid. I have not received a follow up email or a confirmation of any sort and at this time I am unable to Log In to the website to check if 2013-12-03 10:58:00 my application is complete or not, or just to check on its status. Can you help me and let me know if I have to do everything over again or if I did it right the first time? Thank you.... 3683 The website is easy to navigate, however it and the consumer support phone number and the   assistance have been perfectly useless to me. I have returned to this website week after week, entering my personal 2013-12-03 11:07:24 information over and over only to be told that the site wasn't working. So I went to receive in-person assistance and all they had access to was the web site, so they couldn't help me other than to print out the mail-in forms. Today I've returned to the site to try again and although I've entered all the information the site requests, I have received a message that I cannot be identified and therefore cannot create an account. I have called the phone number provided repeatedly and gotten a busy signal. This whole operation is being very poorly managed and it's a shame for those of us in need of its services. 3684 Cannot create an account, and your contact phone number goes straight to a dial tone. 2013-12-0311:07:37 3685 I only got through to putting in my information and the site gave a message that my identify could not be verified. But there was no attempt to verify. I site didn't bring me to next page to verify identify. My friend tried as 2013-12-0311:17:20 well, same bad message. Worst of all, the phone number that we're directed to call is always busy. I work all day, so I do not have time to go to one of the centers. I am very capable of and comfortanle with using a comupter to complete this process. But, the webiste does not function properly. 3686 I cannot get health insurance no matter what I do and now I am locked out of the site. Your phone is busy and there is no hope. 2013-12-03 11:17:54 3687 The phone support line is always BUSYI 2013-12-03 11:18:15 3688 Your website fucking SUCKS I have been trying to log back in after my account was locked once from 3 failed login attempts. So once it was active again I reset the password and WROTE IT DOWN so I know it was the correct 2013-12-0311:28:10 password. When I tried to login it said the user authentication failed, it did not say the password was incorrect. So I tried using my email I registered with. - - - oj the second time, then the 3rd time I tried to type the password once again with my username and typed the password sloWly, and then I my profile was locked AGAIN!!! I tried to call the phone numberto enroll and they said I couldn't do it because I had created a profile, and they couldn't unlock my account. And this time I KNOW I used the correct password. I am going to have no insurance now because of you fucking IT idiots because my account won't be unlocked now until God only knows when, and the December 16th due daye will probably pass by then I HATE YOU AND YOUR SCREWED UP SITE!I!I! 3689 Why the fuck can't I see rates and plans without enrolling! I! I! I I know I'm not eligible for subsidies. I just want to see costs without creating an accountlll! Ill!! I! I! I! I!! I FuckYoulH! 2013-12-0311:34:42 3690 the password set up sucks because it doesn't tell you the perameters ie; must have upper case or minimum number of letters for password. 2013-12-0311:42:36 3691 I am confused about what I should get, what I should get my family and what the heck I qualify for? I don't get assistance, I don't have full time work, My husband is suddenly unemployed and had surgery and I don't know how 2013-12-03 12:46:09 this all works out. I just don't even feel like bothering. My daughter won't do her share to see what she can get my son ditto. Basically we are screwed. Whoever you are thank you for listening, I'm just frustrated with my life. 3692 Yesterday when I set up my account, several screens froze up on me. When I finally got through to begin answering my financial questions, there was no information on what to put in the "amount" field. I am self-employeed 2013-12-03 12:58:01 and do not always receive dividends, do I assumed that I should put my annual amount I made last year, except the site does not tell me which number to use from my tax returns....Gross income or adjusted gross income. After leaving the site and discussing my concerns with a couple of my friends, I decided the system wanted my adjusted gross income. Today, I cannot even log into the site. the website keeps taking me back to the log in page....??? 3693 1) Your contact information is all by phone. What if the person doesn't have a phone? You treat such persons like they were second class citizens of Maryland. Two visits in person by me to centers in Maryland have still not 2013-12-0312:59:13 given me the information I need to make decisions about applying for health insurance. A letter of complaint that I sent back in October to the P. O. Box in Lanham was never answered 2) I created an account on October 4 and have regularly checked in to see if I was qualified for subsidies. Today the website told me my password had expired. When I tried to change the password, it locked me out of the website altogether. When I tried to create another account, I was again blocked access to the website. 3) I'm not required by law to have a phone; indeed, I can't afford one on social security. However, the state is required by law, I believe, to give me access to information about the new Affordable Care Act on its exchange. What would my elected representatives say? Maybe they can penetrate the hermetic bubble in which you bureaucrats avoid contact with the people who need your services. I am - I live at My email address is - n I don't have a phone, but I want answers and information about health .'.-, care options. 3694 I was unable to create a user account because the site hung up on the "getting started" button. When I called, I was on hold for 40 minutes and then gave up. Pretty awful I 2013-12-0313:22:15 3G95 I want to without signing up for an account. The help topics provide no usefullinl(s. Not good I 2013-12-0313:47:47 3696 During the first 2 weeks of lilunch, 1milde three tp.lp.ph0ne requests that an insurance applkati0n he mailecl (via US Post) to me. Not one hi'!'> heen received. Today, the phone line has been busy for over 1/2 hour. The website 2013-12-03 13:52:13 has forgotten my financial information (previously provided 3 times). SO: as of 12/3/13, the website still isn't working; promises to mail me an application have not been honored; and you do not have enough phone lines. Shame on you. Kentucky got things right a month ago; why can't Maryland? 3697 The website is really really annoying. Pressing 'back' takes you to the home page. then you have to give all your information again before checking health care plans. After a few times of doing this, the website just refuses to 2013-12-03 14:09:25 work - it is impossible to move from the home page. pressing 'get started' does nothing - it just takes you back to the home page where i already am. I tried to email the plans to me. it sends it out in the stupidest way possible. instead of having the healthcare plans on the x axis and the details on the y axis, it reverses the order. so i get a table that is so wide it can't be printed or looked unless i scroll horizontally to see al130 or more columns. Printing the plans directly from the website was great. it showed the insurance companies on the x axis and the details on the yaxis. however, after printing that, the website takes me to the home page. this is really annoyingIHI this is basic website stuff and has nothing to do with insurance companies and how they get u the information. Please fix this as I am depending on enrolling through the marketplace. 3698 I have tried to sign up for health coverage for 3 weeks and have not been able to. 2013-12-03 14:14:48 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments. about your visit to Maryland Health Connection today. Date Created 3699 this is the third time I have tried to sign up and have been unable to due so .. I can not even get pass the registration process, it just says wait for 20 to 25 minn at a time. but I bet know one wants to here this come tax time 2013-12-0314:34:31 when I get fined .. , - 3700 I have entered my info many many times and still get a blank screen when I submit. 1went through the Carefirst web site to apply and it sent me back to this site and still a blank screen!!1 This really sucks! 1will be without 2013-12-0314:39:25 insurance on January 1 if this doesn't get resolved! I am trying to apply and the brokers can't even help. What in hell is wrong with you folks in government! 3701 After attempting for weeks to log on and apply for an insurance plan that I have already selected I have been totally unsuccessful. There seems to be no way to get beyond the Medicaid application once you indicate that you 2013-12-03 14:50:26 have no income. I am a full time student and have resources available to pay the premium but I cannot enroll. I am using the site because there is supposedly tax rebate assistance available that may defray the cost of the premiums, and would not be available if I enroll directly with the insurance carrier. However, there is insufficient information given to determine if they would even apply in my situation, as I have income in some years and losses in other. The poor design of the site is compounded by the fact that freezes up frequently and one has to exit the program and reenter with additional log-in and information dialog boxes. 3702 What a lot of stupid choices have been made in designing this site! Maybe there are a couple hundred Marylanders who are really concerned about keeping their medical information secret, but for the vast majority of us, I 2013-12-0314:51:10 think having to reset your stupid password, with all your stupid numbers, capital letters, special character requirements, every month is just stupid, stupid, stupid. Whoever decided that this site needs to be super encrypted should be immediately fired, and should find some other line of work beside web site design. Also, security questions are 99% a waste of my time. How about a single question? J might be better able to remember if I used capital letters, or last names, or hyphens in a phone number, with one damn question instead of your Stasi-esque foolishness. This site sucks! And I haven't even mentioned that I haven't been able to get through to the stupid "change your expired password" page! Awful, awful, horrible experience! 3703 The website was not working... I was unable to log on to my account. The website kept returning to the homepage rather than proceeding to the sign in page. 2013-12-03 14:54:12 3704 I've been trying to enroll for the past few days (since Sunday) without any success. I've tried all the browsers available (Firefox, Chrome, Safari, IE) and I cannot go past the screen to create an account. I've also been getting the 2013-12-03 15:52:04 busy signal when I've attempted to contact via the phone. 3705 I am very dissatisfied with the website and customer support. I have been trying to get an application approved and to login your site since 10/15 and have been told several conflicting stories by your customer support. Since 2013-12-03 16:09:12 my insurance is cancelled on 12/31/13, I am most upset that nothing has been done to correct my problem. 3706 md. health connection a total waste! 2013-12-0316:18:35 3707 IRS dependent definition states that a person can carry you as a dependent if they provide more than 1/2 of your care, not 100%. Therefore, if the person cannot provide health insurance why is it that I am denied coverage 2013-12-0316:31:16 assistance due to their income status. This is not affordable health care for me. 3708 I'm amazed this form works. Every time I try to log in, it just takes me to a blank screen. l'vp r:o-lloA the number and they just keep saying to try again later. How much longer??? 2013-12-0316:43:46 3709 I'm trying to reset my (expired) password and cannot do so.. , " , :, : ..   2013-12-03 17:18:57 - 3710 my password has expired? WHo ever heard of that? passwords don't expire. Now I'm supposed to enter-my' personal info again to identify myself? this sounds phissy to me. Can anyone say if this is for real? 2013-12-03 17:33:21 3711 Could not even create an account to get started. Site "could not verfy my identity" after I provided all requested information. 2013-12-03 18:18:11 3712 I forgot my password and tried to log in. I answered the security questions and carefully read the password rules. I tried several different passwords, all of which followed the rules and they were all rejected for not following 2013-12-0318:32:46 the rules. 3713 IVE BEEN HAVING A HARD TIME WITH GETIING INSURANCE FOR MY FAMILY, I HAVE TALKED TO MANY CUSTOMER REPS BUT NOYHING 5UCEE5FUL HAS ACCURED, CANT EVEN GET MY PASSWORD 50 I CAN LOG IN TO THE 2013-12-03 19:04:25 ACCOUNT, I STARTING T REGRET, AND SHOULD HAVE WENT INTO A HELP CENTER, THIS WEBSITE 15 NOT HELPFULAT ALL. 3714 I have been unable to log in at all!!!! 2013-12-0319:07:30 3715 Every time I try to log in, it jumps back to the opening page. I cannot get back to the part where I was listing family members before comparing plans. I need to make a correction, because somehow it put both my husband 2013-12-0319:11:15 and myself in as males. But I also don't see any box where it asks for gender. Nor can I find any way to get to the place where I can see what the premiums will be. This is the most horrendous experience on a website I have ever had. 3716 I've been trying to reset my password for 2 weeks without success. Getting a response by phone is impossible. I registered with no trouble on October 28 but now my account is disabled and I don't seem to be able to do 2013-12-0319:41:32 anything about it. I've invested HOURS in this. My patience has completely dissipated. There is nobody more computer literate than I am. If I can't work through this, nobody can. This level of incompetence is truly unforgiveable. 3717 I triad to crolJto IJn ;;lccount, and I filled in the form, but when I clicked on "next", it jm;t kl'!pt rl'!peating thl'!<;l'lml'! pl'lge. 2013 12 03 19:45:33 , 3718 2013-12-03 19:51:50 3719 submitted all information but would not accept password that met all requirements and kicked me off 2013-12-0320:04:03 3720 Once i sign in, it stays same for a while and just sign off by itself. I am looking to see if my paper application is been put in the system. I put in my paper application on 11/20/13 and haven't heard back from anyone yet today is 2013-12-0320:34:08 12/3/13. 3721 I can't even manage to set up an account. The system asks me for verification information everything is correct except my High School. But i decided to guess which HS the system preferred - and it accepted it. None of the 2013-12-0320:53:49 options pertain to me. So what do i do now! I can't do this from my day job!!! 3722 My login name is nd my account is disabled. I tried to reset my password but I was unsuccessful. Please reset my password or enable my account. My email account is - - Thank you in 2013-12-0321:54:23 advance for looking into this matter. ' MHC Feedback Form 12/12/13 Entry Id Please prClvide additional comments about your visit to Maryland Health Connection today. Date Created 3723 How am I expected to enroll in a plan when I can't tell if my doctors or my children's doctors participate? I won't sign up untill can see what doctor is available. Also, I qualify for assistance, but the website won't allow me to 2013-12-03 22:18:06 have a family insurance program. Instead, it forces my children (ages 6 and 4) to be enrolled in CHIP. However, I had to designate the responsible party, which would be me, but I had to select my eldest child as I had no other option. Something else that bothers me is that I had to pick the county I live in. Well, my address is However, I live in Prince George's County. I'm about 1 mile from the county border with Charles County. In order to proceed with my application on this website, I had to select Charles County. I don't see where I can go back and change my information. I feel uncomfortable that the wrong county will catch up with me in the end. My name is ,_. s. I\n" ...     ... and my email is fyou would like to tell me what I should do about the county issue. Thank you. 3724 I get the same error message after entering my information to create an account. It will not create the account. 2013-12-0322:21:49 3725 This was my third visit after registering over the weekend. The site is excruciatingly slow, I had to birthdays, tobacco use, relationship of my dependents three times. J got information about plans that I liked - the 2013-12-03 23:00:51 comparison page print out on a standard HP printer 8.5xll" paper only picked up 1.5 out of three column and was a waste. I triewd to enroll in CareFirst BlueCHoice Healthy Blue Platinum and I waited 10 minutes with nothing happening and "done" in the lower left tray - nothing to tell me progress was being made or my effort to enroll was going to work and I ran out of patience after a 45 minute session. J am a huge supporter of ACA and it looks like my family would save a lot and get a better plan under the MD exchange - but this is a terrible and frustrating experience. I am confident there are smart people working really hard on this but the result is at present so far below what I would expect from the Maryland state government. I would be happy to provide live feedback but what I really want to do is sign up for a plan. Thanks. -- ---- office home - 3726 Continue to get error code HPD1A0233W;" authentication failed you have used invalid password (previously set up on phone w/support person over phone). This acc't has been temporarily locked due to too many failed login 2013-12-0323:51:31 attempts. I am about to give this all up-too much of a CHORE!!! 3727 On Sunday, Dec. 2nd I called by phone at 12:50 pm for a return call. I put myself on "list" for a callback. I never received a callback from anyone. Yesterday Dec. 3rd, I held on by phone for over an hour to talk with someone. 2013-12-0405:18:29 Not successful at all. I still have not been able to complete my application or work with someone by phone. 3728 Time is running out. Get this site working. 2013-12-0407:28:09 3729 , am one of the Affordable Care Act biggest supporters. Unfortunately my co-workers are not. My hope was that I could tell my co-workers about the positive experience I have had attempting to even just establish an account 2013-12-0407:47:02 with the Maryland Health Connection. Finally I was able to do that 2 weeks ago. But at that time I was told my ability to access the account depended on password access that would be emailed to me. After waiting a week I called and then was told I should wait another week, that there was nothing they could do over the phone. Yesterday I called and was on hold for a long time and then took the option to have the MHC call me back in the order of the incoming calls. NO NONE has contacted me and I find it hard to believe there wasn't enough time in the entire day. This process is a grave disappointment for the citizens of Maryland. 3730 My account remains disabled. It has been over 6 days and 2 phone calls trying to unlock my account. Still waiting for a call back. I am very disappointed in your customer service. The first representative gave me inaccurate 2013-12-0408:27:03 information and did nothing but get me off of the phone after waiting 26 minutes to talk to her. The second representative put in a work order and said I would receive a call back within 48 hours and it has been a week and I have heard nothing. I am on hold now trying to talk to another representative and am being told they are experiencing high call volumes and could have to wait over 30 minutes. This is ridiculous and the worst part is I am sure I will told there is nothing they can do but put in another work order and I will have to wait 48 hours for a response. I am not satisfied with your services or my experience with your website. Sincerely, - 3731 I could not even get my new password set up to begin the process. When I tried to get the site to send me my username/password (which I carefully wrote down) it sent back a period (.). A really crummy experience. Tried to 2013-12-0408:29:24 call. On hold music too loud and really distorted. Nice touchI Wouldn't want long hold times would we? This is absurd. 3732 I have been trying since October 1 to get insurance for me and my kids. I have submitted everything requested and my application is in limbo somewhere needing technical assistance on your end. Everytime I call the center, I 2013-12-0409:01:45 get the same line that you are working on it. I have no insurance as of 1/1/14 and no one can tell me when my application will be approved and I will receive my new insurance cards. Now I can't even get through on the phone for assistance. My case reference # is My other reference number is . PLEASE HElP, . 3733 The log-in page won't even open. 2013-12-0409:11:25 3734 Since the opening of the site, I have not been able to get past the account creation "Identity Information" screen. In early November, the site provided me with an error saying that "Identity verification services are not 2013-12-0409:29:40 currently available", but now the Next button just loops me right back to the same screen. I've triple checked that my information is correct, and if the site percieves any error, it does not highlight it for correction. I'm assuming this is a common problem, as I've tried registering through several different devices, on many different browsers. If you have any solutions, please contact me at [email protected] 373.5 I rnn't Ret ra<;t the proof of irlentitv, I rut <'Ill mv info in <'Inci I won't HFI P, . 2013-12-0409:33:30 3736 2013-12-0409:46:05 3737 I made an error in filling out the application. The health connection rep (gentleman's name is ldvised me to sign and submit the application (reference .' so he could see it at his end and pull/withdraw the 2013-12-0409:49:07 application and I could redo and resubmit a corrected application. When I logged back in to the system I can see the status of the withdrawn application. The system advises to click on the link delete the application. When I do this, I am asked to give a reason and sign and date to end program. When I complete the reason for deleting the program, the system advises that the application cannot be deleted in a pending status. HELP... I just want to delete the first application with an error; and complete a new corrected application. 3738 seven weeks now still not approved to shop for insurance 2013-12-0409:51:00 MHC Feedback Form 12/12/13 Entry Id provide ccjmments a,bout your visit to Maryland Health Connection today. Date Created 3739 I have been trying for the last month to obtain health coverage. I keep getting the message and error code below. I have called the number and was told a ticket has been sent to the technical team and I no one seems to 2013-12-0410:11:26 know when this will be resolved. There was a problem processing your application. System had an issue processing your request (Error Code: 0005 -l2). Please contact the consumer support center at   Please Save & Exit. When you 'Save & Exit' you can resume your application and review your entries. 3740 Trying to help my sister enroll. I have a Ref# 11/30. Got account setup but is now disabled. Was suppose to receive an answer back in 48 hrs. Now its well past time. My sister is very anxious with the 2013-12-0410:20:38 dead line coming fast. She has MS and is on SSI. We have not even been able to look at choices. Please rush to resolve. Thanks 3741 Could not log on. Does this happen every day! Web site just said Waiting for https://prod.marylandhealthconnection.gov/CitizenPortaljlogon.jsp Get it together please 2013-12-0410:56:36 3742 2013-12-0410:57:43 3743 THE PAGE THAT IS SUPPOSE TO SHOW WHAT INS YOU CAN CHOOSE FROM IS STILL BLANK NOTHING HAS SHOWN UP YET. I HAVE CALLED I WAS SUPPOSE TO GET AN EMAIL OF THE L1STTHAT HASN'T SHOWN UP IN 3 WEEKS. 2013-12-0411:00:22 THIS IS NOTHING MORE THAN A JOKE SOMEONE NEEOS TO CALL ME OR EMAIL ME TODAY EMAIL 3744 This buggy piece of crap is worthless for comparing and understanding our insurance options. The failure of the PDF function that would allow us to actually study the details of various plans offline is particularly annoying, as is 2013-12-0411:14:59 the fact that I can't store my family's details even though I have an "account" in the system IS LUDICROUS! Why I have to reenter my birth date and that of the other four members of my family every time I try to use the system to shop for insurance is inexplicable!!! This is what we get from government! 3745 2013-12-0411:37:08 3746 This system is so discouraging to me as an adult trying to find healthcare. I can't even get an application on line or in the mail to see if I qualify for Medicaid. I am 50 years old. I make 9.75 an hour and now am only able to 2013-12-0411:37:09 work no more than 24 hours at my job which use to be full time, I need help and I am not getting it. I have pre existing conditions of Arthritis and Anxiety disorder and no one can help me because of this. I had health coverage at my workplace for almost 5 years, now as a part time employee we are no longer able to get coverage. I am at the mercy of this website and not getting anywhere. I have medications due and an office visit due in January at which that time .. 1HAVE NO COVERAGE. My name, If the government cares is; . _... " .. ... I need an application sentto me at my home address if I qualify for medicare PLEASE 3747 Please change name to affordable yet unattainable health care act 2013-12-0411:55:28 3748 I am a tech professional I've been at it for 30 years. My experience includes building websites. Why does the site suddenly erase my data when I'm in the middle of waiting to compare plans? After printing a plan comparison, 2013-12-0411:59:23 I was left on a blank page with no way to go anywhere. Navigation is very unintuitive and unclear. You need ways to get back to where you were if you wish to make some kind of adjustment to your choices. I love Maryland, but I'm very unimpressed with this site. Sorry! 3749 I'VE SPENT4 HOURS ON YOUR SYSTEM ONLY FOR ITTO KEEP CRASHING IN THE MIDDLE OF MY APPLICATION!! I'VE TRIED TO LOG ON MULTIPLE TIMES AND IT GOES NOWHERE!! YOU SUCK!!!!!!!! 2013-12-0412:45:07 3750 Fix it properly so I can enroll and stop wasting our time. 2013-12-0413:09:40 3751 Is the website not compatible with Google Chrome? It doesn't let you log in. 2013-12-0413:14:27 3752 This is very frustrating. Every time I try to login, I get a message that says my account is locked due to too many times trying to get in. When I try to call, I sit on hold, for up to 30 minutes listening to the same horrible "music" 2013-12-0414:25:13 that makes my nerves raw. I just want to find out how to get into my account! Oh, and no one calls back in 24 hours! 3753 This website NEVER works correctly! It's awful! 2013-12-0415:10:02 3754 I waited over a month to try again to sign up and this site still not right. Fix it and then I might sign up. I rather pay the fine then spending a lot of time on the site and not getting any results. Maybe in a year or two you might 2013-12-0415:39:55 have it working better. 3755 I was given a listed of expensive health coverage plans which was to high in price wise. I need coverage I can afford. Thanks, 2013-12-0415:45:14 3756 This should be a easy process. Every time I long on, the web page will not allow me to move on to the next step. I can not pick a primary care provider and can not pick an insurance plan. I am eligible for medical assistance, but 2013-12-0416:01:00 I can not select insurance plan or doctor. I do not think this problem with this web site will not be fix by December 31, 2013. I am tired of all of these glitches in this health web site. 3757 my wage was 20880.00 and website said it is above federal wage limit but that is not true according to the federal government list it at 40000.00 so what is up with this website and when will you ever fix it right???? You are 2013-12-0416:09:53 taking way too long and I wanted to enroll in a health plan so it would kick in on the January 2014 time. I guess with all the mess on this website I might not even get enrolled at all and just take a penalty. 3758 I am unable to log into my account to finish the process. It is now 4:10 pm on Wednesday 12/4 and I have been unable to log in since Monday 12/2 which was when I started having problems wilh llle hanging up. I 2013-12-0416:11:27 -3759 have tried calling the help center, but the line is always busy when I call. Have correct password, but have been locked out of account. (3) Trouble tickets have been issued since October 2013, but no one has reset account or called me back to verify. I have called dozens of times since October, but 2013-12-0416:30:49 am told that I have to wait for customer service to fix issues. This is preventing your online reps from looking up my account. In November a rep manually submitted an application, but then told me the application is not showing in his system. He then issued another ticket, and advised I would get another email or call withing 48 hours. This has never happened. I am still not able to apply for coverage. 3760 1. I was not able to login all day today, 12/4/13. 2. My application is still 'pending'. This is completely unacceptable!!! Get the connections fixed I!! so I can know exactly what my tax credits will be. 2013-12-0416:45:25 3761 I have been having problems for 2 months now just trying to create an account!!! My account shows disabled. I have spent 7 hours in your Maryland office in Germantown, and I have spent 6 hours on the phone! I have left 2013-12-0416:53:52 information with technical support twice, they have never gotten back to me. I have spoken to two managers, to no avail! My name is - . I am very dissatisfied with this program. MHC Feedback Form 12/12/13 Entry Id Please provide, additional connilents about your visit to Maryland Health Connection today. Date Created 3762 As a huge supporter of these healthcare changes, it is very disappointing that you can't create a website. Imagine a business that has its site go down during the christmas buying season. I made it through some of the process 2013-12-0417:05:25 and was booted several times. I qualified for medicaid but could not complete the application. Also, it asked for for supporting immigration documentation but did not inform me what to send. 3763 Ican't even log in, this is sad. 2013-12-0417:08:41 3764 Could not connect to website after logging in. 2013-12-0417:55:11 3765 Still not able to enter VITAL information. We should get longer than Dec 23 to be enrolled because it is not our fault that this system is deeply, deeply flawedl!! 2013-12-0418:15:23 3766 More than 2 months into this joke, and I still cant sign in. Good job, I love paying my taxes for this garbage. 2013-12-0418:18:40 3767 I cannot even begin to fine out anything ,the site will not let me in!!!!!! THANKS FOR ALL YOUR HELP. 2013-12-0418:20:05 3768 I am begining to think that all the sites are really designed to discourage people from taking advantage of the Affordable Care Act.... This is the worst website I have ever encountered even going back to the dial up days. You 2013-12-0418:21:22 should all be ashamed of wasting the taxpayers money! 3769 I made an account for this because according to our supreme commander... i mean president, if i don't purchase unwanted and useless health insurance, I will be un-rightfully penalized and fined. J did successfully create an 2013-12-0418:26:27 account to search for insurance, however I never received the email to fully activate my account. I attempted to log in anyway to see ifit would work and I got a message saying that my account has been locked due to failed log in attempts. At this po'lnt, r don't even care about getting into this useless website, nor do I care enough to call your hotline to try to fix this issue. At this point, it would be cheaper to get fined at the end of the year rather than pay for a completely useless insurance policy 3770 Dec.4th 2013 Tried all day to access the website and never got any farther then the login screen. Couldn't get through to the customer selVice at all. Alii wanted to do is see where my application process stands. But couldn't 2013-12-0418:29:41 even get that simple question answered 3771 I have finished the application yesterday, but found some major errors (I.e. I have listed my wife and my son's current insurance which will be cancelled as of 12/31/2013) that I need to correct. The system does not allow me to 2013-12-0418:36:55 go back and change, please inform how to do this. Tks, . __. 3772 Incident reference numbers: 1# . 21/13 & . - '"/13. Being trying since November 1st to get problem corrected. Each time I calli am told I will receive a response within 48 hours, but 2013-12-0418:52:24 problem not solved. Customer service representative made typo entering my email address and never received confirming email to "click on link" to complete opening an account. 3773 The internet is suppose to be faster and more helpful. NOT!!!!! This website and system is terrible!! It is more than frustrating. So, I had to call. The hold time is extremely too long (1 hour and 44 minutes)?!?! I had to call 2013-12-0419:44:41 twice!!! I Because the system could not identify my identity?!?! I?! But the representative had just did it 2 hours before. While the representative attempted to be helpful, she was also very unsuccessful at assisting me. To finally get to a representative and still not be assisted is horrible. 3774 Website would not work past first page of information for identity. Kept returning to top of page. Phone lines with long waits of 30 min. or more, no help available. No way to sign-up, waste of time! 2013-12-0419:50:02 3775 This is truly troubling. The website functions arbitrarily and it has been nothing but a source of frustration. Please provide more information for individuals to sign up directly through the insurance companies. 2013-12-0419:56:43 3776 can not look up any doctors tried to enroll in a insurance company got to the end and it is telling my name is wrong 2013-12-0420:04:34 3777 I put my password in and you say it doesn't meet password rules but it does just put me in for the fine because I Just don't care anymore Fixed my buffalo Butt 2013-12-0420:15:58 3778 2013-12-0420:16:06 3779 I got a white page with grayed out text and graphics on it. Is this your problem or my browser? 2013-12-0420:42:10 3780 I followed all the steps when I first logged in, then when I got the e-mail telling me whet to do next the site would not take my password. Changed password through the site and still could not get in. 2013-12-0420:43:23 3781 Unable to log in. System will not bring up log in page. Cannot resume process. Can't do anything. "Log In " button does not bring forth the log in box. 2013-12-0420:54:20 3782 This is the worst and most stupid thing in the world. The stupid idea is that government will be able to work out anything, FOR THE PEOPLE? J've been trying for 10 days and never get through 2-3 steps. Obama and the stupid 2013-12-0421:12:27 idea should be punished, not the people who were forced to buy health care but could not because of the totally incapable obama talker... 3783 It seems like everyday Jmake a few attempts at registering my account and filling out the forms and 100% of the time, it doesnt work out, whether its a technical problem with the website or another issue. 2013-12-0421:19:48 3784 It's 9:00PM on December 4th and the create account is freezing up. This website is already a sack of shit, you should save face and put up a "Site Closed" when it is not functioning... allowing the image of it still working stay is 2013-12-0421:20:16 only frustrating those of us trying to sign up and destroying any ounce of dignity you have left. Get this right... 3785 Fucking sucks...21 straight dys///way to go brown/obama/Owe'Malley 2013-12-0421:57:40 3786 2013-12-0422:01:20 3787 2013-12-0422:01:52 3788 The page you have requested is not available. One possible cause for this is that you are not licensed for the necessary Cdram module. If that is the case, you can use the User Interface administration screens to remove these 2013-12-0422:26:33 links. This is the message that I keep getting. I am trying to sign up for healthcare. It shouldn't be this hard. I can't even login. 3789 3 days now and I still can't log in to your website. Early morning, various times during the day and now late at night. Feel like I live in a 3rd world country. Very disappointing after 2+ months and it still doesn't work correctly. 2013-12-0422:38:32 This experiment is not working. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3790 Two main issues with the site: 1) I was able to complete the account, but I'm not sure as to what to do next. In trying to find out what to do next, I tried to access the online assistance, but it tells me that I can't get assistance 2013-12-0422:55:00 until I'm enrolled in a plan. Hello, that's what I'm trying to do. 2) The site states the my family of 4 with a gross income of $72k does NOT qualified for any financial assistance. Your website states the the threshold for family of 4 is $94k. Shouldn't my family qualify? The Kaiser Family Fnd.'s calculator said the I at least get $1400/yr in financial assistance (subsidy). 3791 I took me a few hours just to register/create an account. Once that was done, the site response was extremely slow. After login on and completing a portion of the application, the site stopped responding, to the point where I 2013-12-0500:01:58 had to kill my browser processes. When I logged on again later, I was prompted to logoff to end my previous session. After that, I logged on again, got some more of the application done and again, it seemed the site stopped responding because I waited for more than 5 minutes before clicking the 'logout' button, then I was asked to save and exit. Did that. A couple hours later, [ logged on again and was able to complete the application up to the 'verification summary'. There I was greeted with this message:" Problem with Your Application There was a problem processing your application An error occurred while registering the HIX ID or with CIS Registration. (Read timed out) Please Save & Exit. When you 'Save & Exit' you can resume your application and review your entries. If we have been unable to verify certain components of your application, we may need more information to process and confirm your eligibility. The items listed below will require additional documentation to support the completion of the eligibility process. Copies of accepted documents should be faxed to the Maryland Health Connection Consumer Support Center at (855) 642-8574 within 90 calendar days. Additionally, if you would prefer to hand-deliver documentation, you can do so at a local health department or connector entity." I went back later, logged on, resumed the application, got the same message. But... this time I clicked next and the system seemed to have worked ok from there. However, since I am currently unemployed, I was advised that I was eligible for Medicaid. After selecting an MCO, I was unable to choose a PCP because the search keeps returning with 'no results found'. So I cannot select my primary care physician. The primary care physician I would like to select had been in every network on every plan I ever had and I'm sure he's in the MCO network as well. Bummer... 3792 Cannot even log in... 2013-12-0506:10:54 3793 stuck in a circle cannot get started 2013-12-0507:12:49 3794 2013-12-0508:22:16 3795 2013-12-0508:22:24 3796 2013-12-0508:22:33 3797 i would like to know if you could have a live chat like the federal exchange because if one needs help on the phone there is usually high call volume and a long hold time and live chat may get you assistance faster. The 2013-12-0508:42:58 connector centers can be too far away unless we take a day off from work. 3798 I am not able to login. The get started button only refreshes the page. 2013-12-0509:10:07 3799 For several weeks the application that I submitted on 10-18-13 has been pending in your system however, Maryland Health Connection can't seem to find it in the internal system. I've tried to log back into the system however, 2013-12-0509:23:52 now my password has been disabled. I've tried to reset the password and that process doesn't work! To say the least, I'm more than disappointed with this "crapy" system that Maryland has installed. I wonder how much the contractor received from the state in compensation for shotty work! I'm even more disappointed that after contacting the Tech support department, (which claimed that they would contact me in 48hrs) has yet to contact me, in the last three weeks once I FOUND OUTTHATTHEIR WAS A PROBLEM WITH MY APPLICATION! Someone should be held accountable for launching a system with this many defects. Now that I think about it, this comment probably won't make it to the light of day either! 3800 There is no "Resume Application" button on homepage. I am using Firefox. My log in is accepted but the log in button still appears. No resume button and also won't let me start a new application. One big circle to nowhere... 2013-12-0510:02:58 3801 I THINK IT'S ABSOLUTELY APPALLING THAT I'M UNABLE TO OBTAIN A QUOTE WITHOUT ENTERING MY SSN. WHY SHOULD ANY WEBSITE HAVE THAT INFORMATION ATTHE QUOTE STAGE? I UNDERSTAND THAT, ONCE I DECIDE 2013-12-0510:07:37 ON MY PROVIDER, THEY WOULD REQUIRE ALL MY PERSONALINFORMATION. HOWEVER, THERE CAN BE NO LOGICAL REASON WHYTHE SYSTEM WOULD NEED IT INITIALLY! I'M THIS IS DETERRING MANY PEOPLE FORM USING THE WEBSITE! 3802 I was able to enter in my information. However, I tried several times to view the healthcare plans, but nothing would show on the screen. 2013-12-0510:13:02 3803 I have tried on several occasions to complete the application form. The navigation is frustrating as is having to enter the same information multiple times. I am only trying to purchase health care for myself without any 2013-12-0510:15:06 financial assistance as my COBRA expires this month. There seems to be no way to indicate that and have my information from the "Information about you" and "primary applicant pages". There should be a check box or something to indicate whether you are applying for yourself and then the rest should be pre filled. Also, it is not clear that this site is secure especially where the SSN is asked for. It should be indicated whether it is otherwise identify theft could be n big issue. In one locntion the site refers to the npplicnnt ns him should be him or her. I tried to cnll the cnll center twice while worlpay premium. I don't know what steps I am in now, with a status ='approved', what is thisn been approved? MHC Feedback Form 12/12/13 Entry Id Please provide additional comme'nts about your' visit to Maryland Health Connection today. Date Created 3808 WOW! I cannot believe this. I have never had such a worst experience with any websites ever. Setting up an account went well. When tried to apply for the health plan, after putting all my personal information (name, 55n, 2013-12-0511:02:56 address etc) and clicking "Next" button, it did NOTHING, absolutely NOTHING! So, I click "Home" button, again nothing. I tried to restart...again nothing. This is so frustrating and discouraging. Please fix this already. 3809 The system STILL has not processed my eligibility for subsidy! I was told that the application was now complete- AFTER you had my birth date WRONG in your system- how can that be since I was the one who entered it on my 2013-12-0511:09:53 end? It has taken 4 weeks before I spoke with someone yesterday who found the problem and corrected it! Now, I'm waiting for the system to reflect that approval! The system is full of bugs- seems as though every other screen is asking me to 'log-in' yet again! 3810 Please add information about deadlines to enroll and pay for coverage by 1 January 2014. 2013-12-0511:23:00 3811 I logged in but cannot see a "resume application" link. Then everything seemed to go in a loop and give me the same pages over and over, no matter what other links I clicked on. 2013-12-0511:25:20 3812 I sent in an application. NOW WHAT? Do I have to wait to hear back before trying to enroll? WHAT DO I DO TO ENROll? Can I do that online? WHERE IS THE STEP BY STEP INSTRUCTION TO GO FROM APPLICATION TO 2013-12-0512:06:25 ENROLLMENT? 3813 This website is supposed to be run by college educated individuals and it does not work. I was attempting to register and it has taken over 2 hours just to load one screen on my computer. If I have to sign up for healthcare then 2013-12-05 12:29:44 maybe the website should work! 3814 There seems to be no way to check on an application already submitted and approved. While it went through without any difficulties with the Navigator, fully approved/verified for Medicaid, the insurance provider has no 2013-12-0512:52:15 record or my application. The customer service agent then looked at the State site and said I was NOT eligible! What on earth is going on? 3815 It's not going well. I tried this morning and again during the last hour without being able to log on. At some point, it logged me on, but when I clicked the link to compare plans, I got sent to something else. There was also a 2013-12-0513:07:03 message saying I last logged on Saturday, January 1, OOOL Guess I'll keep trying. I really want this to be successful, but it's very discouraging. DR 3816 I have been trying to log in for over an hour and cannot get past the prompt to enter my log in information. If 1cannot log in, I cannot purchase health insurance. 2013-12-0513:31:26 3817 a dozen attempts at log on completely unsuccessful. 2013-12-0513:32:22 3818 I am furious with this website. It is the most awful website I have ever used. It doesn't load when I try to log in, I can't find the correct information, and then when I call for information I am told different things by different 2013-12-0513:47:12 people. 1can't get in to choose a plan I'm no told I must choose and 1have been trying for two days. This is absolutely ridiculous. No other website I know operates this poorly. 3819 logins fail to load properly or I am redirected to the main page when I am trying to look at my applications - frequently. (I am using Firefox 25.0.1). Also, I have apparently been enrolled in full Medicaid even though my income 2013-12-0514:04:49 is higher than listed to qualify in the information provided. 3820 I have been experiencing problems from the inception and the customer support is not very helpful.They take information to solve the problem to call you back and never do.You can never get the same person to help you 2013-12-0514:18:21 even if you leave a message. 3821 I have been trying to access the site since October. I've been able to get a user account, but that's it. Can't browse; can't sign up; often (e.g. today) can't even log in. 2013-12-05 14:29:52 3822 1have visited the site at least 15 TIMES from different computers and different browsers and have NEVER been able to browse available plans. I was able to set up an account several weeks ago but have NEVER been able to 2013-12-0514:33:18 get back into it. My MHIP runs out in 3 weeks and I would like to sign up for a new plan before then. Are there alternatives to this site? 3823 I could not get a chart to come up that tells me the premium cost for the plans I am interested in. I give up. 2013-12-0514:39:00 3824 Still have not been able to sign up. Ilog in with my password but wont take me to the page to sign up. Very frustrating. 2013-12-0514:48:29 3825 I can't set up an online account from Maryland global home. It won't connect to the page to create account. 2013-12-0514:54:31 3826 I have over 10 reference numbers from various phone calls to your office, have names of people I spoke to, and was promised calls back fro technical, media and persons I asked to speak to. NO SUCESS!"'!J!!!I have been 2013-12-0515:40:14 keeping a log on times, dates, conversations, names etc. I am very dissatisfied with the amount of time that I have taken to accomplish getting new healthcare, as my and my husband policies have been canceled to no fault of our own. I keep getting the same message on the application section, have been told it is technical issue, they will call. I do not receive any call backs. Very disappointing!!! 3827 thank you for this awesome website! Keep up the great work! lOl 2013-12-0515:43:53 3828 " 1called and called and have tried to see if we can get insurance and what I need to do next and have gotten no help. 1need to know what to do next please email me. __ 2013-12-0515:48:38 i .. _ enrolled online but never worked so sent in application. I called and she said was approved but now what it won't let me do anything else online. please help me Thank you ._,. . 3829 This has been a total disaster. I have been trying to enroll for health coverage since the very first day it was available. I still am not able to get in past my username and password. [ am a full supporter of the healthcare law and 2013-12-0515:49:11 am anxiously waiting to sign up for a plan. I am very upset that problems are still occurring with this website which should have been taken care of long ago. It is impossible to get through and speak with someone and every time I press "1" for someone to call me back I never receive a phone call. This needs to be fixed immediately. - 3830 I can not connect to my account to know if I am accepting to any medical assistance, please let me know my Address is ____ " or , ',ne .. .. 2013-12-0515:58:29 3831 [am unable to view my options. I have already filed an application. When I login, it starts a new application. Now my account is frozen because I have one accepted application and one that is started. Alii want to do is view 2013-12-0516:04:39 my options with any subsidies that may be offered. A tech support was supposed to call me by Wed. morning (with my login corrected), but I received no call and I am still unable to view my options. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your vis,it to Maryland Health Connection today. Date Created 3832 I am not able to obtain an account using your enrolment portion of this Web site. I have waited more than the stated five minutes required for complete enrolment for one page to resolve. Furthermore, the Web pages for my 2013-12-0516:15:59 personal information are not presented on my screen (portions cut off - not viewable) or private information is viewable (back over the SSN and the X's disappear showing the numbers). Bad code and terrible programming. ,'ve given up or decided to try again later but, later results in the same outcome. I would prefer to perform my own comparison and enrolment but, I don't think it will be possible. Site appears pretty, but to accomplish its purpose it is USELESS. Discouraged Maryland Resident 3833 trying to connect to Maryland global home. started about 2:15pm reached introduction at 2:59pm. identity proofing wait.. several minutes(10). privacy policy and consent waited while loading... had to click on link button again 2013-12-0516:53:00 to get it. finally managed to create account. 3834 I created an account on Nov 14 and sent in some kind of application. I have gotten no response to it in 3 weeks. I have not been able to sign on to my account again since then. I would like to meet someone in person to 2013-12-0516:56:53 discuss my situation -- I should be eligible for medicaid H. but I can't find where to go on this web site either. 3835 Another hour of my life wasted trying to get passed the log in screen. 2013-12-0517:27:46 3836 This WEB site is a piece of garbage. People should be held responsible. I cannot abide by the law and My Wife now does not have insurance. 2013-12-0517:30:44 3837 When I tried to logon I had to verify information to change password. I changed the password. I tried the new password for login and got Error HPDIA0309W This account is disabled. f don't know what the reason(s) are that it 2013-12-0517:46:43 might be disabled. I don't think it should be disabled. I would like to get enroll for health insurance coverage. 3838 Trying to log in took 2:45 minutes after I entered my user name and password and led to a blank page. I mean blank: all white with nothing. FIX THIS! ! r 2013-12-0517:51:10 3839 I enrolled in a health insurance plan; however the site is malfunctioning and will not allow me to choose a PCP. Every time I tried to enter the information that I needed to enter to obtain a PCP, a message would appear that 2013-12-0518:21:32 there were "no results." I entered my zipcode and a 20 mile radius and there were no PCPs. There must be an error with your system that needs to be addressed. 3840 1. When I first signed up for an account I mistyped my first name. There seems to be no way to change profile information to correct such errors. 2. I was trying to browse plans for my wife and myself; there was no way to 2013-12-0518:41:00 designate sex and despite several tries the system kept giving me information for two males, not male and female. 3841 I started to use the website on 11/8/2013. I was able to register at that time but I have never been able to see any insurance plans. When I get to the page that says "Select Your Health Plan", the information starts 2013-12-0518:42:27 downloading, then it stops downloading without displaying anything! This happens using two different computers, and changing to Internet Explorer 10 from IE 9 doesn't fix it. The only way to get the insurance plans to display was to visit an ACA Sign Up Location and use their computer. PLEASE GIVE YOUR WEB DESIGNER THE FOLLOWING INFORMATION. As of 12-05-2013 I am using Internet Explorer 10 and can login and browse around ok, but I cannot see any insurance plan information. When I get to the page that says "Select Your Health Plan", the information starts downloading, then it stops downloading without displaying anything! I think the reason insurance information is not being displayed to me from my home connection is that I am connected to the internet through a low speed connection. There is probably some sort of timeout, on your site, that prevents the information from fully downloading. This happens from two different home computers both connected to the internet through low speed connections. (Note - I am able to login to the site and browse around with no problem using this low speed connection of 53.2 kbs.) Sincerely, 3842 I started to use the website on 11/8/2013. [was able to register at that time but I have never been able to see any insurance plans. When I get to the page that says "Select Your Health Plan", the information starts 2013-12-0518:43:51 downloading, then it stops downloading without displaying anything! This happens using two different computers, and changing to Internet Explorer 10 from IE 9 doesn't fix it. The only way to get the insurance plans to display was to visit an ACA Sign Up Location and use their computer. PLEASE GIVE YOUR WEB DESIGNER THE FOLLOWING INFORMATION. As of 12-05-2013 I am using Internet Explorer 10 and can login and browse around ok, but I cannot see any insurance plan information. When I get to the page that says "Select Your Health Plan", the information starts downloading, then it stops downloading without displaying anything! I think the reason insurance information is not being displayed to me from my home connection is that I am connected to the internet through a low speed connection. There is probably some sort of timeout, on your site, that prevents the information from fully downloading. This happens from two different home computers both connected to the internet through low speed connections. (Note -I am able to login to the site and browse around with no problem using this low speed connection of 53.2 kbs.) Sincerely, 3843 I have been locked out of my account since mid November. Help desk ref# 'ad upward to 5 phone calls with hold times exceeding 30/40min. It's been over 24hrs since my last 30min hold and although 2013-12-0518:58:42 I've opted to receive a call back, I have yet to be called in ref. to my account being locked. This has been a nightmare since October 1st. I can't even afford to get a flu shot and it's Dec 5. 3844 When I found a plan I liked, I clicked "see if I qualify".. NOTHING happened... 1tried to log in later, but it wouldn't let me.. 2013-12-0519:00:17 3845 I hf to rorrertionc; while they are still in the appliration to make. their own corections. If you are still working on the application why are you NOT allowed to correct you own errors while you are still in the application versus save and exit, review and correct which it still did not allow. 7!!! 3910 I tried for several weeks to establish an account on line. Finally I called the help line and provided information over the phone to establish an account. I was told that an account had been established and that I would get an 2013-12-0708:00:06 email right away. That didn't happen so she established a trouble call # __r- ,:k the issue. I have since called three times over the past four weeks with no new updates. [am very concerned about my personal information that I provided to you to establish my account. As of yesterday, J was told by someone on the help line that this was a problem that they were working on and that I should hear from someone in the future. My email address is ::.. _ 'd I'm still waiting. 3911 It will rarely allow me to actually log in, and when it does I get no further information. J am scheduled for an ablation procedure in the beginning of January, but with how this system is completely failing me [ do not know how 2013-12-0708:24:00 I will be able to have the procedure done. MHC Feedback Form 12/12/13 Entry Id Please: provide additional coinments about your visit to Maryland Health Connection today. . Date Created 3912 Have been waiting for a week, since last Saturday, for a call back. Hasn't happened. Have now been on the phone waiting for 40 minutes, no response yet. Going to try again for a "call back in the order received" because I have 2013-12-0708:44:18 other things to do besides sitting and waiting on the phone. RIDICULOUS! 3913 I set up an account weeks ago with no problem. Have tried to enroll for days. After submitting my electronic signature, I get "Application Error We're sorry the site is experiencing technical difficulties. For more help, please 2013-12-07 09:21:55 call our Customer Support Center at (855)   When I call the number, I am told to just keep trying the website. Frustrating. I want to get enrolled and get confirmation so I can cancel COBRA as of Jan 1st. Right now, I have no confidence that will happen. 3914 I have tried and tried but have been unsuccessful in actually enrolling in my health plan, due to technical problems. I get to the page in which I can choose a plan; I choose a plan; then the page turns and it is completely white. 2013-12-0709:22:31 Eventually, I get a message to call a certain phone number. I tried that, waited over an hour on hold; eventually did get through to a live person. He put a message in to technical help; but he did not promise that I would get a response or help before the 23 December dedaline. I have called my health insurance agent, and he has had the exact same problem with ALL of his clients. He has not been able to sign up ANY of his clients due to the same technical issue. (Meanwhile, some of them have lost their insurance while waiting for this technical issue to be resolved.) 3915 When i ask, how much a plan will cost, before i sign up, i would like to see, "HOW MUCH IT WILL COST, NOT MORE SCREENS" leading me back where i started!!1 Disgusted, not user friendly at all. 2013-12-0709:36:59 3916 2013-12-0709:46:57 3917 How can I ensure my submission is accepted or not? the home page show I should continue application, enrollment page say enroJlment success, application page show one approved one pending one continue, can anyone 2013-12-0710:26:22 answer to my email address 3918 Have tried for two months to enroll online. Very confusing and bizarre website. ContinuaJly get a "Server Error" message after entering my demographics. Error Code Ox38cf04d3, whatever that means. PLEASE FIX THE 2013-12-0710:58:23 WEBSITE I!!!!!!!! 3919 4th time today. Didn't keep track of how many in total (over the last week or so) Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) 642- 2013-12-0711:09:38 8572. Customer Support Center is not helpful. Told to just keep trying. : 3920 When when this site get fixed? Freezes on account creation!! I! 2013-12-0711:23:04 3921 Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (85S) 642-8572. 2013-12-0711:56:06 3922 Spent an hour and 20 minutes on hold and still did not speak to anyone. When I create an account I get stuck and alii see is the wait screen. It is worse than last week where at least it would tell me that the identity proofing 2013-12-07 11:56:24 was down. This needs to be addressed and there is no reason to wait so long. Get your act together! 3923 There are so many problems: 1. The "back" option to previous page is NOT always available. It may need to start a new application instread of resume application. 2. There is no option for entering "estimated" 2014 income 2013-12-0712:32:53 option. 3. It appears the 2013 income is solely used for determining "assisted Insurance" 4 A customer service representative has responded taht the 2013 income was NOT used to estimate 2014 income if there is an "ending date". 5. Even the the income in 2013 has an "ending" date. That date was NOT used for estimating the 2014 income. Even when a person is out of job. 6. A few days ago (around Dec 2, 2013), there was an option for medicaid option when the income wasterminated in 2013. That option is no longer exist in the web site. 7. Why a person out of job in 2013 was notified for "Unassisted Insurance": "xxxxxx is not eligible for help in paying for their health insurance or health benefits because the household income is above the federal limit." 8. Trying to use "Consumer Support Centerl-855-642-8572". Hold on the line for more than 2 hours without having a chance to talk to a representative. This problem has last at least 2 days 12/6/2013 and 12/7/2013. 3924 I thought I had enrolled in October but never received a bill even though at the end of the process it said I would receive a bill directly from Carefirst. I called yesterday to check if I was enrolled and I wasn't. I was told to use 2013-12-0712:40:38 Firefox browser. In 24 hours I was not able to get on the site at all. I then used Safari and went through the process no less than 5 times to enroll and never got confirmation that I had enrolled even though I seem to go through the whole process, so I assume I haven't. I have now been on the phone waiting for an hour trying to talk with someone to try to enroll on the phone. What scares me is jf r thought I had enrolled in October but was not successful, what if I went to the hospital in January and found out I wasn't covered. Disaster!!!! 3925 This website sucks. it shows error messages every other min 2013-12-0712:53:17 3926 Web site ended at "Wait." after trying to register Been on hold for over an hour at 8S65 642 8572 This is further proof that we really need a simple single payer heath system. Will anyone get back to me al 2013-12-0712:53:57 - - 3927 I have tried FOUR times over the past few weeks to complete my application. 1always get an error message, or it freezes up. Today I got the message "there was a problem processing your application" and I was told to save 2013-12-0713:00:55 and exit. Now that I am trying to get back in to maybe finally COMPLeTE my application, I can't! This is extremely frustrating and I do not understand why you have mtlde it so difficult to apply for health insurance. 3928 This is a terrible website. I am an award-winning webmaster of 15 years, working in healthcare. It's not slowness that makes it bad, it's just that no matter what I do, I am not able to apply for insurance online. I always get to 2013-12-0713:04:30 the step where I have just selected "Enroll" in a specific plan and then I am taken to a verification screen. I put my name in and when I click submit I am taken to a screen which says "Application ErrOL" I tried also to apply for my wife, same situation. I'm sure you are working to make it the best site possible and I ask for no reply. I will continue to hold on the phone to talk to a person (as I write this I have been on hold for two and a half hours) - I am not inclined to leave my name and numberfor a call back, I did this once before and the callback came over a week later, a voicemail which I declined to return as this was mid-October and I decided to wait until the promised End-of-November improvements were in place. 3929 I applied on 1031/13. My R/E is . I have neither been contacted by you or been able to find out any further information about my application in the 3 subsequent calls I have made to you. Please help! I can be reached @ 2013-12-0713:13:27 ,. lanks, 3930 IWhere on this incompetent site is a button or tab that says ENROLL NOW. Or SIGN UP NOW? It just keeps kicking me back to the start page. 2013-12-0713:40:26 MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Hea.lth Connection today. Date Created 3931 I can't create an account and there are not instructions under the help section except to go to marylandhealthconnection.gov which is the website that I'm reading the FAQon!!! Unbelievable! This website is a joke! This is 2013-12-0713:56:22 what are hard earned tax dollars are going to? I?!? I can't even email a real person! PITIFUL! I'm on hold with the 855 number which tells you to go to the website and "resources" for more information! All you can do is look at the different plans, hundreds of pages! Where are the comparison charts and the PRICES?I?!?!? 3932 Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) 642-8572. Again 2013-12-0714:15:31 3933 Please provide an email address for questions instead of being told to 2013-12-0714:20:30 3934 This really sucks and I don't get any calls back, not help and my account is still locked out 2013-12-0714:45:53 3935 I called already stressed about this whole insurance thing and the music playing is obnoxious, and it keeps on repeating!!!! AAAAAAH! Please make it stop, I've already been on hold for 10 minutes, r cannot take much more of 2013-12-07 15:50:37 this! 3936 This is real bull shit. 23 calls in nov and 5 in dec. 5 hours in calls in dec. Still no help. On hold now for 70 mins. 2013-12-0715:53:05 3937 Neither the website or the customer service site are functioning well. I have had a request pending to reset my password for three weeks. I have contacted customer service for a callback and have been waiting for a return 2013-12-0716:04:27 call since Tuesday. You should truly be ashamed of the site's performance. 3938 I will be contacting the White House to tell them all the frustrations I had trying to sign up for health care.. The Phone line and the computer have been all been hopeless in signing up for health care 2013-12-07 16:07:37 3939 Can't even get logged into the site and have been trying for days. This is ridiculous!! 2013-12-0716:11:56 3940 UGGH! I'm trying to simply compare plans without giving you all my personal information that you require to set up an account, like my SOCIAL SECURITY NUMBER. It is not at all clear how to do this, or even whether it can be 2013-12-07 16:22:57 done. It is simply insane to require all that personal information just so I can LOOK at plans!!! 3941 Trying for weeks, but get no where. The resources sends me back to a phone that never answers. It offers to accept my number promising a call back. It never does. If there are local places to see a navigator, the information is 2013-12-0716:42:57 not available anywhere. I PLEASE 3942 I tried twice over the last three hours of my Saturday to apply for insurance only to be kicked off both times with some computer geek mumbo jumbo excuses for failure. 2013-12-0716:47:50 3943 125 mins on hold and no answer. What kind of place is this??????? My account has been locked out for most of the past 6 weeks. It took me a month just to get in and set it up spending 2 to 3 hours a day trying to get in. This 2013-12-0717:05:16 systems is so fucked up and you want me to pay if I don't get insurance. After 40 calls and 25 to 30 hours trying for 9 weeks what the hell can I do? Has anyone gotten insurance from this place at all? This sounds like its just snake oil made to get more taxes from the people. 3944 Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) 642-8572. Again, no success with this website. 2013-12-07 17:29:06 3945 every time I try to enroll in the plan I pick the message come back saying technical problems 2013-12-0717:42:01 3946 I tried at least 10 times to log in and complete the form starting on Oct 1. Several times I got the message that the system was down. Other times it did noting. But today I got a message saying you can not confirm my identity 2013-12-0717:44:09 and to call. I called and so far I have been on hold for an hour and a half and still no one has picked up. It is 5:45 and according to your web site your help will shut down at 6:00 so I will have wasted almost 2 hours waiting for someone to pick up the phone. 3947 Error-prone interface. No way of starting over when result is obviously incorrect (application informed me I was eligible for Medicare, despite my careful entering of income information). Allows duplication of 'applicants', even 2013-12-0718:02:22 - with SAME SSN! Somehow there are now two of me in my household, with same name, birthdate and SSN! 3948 I found Insurance options on your website for Blue Cross, Care First, United Healthcare, Kaiser, and Evergreen. The details were very organized. BUT YOU DO NOT TELL ME WHAT MY MONTHLY PREMIUMS WILL BE?????? Also 2013-12-0718:11:06 I found the table level where my Income falls, but how can I calculate "online" what if any my REDUCED premium rates will be???? This website is so limited. I can only view information from these companies--Iike a commercial trying to sell me Insurance. Nothing is "tailored" to my individual situation: SENIOR age 66, SINGLE Household, INCOME 28K year. How can anyone 'SHOP' on your website?? I still need to wait in line on the phone to ask someone to answer this MISSING INFORMATION!!!!!!! 3949 On the create an account field, it will not accept my first name. The last time I tried the site it would'nt accept my prefix. I am running out oftime due to the first step not working. 2013-12-0718:21:09 3950 screen froze, it reassigned our social security numbers to the wrong family member, it stopped on a screen and gives a bogus error that we cannot get past, its slow and sluggish, it sucks, it absolutely would not let us finish and 2013-12-0718:26:50 submit the form. What a waste oftax payer money! 3951 According to the message I just recieved I am supposed to reconfigure the web junction server? What the hell? See the has been fired. at least someone in MD is being held accountable. Still can only get to basic plan 2013-12-0719:12:33 informiltion before screen freeze. 200 million dollilrs for this!   How {'(In I f'Vnlunte my   rlnn plnn whpn your not allow mE" to completP the nnplication or gPt any nricing dE"tnilc;? I npE"d to up to thp nlnn hy [)p(' Cj nnd your will not lE"t me 70B-17-07 1Q,7S,1, get pricing and there is no person available to answer questions or assist with the process!!!!! 3953 Could not get into system. Account disabled and could not compare plans and costs. Very disappointed. Should be able to compare plans and actual costs without having to be logged in. 2013-12-0719:27:00 3954 Need to provide online method for the applicant to delete and/remove In-Complete applications, to reduce duplicate and/or pending enrollments. 2013-12-0720:01:15 3955 There was a problem processing your application. 0005: The information provided for does not match our records. Please verify that the SSN, first name, middle name (if applicable), last name, date of birth, and gender details 2013-12-07 21:35:43 provided are correct, and try again. Yet if a typo was made your application system does not allow me to correct. It just delivers this message and tells me to save and exit; I do not believe the suffix field is being captured also. I should be allowed to correct any errors made while I am actually working in the application form no matter how far along I have already gotten in the application form. For further assistance, please contact the consumer support center at (855)-642-8572. Please Save & Exit. When you 'Save & Exit' you can resume your application and review your entries. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3956 My account has been pending for over two days. I was to receive a call back from technical resources, which I did not. Presumably because the problem has not been resolved. The reference number I received is 2013-12-07 21:36:06 All toll, I have spent far more time than is necessary, over weeks trying to get enrolled. I suggest you write a process summary so applicants understand the process. Until i spoke with a person on the phone, which by the way entailed waiting one and a half hours to speak with her, I did not know your application has to be accepted before you can select a plan. You also should continue to break the system yourself by having an independent try and enroll. 3957 I am unable to find the progress of my application. It has been well over a month and alii get from this website is that it's pending. No further information, no indication of the status of my application, no indication of what I 2013-12-0722:09:43 might have missed, when I can expect it or even IF I can expect it. I came here to sign up on Oct. 1. My experience in the beginning was just a mess. Your website seemed unable to let me pick my three plans to submit so I only managed to submit one. The website is not always cooperative or easily navigable, I could even say it was opaque at times, sometimes not allowing me to sign in although that seems to be improving. Access to all the other, possibly helpful, parts of the website is not available when you log in, you have to go back out of your page. And I wish your search engine would allow cutting and pasting. Your "consumer support" is for the birds. [ called and waited for over an hour and then after having submitted my number to the callback waiting list, never heard from you again. I can't say my confidence in the ACA long term success is gone but I am quite concerned for the short run given how difficult it's been for me simply to sign up for one plan. I'm pulling for Obamacare, I'm just hoping I can get it soon. 3958 Locked out of system because I forgot password. Password was sent to me but system won't allow me back in. Add this to the fact that I sent a written application in over 1 month ago and never heard back. The Maryland 2013-12-0723:20:08 Health Connection is a joke. 3959 I have an application that I want to complete but I cannot get past the login menu. When I logon, it takes me back to the Main Menu. 2013-12-0806:59:58 3960 Another day, another application error Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) Been this way for a week now. Fix 2013-12-0807:50:48 it, please. 3961 Unable to due to SSN invalid and unable to find solution via the website. 2013-12-0808:44:33 3962 This is a very poorly designed website. After getting everything done correctly, it told me (on several occasions) that, for some reason, my submission couldn't be processed; that I should call the help number. On one 2013-12-0808:59:37 occasion, when I finally got through to them, they tried to convince me that the problem was that the website was optimized for Internet Explorer (which I won't use) and Firefox. So, I switched from Safari (and Chrome) to Firefox and found that the site worked worse! 3963 I tried so many times to get insurance from your website. I can't login, and it is not working. I called your support number but after 2 months of wait still no one has returned my call. Please call me at ank you. 2013-12-0809:15:15 3964 web site never working 2013-12-0809:25:20 3965 I keep getting kicked out of the system. You've built something that looks very lovely, but is frustratingly dysfunctional. I started the shopping process twice and when I adjusted the window to be able to see the questions it 2013-12-0810:29:03 was asking, it kicked me all the way out. 3966 I go to the plans and they do not show the tax credits or cost sharing discounts that I am entitled to. Example: The leastcost plan shown is $141 per month with tax credits of a and no subsidies. Can you fix this to accurately 2013-12-0810:45:13 reflect my true monthly premium. 3967 Application Error We're sorry the site is experiencing technical difficulties. For more help, please call our Customer Support Center at (855) Second time today. 2013-12-0810:50:42 3968 You website is not user friendly at alI.I have chosen a plan through another company and I am trying to apply for subsidy. It shouldn't be this difficult to apply for the health care you want or need and apply for subsidy. I have 2013-12-0811:21:08 been told I need to apply to the state of Maryland thinks I should be placed in and they just don't cut it. My schooling requires heath care and I refuse to pay thousands out of pocket because the state thinks that's what's best for me. 3969 I HAVE SUCCE55FUll SIGNED UP AND HAVE AN ACCOUNT NUMBER. WHEN I HIT THE "NEED ASSISTANCE" LINK, A SCREEN POPS UP AND SAYS, "YOU MUST HAVE AN ACCOUNT,TO GET ASSISTANCE. EITHER lOG IN OR CREAT AN 2013-12-0811:43:44 ACCOUNT". BUT I HAVE AN ACCOUNT" RIDICULOUS!!!! 3970 I was able to get on line this week and set up an account. I completed half my application and have not been able to get back to the page and finish it. I get the same log in page over and over and then the statement that the 2013-12-0812:20:30 site is down from 11 pm to 5 am. When I try to get started the same page comes up again and the circle begins. I have wasted hours on this and I am not any closer to completing my application than I was a week ago. My current policy will be cancelled om 12/31 and I need to apply by 12/23. You should be ashamed of this product and website!! 3971 Keep getting below message Problem with Your Application There was a problem processing your application. An error occurred while registering the HIX ID or with CIS Registration. (Read timed out) Please Save & Exit. When 2013-12-0812:35:35 you 'Save & Exit' you can resume your application ilnd review your entries. 3972 7013-17-0812·"''7 3973 This is my third visit. I can't create an account because the identity information choices for me are not correct. I will call the consumer help line. 2013-12-0813:09:54 3974 I attempted to call the connection line, I attempted to use the online option. I desperately need to sign up for insurance, I have a considerable number of issues that i've been putting on hold until it can be handled. Help please. 2013-12-0813:27:47 3975 After I had established an account here and was ready to search through the Health Insurances available for me, I came up as a "Male, 59." Being a female, as should have been proven by my social security number, I am sure 2013-12-0813:57:43 the Health Insurance prices will not be accurate. I have no idea how to change this... Male to Female. I used the telephone number and the message said there would be at least a   waiting period, which I can't afford with my cell phone...wasting all of my December minutes. MHC Feedback Form 12/12/13 Entry Id Please provide additional comments about your visit to Maryland Health Connection today. Date Created 3976 I have been trying to help my son register for a subsidy on his health care plan. He is registered as a user on the exchange web site. When we enter (long form) information needed to determine eligibilty for a subsidy, the 2013-12-0814:29:57 system states that he is not eligible for a subsidy with an income of 20,0001 for one person filing an independent tax return. This clearly contradicts everything I have been able to read about the subsidy and the information I have gotten from the Care First web site, the Kaiser Foundation web site, and elsewhere on a screen on the Maryland Health Exchange web site.. Since he is clearly eligible for a subsidy, we cannot proceed to register him since he would have to register for a plan without a subsidy in order to complete enrollment. There does not seem to be any way to review and change financial information prior to applying for health insurance on the exchange. So far I have spent about 9 hours trying to register and waiting on line to talk with a representative. The problem still exists. I see no way for him to complete his registration with this problem m behalf of . -- hank you 3977 1- had to call to find out the the hyphen in my last name kept creating problems of discrpancy between info entered and what the site had. No mention of be sure you are not using a hyphen... that should be noteworthy 2- 2013-12-0814:45:43 everytime I decided to print a plan or get details I could not just go back to looking at plans. I had to go back through all the questions about what f was looking for again and again and again 3- finally I kept trying to get back to plans to no avail. So decided to log out and log back on. Can't log on. The repeated question is do you want to go get info from some update page? If I say yes or if I say no, it merely takes me in a look, unable to log in or go any further. I am a therapist with a masters degree. It seems silly that it is this complicated and difficult for someone who is well educated and for who English is my first language. I feel for those who's struggle may be greater! 3978 I cannot even log on/in. Using Internet explorer. Just sends me in a constant loopl 2013-12-0814:55:21 3979 your so called "affordable" care act/insurance is "not" affordable"""" before you guys it was, now?, no 2013-12-0815:07:06 3980 1) Constantly bounces me back to the home page. Even something as simple as re-sizing my browser's window kicks me back to the home page, where I have to start all over. 2) What good is setting up an account with 2013-12-0815:37:35 password if the site doesn't remember me? Every time I get bounced back to the home page, I have to re-enter my info and that of my dependents. 3) Provider search doesn't work at all. I searched for ANY provider within 5, then 10, then 100 miles of my zip code and each returned "no matches." I even searched for a generic doctor name of Smith and got no results. You should all be ashamed, From Anthony Brown, through Pearce, and right down to the code writers. 3981 hey, when are you going to prove this site to be "safe"", even my nortons does not believe it to be so 2013-12-0815:39:23 3982 I applied for a subsidy on October 9. In my application, I stated that I had health insurance that would expire on 12/31/2013. The status remained "pending" for 7 weeks after that. During this time 1was told on several 2013-12-0816:46:13 occasions that it could not be guaranteed that my application would be processed in time for a January 1 enrollment. Therefore, 1reluctantly extended my non-ACA plan because I was afraid that I and my children would be left completely uninsured for 2014. After my application was marked "approved" I tried to enroll in an ACA but to no avail. I would be suddenly logged out or couldn't log in at all. Finally this morning I logged in and saw that I was granted zero subsidy. When I called the help-line, I was told that because I had renewed my insurance I could not get a subsidy for an ACA plan. My income is 150% FPL. My current insurance costs 20% of my income, but because I was afraid of doingg without - in other words, responsible - there is nothing for me. I am disgusted. 3983 I have wanted to sign up for insurance but CAN NOT GET A PASSWORDl! I have been on the site many times within the last 3 weeks and all goes well until it says THE PASSWORD WAS NOT SET UP! l I have 2 reference #s from 2013-12-0817:07:22 previous calls the last promised to be resolved in 48 hrs... well it's not! l I am really fed up. Just in case you can help me, my phone is - -_._--- _.. _. .' most recent ref. no is: .' .ank you! 3984 - even though earlier screen said I qualified for subsidy, it didn't appear - sign and submit form kept telling me my first name didn't match the client first name 2013-12-0817:46:49 3985 I can not proceed with my application. Why not? This is bull shit 2013-12-0818:06:40 3986 I was told on the telephone Help center I am not enrolled in the plan I selected. And I was told to reenter here and click something to make that happen, such as "submit my application." At that time and frequently I have had 2013-12-0818:27:17 trouble even logging in. However, when I finally got in, I am listed as Enrolled in here. I do not see any buttons to hit or help on what to do now. I just want my enrollment and purchase to be pushed on to the insurer before it is too late to be covered for January. Nothing has happened for two weeks. I do not need financial assistance, so telling me to 'Submit an application' seems to be incorrect. The My Applications if for that, I am assuming. But I should not have to submit for assistance to enroll in a plan. I don't get it. A lot of work went to getting this program together for it to be ruined by a troublesome Website. Thank you. 3987 I have begun my application and am eligible for medicaid. However, when I try to enroll I am prompted to select a doctor and the search function for this will not return any results. I have tried searching for my doctor by 2013-12-0820:34:41 name and have also tried to search for a doctor within the specific medicaid plans with no results. 3988 1have not been able to enroll, I been trying since October. My ilpplication is already ilpproved, but no one has been able to help me to enroll, i talked to several people (7) but seems that no one is able to help me. Please 2013-12-0822:44:46 have to heir me and take care of   matter. Th&IU+_)&('#$#@@!@%'%'&'('O#$%$'&*() MHC Feedback Form 12/12/13 Entry Id Please provide additional commentsaboyt your visit to Maryland Health Connection today. Date Created 4219 This is a very poor website. After finding a group of health plans, I was unable to view the plan details (pdf) either on the website. When I tried to email them to myself, the email did not contain the plan either. 2013-12-1121:51:10 4220 My ability to navigate a website is fine the problem is this site It is unacceptable and awaste of our tax dollars. I have spent almost 3 weeks just trying to CREATE an account and get a password, let alone trying to look at the 2013-12-1121:58:28 insurance plans. Why do I need to give you all of my personal info if I just want to look at the plans?!?! I am not trying to sign up. So I answer all the questions correctly and I get message that there was an error with my personal info. - WRONG! THIS IS UNBELIEVABLE!!! 4221 This site is non-functional and has shown little improvement over the past two months - I am shocked that a state that supports the ACA is unable to develop a functioning e-commerce site (hence, I have developed software 2013-12-1123:07:20 for complexed military weapon systems for over three decades, and an e-commerce site is much, much less complex, and your contractors are unable to show noticeable progress - unbelieveable! !l. 4222 r have been unable to locate my provider on this website while shopping for plans. However, he (l oes show up on the "providersearch.crisphealth" website. What gives? 2013-12-1206:38:47 "- - - 4223 [BEEN TRYING SINCE NOV. 12,2013 IT MESS UP 50 BAD TO MANY WRONG ANSWERS. - . 2013-12-1206:44:25 - 4224 my first attempt to get insurance, was impossible. then my second would not allow me to choose a insurance company and then lastly, after trying to login three times it locked me out 2013-12-1207:07:27 4225 Since Oct. 1st I have been trying to fill out an application and so far have been unsuccessful. I finally filled out a paper application which i mailed back in a month ago- still have not heard anything. Tried calling the other day- 2013-12-1207:59:34 couldn't get thru and when i called the TTY line by mistake and spoke with someone she said don't bother calling back that day because the entire system was down so no one could check my status. This is worse than the federal healthcare website. 4226 I am having issues with this website. I used several different browsers to try and sign up on the Maryland Health Connection Website. We I use Google Chrome to signed in it kicks me back to the home page. When I use IE and 2013-12-1208:53:42 safari, I signed on with my username and password select my plan and signed my electronic signature hit submit and get an Application Error saying to call the Customer Support number which is busy. I use Fire Fox and get the same message. I have been trying to use this website for several months and talked to Customer Support and no one is able to help me. 4227 YOU HAVE GOTTO BE KIDDING - WEBSITE UNUSABLE ANO CUSTOMER SUPPORT HAS ONLY A BUSY TONE??????? NO 'PLEASE WAIT' OR 'YOUR CALL WILL BE HANDLED IN XXX MINUTES. OR EVEN PROVIDE MY NUMBER AND 2013-12-1209:35:36 THEY WILL CALL ME................... YOU ARE MAKING THIS MANDATE QUITE IMPOSSIBLE. i HAD 8EEN A SUPPORTER OF THE ACA, BUT I AM QUICKLY BECOMING A OOUBTER THAT GOVERNMENT 15 UP TO THE TASK. GRRRRRRRR - -_._-